Independently Rated Highest in Quality
Originally Earned:
May 2011
We declare that First Choice Abbey Carpet HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1754
(925) 303-4256
101 G Town & Country Drive
Danville, CA 94526

First Choice Abbey Carpet provides a wide variety of carpet, flooring, area rugs, floor care products and window coverings at its Danville showroom. As a locally-owned franchise of industry leader Abbey Carpet & Floor, the company has access to top-of-the-line products made by Hunter Douglas, Shaw, Mohawk and other premier manufacturers. It also offers professional installation services and free in-home estimates to residential and commercial clients in Danville, San Ramon, Diablo and Alamo.

President Paul Byer has been involved in the flooring industry for almost four decades and says his experience working as a marketing representative for various manufacturers gives him a unique perspective on how flooring products are made, which ultimately benefits his clients. “Another big advantage of my past experience is the connections and personal relationships I’ve formed with people in the industry. I can get to the bottom of almost any problem.”

First Choice Abbey Carpet takes a unique approach to sales—rather than showing customers a wide range of products, the company asks questions about their lifestyles and selects a few products accordingly. “Our salespeople are trained to talk less and listen more,” says Mr. Byer. “There’s a time to provide technical information, but generally, we focus on choosing products that perfectly fit our customers’ lifestyles.”

Company Philosophy

“We measure our success by the satisfaction of our clients. If we’re not happy with a product or installation, we don’t expect our customers to be happy. We know selecting the right flooring and window fashions for a home or office can be a difficult task, so we’re dedicated to making these choices stress-free for every customer.”

Serving all of Contra Costa County including Richmond, Antioch, Walnut Creek, Concord, Pittsburg, Danville, San Ramon, Brentwood and Pleasant Hill.

Free In-home Estimates
Wool Broadloom
Floor Care Products
Professional Installation
Wide Variety of Flooring Displays
Area Rugs
Color and Decor Consultations
Window Coverings
Residential & Commercial

Beauleiu
Formica
Helios
Hunter Douglas
Hunter Douglas
Mohawk
Mohawk
Royalty
Royalty
Shaw
Shaw
Stanton
Stanton
Tarkett
Tarkett
Unique

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpeting showrooms that have earned the prestigious Diamond Certified award. For First Choice Abbey Carpet, customer satisfaction is a direct result of its highly detailed approach to handling its clients’ flooring projects, which includes everything from supplying products to performing...

Frequently Asked Questions

Q: How can I decide which flooring is right for me?
A: "It’s our job to ask you detailed questions and determine what you’re looking for based on your answers. This allows us to narrow down your options and makes it easier to choose a flooring product that will satisfy your needs."
Q: Should price be a deciding factor when I choose my carpeting?
A: "No, because price doesn’t necessarily reflect quality. The quality of the product and its installation are much more important than the price you pay. Often, you can pay less for a product and get better performance."
Q: Why do certain areas of my carpet appear lighter or darker than other areas?
A: "This is called ‘shading,’ and it happens when the carpet pile changes direction due to pressure from footsteps and vacuuming. Brushing the pile in one direction may temporarily correct shading, but it’s actually part of the carpet styling an...

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Industry Info

Green flooring gives your home a new look and helps the environment at the same time.
Sustainable flooring can be a great option for your home, but before you make a final decision, you should evaluate if you really need new flooring in the first place. Generally, the Greenest approach to flooring is to use what you already have....
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
First Choice Abbey Carpet
has passed all rating steps and has earned
The Diamond Certified Award
No. 1754
Continuously qualified since May 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alan D. Verified Customer Name
"They know their business, and they were able to quickly assess what was the best match for our needs."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

First Choice Abbey Carpet
101 G Town & Country Drive
Danville, CA 94526
(925) 303-4256
(925) 837-2661 fax
DCID9258385580

Mon – Fri: 9:30am – 5:30pm
Sat: 10am – 4pm
Sun: 11am – 3pm

Serving all of Contra Costa County including Richmond, Antioch, Walnut Creek, Concord, Pittsburg, Danville, San Ramon, Brentwood and Pleasant Hill.

