Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
January 2010
We declare that Koss Collision Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1615
(408) 692-5955
280 Cimino Street
San Jose, CA 95125
Don (L) and Bob Koss are owners of Koss Collision Center.

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry’s latest equipment and technology to return post-accident vehicles to their pre-accident states. It’s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.

Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.

Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.

Koss Collision Center is also a Certified Bay Area Green Business, which means it’s met the Bay Area Green Business Program’s high standards for energy and water conservation, waste minimization and pollution prevention.

Company Philosophy

“Our reputation is indicative of our exceptional work. We pledge to uphold the standards upon which we were founded: honesty, integrity and quality service. Our customers receive prompt, competent, courteous and professional care, and we guarantee their complete satisfaction.”

Serving Santa Clara and Santa Cruz Counties

Complete Auto Repair
Major Collision Repair
Restorations
Touch-Ups
Detailing

Sikkens

Comparative Summary

When your vehicle suffers a major collision, you’ll likely want to take it to a repair shop that’ll give it all the care it deserves—a shop whose trained technicians will strive to restore it to a state that’s as close to perfection as possible. Koss Collision Center—a full-service auto repair facility—is just such a place, says co-owner Don Koss. Known for its...

Frequently Asked Questions

Q: Do you use quality paint?
A: "Absolutely. We use Sikkins, one of the top brands in the business."
Q: Do you do paintless dent repair?
A: "Yes."
Q: Do you work with all insurance companies?
A: "Yes, and we have a friendly and courteous staff who will assist you in the claims process."

Map

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Industry Info

It’s important to find an auto repair shop that gives you a sense of confidence and trust.
“You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Koss Collision Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1615
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Adrienne D. Verified Customer Name
"I liked that they kept their word about what they were going to do and when it would be finished for me to pick up. I was very happy with their work."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Koss Collision Center
280 Cimino Street
San Jose, CA 95125
(408) 692-5955
(408) 298-5008 fax
DCID4082985000

Mon – Fri: 7:30am – 5:30pm
Sat: By Appointment Only

Serving Santa Clara and Santa Cruz Counties

Don and Bob Koss, Owners
42
12
Bay Area Green Business, I-CAR Gold Class Business
233246
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of the Bay 2009 - KRON 4
2004
Complete Auto Repair, Major Collision Repair, Restorations, Touch-Ups, Detailing
Sikkens
1,000
Lifetime Warranty as Long as Customers Own Their Vehicles
Santa Clara Auto Body

Photo & Video Gallery

Survey Responses For

Koss Collision Center

Koss Collision Center: Average 9.6 out of 10 based on 175 unique customer surveys of these open ended questions.
Adrienne D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very trustworthy and they do a good job. I was very satisfied with how good they made my car look. "

"I liked that they kept their word about what they were going to do and when it would be finished for me to pick up. I was very happy with their work."

Agus T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good quality work and made my situation very easy. They covered everything and dealt with my insurance. I was very happy."

"They were easy to deal with, very friendly, explained everything to me about the process, and I did not have any problems at all."

April M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their quality is wonderful and they know how to treat their customers. I had a very good experience. "

"I liked how they made it really easy for me. They took care of everything. "

Christine G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided good customer service and the quality of their work was good."

"I felt comfortable with them and I knew they were going to get my car fixed correctly for a reasonable price. I had no complaints."

Crystal P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They were knowledgeable and fair in their pricing. I did not have any problems and they did a professional, high quality work."

"I liked that they fixed my car well and the people were great to deal with. "

Deidre F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A friend recommended them and I was satisfied. They did good work."

"I liked that they did a good job. They were prompt, efficient, and nice to deal with. "

Eunice I. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Different people in my family have used them and recommended them. They did a good job, did really good work on my car, and it looks great now. "

"I liked that they took care of everything and fixed my car quickly. "

Fay F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and I have recommended them to friends already."

"They cleaned my car after they fixed it and it looked so nice. I like that they are a small, local business too. The people were very nice to me. "

Ghulam A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others to use them. They were great and I liked how they fixed my car."

"They fixed my car quickly and they were very thorough in their work. "

Glenn M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job fixing my car and their work was done quickly."

"I liked that everyone there was friendly and very helpful and they fixed my car correctly. It really looked great."

