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General Plumbing and Rooter cleans sewers and drains, performs sewer lateral inspections and pipe hydrojetting, detects leaks, installs earthquake shut-off valves and water heaters, and provides various general plumbing services for residential clients in Contra Costa and Alameda Counties. The company’s technicians keep their service trucks fully stocked so they can quickly solve plumbing problems, and they’re available 24/7 for emergency repairs.
Owner Ray Ramirez founded General Plumbing and Rooter to improve upon the service he experienced while working for other local plumbing companies. “I believe the customer should always come first, so I started a business that focused on service, not sales,” he says. “We do the job right for a fair price and take care of our customers. Those are the most important things to us, and we’ve built our entire company around those values.”
General Plumbing and Rooters’ technicians are trained to ensure customer satisfaction in every aspect of their work. “At the end of every job, we ask the customer to tell us what we did well and what we could improve on,” explains Mr. Ramirez. “This allows us to learn from our performances and get better every day.”
“We take pride in doing the job right the first time and making sure each customer has a positive experience. By taking the time to listen to our customers, we’re able to eliminate the surprises and guesswork that often come with plumbing repairs, which ultimately results in the best possible outcomes.”
Serving Contra Costa and Alameda Counties
Earthquake Shutoff Valves
Sewer & Drain Cleaning
Sewer Lateral Inspection
If you’re a homeowner, consider the benefits of trenchless sewer line repair.
Replacing a sewer, water or gas line used to be quite an ordeal. Not only did it often involve the excavation of an entire yard (and sometimes the sidewalk), it was also a time-intensive job that resulted in a costly final bill. Fortunately, thanks...
"They did what they said they were going to do, and the price was a fair price. They responded to the call quickly.""They seemed reliable."
"It wasn't much, but they were very flexible, accommodating, and they were timely in their response to my email.""Their service was great, but I didn't have anything to compare it to. What stands out for me would have been their communication. They came across as knowledgeable. They were most competitive on price. They were prompt, and they responded to emails. They seemed on top of their game."
"They are very dependable and very honest.""I know that when I call, I will get a response. They will get here when they say they will, and I can have a conversation about what is wrong and what they will do about it. I feel like I understand the process."
"They do good work, and they are affordable.""They did the job that I asked them to do."
"They seemed to be upfront and honest.""I liked their customer service. They were friendly, they came out quickly, and they didn't upsell me."
"I am very satisfied with them. They're good.""They were expedient in getting someone to us and then the work was thorough. They were prompt. Axel, who did the work, was very courteous."
"They are reliable.""Reliability"
"They're very honest and very talented. Overall, they are a great company to work with.""They were easy to get in touch with, they responded quickly, and they did a great job."
"They come when they say they're going to come, they do the job quickly, and they don't try and make a big job out of a little job. They did what was required. ""They were quick and clean."
"I always use them. I have never strayed.""They keep their promises as well as they can, and they do the work on time."
"I would recommend them very highly to a friend.""The work was very thorough, very timely, and it was just very good. They do really good work."
"They were quick, reliable, and the prices were reasonable.""Their service was good."
"They do good work, and we're happy.""They're competitive with their prices, and they know what they're doing. They stand behind the work that they do, and we haven't had any repeat issues after they did the work."
"I would describe my experience as prompt, in terms of getting out to my house for an emergency. Their price was fair, they did a good job, they were professional, and they didn't mess up my house, which I appreciated very much. I was very impressed with all of the people who came out to my house.""Honestly, I liked their professionalism, and I'm a stickler for professionalism. They were out here within an hour when I had an emergency. They also have great follow-up. "
"They were fast and solved the problem.""I liked that the plumber went right to work when he got to my house. He hustled and got the job done quickly. He did not waste any time."
"They were on time, and they also were faster than I expected. I told her I needed an appointment right away, and she offered to send someone out in 45 minutes. The scheduling was awesome, and they were available whenever I called them.""Everybody is really friendly. The guys were really nice and clean-cut. They were really great, and I didn't have a problem."
"They know what they're doing.""They helped me out and solved the problem. I loved it."
"The service is fair and reliable. They will come on time, and they will stay until the problem is fixed.""They showed up when they said they would show up."
"I don't know.""They were great. They got the job done, and I have no complaints."
"They did a good job.""They got it done quickly."