39
5
798584
Liability Insurance, Worker's Compensation
Alamo Chamber of Commerce, Bay Area Abbey Group, Danville Chamber of Commerce, National Abbey Group, World Floor Covering Association
Paul Byer, President
Danville Chamber of Commerce Business person of the Year (2006)
1982
Carpeting, Area Rugs, Blinds, Shutters, Window Coverings, Draperies, Hardwood and Laminate Flooring, Ceramic Tile, Luxury Vinyl Tile, Brazilian Flooring, Cork Flooring, Green Flooring
Beauleiu, Formica, Helios, Hunter Douglas, Mohawk, Royalty, Shaw, Stanton, Tarkett, Unique
800
Churches, Public Buildings, Residential and Commercial
60-Day Customer Satisfaction Warranty, Manufacturers' Warranties, 5-Year Installation Guarantee

Photo & Video Gallery

Survey Responses For

First Choice Abbey Carpet

First Choice Abbey Carpet: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.
Alan D. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt like they did a good job. They were fairly priced, very thorough, and professional."

"They know their business, and they were able to quickly assess what was the best match for our needs."

Alice G. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are competitive."

"The customer service was good. They kept appointments, and they were fast."

Beth B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give very good service, they're very conscientious to do the best job, and they're very competitive in price. "

"Their friendliness, they do their best to please you."

Bill L. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a very small job this time, and they were very helpful and got in and out. They put new tile in two small bathrooms, and they were very satisfactory."

"We've used them twice. They were very helpful in guiding us picking out the color in the showroom."

Bob F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them that I'm satisfied."

"I liked their friendly attitude and workmanship."

Bonnie B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very customer oriented, and they really take pride in doing a good job."

"It was a great experience, wonderful service. They came and dropped off swatches so we could look at them and decide. They did a great installation, and they came back to check and make sure we were satisfied. We had a time limit, and they fit us in and got us done within our time frame."

Brian F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable about the products and helpful as to where my budget was and helping me find the best products for my budget."

"It's four years later, and we still love the carpet. It's in great condition. I like to use local businesses, and they've been around a long time."

Brooke K. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was on a tight deadline, and they went out of their way to make sure I would get the product in time for the installation. "

"The other carpet places were more of a hard sell. First Choice helped guide me. It was easy."

Carleen P. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, they did a good job, and the quality was top notch."

"Working with Dan was great."

Christina R. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love my sales associate, Pat McSween. I would recommend her."

"Best prices for quality"

Conny S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think the individual personal attention was extremely good, and Pat McSween went above and beyond."

"The selection and the service"

Dave W. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their staff is really knowledgeable about the products they sell."

"Their prices are fair, and the staff is great. They are friendly and very helpful."

Debbie W. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and quick."

"I liked the price, and they were quick and professional."

Diane F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are nice."

"They are nice people, and they have a good selection."

Doris C. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like my window coverings."

"I liked the person who helped us, Pat McSween."

Ed F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they left my house in perfect condition."

"The people who work there have extremely good product knowledge."

Ernie C. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient, professional, and they performed on time."

"The fact that they were very professional"

Fred D. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, and their installers are amazing, and Val. The owner came out too, and he was just a pleasure to deal with. They have an amazing array of offerings, and they're very good with helping you choose what will work best for your needs."

"We have used them more than once, and we have referred them to others who have also enjoyed them. They are so customer service oriented. They deliver exceptional customer service, and they're quick to respond if there is ever any problem. They did an extraordinary job."

Grace B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of the customer service is really excellent."

"I bought a small area rug, and it was a nice experience. It worked out well."

Greg T. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're just honest and truthful. Everything worked out the way they said it would."

"Friendly service, and the big thing is that it all came together like they said it would. The scheduling was good, the color match was right, and the installation was perfect. I was really happy. I have used them twice. "

Gus C. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their installation crew is very detail oriented. They get the job done quickly and correctly."

"Their friendliness"

H.T. N. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to have a good variety, and they did a good job."

"They did a good job."

Heather S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and helpful."

"They have always been here in Danville."

James M. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was really top-notch. It was great."

"The shutters I got were really good."

Janice F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are knowledgeable, professional, and very responsive."

"They are knowledgeable."

Jennifer S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They go out of their way to try to make your experience a good one. They gave me a lot of information on the different carpets and what would work best for me in my situation."

"They were great. I really wanted to use a certain carpet that had been discontinued, and they searched and found it for me."

Jessica V. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reasonable prices, great service, and a knowledgeable staff"

"They helped us a lot with the carpet selection, the installation was good, and they gave us a pretty good deal."