Jeevan K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My car dealer recommended them. They really do top quality work and I was satisfied."

"The people were very friendly and helpful. They took care of everything for me and had great customer service. "

Kenneth L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work. The people are nice and easy to deal with and their prices are fair. "

"I like dealing with the two owners, who are brothers. And I like that they let me go in and speak with the mechanics and watch them do the work. While they are working on my car, I can get straight answers to the questions I have. "

Kori M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided first class service and were helpful and friendly. I would definitely recommend them."

"I liked the quality of their work and that they had good customer service and answered all my questions. I had absolutely no complaints whatsoever, about anything they did."

Levent A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are one of the best auto body shops in the area. They were recommended to us. We have used them twice in the past couple of years and our experience has been great both times. "

"I liked that they worked quickly, were very helpful, very friendly, very calming, and supportive. They are really easy to work with and they made the whole process really great for us."

Ming C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got my car fixed quickly by them and they provided very good service. I was very happy. I found them in my Diamond Certified book and I have used them twice. "

"I liked that they fixed my car nicely and it took hardly any time at all."

Nick C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did all the work in a timely manner. The quality of the work was done well. It was a good value for the price they charged and we were satisfied."

"They were helpful, easy to work with and they completed the work quickly."

Nick U. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them numerous times since they completed the work on my car. I had such a great experience. I tell others not to take their car anywhere else but Koss. They did such a great job for me."

"I liked the quality of the work that was done, how quickly it was done, and they detailed my car afterward and it was just looking immaculate. I was so pleased. "

Nicole M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are so reliable and they have the highest integrity of any auto body shop I have ever used. They are very detailed oriented. "

"From the time I first arrived, the personal attention I received, and the detailed service on my car that I received at the end after it was done, how nice it looked with the detailing they did for me, and the great communication throughout my experience, everything was just so great. I liked everything about this company. "

Ronald P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did very good work on my husband's car. It came back looking great and we both were satisfied."

"I really liked their friendliness, helpfulness, and the quality of their work. It looks great and it runs great. "

Roy H. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very professional job and were very courteous. I had a great experience and no complaints. "

"I liked that they were prompt. The car was delivered on time when they said it would be and the quality was excellent. "

Jasmine S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, honest, and dependable. "

"The owners were very helpful, patient and understanding, and worked so efficiently to get my car back to me quickly. "

Stephanie M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided really great service and I was satisfied. "

"I liked how they explained everything and it was a really quick process for them to redo my car and get it right back to me. It looked almost brand new too. "

Suyen P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was referred to them by my insurance company. They did a great job on my car and they made sure I was satisfied with how it turned out at the end."

"I liked that they were really quick with coming up the estimate to repair my car and how quickly they were to take my car in and begin the work that was needed. "

Sylvia R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do fabulous work and I really liked how great they did fixing my car. Several people urged me to take my car to them and I was glad I did. "

"I liked that their work was very thorough and that they dealt with my insurance company so that I didn't have to."

Vincent B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company. They provide excellent customer service, and of course, they did very good workmanship on my car. It looked wonderful when I got it back. "

"I liked their professionalism, the quality of their service, and the quality of their work too. "

Alan W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of their workmanship is very good and they are a very responsible, dependable company."

"I liked that they handled all the paperwork with the insurance company and did good work and got my car ready in a short period of time. "

Alison L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had my car repaired by Koss Collision three or four times. I am very happy with how they do the work. They are very professional, detail oriented, very friendly, and they finish the work on time. I think they go to a lot of trouble and really make an effort to do a good job. When my car is ready, I find that they have cleaned it inside and out, even the interior has been cleaned. I am very happy and pleased with their work. I am happy to recommend them to others."

"I am happy with their whole service because they do all the paperwork, deal with the insurance company, and just make it a smooth, easy process for me."

Carolyn V. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and knowledgeable about cars and can do a good job on all the makes and models. "

"Their prices are reasonable and they got the car done and back to me in a timely manner. "

Dan K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work they do on cars and trucks is fast, professional, and at the right price. "

"They told me exactly what they were going to do for the price and they didn't try to do anything extra or pad the bill. There were no surprises. "

Dan S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job on my car and they had it done on time too. I was happy with the results of their work. "

"They are personable, helpful, professional, easy to talk to, and they do high quality craftsmanship too. "

Dave F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job. They provide good customer service. They are very professional in everything they do."

