Diamond Certified Company Report

Haddon Heating & Cooling

Diamond Certified Company Report

Haddon Heating & Cooling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 252 VERIFIED CUSTOMERS i

Patrick K.

VERIFIED Haddon Heating & Cooling CUSTOMER

1 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do high quality work, and they make an effort to keep the cost down. They're very reliable, they show up on time, and they clean up after their work.

I thought the price was great. They were the lowest bid we had, and they got the job done.

Robert O.

VERIFIED Haddon Heating & Cooling CUSTOMER

2 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I was really impressed with the work and how fast they were done. I also really liked the prices.

I think the people that I dealt with were really nice guys. I liked the people who did the work. They showed me everything and how to work it. I liked the experience from paying the bill. I paid it off in one day, and I liked the sales guy who came out to give me the estimate. I liked the people who did the work. It's just a great group of people.

Alice M.

VERIFIED Haddon Heating & Cooling CUSTOMER

3 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived on time, completed the work in the estimated time, so they were very efficient.

I appreciated that one of the employees helped me quite a lot with understanding the complicated thermostat I had ordered and that he installed for me. I'm not good with mechanical things and he was very generous with his time explaining to me how it works.

Read All 252 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dave Haddon, Owner

Haddon has been an established name in the HVAC industry for 42 years. Owned and operated by Dave and Kim Haddon, Haddon Heating & Cooling offers top-quality products and services aimed at making home environments more comfortable and enjoyable. 

This local company serves the entire Bay Area and specializes in residential heating and air conditioning, ventilation, and filtration products and services, including installation and maintenance programs. The company can repair or upgrade existing equipment or design and install a state-of-the-art system to suit the customer’s individual needs. Haddon uses and installs only the highest quality components and is proud to be Northern California’s only Rheem Recognized Top Contractor, which means it provides industry-leading technology, quality and warranties. 

In addition to measurable savings on energy costs, Haddon’s customers may also enjoy a variety of tax credits and manufacturer rebates on qualifying high-efficiency products. Once a system is installed, the professionals at Haddon will keep it performing at its peak with annual inspection and maintenance. Haddon Heating & Cooling even offers programs to reward customers for referring their friends and family. 

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Haddon Heating & Cooling

COMPANY CONTACT
Service AREA

Alameda
Contra Costa County

Get Directions
SERVICES PERFORMED

Residential Heating & Air Conditioning
Ductwork
Repair & Upgrades
Service & Maintenance

BRANDS Supported
  • Rheem

  • Honeywell

  • Nest

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Haddon Heating & Cooling

Company Profile

Haddon has been an established name in the HVAC industry for 42 years. Owned and operated by Dave and Kim Haddon, Haddon Heating & Cooling offers top-quality products and services aimed at making home environments more comfortable and enjoyable. 

This local company serves the entire Bay Area and specializes in residential heating and air conditioning, ventilation, and filtration products and services, including installation and maintenance programs. The company can repair or upgrade existing equipment or design and install a state-of-the-art system to suit the customer’s individual needs. Haddon uses and installs only the highest quality components and is proud to be Northern California’s only Rheem Recognized Top Contractor, which means it provides industry-leading technology, quality and warranties. 

In addition to measurable savings on energy costs, Haddon’s customers may also enjoy a variety of tax credits and manufacturer rebates on qualifying high-efficiency products. Once a system is installed, the professionals at Haddon will keep it performing at its peak with annual inspection and maintenance. Haddon Heating & Cooling even offers programs to reward customers for referring their friends and family. 

Read moreRead Less
Company Philosophy

"Our goal is to deliver the highest quality products and outstanding service. By developing a relationship with each individual customer, making continual adjustments and improvements, and constantly striving to exceed expectations, we work together as a team and a family to maintain our reputation as the industry standard for honesty, integrity, and excellence."

Read moreRead Less
Comparative Summary

Haddon Heating & Cooling considers every job an opportunity to deliver customer satisfaction. “We take pride in our work, and we honestly care about how each job turns out,” says owner David Haddon. “That’s what drives us. We like to do the kind of work that leads to more happy customers, who may in turn recommend us to their families and friends.” Referrals from satisfied clients have helped the company grow while earning its reputation for quality service. To show its appreciation, Haddon Heating & Cooling offers a program that rewards customers for their referrals.

Mr. Haddon says his company approaches every job with a commitment to thoroughness. “We assess problem areas and consider other factors that go beyond routine installations. We put a lot of thought into each project and look at things from the viewpoint of the customer. If we can fulfill their needs, we’ve successfully done our jobs.”