Jim B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are going to get someone who listens to them and helps them get what they need. They explained everything."

"I was really pleased, and I have told my friends about them. There is really nothing I could complain about. I like the service and the quality of the carpets. The workers were also great."

Karen K. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I knew what I wanted, and I was able to find what I wanted."

"I liked the selection. I had a problem with some carpet in another room, and they were able to do a really good patch job on it so I didn't need to replace the whole rug. I can't see the seam. It's like it's not there."

Karen L. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are very customer focused."

"Their ability to act quickly in an emergency"

Kevin S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"They have what I expect."

Linda S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the selection of carpet."

"They had what I needed."

Mareen B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like their dog Abbey."

"It was convenient, and they were friendly and personable."

Mark B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a quality outfit, and they met my needs directly."

"The customer service was good. They were professional, and they came out and did what I needed them to do."

Marv L. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a wide variety of carpets. They were also patient, helpful, and informative."

"They were very clear about what I needed to do to prepare for the installation. They thought of all the details. The service was excellent. The installers were great, and they were on time. We were very satisfied. I would recommend them. "

Melody B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive, and it was really good."

"They took care of my needs."

Mike C. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are nice."

"They have good service and a quick response."

Mike M. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are okay."

"They fulfilled my needs."

Mike R. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful in the showroom."

"They listened to what I asked for. I told them I needed a lower priced carpeting and that's what they showed me."

Mike R. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service is outstanding, and the prices are competitive."

"They were very patient with us when we were trying to decide on which carpet to buy."

Mona K. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have all ranges of carpet, and they don't try and upsell you. They actually ended up saving me a little money, and they made the installation very convenient for me."

"They have friendly and knowledgeable salespeople."

Muriel S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very efficient, courteous, and they were on time. "

"For me, it was that they were local, and the price was good."

Myra S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and efficient."

"They were convenient. They're open seven days a week."

Myrun K. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very helpful and honest."

"I got window coverings from them, and they were very helpful and friendly. We were totally satisfied."

Nancy K. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The biggest thing for me is that they get it done right. They do it right the first time. They're a really good business."

"They don't try to sell you something above your price point, and they do a great installation. It's clean, and they clean up after themselves. I've used them several times, and everything they've done has been great."

Nancy P. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Let me think about this. I would probably tell them they're very good at their call backs. The job gets done, and the service is great."

"They stuck to their word on everything regarding the service."

Nely M. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are good, and they have good service."

"I like the salesman, Roy. He was very good to us. He was patient and helpful."

Nina A. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Organized, helpful, and on time"

"The fact that the owner was involved the whole time"

Pat H. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were wonderful. The staff was very helpful, friendly, and they were very knowledgeable."

"They have great customer service."

Pat O. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"How satisfied I was, they have a good selection."

"How helpful they are, and I trust them."

Paul L. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought the level of personal attention was very good."

"The general professional approach, they did a superb job."

Robin S. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a really good job."

"They're nice people, and they seem to know what they're doing."

Ron M. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The installation process was very good."

"They were on time and did a good installation."

Ron O. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service, the follow-up, and the assistance when there was a problem"

"We shopped around. The price was reasonable, and the customer service was very good. They installed carpet and tile for us. When I did have a problem with the tile after it was installed, they were on top of it right away and they took care of it immediately."

Sally C. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very easy to work with. It all worked out the way they said it would."

"The service"

Sondra P. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great to work with, on time, and had a good price."

"The quality of the workmanship and the product"

Stephanie R. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It"

"They were reliable."

Suzie F. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great."

"I just use them all the time. I'm an interior designer, and I recommend them to all of my clients."

Warren B. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stand by what they offer, and they do a good job. "

"We got window coverings from them, and it was great."

Wilda D. Verified First Choice Abbey Carpet Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They listen to the customer, and they work within their budget."

"They're very dependable. They do what they say they'll do. I've used them more than once."

Cindy K. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service"

"When there was an issue, it was taken care of. There were no extra charges. I was very satisfied."

Dana A. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, they did a good job, and they cleaned up too."

"They came when they said they were going to be here."

Darren P. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a pretty good outfit."

"The big selection"

Dave N. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We had a problem with our carpet, and they were very helpful in resolving the problem."

"They helped us resolve a problem."