"They are friendly and helpful, particularly with the insurance company matters and they arrange a rental car too, which is very nice. "

Dave J. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For them, I'm willing to do this survey. They're great. Their prices are reasonable. They are professional and they do outstanding quality work. "

"I like that they take care of everything. I like that they deal with the insurance companies. It's really much less of a hassle by going to them. I've used them three times now. I don't plan to go anywhere else, because they make it so easy for me."

David F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Koss Collision is very professional and have very capable people working there. It is a very clean shop, well organized and well managed. They are helpful and friendly. They do all the insurance paperwork and set up the rental cars. Everything is done efficiently, correctly, and on time."

"Koss is fabulous. The woman who was involved with the accident, the other party, moved her car from another body shop to Koss based on our recommendation. We have used them twice this past year unfortunately, and we are very happy with all the work Koss does and have recommended them to others previously too. "

Dawn M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are awesome. They are reliable, honest, and they do what they say they are going to do. They are prepared. They do wonderful work and stick to the timeframe, so your car is ready as promised."

"Overall, they are the best collision shop I've ever been to. They know you when you come in to get your car back. They are right on every detail and take care of everything, so you don't have to handle anything."

Gloria K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I admire their professionalism. They run a very well managed business. Their facility is so clean and organized. Everything they do is efficient, precise, done correctly, and expertly. I'd rate them higher than a ten. "

"I have used them twice. I'm getting ready to use them again. I know I will get my car back looking brand new."

Holly V. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Koss Collision is very professional in all respects. They do great work. They seem genuinely interested in trying to help you out."

"I have used Koss Collision twice and have found them to be very personable and honest. They are very pleasant to work with. They do all the work with the insurance companies too."

James D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Koss Collision Center is very professional in everything they do. I have used them several times and will do so again because of the quality of their work. "

"They handle all the paperwork and get the work done very quickly. They organize a rental car for you so it is convenient throughout the entire process."

John C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great and they do every bit of what they say they will do. "

"They are professional, friendly, and they go the extra mile to take care of you. They do very high quality work. "

Mia G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The Mercedes Benz dealer recommended that I go to Koss Collision. I have been there several times now and I will not go anywhere else. My husband won't either. We won't let anyone touch our cars except them. They are the best. "

"They are so professional. I love the wonderful quality of their work and their craftsmanship. They have the cars ready on time. They have excellent customer service and they follow up. Their estimates are accurate. Nothing is lacking with this business. They do everything correctly and then go above and beyond too."

Nancy P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very polite, nice to work with, and they do excellent work. My car came back just beautifully done inside and out. "

"I like the atmosphere there. Their waiting room is nice and the people are helpful and friendly. It is just a warm, pleasant place. "

Patricia W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. Someone recommended them to me and I am happy to pass this recommendation on to others. They truly deserve it. They are great at what they do. I was not disappointed in any way. "

"Their customer service is excellent. They do everything that needs to be done and they do it well. They try harder than any company in their industry that I have ever dealt with. "

Rachel K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"This company operates very efficiently. They are very helpful to their customers. They worked fast and took good care of the car. They did everything they said they would do and did it well. "

"They explained things and they were very friendly. They are honest and trustworthy."

Richard A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've used them three times on two different cars. They always do a fantastic job. We have no worries with them doing the work at all. I would tell consumers to use them. They are the best in the whole Bay Area. "

"I would never take my car anywhere else. They have everything covered and do it well. They are professional, friendly, helpful, competent, and the cars are returned looking like new cars. "

Robert C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The whole process with Koss Collision went really well for me. They worked fast and they were efficient with the paperwork. They are nice people and even did a little extra for me to help me out, which I appreciate too. "

"They did the car on time. A friend recommended Koss Collision and I plan to use them again if I have another accident. "

Andy F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job. They did what I wanted."

August S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was impressed with the quality of the work."

Barry F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very accommodating and took care of all of our needs."

Bonnie P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very good with personal relations."

Brandi C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The office was really clean. When I got my car back, I couldn't find even a speck of dust from the extensive work they did. "

Dat T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Speed and reliability, I think they provide excellent service."

