Charles Window & Door Company

Charles Window & Door Company: Average 8.9 out of 10 based on 236 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Andrea P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They showed up when they were supposed to. Not only were they clean, but I didn't even have to clean up after them. They smiled and spoke English. That was a big deal. Everyone who came out said hello. They also put on booties. They paid attention to my request to not leave the door open, since I have dogs. I'm a nurse, and I'm a very critical person about things being done right. When I say these guys are excellent, they are fantastic. My brother is thinking about having some window and door work done, so I told him that these are the only guys to use."

Anne O. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've never been so impressed with a work crew. I've done a lot of remodeling. The crew was just about the most professional and conscientious I have ever dealt with. They are absolutely committed to detail and getting the job done right. The job was fairly complicated and my neighbors came by to watch the installation. I am hoping they will get some work from this. I am recommending them to everyone I know. They exceeded my expectations. They have done an amazing job. I really didn't know what Diamond Certified really meant, because I'm a skeptic, but now I know what it really means."

Edward B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'd give them about a '20'. I like Yuri and Barbie. They are very professional and very good at what they do."

Elin D. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The saleswoman who helped me was outstanding. She listened to what I had to say. She was very specific about what I needed to do and the measurements I needed to have. She didn't rush me. She was just extremely helpful."

Gordon S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the workmanship, they knew what they were doing."

Jim P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they had good products and good people to install them. They were very knowledgeable and seemed to be honest."

Keith M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price and the quality."

Kelly G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Workmanship, I liked the way they made everything fit. I watched them in awe. It was a pleasure to watch them work."

Kevin H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were clean and conscientious. The installers knew what they were doing."

B.B.B.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole thing really, they were very nice to work with. They cleaned up after themselves everyday. We hardly knew they were there. They did what they had to do and they did a nice job. They didn't disturb anything. We heard horror stories about that type of thing, but it was just a very nice experience."

Susan S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very customer service oriented. They are also very attentive to cleanliness and making sure it's done just how the customer is expecting it."

Carol H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very clean and neat. They did what they said they would do and they were on schedule. The quality of the work was excellent. The crew that worked at the house was nice. They were very responsible and they had really high quality standards."

Herb L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price was good. They fully explained how the scope of the project would be. They came within the time frame involved. Their foreman, Uri, was particularly wonderful to work with."

Lynda S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very easy to work with. Niko helped me get the right selection of windows. The installation went well. I thought they were great."

Alana N. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism. They were on time and they did the job within the time they said they'd get it done. They were reasonably priced."

Ray T. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the workmanship and the politeness of the workers. They were efficient."

Mary M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work."

Brian C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Promptness, clean-up, and the job they did."

Dan M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The windows look good. They were installed correctly."

Eric G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and courteous. They did good work. I liked Niko."

Mr. B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workers that put them in were just fantastic. They were extremely polite."

Mel C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professionalism."

Bill L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their willingness to show us a variety of options, they also took the additional steps to match other trim on our existing windows in and around the house. We had the experience of another window being put in and we were misinformed. I just have very good things to say about Charles Windows."

Terry A. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and their customer service, they kept their appointments. They cleaned up after themselves. I was very satisfied with everything."

Cathryn S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Niko was great. Any question we asked, he could answer. Everything was done just the way he said it would be. It's just a pleasure to deal with him. Things came in early. Their carpentry and everything was great. I can't recommend them enough."

Lance M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The craftsmanship of the workmen, they did an excellent job of sealing it and putting it in place. It wasn't sloppy at all. Everything was done perfectly. They did a door, a sliding door, and several windows. It was absolutely perfect workmanship."

Laurelle H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time. They did their job, finished, and cleaned up. That's what I liked best."

Katie V. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their thoroughness, professionalism, and perfectionism."

Christy J. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional. They made it easy for me."

Dick T. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that they specialize in windows and doors and are good at it."

Melony S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and professional. I liked their prices too."

Dianne D. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were thorough, prepared, pleasant, clean, and professional."

Peter S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient at what they did. They did exactly what they said they would do and were very detailed. Their finished work was far superior. If they thought they were going to be late, they gave me a phone call, but they never came late."

