Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
November 2013
We declare that Import Motors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2078
(510) 972-4906
4000 Telegraph Avenue
Oakland, CA 94609
Marc Mast is general manager of Import Motors.

Import Motors has been repairing and maintaining Mercedes-Benz, BMW, Audi and other European vehicles at its Oakland facility for more than four decades. In addition to its general repair and maintenance work (all of which is backed with a comprehensive 24-month/24,000-mile warranty), the family-owned and operated company sells pre-owned European cars and accepts vehicle trade-ins/consignments

General Manager Marc Mast says Import Motors’ longevity and continued family ownership help instill confidence in customers and make them appreciative of the value the company provides. “The fact that our family has owned this business for nearly 50 years is a testament to our ongoing commitment to quality service. Our customers continue to bring their vehicles to us because of our longstanding reputation in the community.”

Import Motors prides itself on developing and maintaining long-lasting customer relationships that are based on honesty and respect. “Our involvement with our customers doesn’t end when the repairs are done or the sales are complete,” says Mr. Mast. “That’s what sets us apart from other repair shops and used vehicle dealers—we offer ongoing support and make sure we’re
available whenever our customers need us.”

Company Philosophy

“After nearly five decades in business, we continue to provide the same level of expert service and personalized care that our customers have enjoyed since the beginning. We want every customer to rest assured that we’ll be here to serve them throughout their vehicle’s lifespan.”

Serving Alameda County

Repair, Maintenance & Diagnostic Services for European Vehicles
Used Car Sales
Vehicle Consignment/Trade-Ins
Local Shuttle Pick Up and Delivery

Audi
Audi
BMW
BMW
Mercedes-Benz

Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Import Motors, the key to achieving and maintaining high levels of customer satisfaction is simple: concentrate on a specialized section of the industry that few companies are qualified to operate within. “...

Frequently Asked Questions

Q: Do I need to schedule an appointment or can I bring in my car right away?
A: "We prefer to schedule appointments, but if you need to drop off your car, we’ll try to get to it as soon as possible. "
Q: Do you work on other European vehicles like Porsches and Volkswagens?
A: "No, we prefer to stick to what we know best, which is Mercedes-Benz, BMW and Audi vehicles. "
Q: Will you do a safety inspection of my car?
A: "Yes, we perform a full safety inspection with every service and notify the customer of any issues we find. This gives our regular customers peace of mind between services. "

Industry Info

If your car’s “check engine” light is on, make sure you take it to a shop that has thorough knowledge of your vehicle.
It has become commonplace for auto repair shops to offer their customers free “check engine” light diagnoses. However, according to Fritz Mast, owner of Import Motors in Oakland, getting a diagnosis from a shop that lacks a thorough...
Findings based on statistically reliable research from 119 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 119

Diamond Certified Qualification

Based on 119 customer surveys, we declare
Import Motors
has passed all rating steps and has earned
The Diamond Certified Award
No. 2078
Continuously qualified since November 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Andreas B. Verified Customer Name
"Their reliability and quality"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Import Motors
4000 Telegraph Avenue
Oakland, CA 94609
(510) 972-4906
DCID5106527200

Mon – Fri: 7:30am – 5:30pm

Serving Alameda County

Marc Mast, General Manager
50
8
ASE Certified, Bosch Authorized Service Facility, California Smog Certified
13909, 06577
Liability Insurance, Workers' Compensation
1966
Repair, Maintenance & Diagnostic Services for European Vehicles, Used Car Sales, Vehicle Consignment/Trade-Ins, Local Shuttle Pick Up & Delivery
Audi, BMW, Mercedes-Benz
2,500
24-Month/24K-Mile Warranty on Parts and Labor

Photo & Video Gallery

Survey Responses For

Import Motors

Import Motors: Average 8.7 out of 10 based on 119 unique customer surveys of customer satisfaction.
Andreas B. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and quality service"

"Their reliability and quality"

Beverly B. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they should really go there. I have been very happy with them."

"I trust them."

Bonnie W. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and fair."

"They're very responsive, fair, and honest. I've been using them for 30 years."

Brad E. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good work at a good price and better than the dealer"

"Quality of work"

Bruce H. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ethical service"

"They know older cars, and they also know the best way and the least expensive way to fix things. They don't upsell."

Jack S. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed competent."

"They are competent and friendly."

Carla H. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Highly reliable and great service"

"High quality mechanics"

Jayden C. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is the place to go."

"They take good care of me, and they offer low prices."

Daisy S. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Their customer service is excellent, and their service advisor is knowledgeable."

Damon S. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a great place."

"They were efficient."

David J. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really know how to fix old Mercedes."

"Their timeliness and integrity"

Donna W. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent."

"The personnel, they are competent, sensitive, and capable."

Ellen M. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, and their prices are in-line. They are very friendly and helpful."

"They know what they are doing, and they take the time out to answer my questions. They are very helpful."

Hal R. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, and they do good work."

"I had a long term relationship with the owner, so my relationship with them was quite good."

Ken J. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service, and the price is reasonable."

"They were fast, and they didn't waste time."

Michael T. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest and reliable"

"Competence"

Mike L. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like their service, and they treat me nicely."

"They did a good job, and I didn't have to wait a long time. They did a perfect job."

Paul R. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional"

"They take care of you right away."

Andre R. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You're going to get what you're looking for, and they're going to make every effort to get you into the car that you seek."

"Everyone sells cars, but it's the people and how they treat you. I didn't have much money and my credit was shot, but they got me into a car."

Barry R. Verified Import Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a German car with a lot of idiosyncrasies, Import Motors is very familiar with them. They find the right problem and fix it rather than finding the wrong problems and fixing those three or four times. When they fix a problem, it stays fixed."

"Mainly, I like that their diagnosis is always correct. The prices are fair because they don't waste time."