Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
January 2010
We declare that Koss Collision Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1615
(408) 692-5955
280 Cimino Street
San Jose, CA 95125
Don (L) and Bob Koss are owners of Koss Collision Center.

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry’s latest equipment and technology to return post-accident vehicles to their pre-accident states. It’s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.

Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.

Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.

Koss Collision Center is also a Certified Bay Area Green Business, which means it’s met the Bay Area Green Business Program’s high standards for energy and water conservation, waste minimization and pollution prevention.

Company Philosophy

“Our reputation is indicative of our exceptional work. We pledge to uphold the standards upon which we were founded: honesty, integrity and quality service. Our customers receive prompt, competent, courteous and professional care, and we guarantee their complete satisfaction.”

Serving Santa Clara and Santa Cruz Counties

Complete Auto Repair
Major Collision Repair
Restorations
Touch-Ups
Detailing

Sikkens

Comparative Summary

When your vehicle suffers a major collision, you’ll likely want to take it to a repair shop that’ll give it all the care it deserves—a shop whose trained technicians will strive to restore it to a state that’s as close to perfection as possible. Koss Collision Center—a full-service auto repair facility—is just such a place, says co-owner Don Koss. Known for its...

Frequently Asked Questions

Q: Do you use quality paint?
A: "Absolutely. We use Sikkins, one of the top brands in the business."
Q: Do you do paintless dent repair?
A: "Yes."
Q: Do you work with all insurance companies?
A: "Yes, and we have a friendly and courteous staff who will assist you in the claims process."

Map

Javascript is required to view this map.

Industry Info

It’s important to find an auto repair shop that gives you a sense of confidence and trust.
“You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’...
Findings based on statistically reliable research from 250 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 250

Diamond Certified Qualification

Based on 250 customer surveys, we declare
Koss Collision Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1615
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Adrienne D. Verified Customer Name
"Their trustworthiness"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Koss Collision Center
280 Cimino Street
San Jose, CA 95125
(408) 692-5955
(408) 298-5008 fax
DCID4082985000

Mon – Fri: 7:30am – 5:30pm
Sat: By Appointment Only

Serving Santa Clara and Santa Cruz Counties

Don and Bob Koss, Owners
42
12
Bay Area Green Business Program, I-CAR Gold Class Business
233246
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of the Bay 2009 - KRON 4
2004
Complete Auto Repair, Restorations, Major Collision Repair, Touch-Ups, Detailing
Sikkens
1,000
Lifetime Warranty as Long as Customers Own Their Vehicles
Santa Clara Auto Body

Photo & Video Gallery

Survey Responses For

Koss Collision Center

Koss Collision Center: Average 9.6 out of 10 based on 250 unique customer surveys of customer satisfaction.
Adrienne D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy, they do great work, and they are reasonably priced."

"Their trustworthiness"

Allan H. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best."

"I would give them a '15'. I like their honesty."

Andrew H. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service was fabulous and the quality of work was next to none."

"Everything was on time and very professional."

Anna S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am happy and it was done quickly. The place was very clean."

"I am just happy with the results and it was on time."

April T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service"

"The workmanship was great."

Arturo S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their work was really quality."

"The attention to the customer"

Ashley D. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice people and they have a lot of great information. They keep you notified about what is going on with your vehicle."

"They are trustworthy, amazing, and the best around."

Bob M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and honest"

"They seem to be very genuine and they met their time for getting my car fixed. They were very upfront."

Cecily L. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional and have great quality service."

"It was easy to get in there, they were efficient, they got me a car to use while they worked on mine, and they finished the job quickly. I've been to a lot of body shops and this is probably the best one, they are really fast."

Christopher A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"Everything, their quality of work and their customer service, when you get there, they take care of you right away."

Cindy B. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of the job and did it well."

"I liked that they fixed it right the first time."

Darlene P. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service was great, and they were very informative and open with the communication. They did a great job."

"I liked that the communication was so great, we had some issues with the other person's insurance and Koss kept us in the loop throughout the entire process. They are the ones who suggested I get a rental car because they weren't sure how long it would take to get my car back to me, and I appreciated that advice."

David S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have dealt with them for years and have always experienced the best in quality and on time repairs. He is very professional."

"I like the people and the quality of the repairs. They were very professional and very friendly. They were very easy to talk to. They care about their customers."

Dino J. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are amazing and they do amazing work."

"They are very professional."

Douglas R. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and they do quality work."

"They are timely."

Ernest A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, they do excellent quality work, and they take care of my car very well. They will wash my car."

"Their professionalism and the service they provide, I liked their communication and the owner would always give me a call with an update about what it is happening. When I got my car back, it was like it was brand new."

Hilary K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and prompt"

"They were on time with everything that they said."

Jacqueline E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a clean job, although they did miss an air conditioning connection where hot air came out instead of cold air, but they fixed it right away."

"Their professionalism"

Barbara O. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just do a great job and you can't tell anything happened. I don't have any complaints at all and I have been there 8 or 9 times over the years."

"They are neat, tidy, and their work reflects that. I knew Mr. Koss when he was doing work for Mercedes and I want someone to work on my car who knows Mercedes."

Jenny W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really easy to work with and they have great service."

"They are honest."