Haddon Heating & Cooling has special expertise with zoning, a system that allows homeowners to regulate heating and cooling in different parts of their homes. Mr. Haddon cites the example of a two-story house where the heater and air conditioner work downstairs but not upstairs. “It’s something we can do to improve people’s comfort, and it’s a popular option with our customers.”

Another area of expertise for Haddon Heating & Cooling is air filtration, which can significantly improve air quality and make a home feel more comfortable. Different types of filtration systems can be integrated into heating and cooling systems to create whole-house filtration, which is especially beneficial for people with allergies or respiratory issues. “We provide our customers with filters that are above and beyond the standard disposable filters that are available at hardware stores,” says Mr. Haddon. “For most jobs that don’t require any special filtration, we install ‘half-filtration,’ which can filter 92 to 94 percent. That’s just something extra we like to do.”

Haddon Heating & Cooling also specializes in designing and installing systems for older homes with dated electrical wiring. If an old furnace is located in a wall between rooms, the company’s technicians will remove it, patch the wall and paint it to look like new. In fact, says Mr. Haddon, any interior or exterior part of the house that’s impacted will be fixed and restored to look better than new. “People really appreciate that service, because it simplifies everything for them.” In the case of older homes with duct systems that contain asbestos, Haddon Heating & Cooling provides abatement services before installing new ductwork.

Read moreRead Less
Industry Info

It’s a good idea to hire a qualified contractor to perform an annual pre-season check-up and make sure everything is running smoothly. Heating and cooling companies are extra busy during the summer and winter months, so schedule check-ups accordingly—the cooling system in the spring and the heating system in the fall. Plan these service calls to correspond with the seasonal time changes, when home smoke alarm batteries are also tested.

To perform a typical maintenance check-up on your heating or cooling system, take the following steps:

• Check thermostat settings to ensure the system keeps you comfortable when you’re home and saves energy while you’re away.
• Tighten all electrical connections and measure voltage and current on motors. Faulty electrical connections can cause unsafe system operation and reduce the life of major components.
• Lubricate all moving parts to reduce motor friction and decrease the amount of electricity you use.
• Check and inspect the condensate drain in your central air conditioner, furnace or heat pump (when in cooling mode). A plugged drain can cause water damage in the house and affect indoor humidity levels.
• Check system controls to ensure proper and safe operation. Check the starting cycle of the equipment to assure the system starts, operates and shuts off properly.
• Inspect, clean or change the air filters in your central air conditioner, furnace or heat pump once a month. Your contractor can show you how to do this. A dirty filter can increase energy costs and damage your equipment, leading to early failure.

Read moreRead Less
Frequently Asked Questions

Q: Are your employees trustworthy and easily recognizable?

A: Absolutely. Each of our employees has been with us for quite a while, and our staff is like family. Our employees can be easily identified by their uniforms and name badges, as well as the company trucks they drive.

Q: Do you keep jobsites clean?

A: Yes. We take measures to ensure work areas are kept completely clean. We prepare each house before we get started—we lay down canvas tarps from the point of entry to where we’re working and cover everything in between—and clean up at the end of every day.

Q: How long does the average job take?

A: The range is usually one to three days. A two-day project is most common.

Q: What’s your average lead time?

A: We can usually begin a new job within a week or two, depending on how busy we are at any given time.

Q: Do I have to be at home while the work is being done?

A: No, as long as we have access to your house and you feel comfortable with us being there. We’re fully bonded and insured, and we employ safe and trustworthy installers. Once you meet them, you’ll feel free to go about your day without worrying about anything.

Q: Do you provide a supervisor for each job?

A: Yes. We typically send out a two-man installation team, and one of them is a supervisor. In addition, we have other people in positions of authority who regularly visit jobsites to make sure everything is in order.

Q: How much savings can I expect with my new heating and cooling system?

A: We only install high-efficiency products, so depending on the age of your existing system, the size of your home and the system you’re considering, we can calculate the energy savings you can expect to see.

Q: Can you explain the details of any energy-saving incentives, rebates or tax credits that might be available to me?

A: Yes. We can walk you through everything, from what equipment qualifies to the steps necessary to obtain them. If there’s paperwork that needs to be processed, we can do that, too.

Read moreRead Less

SELECTED PHOTOS FROM Haddon Heating & Cooling

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Kim Haddon

Expert CONTRIBUTOR PROFILE

Kim Haddon: Learning a New Language

By James Florence, Diamond Certified Resource Reporter

CONCORD – When she got married, Kim Haddon knew she’d be sharing a home with her husband, but she never thought that one day she’d be working side by side with him in a professional environment. “My husband, Dave, has been involved in HVAC from a young age, having worked for his father’s company,” she explains. “After returning to the family business in the late ’90s, Dave decided to expand the company’s operations from mainly commercial work to full residential services.” It was at this point that Kim was presented with an opportunity to become a participant in her husband’s profession. “As the business’ focus shifted to residential work, Dave asked to have my involvement,” she says. “I started out answering phones in the office and things just progressed from there.”