Paul C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The woman we spoke with was very helpful and professional. The installers did a great job. They recommended that we have another job done, but I told them I wasn't ready for it, and they didn't push me."

Mel Y. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Overall, they were professional and represented a top-notch product. The work was good."

Paula D. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had good attention to detail and showed up when they said they would."

Maxx G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have convenient hours, a really good service, and a quality product."

Alexander P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail, promptness, quickness, cleanliness, and efficiency. They were in and out. They were perfect."

Mr. G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were on time, did fabulous work, and they cleaned up after themselves."

Nancy M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were personable, efficient, and very easy to work with."

Carolina B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job right and on time. I trusted them in my home, and they kept everything clean."

Vivien M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service and the quality of the work."

Jun W. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a very difficult job, but everything looks great."

Paul H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The saleswoman was nice, and the products were beautiful."

Ann S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew what they were doing and did a good job."

Jeff I. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional work and quality."

Byron C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Niko was great. He delivered everything on time, and he did what he said he was going to do. I recommended him to my neighbor."

Marna K. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Niko is great. I had confidence in him."

Shila O. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient, and they cleaned up after themselves. They were very professional."

Barbara R. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was great."

Bill B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really efficient, clean, and professional."

Anneta L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were extremely neat and efficient."

Jacob P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We are very happy with them."

Diane G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were more than capable for the job, and I was thrilled with them. When I had problems, they were fully capable of resolving them."

Greg S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very service oriented. They did exactly what they said they were going to do, and the work was very good."

Mr. M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workmanship, craftsmanship, and the cooperation."

Josephine S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt."

Mr. M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were terrific."

Scott S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything went the way they said it would."

Ms. S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made an effort to get what I wanted."

T.D.R. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous, efficient, neat, and they came when they said they would."

Mr. L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Glen gets a thumbs up from me. I have worked with him for a number of years, and he has never given me a window or door that was not the right size. He has always been very thorough."

Mr. H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're on time, clean, and courteous."

Mr. S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast, clean, and very professional."

James H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The time between when they ordered the product and installed it was reasonable. I was satisfied with the product."

Diane S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Ms. P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service."

Ray O. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The product is great. They come out, they do it, and it's done correctly. They're also clean, neat, and very good. Uri was the lead installer, and he did an excellent job."

Stacie G. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are absolutely terrific, and they do great work."

F.A. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out promptly and did the job without problems."

C.B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very straightforward, and I got what I paid for."

W.B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The installers were the hardest working people I have ever seen. They were clean, and they did a wonderful job."

D.B. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient, they did what they said they would do, and finished quickly."

M.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was good all the way around."

D.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job and the windows are nice."

D.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient."

M.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, efficient, clean, and they worked hard."

K.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast and efficient."

F.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The product was excellent, and they did what was needed to be done."

A.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job very professionally and right on time."

B.C. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very neat and the job was done nicely. Some months later, the door was not working right but they came out and fixed it right away without any charge."

K.E. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The windows look good and work very well."

M.F. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast, polite, and they did a pretty good job of cleaning up."

R.F. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workmen were excellent."

B.F. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the workmanship."

A.H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how quickly they came in to replace the windows, and the quality of the windows was exceptional."

H.H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service is good."

D.H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product, the installation was smooth, and the final result was great."

H.H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very good about cleaning up. There was a problem with the window lock, but the salesperson came in and fixed it on the spot."

D.H. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"No sales pressure."

A.J. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the product, and they gave us a schedule which they adhered to."

M.K. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the workers. They were very professional, and they did an excellent job."

P.L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a little more than what was in the contract."

S.L. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job with good craftsmanship, and they were well priced."

G.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I actually liked the whole thing. They cleaned up after themselves and everything looked great when they left."

C.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the fact that the new windows retain the heat and keep the noise out."

M.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the good response, the quality of the material, and the good installation."

K.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They presented themselves very well, and they followed through regarding the final product."

J.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, efficient, and fast."

B.M. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the workmen. They were very nice, and they went out of their way to do a good job."

M.P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked everything about them."

J.P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept their promise and finished their work on time, and the quality of the work was superior."

D.P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that the windows look great."

M.P. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job putting in the windows."