Debra C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty"

Filomen M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service and the quality of work, they were very communicative, they took care of all the insurance problems, and they always followed up."

Frank F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did wonderful work. "

Joe E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism and the great work that they did on my Mercedes"

John T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything, especially the customer service. They did everything on time. They were very professional. I have been there a couple of times, and I became more impressed each time. I referred them to people who had asked me about them."

Judy N. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"As a woman, they treated me with respect. They didn't treat me like I was dumb. They explained everything. They did what they said they would do and it was done when they said it would be done. The estimate was accurate. There were no added costs."

Keith K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had a window replaced that I got from a junkyard. It was really dirty. They not only installed it, but cleaned it up, which was above and beyond."

Louis B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really liked how Gary handled things."

Marie B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are meticulous, honest, and they deliver exactly what they say they will deliver. They have good workmanship, a clean shop, and they treat women with respect."

Owen K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were great. I had a metal failure, but they took care of it."

Randy M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very fast and able to get my car in and out the same day."

Rebecca D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their professionalism and the quality. I loved the immaculate shop. They are very easy to work with. My whole family uses them."

Sharon G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, informative, and accommodating."

Terry S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The combination of skill and personality"

Tim K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are absolutely awesome. They do great work. I've taken my car there twice. If I ever need to take my car in again, I would definitely go there."

Grace Z. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were pretty good. The work was perfect."

Tom A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really appreciated the service. They explained things very clearly. They were very professional. It was a really good experience."

Justin L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a quality job matching the paint."

Robert D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and they did what they were doing. They did an excellent job."

Aaron B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work was great."

Ben L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were personable, friendly, and their quality of work was good."

Ben N. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always find a way to make me happy. They did a good job."

Bindu V. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were very professional, courteous, and they did a great job. "

Carolyn E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really nice and they talked me through everything. They did a really good job explaining their work. They had excellent customer service. "

Christina Z. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept me in the loop. They were professional, friendly, and they did good work. The receptionist was friendly. I was in and out of there quickly."

Christine R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had great communication skills, excellent quality of service, and they were very personable."

Colleen E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job correctly and well."

Danielle L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were all very nice. They did an excellent job and they were very fast. They were great."

Dave M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a perfect paint job on my car."

David A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they fixed my car, the body and paint were great."

Diana G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were polite, professional, reasonably priced, and they did very good quality work."

Diane W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were the best. I worked directly with the owner and he was great. "

Doug R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, easy to get along with, they explained what they were going to do, and fixed my car while I waited. My side mirror had broken, so I really didn't have much done on my car. They did a good job."

Eileen M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was excellent. I was very satisfied with the work and I would recommend them to anyone."

Eva A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They delivered the car when they said it would be ready. They dealt with my insurance company without any problems."

Flora E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service was very respectful and the mechanics were very knowledgeable. They did everything for my car. In the end, it looked brand new. The people were nice, friendly, and they weren't pushy. I compare their service to Nordstrom's, my favorite store. I have recommended them to my friends and my children."

Frank P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional repair, I was perfectly satisfied. We will definitely use them again. We like them a lot. "

Gloria R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a really good job and the staff is very helpful. We've been there several times."

Gloria W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and courteous. The premises were clean and they stayed within their estimate."

Gordon C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have great service, good quality, and great attention to detail. They provide quality feedback and follow through on what they say they will do."

Hanieh H. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked around my schedule because I was very busy. When I couldn't get to them to get the estimate, they brought it to me. I was also not available to pick up the car, so they brought it to me. I really didn't have to do anything on my part. They did everything from A to Z. I am really happy with the quality of their work."

Ivory T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I felt really comfortable with them."

Jason B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good service and a nice, personable staff."

Jermey G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very flexible with the scheduling. They set up a time for me to come in according to my schedule. They have great communication skills and they called me to let me know when the car was ready."

Jerry D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the job"

Jim G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The facility is very clean. We felt they handled us very professionally. The service from behind the counter and in the office was excellent. They told us when they could take our cars in and when they would be completed. There were no mistakes in the service we had to come back for. The price was fair."

John K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and the staff was friendly and courteous."

John R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service, it was fabulous. They really go the extra mile to make sure the customer is satisfied. They took me home, answered all of my questions, and the car was spotless when I got it back."