Not satisfied with remaining a novice in her new vocational role, Kim applied herself and gradually developed a thorough knowledge of HVAC technology and techniques. “When I started, I didn’t really know anything about the industry,” she says. “A lot of the terms were completely foreign to me, so it really felt like I was learning a new language.” Thirteen years later, Kim continues to demonstrate her fluency in industry dialect as co-owner of Haddon Heating & Cooling.

Born and raised in rural Minnesota, Kim relocated to Northern California after marrying Dave, a native of the North Bay. Having experienced her share of harsh Midwestern winters, she says the temperate local climate is one of her favorite attributes of life in the Bay Area. “I love being able to enjoy the outdoors year-round. I remember that soon after I moved here, I was sunbathing at the beach in January and called my family in Minnesota to tell them about it!”

Outside of work, Kim enjoys engaging in a variety of outdoor activities with Dave and their three children, Jesse, Rachael and Joseph. “We do a lot of weekend camping trips,” she says. “One of our favorite places to go is Lake Tahoe—there are things to do all year long, from skiing in the winter to boating in the summer.”

In her life and career, Kim espouses the importance of working hard to achieve one’s goals. “If you’re going to do something, you may as well give your all and do it to the best of your ability,” she says. “Whatever it is you’re aiming for, if you just keep at it and put in your time, you’ll achieve it. For me, it was becoming fluent in the language of the HVAC industry. It took a lot of time and hard work, but it eventually paid off.”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: The Dead Fish in Crockett.

Q: What were you most known for in high school?
A: Music—I sang in choir and also played violin and piano.

Q: What’s your favorite film genre?
A: Science fiction.

Q: Do you collect anything?
A: Rare and interesting coins. I used to work as a waitress, and I would always look through my change at the end of the night for unusual coins.

Q: What’s the best gift you’ve ever received?
A: My three children.

Read moreRead less
Expert articles
  • How to Locate and Replace Your Furnace Filter

    CONCORD — While routine furnace filter replacement remains a commonly neglected aspect of home maintenance, for some, the problem starts with locating the filter in the first place. Here are a few common places to look:

    Internally: In many cases, the filter is located within the furnace’s blower compartment.

    Externally: A furnace system’s casing is sometimes designed with an external compartment that houses the filter.

    Return air grill: If the filter isn’t integrated within the furnace casing itself, it may be situated within a return air grill, which typically can be found in the ceiling or a nearby wall.

    Since furnace filters come in various sizes, it’s important to determine which size your furnace accepts before purchasing a replacement. Filters are usually labeled with numbers denoting size and style, which will help you get the correct model. If, however, you discover that a filter was never installed in your furnace to begin with, you can determine the correct size either by referring to your owner’s manual or measuring the inside area with a tape measure.

    When replacing a furnace filter, correct installation is also important. Filters are typically labeled with arrows that denote the proper air flow direction, so be sure to check this before installing. Also, as a safety precaution, always turn off the furnace before replacing a filter.

    Read moreRead less
Expert video tip

Video: Find, Remove and Change Your Filters

Complete Video Transcription:

CONCORD — Host, Sarah Rutan: An important part of maintaining your home is learning how to find, remove and change your filters. Today, we’re in Concord with Diamond Certified Expert Contributor Kim Haddon of Haddon Heating & Cooling to learn more.

Diamond Certified Expert Contributor, Kim Haddon: Changing your filter is important to keep your system working efficiently. I’d like to show you some locations where your filter could possibly be. The first is internal to your heater. The second is external, in a filter rack. And the third possible location very commonly found is a filter grill. The filter grill holds the filter. If you don’t have a filter in here when you go to change it, you will need to determine what size filter you need.

In order to do that, you may want to have a tape measure handy and you’ll measure the inside over from these directions. The inside of where the filter sits, not the outside. Once you know what filter you need, and you’ve purchased your filter, changing it is pretty easy, removing the filter, reinstalling the filter. There are numbers again, if you have the filter. Also, the air flow direction. The air should travel back towards the unit.

Therefore, if you are following the arrow, the arrow should be pointing back towards the unit, the air traveling through. Once again, changing your filter is going to help keep your system working efficiently and lasting a long time.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

Read moreRead less
Haddon Heating & Cooling WEBSITE AND EXTERNAL FEED
  • Haddon Heating & Cooling SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Haddon Heating & Cooling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 252 VERIFIED CUSTOMERS i
Haddon Heating & Cooling : Average 9.0 out of 10 based on 252 unique customer surveys of customer satisfaction.

