Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
January 2010
We declare that Koss Collision Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1615
(408) 692-5955
280 Cimino Street
San Jose, CA 95125
Don (L) and Bob Koss are owners of Koss Collision Center.

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry’s latest equipment and technology to return post-accident vehicles to their pre-accident states. It’s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.

Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.

Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.

Koss Collision Center is also a Certified Bay Area Green Business, which means it’s met the Bay Area Green Business Program’s high standards for energy and water conservation, waste minimization and pollution prevention.

Company Philosophy

“Our reputation is indicative of our exceptional work. We pledge to uphold the standards upon which we were founded: honesty, integrity and quality service. Our customers receive prompt, competent, courteous and professional care, and we guarantee their complete satisfaction.”

Serving Santa Clara and Santa Cruz Counties

Complete Auto Repair
Major Collision Repair
Restorations
Touch-Ups
Detailing

Sikkens

Comparative Summary

When your vehicle suffers a major collision, you’ll likely want to take it to a repair shop that’ll give it all the care it deserves—a shop whose trained technicians will strive to restore it to a state that’s as close to perfection as possible. Koss Collision Center—a full-service auto repair facility—is just such a place, says co-owner Don Koss. Known for its...

Frequently Asked Questions

Q: Do you use quality paint?
A: "Absolutely. We use Sikkins, one of the top brands in the business."
Q: Do you do paintless dent repair?
A: "Yes."
Q: Do you work with all insurance companies?
A: "Yes, and we have a friendly and courteous staff who will assist you in the claims process."

Map

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Industry Info

It’s important to find an auto repair shop that gives you a sense of confidence and trust.
“You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Koss Collision Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1615
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Brad C. Verified Customer Name
"I liked the overall quality on everything, even down to some spare touch-up paint that Don found from 1981. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Koss Collision Center
280 Cimino Street
San Jose, CA 95125
(408) 692-5955
(408) 298-5008 fax
DCID4082985000

Mon – Fri: 7:30am – 5:30pm
Sat: By Appointment Only

Serving Santa Clara and Santa Cruz Counties

Don and Bob Koss, Owners
42
12
Bay Area Green Business Program, I-CAR Gold Class Business
233246
Liability Insurance, Workers' Compensation
Better Business Bureau
Best of the Bay 2009 - KRON 4
2004
Complete Auto Repair, Restorations, Major Collision Repair, Touch-Ups, Detailing
Sikkens
1,000
Lifetime Warranty as Long as Customers Own Their Vehicles
Santa Clara Auto Body

Photo & Video Gallery

Survey Responses For

Koss Collision Center

Koss Collision Center: Average 9.6 out of 10 based on 275 unique customer surveys of customer satisfaction.
Brad C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would very highly recommend them, especially if someone had a Volvo since Don was in charge of a Volvo body shop."

"I liked the overall quality on everything, even down to some spare touch-up paint that Don found from 1981. "

Gabriel C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have friendly service and it was done when they said it would be done. "

"They were transparent in the whole transaction and they didn't seem like they were ripping me off. "

Patrick A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's the only place I go. "

"They are professional over the phone, in person, and during the estimate process. "

Amanda M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good work."

"Don actually took the time to go over some of my concerns, and he told me exactly what they were going to do. "

Hoa Q. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a place where you don't have to worry about anything."

"I've been in there a few times and I feel like I can trust them."

Michael W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They treat clients like they want to be treated themselves, and I've used them many times. "

"They keep their commitments, and they treat their clients well. "

Greg C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent, so go there. They treat you like family. I have never been to a better auto body shop."

"The people and the work are both excellent."

Jared F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is good. I would recommend Koss Collision Center."

"They got my car done quickly. They did their job, did it fast, and it was quality work."

Lynda T. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work, they make sure it is done right, and that you're happy."

"They make sure you are satisfied with the work."

Jon E. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, honest, and they do good work."

"The reasonable cost for the repairs"

Xia W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service."

"The outcome is what I was expecting. It was exactly as estimated. It was the best service I have ever had."

Maria S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, the owner is good. When we picked up the car, we wanted a few things adjusted and they made that happen."

"It was nearby the house and they specialize in the kind of car we have. "

Kathryn W. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fine."

"They did a decent job on my car. "

Marina K. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they're good at what they do."

"They were easy to communicate with. "

Diane S. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good and professional. "

"They're very informative and they let the customer know what is going on with the job by being responsive to questions."

Geralyn H. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and they did a nice job."

"The people were nice."

Ernan A. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service."

"How prompt they were to handle any problems I had, they were pretty good."

Susan F. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were thorough, professional, and the result was what I expected. It was great and I was very pleased."

"The final product was the best. I couldn't even tell that anything had happened to my car. "

Dawn C. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job and they are very thorough."

"They were efficient and quick. "

Marisa M. Verified Koss Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was great."

"My car's always fixed and back to normal when I go there. "