Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
September 2014
We declare that General Plumbing and Rooter HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2193
(925) 388-6997

Raymundo Ramirez is owner of General Plumbing and Rooter.

General Plumbing and Rooter cleans sewers and drains, performs sewer lateral inspections and pipe hydrojetting, detects leaks, installs earthquake shut-off valves and water heaters, and provides various general plumbing services for residential clients in Contra Costa and Alameda Counties. The company’s technicians keep their service trucks fully stocked so they can quickly solve plumbing problems, and they’re available 24/7 for emergency repairs.

Owner Ray Ramirez founded General Plumbing and Rooter to improve upon the service he experienced while working for other local plumbing companies. “I believe the customer should always come first, so I started a business that focused on service, not sales,” he says. “We do the job right for a fair price and take care of our customers. Those are the most important things to us, and we’ve built our entire company around those values.”

General Plumbing and Rooters’ technicians are trained to ensure customer satisfaction in every aspect of their work. “At the end of every job, we ask the customer to tell us what we did well and what we could improve on,” explains Mr. Ramirez. “This allows us to learn from our performances and get better every day.”

Company Philosophy

“We take pride in doing the job right the first time and making sure each customer has a positive experience. By taking the time to listen to our customers, we’re able to eliminate the surprises and guesswork that often come with plumbing repairs, which ultimately results in the best possible outcomes.”

Serving Contra Costa and Alameda Counties

Earthquake Shutoff Valves
Hydrojetting
Leak Detection
Sewer & Drain Cleaning
Sewer Lateral Inspection
Water Heaters
Free Estimates

Rheem
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line/plumbing companies that have earned the prestigious Diamond Certified award. For General Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: anticipate the wide-ranging needs of its clientele by being prepared for any...

Frequently Asked Questions

Q: How quickly can you get here?
A: "If it’s an emergency, we can be there in 60 minutes or less. "
Q: Do you offer 24-hour service?
A: "Yes. During evenings and weekends, we always have two technicians on call for after-hours emergencies. "
Q: Can you give me an estimate over the phone?
A: "No, but we’ll be happy to come out, look at the job and give you a free in-person estimate. "

Industry Info

If you’re a homeowner, consider the benefits of trenchless sewer line repair.
Replacing a sewer, water or gas line used to be quite an ordeal. Not only did it often involve the excavation of an entire yard (and sometimes the sidewalk), it was also a time-intensive job that resulted in a costly final bill. Fortunately, thanks...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
General Plumbing and Rooter
has passed all rating steps and has earned
The Diamond Certified Award
No. 2193
Continuously qualified since September 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Crystal N. Verified Customer Name
"They seemed reliable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

General Plumbing and Rooter
(925) 388-6997
DCID9255220741

24/7

Serving Contra Costa and Alameda Counties

Raymundo Ramirez, President
15
EPA Lead-Safe Certified Renovator
829861
Liability Insurance, Workers' Compensation
Earthquake Shutoff Valves, Hydrojetting, Leak Detection, Sewer & Drain Cleaning, Sewer Lateral Inspection, Water Heaters, Free Estimates
Rheem, Toto
30-Day Warranty on Drain Cleaning, 1-Year Warranty on Replacements

Photo & Video Gallery

Survey Responses For

General Plumbing and Rooter

General Plumbing and Rooter: Average 8.5 out of 10 based on 125 unique customer surveys of customer satisfaction.
Crystal N. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do, and the price was a fair price. They responded to the call quickly."

"They seemed reliable."

David V. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It wasn't much, but they were very flexible, accommodating, and they were timely in their response to my email."

"Their service was great, but I didn't have anything to compare it to. What stands out for me would have been their communication. They came across as knowledgeable. They were most competitive on price. They were prompt, and they responded to emails. They seemed on top of their game."

Doug M. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very dependable and very honest."

"I know that when I call, I will get a response. They will get here when they say they will, and I can have a conversation about what is wrong and what they will do about it. I feel like I understand the process."

Eileen H. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and they are affordable."

"They did the job that I asked them to do."

John K. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to be upfront and honest."

"I liked their customer service. They were friendly, they came out quickly, and they didn't upsell me."

Joni D. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very satisfied with them. They're good."

"They were expedient in getting someone to us and then the work was thorough. They were prompt. Axel, who did the work, was very courteous."

Kenneth F. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"Reliability"

Michael C. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very honest and very talented. Overall, they are a great company to work with."

"They were easy to get in touch with, they responded quickly, and they did a great job."

Michael D. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come when they say they're going to come, they do the job quickly, and they don't try and make a big job out of a little job. They did what was required. "

"They were quick and clean."

Nancy C. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always use them. I have never strayed."

"They keep their promises as well as they can, and they do the work on time."

Pat H. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them very highly to a friend."

"The work was very thorough, very timely, and it was just very good. They do really good work."

Ronald D. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick, reliable, and the prices were reasonable."

"Their service was good."

Peggy Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and we're happy."

"They're competitive with their prices, and they know what they're doing. They stand behind the work that they do, and we haven't had any repeat issues after they did the work."

Adam E. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would describe my experience as prompt, in terms of getting out to my house for an emergency. Their price was fair, they did a good job, they were professional, and they didn't mess up my house, which I appreciated very much. I was very impressed with all of the people who came out to my house."

"Honestly, I liked their professionalism, and I'm a stickler for professionalism. They were out here within an hour when I had an emergency. They also have great follow-up. "

Andy S. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and solved the problem."

"I liked that the plumber went right to work when he got to my house. He hustled and got the job done quickly. He did not waste any time."

Camille D. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, and they also were faster than I expected. I told her I needed an appointment right away, and she offered to send someone out in 45 minutes. The scheduling was awesome, and they were available whenever I called them."

"Everybody is really friendly. The guys were really nice and clean-cut. They were really great, and I didn't have a problem."

Charles H. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they're doing."

"They helped me out and solved the problem. I loved it."

Daniel B. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is fair and reliable. They will come on time, and they will stay until the problem is fixed."

"They showed up when they said they would show up."

David R. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They were great. They got the job done, and I have no complaints."

Dominique D. Verified General Plumbing and Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They got it done quickly."