John V. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything. Their availability and accessibility, they listened to me and they were very straightforward about answering my questions. They were totally professional and the quality of the bodywork itself was just exceptional."

Johnanthan G. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take care of you right away. When they get you in, they do exactly what they say they will do. We've used them 2 or 3 times and we've been very happy with them. "

Joseph M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"What we liked best was that they were willing to do whatever it took to make us happy. That, along with the excellent quality of the work, made it a terrific experience."

Joyce T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very nice job, very professional. The car turned out well. It looked great."

Kathryn W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were recommended by the Allstate guy. They got the car finished and back to me when they said they would."

Kathyrn W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a bumper on our Volvo about three years ago. They handled the paperwork, got it fixed quickly, and did a good job. "

Kaye B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice people. I've been very happy with them. I own a Mercedes and a Lexus. They have worked on both of them. They do very high quality work. They have the ability to work on high end cars and they really aim to please the customer and do a good job."

Lavonne P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were awesome. They were fast, eager to please, and they did a great paint job. "

Margaret S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very honest and helpful. They did everything that they could to make a bad situation better."

Maria E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very upfront about everything. They had the car done as scheduled."

Maria W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very customer oriented. They drove me home, they finished the work on time, and they did a great job. They are honorable people, personable, and professional. I would absolutely not go anywhere else."

Marion C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get things done when they say they are going to."

Marion M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a fantastic job, great work, grand people, on time, and professional. I couldn't ask for more."

Mark A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was very good. I had some body damage that was difficult and tricky. They managed to do an exceptional job on it."

Marley K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really personable and friendly. Their shop was so clean, I've never seen any shop like that. They do high-end work for a reasonable price."

Martha A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they had a friendly service. I had a great experience."

Mary T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work that they do"

Maura A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gary was very friendly and he was willing to take a look at the car without charging me. He really wanted to make sure I got everything that I wanted."

Melissa M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are basically very friendly, patient, and good at meeting their deadline. The quality of their work was impeccable."

Michale K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked on a new Mercedes. They were fabulous. It looks like new."

Nick V. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they didn't cut any corners, not a lot of places will put back the same quality parts on the car as were originally there."

Patrick M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do an excellent job and they call you anytime there is a problem or more work is needed. You can always count on them to call you right away. They even picked me up and took me to my rental car."

Margaret K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and efficient. They knew what they were doing. It was the easiest car repair ever."

Peter B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal service, attention to the customer, and they follow through."

Ramona S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was excellent. The owner was very courteous. I really got personal attention. The work was done in a timely manner."

Richard B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that their property was extremely clean."

Robert M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job on my car. I couldn't even tell that it had been worked on. The people there have great customer service skills and they know what they are doing."

Roger M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything from their customer service to their understanding of the customer's individual situation, they really understand that the customer is obviously not in the best situation if their car is messed up and they really work with you to fix it. They thoroughly let the customer know what is going on with their car."

Ron B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work and they were very professional."

Sandra J. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism, friendliness, and their facility is so clean."

Sara C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient. I wanted to make sure that they used only Volvo parts on my car and they guaranteed that they would."

Susan B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really professional and friendly. They run their business well, and my car looks brand new."

Susan C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The car looks exactly like when I bought it. It looks brand new."

Sydney S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just liked their response time and that they knew what they were talking about. They were very professional and knowledgeable."

Tali L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very easy to use. They did a really good job."

Tina L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very respectful and friendly. It was a nice place to go to because I knew they would treat me and my car right. They really knew how to treat me in that situation."

Tony A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust them with my car."

Tuvan W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very customer oriented, personable, responsive, and they did a good job."

Wayne W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give them a '10' every day. They did a really good job on the car. They finished on time, they were friendly and very accommodating."

William E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service and the quality of the work they did on the car, they got everything done on time. They were personable and they wanted me to be happy."

Yaron K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, the service, the quality of the work, and the people, they worked with me to get it done on time. They didn't leave me in the dark on anything and the quality of the work was great."

Dana B. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and they perform very well. The car looked really good and the job was completed on time. "

"They did everything, the paperwork for the insurance, they handled the rental car, all of it. It was very easy and convenient to go to them. "

Joan M. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"My son has used Koss Collision and he recommended them to me and they are located nearby to where I had the collision. I found them to be very nice and helpful."

