DIAMOND CERTIFIED COMPANY REPORT
Cary C Hover Construction Inc.
Cary C Hover Construction, Inc. remodels kitchens, bathrooms and whole houses for clients throughout the Silicon Valley, with a special focus on fire and water damage restorations. As a full-service firm, the company offers complete design services that include in-depth drawings and computer generated floor plans, which allow customers to see what their new spaces will look like before any work begins.
Owner Cary Hover and his wife, Kim, say one of Cary C Hover Construction’s biggest attributes is its ability to complete each project on time and on budget. “Making the process as painless as possible is also important. If a customer doesn’t like shopping around, we’ll help them select quality, field-tested items to enhance their project.”
Cary C Hover Construction also builds room additions, remodels kitchens and bathrooms, installs custom cabinetry, provides permit-ready plans and more. Mr. Hover says his company’s versatility allows clients to achieve the best results for the least amount of money. “I love looking at a floor plan and trying to fit as many ideas as possible while remaining within budget. It can be challenging, but the happiness of our customers is worth it.”
Company Philosophy
“We take a detail-oriented approach to every project and make sure it receives the attention, care and quality craftsmanship it deserves. Our main objective is to achieve complete customer satisfaction on every project, regardless of its size.”
Serving Santa Clara and Santa Cruz Counties including San Jose, Los Gatos, Saratoga, Portola Valley, Cupertino, Palo Alto, Morgan Hill and Mt. View.
Home Design & Remodel
Kitchen & Bath
Additions
Fire & Water Damage Restoration
Enhanced Lighting System
Custom Cabinetry
Finishing
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For Cary C Hover Construction Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: Make sure each client is completely satisfied with every aspect of its...
Frequently Asked Questions
Q: How long will my job take to complete?
A: "People are always curious as to when their projects will be completed. It depends on the type of work, but we can give you an accurate estimate once we know more about your specific project. Returning your home with all its new character as...
Q: Will you clean up the construction debris after the job is done?
A: "Yes. We clean up at the end of every day and remove all construction debris as it accumulates. All garbage is placed in either a dumpster or trailer and is never left in a pile in the driveway. Leaving your home clean and safe at the end of...
Q: Can I live in my home while you’re working?
A: "That depends on the size and nature of the job, but in most cases, the answer is yes. Even if we’re remodeling your only bathroom, we always leave access to a toilet when we leave. A money saving idea is to set up a small kitchen outside so...
Industry Info
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Take simple steps to protect and preserve your belongings after a fire.
A good damage restoration contractor can save you a lot of time, money and hassle by salvaging, cleaning and restoring items that other contractors may not know how to save, but even the best companies will leave some steps of the cleanup process to...
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Findings based on statistically reliable research from 17 surveys
Customer Satisfaction
Company Credentials
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 17
Diamond Certified Qualification
Based on 17 customer surveys, we declare
Cary C Hover Construction Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1787
Continuously qualified since November 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Illong H. Verified Customer Name
"The quality of his work"
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Cary C Hover Construction Inc.
Cary C Hover Construction Inc.: based on 17 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Illong H. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He was very responsible and he did his work on time. He does quality work."
"The quality of his work"Betty A. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He made sure that the job was done perfectly. "
"The extreme quality, I was totally satisfied."Brian O. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's awesome. He's done work for me on my house and has done work for my parents as well. We've had good experiences with them. "
"He helped me get everything I needed from my insurance company. He's the only contractor I'll ever use."Cathy R. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they are very friendly, very thorough, and they do a great job."
"The quality of the work"Jeff V. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's very helpful. He really helped me out in designing my bathroom. "
"He is quite thorough. I was pleased to death with them. There wasn't a time that I was not happy during the whole process."John K. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He was very friendly, very thorough, and he let us know what he was thinking, such as problems that could arise, and how he would solve them."
"He showed up when he was supposed to show up. He got the job done before he was supposed to get it done. His quote was good, and he was right on it. He got the job done right at the first time."Julie G. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He's honest, fair, and he does a great job. He is thorough."
"He's honest and he gave us a good quote. He stuck with the quote. There were no surprises. He was awesome."Karina L. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is the type of person who makes sure that the property is as clean when he walks out as it was when he walked in. I don't feel awkward about having him and his workers in my house."
"I would have to say the personalization of the service, he has a really great architectural vision and he can visualize about what the outcome will be. He looks at things from an architectural perspective. The options he was able to give me are things that I was not able to see myself. He was dependable and his prices were good."Lisa A. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He does quality work. Also, I can't envision things, so one of his areas of expertise is that he will lay things out and give you different ideas. He does excellent work."
"The quality of his work, he also did it in a very timely fashion. I have had different contractors before, he just stands out. He also took the time with me to go to the tile company and look at bathroom fixtures. He went with me to look at everything."Margaret B. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He communicates well, he got the job done, and we worked together on what I needed done. I would give him a good recommendation."
"I liked the good quality of work that he did."Stacey M. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He does good work, he is meticulous, and he gets it done right the first time. He has a lot of pride in what he does. We took two bedrooms and turned them into one. I drew something up of what I wanted. After we worked, he sat there and envisioned what I wanted and he changed some of the stuff that I wanted. It amazed me that he could see the job done before it was done. We ended up moving a door and moving a wall six inches, and it lined up with everything else. He does good work."
"He was easy to get along with. I pretty much told him what I wanted and he did it. He took a lot of pride in what he did. If I had the money and the time, I would have him remodel my kitchen. He was pretty much on time. He was always here when he said he would."Steve S. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I love him. He did a major remodel in my previous home. He is very fastidious and extremely on top of his subcontractors doing their work. He corrects everything. There is nothing left to chance."
"He leaves the work site spotless. He is on top of everything. He is not the least expensive person in town, but he can't be for the service he provides. I know what the project will cost before we get into it and he is worth every penny he charges. Long after the job is done, if there is an issue, he comes back and resolves it."Steven G. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is very knowledgeable in what he does, very competent in his abilities, and an honest and hardworking guy. There is nothing bad you can say about him."
"He is a good guy and gets his stuff done promptly. It is an all around good company run by a good man."Duane K. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is uncompromising in his quality. He really sticks to his guns."
"He has a fantastic imagination. If something needs to be addressed in terms of visual outcome, his outcome will be better than what you started with."Karen R. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"On time, on budget, good quality, and Cary himself is very personable."
"He is reliable. He follows through if there is anything needed and he responds to any concern. I would use him again. I am pretty satisfied with the two jobs he did."Wayne N. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He was very flexible. The work was done with excellent quality, and the site was clean during and after construction. I was very happy with them."
"His flexibility, I made changes as we went along, and everything worked out really well."Peter P. Verified Cary C Hover Construction Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is hassle-free and straightforward. It would be nice if there were room to negotiate, but I understand his line of work."
"He kept it simple and took care of everything from A to Z. He did it all in a timely manner."