Patrick K.

VERIFIED Haddon Heating & Cooling CUSTOMER

1 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do high quality work, and they make an effort to keep the cost down. They're very reliable, they show up on time, and they clean up after their work.

I thought the price was great. They were the lowest bid we had, and they got the job done.

Robert O.

VERIFIED Haddon Heating & Cooling CUSTOMER

2 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I was really impressed with the work and how fast they were done. I also really liked the prices.

I think the people that I dealt with were really nice guys. I liked the people who did the work. They showed me everything and how to work it. I liked the experience from paying the bill. I paid it off in one day, and I liked the sales guy who came out to give me the estimate. I liked the people who did the work. It's just a great group of people.

Alice M.

VERIFIED Haddon Heating & Cooling CUSTOMER

3 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They arrived on time, completed the work in the estimated time, so they were very efficient.

I appreciated that one of the employees helped me quite a lot with understanding the complicated thermostat I had ordered and that he installed for me. I'm not good with mechanical things and he was very generous with his time explaining to me how it works.

Alicia R.

VERIFIED Haddon Heating & Cooling CUSTOMER

4 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They make sure you're happy, and they do the job right. If I had any problems, they'd come out, check it, and fix it for me.

Just that everything is working so far

Joe O.

VERIFIED Haddon Heating & Cooling CUSTOMER

5 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a really good company, and they do really great work.

They just seemed very experienced when they came in and did the work.

Claire S.

VERIFIED Haddon Heating & Cooling CUSTOMER

6 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, they installed everything correctly, and they explained it all before they installed it. It was good. They did a good job.

They made sure our air conditioner does what it's supposed to do.

Nathan J.

VERIFIED Haddon Heating & Cooling CUSTOMER

7 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

Prompt service

Lorena L.

VERIFIED Haddon Heating & Cooling CUSTOMER

8 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're pretty reliable with their services.

When they installed my air conditioning and heating unit, they were very thorough. I'm satisfied with their work.

Alvin C.

VERIFIED Haddon Heating & Cooling CUSTOMER

9 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

I watched everything that they did, and it looked fine. They cleaned everything up when they were finished.

I didn't have to wait too long to get it installed, even though I waited until the last minute to call them, which was nice.

William M.

VERIFIED Haddon Heating & Cooling CUSTOMER

10 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job was professionally done and done to my satisfaction.

The equipment works really well.

Allen R.

VERIFIED Haddon Heating & Cooling CUSTOMER

11 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, and I liked the way they just came out whenever we needed them to. They would call us back when we had questions about things, and they were fine.

They're reliable, and I liked the way they just come out whenever we needed them to. They would call us back when we had questions about things, and they were fine.

Jeff A.

VERIFIED Haddon Heating & Cooling CUSTOMER

12 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very good job. I'm very satisfied with the work.

It works properly, and they did a very good job. I hope they keep up the good work.

Alice D.

VERIFIED Haddon Heating & Cooling CUSTOMER

13 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, competent, thorough, and they use quality equipment.

I liked their competency. They work for Home Depot. My church needed some equipment, so they used Haddon, and they were also very pleased.

Thomas S.

VERIFIED Haddon Heating & Cooling CUSTOMER

14 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were turnkey, so I didn't have to think about anything. They just came in and did everything. They made it easy.

Asia G.

VERIFIED Haddon Heating & Cooling CUSTOMER

15 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything was fine. They came on time, they were efficient, and the work they did was good.

I liked that they were quick to respond and efficient. That was important because we had no heat for a week before we called them.

Audrey H.

VERIFIED Haddon Heating & Cooling CUSTOMER

16 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and personable. It was a nice experience.

I liked the people who came to do the work.

Bill S.

VERIFIED Haddon Heating & Cooling CUSTOMER

17 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time and very professional.

I liked everything they did. They were excellent. They're probably the best contractor I have ever worked with. I told the owner that they had really earned his Diamond Certified rating with the work he did for me.

Carrie R.

VERIFIED Haddon Heating & Cooling CUSTOMER

18 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and they did quality work. I haven't had any problems and they said they are available if I have any questions.

I like that they completed the job in a timely manner.

Charles J.

VERIFIED Haddon Heating & Cooling CUSTOMER

19 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

I liked that they did exactly what I wanted to have done. They did a beautiful job, took care of things in a timely fashion, and when I had a problem. They came the very next day to help me.

Grace G.

VERIFIED Haddon Heating & Cooling CUSTOMER

20 of 252

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They do their job quickly and on schedule.

Read All 252 Survey Responses at Ratings View