Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
December 2011
We declare that Javco Window & Glass Contractors, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1802
(707) 659-6056

Javco Window & Glass Contractors, Inc. provides and installs a wide variety of windows, doors, shower enclosures, mirrors, skylights, and other glass products for residential and commercial clients in Napa, Solano, Sonoma, and Marin Counties. The company offers a large selection of wood, vinyl, fiberglass, and metal window designs that ensure comfort and are backed with a unique lifetime warranty that includes glass breakage in most cases.

Project Manager Kelly Bragg says Javco Window & Glass Contractors’ combination of competitive prices, high-quality installations, and knowledgeable service and sales staff makes the company stand out in the window replacement industry. “With our non-commission staff, we believe in educating our customers as much as possible prior to and during their installations,” she adds. “That way, they know we’re going to stand behind our work for the long term.”

Javco Window & Glass Contractors takes pride in its environmentally-conscious business practices, which include offering numerous energy-efficient window models and providing financing for Green remodeling projects through GEOSmart. “We understand that many of our customers are concerned about their impact on the environment, so we work closely with them to find the most appropriate products for their homes,” says Vice President Tina Serb. 

Company Philosophy

“Our goal is to make sure every customer has a positive, comfortable experience that inspires them to refer us to their family and friends. We proudly stand behind all our work and keep our promises. This allows us to build a good rapport with our customers that’s built on trust and communication.”

Serving Solano, Sonoma, Marin and Napa Counties

Shower Enclosures
Windows
Sales & Installation
Doors
Glass & Mirrors
Skylights

Cardinal
Fleetwood
Marvin
Marvin
Milgard
Milgard
Old Castle
Sunoptics
Thermal Sun
Tru-Frame
Tru-Frame
Wardrobe & Bath Specialties

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window and glass companies that have earned the prestigious Diamond Certified award. For Javco Window & Glass Contractors, Inc., the keys to achieving and maintaining high levels of customer satisfaction are simple: offer high-quality products and installations at fair prices, and...

Frequently Asked Questions

Q: Are your prices competitive?
A: "Yes. We’ve been doing high-volume business for more than 35 years, so we’re usually able to offer high-quality products at lower prices than our competitors. "
Q: Do I need to be home when you install my new product?
A: "No. We’re fully bonded and insured, so you can just leave a key and we’ll take care of everything. Of course, you’re always welcome to be present during the installation if you prefer. "
Q: Do you use subcontractors?
A: "No. All our installers are long-time Javco employees. "

Industry Info

Choose the right type of window for your specific situation.
Just as the style of your home plays an important role in the type of window you choose for each room, so too do your lifestyle and personal preferences for comfort, security, convenience, privacy and technology. Most people don’t think...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Javco Window & Glass Contractors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1802
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alison G. Verified Customer Name
"I feel that my interaction with all of the employees was very positive."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Javco Window & Glass Contractors, Inc.
(707) 659-6056
DCID7072528338

Mon – Fri: 8am – 5pm

Serving Solano, Sonoma, Marin and Napa Counties

Kelly Bragg, Project Manager; David Serb, President;Tina Serb, Vice President
40
6
408406
Liability Insurance, Workers' Compensation
Better Business Bureau, Napa Chamber of Commerce
1976
Shower Enclosures, Windows, Sales & Installation, Doors, Glass & Mirrors, Skylights
Cardinal, Fleetwood, Marvin, Milgard, Old Castle, Sunoptics, Thermal Sun, Tru-Frame, Wardrobe & Bath Specialties
3,500
Commercial, Residential
10-Year Warranty on Window & Door Installations, Manufacturers' Warranties
GEOSmart Sustainable Financial Solutions through the Electric & Gas Industries Association
Napa Windows
Solano Windows

Photo & Video Gallery

Survey Responses For

Javco Window & Glass Contractors, Inc.

Javco Window & Glass Contractors, Inc.: Average 9.1 out of 10 based on 150 unique customer surveys of customer satisfaction.
Alison G. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent customer service and very high quality products. They were just very reliable and they were fantastic to work with."

"I feel that my interaction with all of the employees was very positive."

Andrea B. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very top-notch product and their guarantee is wonderful. I am very happy with the service I got from them."

"They are very friendly, they know what they are doing, and they stand behind their work."

Anthony A. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reliable and did a super job."

"It was a super experience working with them. They were very timely and they did a perfect, flawless job."

Rhiannon V. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough and honest."

"We had a very a positive experience working with them. It was very simple and painless to work with them and they did the job in the time that they promised us. "

Sue L. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were courteous, prompt, and they cleaned up after themselves."

"They showed up when they said they'd be here."

Cathlin O. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They installed our windows quickly and efficiently."

"They were easy to get ahold of and very responsive."

Cathy L. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their staff in the showroom is very helpful with assisting you in making choices."

"Reliability"

Linda T. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and their workmanship is excellent."

"They are reliable and professional."

Dana H. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have outstanding customer service. They are prompt and professional."

"Professional"

Dee L. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Customer-oriented"

"I like that they are a local business and how accommodating they are."

Denise R. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy and prompt"

"They were on time and they fixed my problem. I felt like they did an excellent job. "

Donna S. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and efficient."

"They did a wonderful job. All of my windows look beautiful."

Frank R. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do an excellent job and they are timely and courteous."

"They are very experienced. They know what they are doing and they don't need any guidance. "

Helen S. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are accommodating, reliable, professional, and they will get the job done."

"They don't try to upsell you."

Joe W. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a positive experience. They took care of my needs."

"They were responsive. It wasn't anything major that they did for me."

John P. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very competent. We had a very tight space for them to install our shower and they did an excellent job in getting it in there."

"They are local and they provide excellent service."

Jon D. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, the finished work was amazing, they were quick, and they cleaned up after themselves. We had another window company many years ago before we did business with Javco, and they put this other company to shame."

"The best thing was that they were professional and competent."

Kevin A. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They represent the full line of Milgard windows, they are prompt, and they are courteous."

"They are very efficient."

Kyle R. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, responsible, and always on time."

"They are responsible."

Larry F. Verified Javco Window & Glass Contractors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have very special needs being a contractor which they always accommodate. I have them cut plates of glass for me. "

"They are professional and near my house."