Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
June 2005
We declare that Campbell European Motors HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #708
(408) 370-2299
2565 South Winchester Blvd.
Campbell, CA 95008
A look at Campbell European Motors’ repair area

Campbell European Motors repairs and maintains vehicles for Santa Clara County drivers, with services that include engine performance, drive train, factory-specified maintenance, brakes and suspension, “check engine” light diagnostics, pre-purchase inspection, extended warranty repairs, and more. The company specializes in Audi, BMW, Mercedes-Benz, Mini, Volvo, VW, Lexus and Subaru models.

Owners Richard and Stephanie Park bought Campbell European Motors in 2007 (it was originally established in 1982). The Parks say they wanted to create a smooth transition by retaining the shop’s ASE Certified Technicians and focusing on excellent customer satisfaction, and with 14 straight “Best European Repair Shop in Campbell” awards from the Consumer Business Review, they feel they’re achieving their goal.

Campbell European Motors takes pride in using quality parts and state-of-the-art computer diagnostic equipment. The AAA-approved facility offers a 24-month/24,000-mile warranty on parts and labor, a free local shuttle service, and Enterprise rental cars for customers who need to commute while their cars are being serviced.

Company Philosophy

“We continually strive to provide excellent service and repairs. Our customers are extremely important to us, so we work diligently to meet their expectations, build their trust and form long-term relationships. Our goal is to provide 100 percent customer satisfaction, and our motto is, ‘Earning trust one service at a time.’” 

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Complete Auto Repair
Scheduled Maintenance Services
Diagnostics of All Warning Lights
BMW, Mercedes-Benz, Audi, VW, Volvo, Lexus and Subaru

Audi
Audi
BMW
BMW
Lexus
Lexus
Mercedes-Benz
Subaru
Subaru
Volkswagen
Volkswagen
Volvo
Volvo

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Campbell European Motors, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every customer with personalized attention and quality service at a competitive price...

Frequently Asked Questions

Q: How can I check the condition of my tires?
A: "You can visually check your tires by looking at the small ‘wear bars’ between the treads. When a tire’s treads become even with its wear bar, it should be replaced. Also, make sure you don’t over- or under-inflate you...
Q: How often should I have my car serviced?
A: "It depends on the make and model of your car. We always recommend following the manufacturer’s guidelines when it comes to service intervals. Even if you’re a low-mileage driver, you should have your car inspected and serviced at...
Q: What does this warning light mean?
A: "There are numerous warning lights that signify a variety of car problems, so you should always check your manual when you notice one. For example, a brake pad warning light will indicate either the front or rear brake pad linings (or both) a...

Map

Javascript is required to view this map.

Industry Info

Keep your car on a regular tune-up schedule to avoid long-term maintenance costs.
Most people know they have to regularly change the oil in their cars, but many vehicle owners don’t realize that regular tune-ups are equally important. For example, getting your transmission flushed every 18 months costs about $150, but...
Findings based on statistically reliable research from 375 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 375

Diamond Certified Qualification

Based on 375 customer surveys, we declare
Campbell European Motors
has passed all rating steps and has earned
The Diamond Certified Award
No. 708
Continuously qualified since June 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kevin L. Verified Customer Name
"I think, it's their consistency. I know every time I go there, I'm going to get an honest evaluation, fair, pricing, on-time work, and excellent work, never having to go back in repeatedly for an issue."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Campbell European Motors
2565 South Winchester Blvd.
Campbell, CA 95008
(408) 370-2299

Mon – Fri: 7:30am – 5:30pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Richard and Stephanie Park, Owners
15
AAA Approved Auto Repair Shop, ASE Automotive Technicians, RepairPal Certified
250577
Liability Insurance, Workers' Compensation
Automotive Service Association (ASA)
1982
Complete Auto Repair, Scheduled Maintenance Services, Diagnostics of All Warning Lights, BMW, Mercedes-Benz, Audi, VW, Volvo, Lexus and Subaru
Audi, BMW, Lexus, Mercedes-Benz, Subaru, Volkswagen, Volvo
Vehicle Owners
2-Years/24K Miles on Parts & Labor

Photo & Video Gallery

Survey Responses For

Campbell European Motors

Campbell European Motors: Average 9 out of 10 based on 375 unique customer surveys of customer satisfaction.
Kevin L. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide honesty, integrity, quality work, and excellent service. In a time where it may be difficult to find good honest service, this is one place you can go to and have reliable service every single time. "

"I think, it's their consistency. I know every time I go there, I'm going to get an honest evaluation, fair, pricing, on-time work, and excellent work, never having to go back in repeatedly for an issue."

Kim M. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have referred friends there. They are very thorough and fair and they always make me understand what's happening with the car. I've never been dissatisfied with them."

"Just their honesty and their up-frontness about issues with the car"

Omar H. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell them it's a good place to go."

"They do a good job, I went to different places, they fixed my car well."

Harold S. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're great, reliable service, go the extra mile and stand behind their work and high level of expertise. I highly recommend them."

"The personal service"

Allen S. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy."

"I like their timely service."

Rob Z. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They found the problem right away and fixed it right away."

"It's close to my house. He was a nice guy. He did a good job."

Brian B. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very consistent with their estimations, and they're very forthright."

"They're very knowledgeable with their service."

Alden D. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable, less expensive than a dealership, and they are nice people."

"They do a good job."

Marty M. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, well-informed people. The work is done on time as promised."

"They are a smaller operation. They have plenty of information. They got back to you, good communication and good feedback. I believe they were honest about what needed to be done and what you shouldn't do. They give good advice. I never felt that they were taking advantage of you. I would recommend them to people who don't know anything about cars. I think the guy was totally honest. They were highly recommended by other BMW owners. I always felt I was in great hands with them."

Gary R. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them highly. "

"They're straightforward and have very competitive prices. They're probably the best shop I have ever been to."

Lisa Y. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and helpful."

"It's really close to home and convenient."

Lawrence W. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're sincere and honest. "

"I like their courtesy. They have done a good job of taking care of our Mercedes. They've kept it in very good shape. Their expertise is good. "

Richard S. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I definitely. would recommend them. They are better than going to the dealership for sure."

"They were friendly and convenient."

Jim N. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"Honest and always accurate on their repair costs"

Ron C. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good alternative to the dealership shops."

"They were on time and on budget with the estimate. I was happy with everything."

Keith G. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're competent and they really put customer service above and beyond. They came and picked me up at my house to get my car."

"Fair price, quick turnaround, good service"

Bob B. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honesty, integrity, and quality work"

"I liked the fact that they are honest, have integrity, and put out good quality work."

Lori A. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt, friendly, professional, and a reasonably priced service."

"The family feel of their shop"

Jennifer G. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, very good at communication, and their prices are reasonable."

"I liked the fact that the owner responded to my inquiries right away and he is always available to answer questions."

Tiffany H. Verified Campbell European Motors Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff is knowledgeable and wants to get the job done right the first time, with minimal impact to the overall cost for a fair price."

"Personalized service"