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Diamond Certified Company Report

Jerry and Don’s Yager Pump and Well

Diamond Certified Company Report

Jerry and Don’s Yager Pump and Well

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

W. T. S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to help when we were in an emergency state. They came fast and were able to address the issues we were having.

I would say, the speed in which they responded

O. C. C.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great company

They are subcontractors for us so we do a lot of business projects with them. I think they are great overall, as a whole.

Michael M.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have all new equipment, even their trucks are brand new. I use them all the time so it's nice to see them doing so well.

They come out right away, even on weekends.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jerry and Don’s Yager Pump and Well installs, upgrades, repairs, and rebuilds wells and pump systems for residential, commercial, agricultural, and municipal clients in Sonoma, Marin, and Napa Counties. The company also installs storage tanks and booster systems; offers water testing, filtration and purification; and provides 24-hour emergency pump services.

Owners Jim Mickelson and Gary Mickelson say they’re proud to install only the highest-quality pumps from well-known manufacturers that have stood the test of time, including Goulds, Grundfos, Hydromatic and Myers. “We have a huge inventory of parts on hand—virtually everything one needs for a water system,” says Jim Mickelson. “We strive to save our customers time and money.”

Jerry and Don’s Yager Pump and Well’s experienced staff members can design and install complete water systems that are tailored to clients’ specific needs, and they attend regular training seminars and trade shows to stay abreast of the latest industry products and technology. “Our pump technicians take great pride in their work,” says Mr. Mickelson. “They can handle any job, from a single dwelling to a municipal water system.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Jerry and Don’s Yager Pump and Well

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Air Gap Systems
Fire Protection
Pump & Well Repairs
Storage Tanks & Booster Systems
Water Treatment
Well Drilling

BRANDS Supported
  • Goulds

  • Grundfos

  • Hydromatic

  • Myers

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Jerry and Don’s Yager Pump and Well

Company Profile

Jerry and Don’s Yager Pump and Well installs, upgrades, repairs, and rebuilds wells and pump systems for residential, commercial, agricultural, and municipal clients in Sonoma, Marin, and Napa Counties. The company also installs storage tanks and booster systems; offers water testing, filtration and purification; and provides 24-hour emergency pump services.

Owners Jim Mickelson and Gary Mickelson say they’re proud to install only the highest-quality pumps from well-known manufacturers that have stood the test of time, including Goulds, Grundfos, Hydromatic and Myers. “We have a huge inventory of parts on hand—virtually everything one needs for a water system,” says Jim Mickelson. “We strive to save our customers time and money.”

Jerry and Don’s Yager Pump and Well’s experienced staff members can design and install complete water systems that are tailored to clients’ specific needs, and they attend regular training seminars and trade shows to stay abreast of the latest industry products and technology. “Our pump technicians take great pride in their work,” says Mr. Mickelson. “They can handle any job, from a single dwelling to a municipal water system.”

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Company Philosophy

"We believe that if we take good care of both our employees and our clients, the rest takes care of itself. Much of our business is referral-based, so our best advertisements are the recommendations of happy customers. Whatever their pump or well situations, they can expect to receive prompt, expert attention."

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Comparative Summary

Water well and pump companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Jerry and Don’s Yager Pump and Well differentiates itself by providing 24/7 emergency repairs for wells, pump systems, storage tanks and more–a comprehensive approach to customer satisfaction that many of its competitors don’t have the resources to match. “Our main focus is providing round-the-clock service,” confirms partner Jim Mickelson. “We always have a technician on hand who can repair anything that moves water out of the ground and up to a fixture, from pipes and pumps to all types of water treatment equipment.”

Jerry and Don’s Yager Pump and Well has been installing, upgrading, repairing and rebuilding wells and pump systems for residential, commercial and agricultural clients throughout the North Bay for more than 55 years. The company has two locations in Sonoma County, one in the north and one in the south, so it’s able to offer faster response times than most of its competitors. It also maintains an extensive inventory of repair parts in its service trucks, so each job can usually be completed in a single call, which reduces costs for clients. “Our service trucks stock just about everything needed for residential service and repairs, and we can almost always get a temporary fix in place within one day for commercial and agricultural systems,” adds Mr. Mickelson.

Another distinguishing feature of Jerry and Don’s Yager Pump and Well is the vast amount of industry experience possessed by its owners and technicians–two of three partners have been working in the well industry for more than 30 years, and most employees have been with the firm for more than a decade. “We bring a wealth of experience to the table,” says Mr. Mickelson. “Not only do we have experienced crews and an extensive inventory of parts, but we have records on every property we’ve worked on since 1970. If we’ve ever worked on a system, even if it was before a person owned it, we know exactly how to make it operate at its peak efficiency.”

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Industry Info

There are various reasons for drilling a well on a residential property—some people build homes in rural areas and need independent water supplies, while others simply wish to adhere to more environmentally-friendly lifestyles. Whatever your motivation for drilling a well, it’s important to first determine your specific water needs and plan your water supply before any work begins.

When drilling a well, you’re essentially exploring underground to determine the quantity and quality of available water. Totally dry holes are uncommon, but low-yielding wells are more common than you might think. Some causes of low yield include a low natural or seasonal water table, interference with other wells (in a subdivision, for example) and various geological conditions. The type of material beneath the ground surface can tell you how successful you may be in obtaining a suitable water supply. Contact a professional drilling contractor who has experience in the area and can tell you what to expect. Also, neighbors should be able to tell you about quantity and quality.

