Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that Cartex One Stop Auto HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2318
(408) 645-0048
438 South Bascom Avenue
San Jose, CA 95128
Owners Scott Conway (L) and Joe Galas

Cartex One Stop Auto repairs and maintains all types of domestic and foreign vehicles (including diesels) at its San Jose facility. The company has the training and equipment to handle every aspect of auto repair, from electrical and air conditioning service to comprehensive engine and transmission work, and it’s also qualified to perform smog checks, computer diagnostics, brake and lamp inspections, and more.

Owner Scott Conway says the extensive capabilities of Cartex One Stop Auto’s technicians enable them to solve complicated issues that other auto repair shops aren’t equipped to handle. “With the exception of body work, we can do it all, from simple oil changes to complicated electrical repairs. Since we’re known for our problem-solving capabilities, other shops often refer their customers to us when they have issues they can’t figure out.”

Cartex One Stop Auto’s technicians use original equipment manufacturer (OEM) parts where available to bring customers’ vehicles back to their maximum operating condition. The company backs most of its services with a two-year/24,000-mile nationwide warranty. 

Company Philosophy

“Our customers are very important to us, so we focus on providing them with dealership-quality services that extend the lifespan of their vehicles. We pride ourselves on our integrity, so we make sure each customer is completely satisfied with every aspect of their visit. If there’s ever a problem with our work, we’ll do whatever it takes to make it right.”

Serving Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos

General Auto Repair & Maintenance
Engine Repair & Rebuilding
Transmission Repair
Electrical Repairs & Diagnostics
A/C & Heating Systems
Computer Diagnostics
Smog Inspections
Suspension & Alignments
Factory-Scheduled Maintenance
Tire Sales
California Brake & Lamp Station

Dunlop
Goodyear
Kelly

Comparative Summary

Auto repair shops are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Cartex One Stop Auto sets itself apart by utilizing the industry’s most cutting-edge equipment and technology to better serve its customers. “We...

Frequently Asked Questions

Q: Can I wait while you work on my car?
A: "Absolutely. We have a new waiting room with Wi-Fi, hot drinks and other comforts. If it’s a larger job, we have a shuttle that can take you home or to work, and we also have loaner cars available if your car will be in the shop for sev...
Q: What’s your warranty coverage for repairs and services?
A: "On most services, our warranty is two years or 24,000 miles, and it’s nationwide. That means if you get your car fixed here and something goes wrong in a different area, your warranty will be valid at another shop. We also provide a li...
Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes. We’ve found that when it comes to performing repairs that require computer sensors, it’s best to go with OEM parts. "

Map

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Industry Info

Using the right replacement fluids in your vehicle can increase its performance and lifespan.
If you’ve ever taken the time to read your vehicle’s owner’s manual, you may have been surprised to learn that the manufacturer recommends using only factory-specific fluids (with the exception of motor oil). That means any time...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Cartex One Stop Auto
has passed all rating steps and has earned
The Diamond Certified Award
No. 2318
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alesha J. Verified Customer Name
"They were very friendly and they did provide good feedback about my car."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Cartex One Stop Auto
438 South Bascom Avenue
San Jose, CA 95128
(408) 645-0048
DCID4082926442

Mon – Fri: 7:30am – 5pm
Sat: 9am – 5pm

Serving Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos

Joe Galas, Owner; Scott Conway, Owner
37
12
Certified Smog Station
178511
Liability Insurance, Workers' Compensation
Automotive Service Councils of California (ASCCA)
1994
General Auto Repair & Maintenance, Engine Repair & Rebuilding, Transmission Repair, Electrical Repairs & Diagnostics, A/C & Heating Systems, Computer Diagnostics, Smog Inspections, Suspension & Alignments, Factory-Scheduled Maintenance, Tire Sales, California Brake & Lamp Station
Dunlop, Goodyear, Kelly
Fleet, Individual
2-Year/24,000-Mile Nationwide Warranty on Repairs
Available via Synchrony Bank’s CarCareONE Program (6 Months No Interest on Repairs Exceeding $199)
Santa Clara Auto Repair

Photo & Video Gallery

Survey Responses For

Cartex One Stop Auto

Cartex One Stop Auto: Average 8.7 out of 10 based on 100 unique customer surveys of customer satisfaction.
Alesha J. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good and nice people to work with."

"They were very friendly and they did provide good feedback about my car."

Sandy H. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are absolutely wonderful, they get you in as quickly as possible. When they say they will order a part, they order it. The people are wonderful, and they do the best work."

"The employees are the best. They are friendly and knowledgeable."

Andrea W. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very informative. Everything was very quick. They explained everything."

"Katie was really great."

Andrew S. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I thought they were good."

"I like their quick, friendly service, and their expertise."

Andrew W. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are timely, and they have a good waiting area."

"You can do drop-in service."

Barrett T. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get the job done."

"They were able to solve the problem, and get my car back on the road quickly."

Bill W. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service, and they are square on things. This is the first place I would go. They are dependable, honest people. If something isn't right, they will make it right."

"The people, people make a business."

Brenda D. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good service"

"I can get my regular dealership maintenance done there."

Carlos G. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good place to go. You're going to get the service you need."

"It was quick, easy, and it was direct. They didn't beat around the bush. "

Clair L. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I noticed something about them that really stood out and that something was their customer service. They have very good listening skills."

"I liked that they care."

Claudia L. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very trustworthy."

"Customer service, the people were helpful and nice."

Cory S. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good attention to detail and there's a quick turnaround."

"I could get a same-day appointment."

Dan J. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They gave us an honest quote. It was reasonable pricing for what we had done."

"Professional, courteous, and quick service"

Daria G. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good service. I like those guys, they are very friendly."

"They changed the oil, and I liked the service."

Debra L. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told people that they are honest and competent. I have been completely satisfied."

"I guess I kept going back because they are fair and honest. Other places overcharge and take advantage of people, but Cartex doesn't. They do a good thorough job of examining the car, and identifying the things that really need to be fixed. They provide a fair assessment and a fair price. I feel comfortable about going back."

Earl R. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're a little more pricey than what I am used to, but they are well equipped."

"They were fairly quick and they handled the problem creatively."

Frostianne S. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy to deal with and they do a good job."

"They were very friendly. I felt like they were telling me what I needed to know."

Caroll B. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have referred several people to them. They have done an excellent job repairing all of our cars."

"Friendly service and accurate repairs"

Gordon P. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have confidence in their service and they seem to be very professional."

"They seem to have the capacity to fix the issues I've had with my car."

Helen P. Verified Cartex One Stop Auto Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied with what they did. I was a satisfied customer."

"They did what they said they would do in a timely manner."