"They did a fine job. I am satisfied with how it all turned out. I was anxious about getting my car back and it has driven just fine since."

John A. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job estimating. The car was done right on time and they work very efficiently. "

"The entire customer experience was terrific in every way. They have great customer service and they do a thorough job. They are very knowledgeable. They have a very well-run, business program that truly works smoothly."

Maria K. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough, very courteous, and their work is very good. They are very helpful. They even ran me home and watched to make sure I had gotten into the house safely. They are very honest. They impressed me so positively. They even detailed my car. I feel they go the extra mile when most places don't. "

"I like that their work is done so well and that they are so friendly and professional. I have used them twice now. I am not worried about having another accident if it happens, because I know Koss Collision will take care of it for me."

Rachal P. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do good work at a reasonable price. I was very happy with the way my car looked after they were finished with it. It really looked great. "

"They are very nice to deal with. They make a problem less of a problem. They make the whole process run smoothly from start to finish. "

Eric B. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They just did a good job. The communication was good and the quality of the work was good."

Bruce N. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I am a repeat customer. I like the quality of their work."

Gene C. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a good job and they use original parts."

Alice R. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were able to get me on the schedule and get my car back to me sooner than I thought they would. They did a great job on the fender and they were really nice people."

Darcie P. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy and accommodating. Their shop was clean and comfortable. The people there were friendly, polite, and helpful."

Dave B. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had a pretty good turnaround time."

Edna S. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they were speedy and efficient."

Fahimen O. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"From the reception all the way to the delivery, they were on time. The job they did was very good. "

Gunther U. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and they did a great job."

Kathy N. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought that they did a nice job. They were very efficient, professional, and they did what they said they would do."

Marcelo L. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality, I like the quality of their work and the quality of the people."

Ming T. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service people, if they were closer I would use them all the time."

Julietta M. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The promptness"

Robert S. Verified Koss Collision Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service, and the personable attention we got from Don was great. He got us a rental car when the work took longer than expected. Besides, the few mistakes they made, they were great, and we would recommend them to anybody."

Peter D. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Our car was broken into and someone recommended that we take our car to Koss Collision. They did a satisfactory job. They took care of the insurance paperwork and the car was ready when they promised."

"They seemed to take a personal interest in trying to help us. For example they noticed a problem with our tires and offered to take the car to a place that sold tires if we wanted. We thought it was nice that they were being as helpful as they could."

Rahul B. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They accommodated me. They gave me options and information so I could make a decision."

Betty Z. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They took me right away. The end result was positive."

Danile S. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Denise S. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have really good customer service skills. They were really friendly and I felt like I could trust them with my car."

Josh H. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was great. I was very happy with the way it turned out."

Kevin T. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I've used them a couple of times. I think the customer service is pretty good. They take care of me. I noticed a paint chip and a flaw in the paint a little while after I got my car back. They repainted the whole section, no questions asked. I liked that. They stood behind their work."

Kulvider B. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I've used them a lot. I like the quality and the people. The work is done properly the first time. They make sure you are happy."

Lisa R. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought they were really personable. The owner came out and looked at my car. He took the time to talk with me, he answered my questions, and explained what they would be doing."

Vadim S. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are really nice people. They have a great shop and they stand behind their work."

Wendy W. Verified Koss Collision Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were okay. I thought the car looked good when I got it back."

Fran M. Verified Koss Collision Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The gentleman at the front office, who took the call, was very good and diligent. I liked their customer service, the-one-to-one communication with the person doing the body work."

Mario M. Verified Koss Collision Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They had a promotion that they gave a $100 off with. They honored it. They fixed the damage on my car from the accident."

Paula T. Verified Koss Collision Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They did good work."

Tri H. Verified Koss Collision Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They got the job done with no hassles."

William A. Verified Koss Collision Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very professional. They are very straightforward and they had a nice setup as far as the shop went. They were familiar with Volvos. When there was a problem, they were very straightforward and apologetic about it."

Tim S. Verified Koss Collision Center Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"I've used them 3 or 4 times. In the past, they had done pretty good work. When Don and his brother worked there, they had a pretty good establishment."