P.Q. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the way they did the work, the way they cleaned up afterwards, and their sense of humor."

P.R. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They explained everything very well. They also did good work and cleaned up well."

I.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked everything, the workmanship, their ethics, and the quality of work."

B.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came back quickly to put on a screen door after they finished the work. They worked hard, and they were pleasant but businesslike. He spent a lot of time explaining things to me."

F.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, quick, and efficient."

R.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman."

J.S. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and their workmen."

K.T. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the work they promised and kept the area clean and tidy. The workers were very polite and nice."

R.T. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, worked very hard, and they took care of a problem they found that we were not aware of."

M.V. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, efficient, and neat."

J.W. Verified Charles Window & Door Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Charles, the price he gave me, and the work that was done."

Dolores S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very professional."

Eunice F. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient, fast, and neat."

Jeff L. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and they did a great job."

John M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professional, easy to work with, and they did a good job."

Louis K. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I think they are awesome."

Martin S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good service, and they delivered well. They delivered what they said they would."

Philip S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They used pretty good quality parts and the windows seem to be holding up nicely."

Tim L. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people that showed up to do the installation were very pleasant, thorough, and had high quality workmanship."

Barbara B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality and speed of the work, the installation people were good. The people that worked for Charles were good."

Heather B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They gave me a lot of information about the pricing upfront. They also gave choices about what they could put in. They had good progress reports."

Alex T. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are great. They do what they are supposed to do."

Mr. O. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The thoroughness of their installation crew."

Mr. S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They gave me all the necessary information so that I could make a decision on the windows. He explained the difference between new construction and replacement windows. He gave me a whole tutorial on everything I needed. It was great."

Ken C. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked that they did what they said they were going to do in a very professional manner."

Judy P. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time."

Karen M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were pretty efficient. The final product was very good."

Noreen H. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of work, the door is nice. There were no problems. The price was better than other places. They seemed to be honest."

Ann J. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They knew their product."

Joe F. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were professional, efficient, and clean."

Grant C. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were responsive. They met my needs."

Bob B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were straightforward. They were very responsive."

James N. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the choice we were able to come up with. Things happened properly."

Mark K. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the installer. He got the job done quickly."

Lance S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy who came out was very personable and went out of his way to do a good job."

Jim L. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They showed up on time and were neat and clean with the timeframe."

Frank J. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I have been using his services for years now. He is just great."

Bill O. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everybody was friendly and very competent."

Maria J. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"There were no complications."

Mr. R. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They delivered the goods when they said they would."

Len G. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The price I received on the product was very attractive."

Merv A. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The overall customer service."

James F. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service and the quality of the project."

Rick M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Overall, everyone did what they said they would do. Everyone was just a pleasure to work with. The windows made an amazing difference in our house."

Mark V. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the guy who worked there."

Ms. E. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. The installation was difficult, but they did a superb job."

Kris P. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were wonderful. Uri did an excellent job."

Mr. W. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workers were very good. Lad and the Russian gentleman knew their work very well, and their behavior was excellent as well."

Mr. R. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very timely."

E.B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were cooperative and nice. I also liked the window they installed."

D.B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It's been a while, but I thought they were polite and when there was a problem with a window they fixed it right away."

R.B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism."

S.B. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We have used them before, so there was a familiarity which made it easy for us to work with them."

M.C. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people who worked for us were really good."

P.F. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The crew was good, and they did a good job installing the windows."

S.H. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought that the workmanship was great."

M.K. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The windows are nice and they don't leak."

R.K. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were considerate, and they did a clean job."

P.M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The cost and the quality of the service."

B.M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The fellow that came out took his time and took great pride in his work. He took all the time needed to do a real nice job."

M.M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I felt that they were conscious of proper measurements when installing the windows."

M.M. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"I liked their attention to detail."

L.R. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, and they did what they said they would do within the time frame they said."

J.S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workers were efficient and good."

C.S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workers that they used were very good and Don, the salesman, was very pleasant to work with."

B.S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were thorough, clean, and they fixed a problem whenever it arose."

T.S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They cleaned up every day, they communicated pretty well, and they were conscientious workers who rectified problems immediately."