Dexter L. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a very knowledgeable staff."

"Definitely our salesperson, Mike Jenesse"

Diane G. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would say I love the silhouette blinds I got, and the gentleman who installed everything was excellent. "

"The woman I worked with was excellent. "

Don R. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reputable people and straight in terms of what they tell you. They just deliver."

"They are reputable, and they deliver what they say they will."

Gloria W. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The people who came out to the house were very friendly, knowledgeable, and they had good ideas."

"The people who came to the house were the kind of people you trust. They were conscientious, and they wanted to make sure we were happy. We love the products we bought. They did a good job."

Holly S. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're convenient."

"They had a good selection, and they're nice people."

Patrick B. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Very professional service and very high quality materials"

"From the point of picking out the product through the installation, they did everything exactly in the time frame they said they would."

Paul C. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're very prompt. They show up on time."

"They're quick and on time."

Susan R. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Good service, responsive, and they seem very honest."

"They gave good advice."

Tammy L. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I think they offer good choices in terms of having different variety."

"They were friendly and nice to work with."

Tom G. Verified First Choice Abbey Carpet Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're great people, and they work with you."

"The location, and they're very helpful."

Carol T. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The store personnel were helpful, and they delivered on time."

"The in-store service"

Gina D. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a decent job on my carpet, and it was pretty cut and dry."

"They were close to where I live."

Greg S. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Basically, they give you lots of choices, and they're very honest in telling you about each of the products they offer."

"They're very efficient, and they did exactly what they said they would do. "

Ina M. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Good value"

"They gave me what I was looking for."

Jennifer R. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are convenient and reliable."

"They are local and easy to get a hold of."

Jose M. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is a good product and a good service."

"The material I got was good quality."

Laurie R. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have sent several people there."

"They had a good selection, good products, and good service."

Linda B. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"They were good about coming out when I needed to have something done."

Miguel C. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty fast."

"They had pretty good personalized service."

Pat P. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"There were lots of choices, and the staff was very helpful."

"I guess the showroom, the samples, all the choices, and the information they gave us about the different products"

Richard S. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"We got an area rug they made for us, and the carpet that our floor contractor got from them is good carpet."

"The people who work there are nice, and I would use them again."

Stacy H. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them their customer service is excellent. They were referred to me by my in-laws."

"I like the gentleman who came to the house and helped me select the laminate floors and arrange to have our existing hardwood floors refinished. "

Tom C. Verified First Choice Abbey Carpet Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were accommodating and helpful, but the installation could have been a little better."

"They were friendly, and they carried a product we needed."

Bryan H. Verified First Choice Abbey Carpet Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Nothing stands out"

"They met the Internet price that we gave them."

Diane B. Verified First Choice Abbey Carpet Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They have a wide selection."

"The prices"

Jim H. Verified First Choice Abbey Carpet Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Good service"

"Good service"

John R. Verified First Choice Abbey Carpet Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"We would recommend them."

"The material looks great, and it looks like what we want."

Duncan R. Verified First Choice Abbey Carpet Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"When they're installing the carpet, look a the edges and make sure the lines are clean."

"We got very good quality carpet, and they were very knowledgeable about the products."

Josie W. Verified First Choice Abbey Carpet Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"I have never gone into the store myself. The salesperson was very thorough and helpful."

"The work looks fine now. The salesperson was very thorough."

Grace R. Verified First Choice Abbey Carpet Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"Do more searching."

"Nothing"

Hailey O. Verified First Choice Abbey Carpet Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I was very satisfied with the salesperson, but when they delivered the carpet, the person who delivered it refused to roll it down for me. I told him I had movers coming that day, and he said to let the movers roll the carpet down."

"The salesperson"

Jack F. Verified First Choice Abbey Carpet Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"Check and re-check their work."

"Nothing really"

Anna F. Verified First Choice Abbey Carpet Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I would shop around."

"The workers were friendly and on time."

Ben R. Verified First Choice Abbey Carpet Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"I have had friends that were very pleased with them, and that is why I went there."

"I got my money back after talking to the owner."

Natalie S. Verified First Choice Abbey Carpet Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"I liked the carpet, but I don't think the installation was done properly."

"I thought they were very nice and courteous."

Addison M. Verified First Choice Abbey Carpet Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"Really look into it more because what they sell you is not what you receive."

"The fellows who installed it were excellent."