Make sure the available water supply can sufficiently meet the following needs:

Everyday use: Drinking, cooking and water for plumbing (toilets, bathtubs, showers, automatic washers, dishwashers and many other water-using automatic appliances)

Seasonal use: Lawn and garden watering, car washing and swimming pools

Other special uses: Animal watering, crop irrigation and water treatment devices that require backwashing

Fire protection: Your local fire department usually has access to large quantities of water from non-drinkable ponds or other surface sources.

A day’s use of water may be concentrated into a period of one to two hours, often in different areas of the house at the same time (laundry, bathroom, lawn). Your water supply system must be able to meet this type of peak demand. A conservative estimate is that an average home requires about 150 to 300 gallons per day to meet the needs of two to four people. To determine how much water is enough, consider the following factors:

Flow rate: The continuous rate of yield for the well.

Size: The diameter and depth of the well.

Static level: The level at which water stands in the well when no water is being pumped.

The actual location of your well will often be determined by factors other than geology, such as land surface features (steep slopes) and poorly drained areas. Whenever possible, wells should be located at higher elevations than their surrounding areas to decrease the potential for contamination. Also, your well should be located and maintained so it’s accessible for cleaning, treatment, repair, testing, inspection and other activities which may be necessary over time.

Maintain the following distances from the wellhead, unless other state or local codes and regulations prescribe more stringent standards:

• Cesspool (receiving raw sewage): 200 feet
• Pit, privy, filter bed: 50 feet
• Septic tank, tile sewer, foundation drain: 50 feet
• Iron sewer with approved mechanical joints: 10 feet
• Pumphouse floor drain: 2 feet
• Property boundary: 5 feet
• Outer boundary of any road: 20 feet
• Landfill, garbage dump: 200 feet

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Frequently Asked Questions

Q: Do you provide emergency services?

A: Yes. We have a technician on call 24/7, with a backup on hand in case the technician gets busy.

Q: How long will it take to get my system back up and running?

A: We can almost always repair residential systems the same day, usually in one visit. For commercial and agricultural systems, we can usually get a temporary fix in place that same day, but we often have to order parts for those systems, so the permanent fix may take several days.

Q: What types of water pumps do you install?

A: We install only the highest quality pumps manufactured by companies that have been in business for more than 100 years. We have most leading brands in-stock, including Goulds, Grundfos, Hydromatic, Jacuzzi and Myers. We also maintain one of the largest inventories of water system parts, which saves our customers time and money.

Q: Are your technicians qualified to perform all types of well and water treatment work?

A: Absolutely. Our pump technicians take great pride in their work and will provide you with the highest quality service. They’re kept abreast of the latest products and technology by attending ongoing training seminars and trade shows.

Q: Do you provide any warranties?

A: We provide a one-year warranty on all our workmanship. Warranties on materials vary with the manufacturers, but they usually run between one and five years.

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Diamond Certified RATINGS ON Jerry and Don’s Yager Pump and Well
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Jerry and Don’s Yager Pump and Well : Average 9.0 out of 10 based on 250 unique customer surveys of customer satisfaction.

W. T. S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to help when we were in an emergency state. They came fast and were able to address the issues we were having.

I would say, the speed in which they responded

O. C. C.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great company

They are subcontractors for us so we do a lot of business projects with them. I think they are great overall, as a whole.

Michael M.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have all new equipment, even their trucks are brand new. I use them all the time so it's nice to see them doing so well.

They come out right away, even on weekends.

Leesa D.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I never do surveys, but for them, I will do it. They were very professional and very fair. They get the work done that they say for price that they say. They don't just sit around and watch the pump and work the clock they are very honest.

Everything I said.

Charles S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved them. They were honest and efficient.

I would say, the honesty.

Stephen J.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their product and services are great. They are competitive in price and very helpful with knowledgeable advice.

They are competitive in price and very helpful with knowledgeable advice.

Augie R.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and quality work

Responsive and on time

Jim D.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are willing to accommodate even with scheduling and help if you need them in an emergency.

The best thing was communication and their results.

Barbara S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're prompt and experienced, they took one look and knew what to do.

I think the fact that they solved the problem

Allison K.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and very knowledgeable.

Their knowledge

David M.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others that they are a great company, very professional and honest.

Their honesty

Carol V.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are conscientious and caring. They have always done an excellent job. My family and I have been using them for years, prior to being Diamond Certified.

Whenever I have a problem, they come quickly and get whatever I need done.

Kyle M.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary was pretty amazing and knew his stuff. They are a quality company that care about customers.

The fact that Gary went above and beyond

Erik S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have had nothing but a great experience with them. They allow me to get the service and pay later after I'm satisfied. I have had zero issues.

Everything really

Joe H.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trust them, they know what they are doing. I just moved to Oregon and currently need to find someone, but they set the standards for what I expect now.

The personal attention

Arnold M.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that relative to other companies, they solved a problem that others could not solve for five years. Others kept providing the wrong solution which cost me a lot of time and money, which lead me to another thought that they are very honest and have a high level of integrity. I was very satisfied.

The outcome, finding the correct solution was a big deal for me after having multiple companies come out to fix the issue.

Larry S.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I'm satisfied with the work they do. They have tons of experience in all types of situations whether it be ranch, residential, business, or what have you. They have always followed up after to make sure things are still functioning properly.

Being able to understand the issues, I'm having either at the ranch or home.

Susan W.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Total confidence in them being professional, fair, and actually quite affordable for this type of service

The consistency

P.R.C.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they really know what they're doing, they're professional, they communicate clearly, they break everything down very well, and they are very responsive.

I guess it would just be the level of professionalism

Ann P.

VERIFIED Jerry and Don’s Yager Pump and Well CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and I enjoyed working with them.

They were very professional, and I enjoyed working with them.

Read All 250 Survey Responses at Ratings View