E.S. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The windows are working fine, because they were installed properly. They also cleaned up and did what they said they would do."

K.T. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workers they had were very good, and they cleaned up after themselves. They were very respectful as to how the finished product looked."

E.V. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have good workers, and they do clean work."

F.W. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very clean and careful."

J.W. Verified Charles Window & Door Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The windows."

Jeanne F. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like that they are Diamond Certified. The Diamond Certification meant something to me, because I felt that I could fall back on something."

Judy P. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They explained everything well. I have used them twice."

Rhonwyn H. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The woman who came to the house, Barbie, was wonderful. The man who came to measure was wonderful too. The two men who installed the windows were great. The employees were professional and they knew their jobs. They use Marvin windows, which is a top-notch window line."

Mark M. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked their flexibility."

Louis K. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very responsive and courteous."

Steffan F. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed to do quality work."

Mary B. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the windows that we received. The people that serviced and put them in were really good."

Lois S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service."

Karin L. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, worked the entire time, and finished the job."

Don M. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the materials."

John M. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They placed the door handle where we wanted it."

John N. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was the second time we used them. They came and did what they said they would do. I even went out of town while they were working. Usually I don't do that, but I trusted them in my home."

Mr. W. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought Uri was excellent."

Eric H. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Niko is a very nice guy. He is straightforward and nice to work with."

Gene P. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did pretty good quality work."

G.B. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I guess they were pretty good all the way around."

R.B. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They worked hard and seemed to know what they were doing."

D.C. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The product and the cleanup."

R.C. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time, they worked fast, and the quality of the work was okay."

C.D. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The fact that I knew who I was dealing with."

B.D. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"A friend of mine owned the company at one time, and we got great service."

E.F. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like the windows."

A.G. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The windows are holding up and they look good."

L.H. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like the double-pane windows, they are really good."

S.K. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were clean, neat, and they did a good job."

V.L. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought that they handled the job very efficiently, and I was pleased with the outcome."

J.M. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were reliable and thoughtful."

S.M. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did nice a job."

N.P. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The windows were wonderful. The people were knowledgeable, fast, and they cleaned up afterwards."

M.S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"The workmanship was excellent."

L.S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The time frame was as they said."

M.S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the units that were installed, and they were able to install them quickly."

H.S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They met their estimate and got the work done quickly."

P.S. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, and they seemed to know what they were doing. They worked fast and were meticulous."

K.T. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"They did a very good job, and they were consistent and efficient."

F.Z. Verified Charles Window & Door Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Alex R. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Niko was fabulous. The installer was wonderful. The work was well done."

Barbara M. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"Niko was prompt and his bid was very competitive. Everything happened according to the schedule, and some of the installers were really great."

Michael D. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They were prompt and came when they said they were going to."

Randy P. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The overall service was very good."

Kathy P. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Niko is a nice guy."

Ms. B. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They did a nice job on the window replacement."

F.B. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It was a long time ago. But, from what I remember, they were prompt and they did passable work."

D.G. Verified Charles Window & Door Company Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They cleaned up well."

Christy J. Verified Charles Window & Door Company Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They did very good work, as far as I could tell."

Peter T. Verified Charles Window & Door Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They did a good job for a cheap price."

K.M. Verified Charles Window & Door Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"At least, they delivered the product that I asked for."

Chuck G. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They were really nice and friendly. The service I got was competent."

John. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"Their installation crew was awesome."

Mike M. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"We liked the door. They referred us to a company where we got a good staining for the door."

Robin M. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I liked the guy who did the job."

M.F. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I liked the owner."

L.S. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were very personable."

R.S. Verified Charles Window & Door Company Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They were good workers."

Agnes S. Verified Charles Window & Door Company Customer Name

Q1:4 out of 10

Q2:Yes

Q3 & Q4:"They were very, very nice. The salesperson was wonderful. The owner is a darling. The chief installer was also a darling."

Chris S. Verified Charles Window & Door Company Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"They seemed easy to work with at first."

D.H. Verified Charles Window & Door Company Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"I can't really say."

J.A. Verified Charles Window & Door Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Not a thing."

P.C. Verified Charles Window & Door Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing."

F.D. Verified Charles Window & Door Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I've got nothing good to say about them."

Charles Window & Door Company

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