Cal Coast Plumbing Co.

Cal Coast Plumbing Co.: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

D.P.C. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge, courtesy, and promptness, I think they've got it down. That's why I use them."

F.C. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have known them forever. They provide a great service, and they are very thoughtful about their process."

G.C.I. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Usually when I call them, they come out right away, either the same day or the next morning. They have even rearranged their schedule when I've had an emergency."

H.H.P. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Probably their quick response."

J.C. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and personnel, they have helped me out a lot. They are very knowledgeable and punctual. I have used them for my home as well as my business. They couldn't be a better company to work with. They are very good."

L.L.I. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are efficient and prompt. They come when I call them and it gets done right."

G.G. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their overall performance, the entire job went well from quote to finish."

S.S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I know they take care of things. They are the only company we use. They take care of the back-flow, getting it passed, and doing the report. They do it automatically. I don't have to think about it."

U.P.S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have a very good working relationship with them. They do very good work. Their price is very reasonable, and they are able to fix a simple problem in half a day."

V.P.A. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional while working inside the occupants' apartment. This is really important, because they are usually handling a lead slab, which is fairly intrusive. They show up when they are supposed to and clean up after themselves."

Z.N.S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I only have to talk to them once."

Amy G. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were willing to give us additional information, and they were very accessible. We called them in an emergency. They came out right away, and they worked quickly. They were also very efficient."

Anthony S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them many times, and we've recommended them to a lot of people. They have always been easy to get a hold of. They come out quickly when we call, and they do really good work."

Bill P. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they are prompt and very thorough when it comes to diagnosing and fixing a problem. I think they are tops. I would recommend them. They are the only plumber I've used in the last fifteen years."

Bob W. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they had very flexible scheduling. They were highly recommended by a source that I trust."

Bruce J. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They showed up when they were supposed to, and they got the work done quickly. They were thorough, and they got it right the first time."

Bruce S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have always treated me well. They do a good job. I've been using them for a long time."

Carl K. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them a couple of times now. They responded quickly. They came and took care of the issue. I recommended them to a friend who was having a water problem near his main. They did a good job. He was very happy with them."

Carrie M. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, quick, and friendly."

Christopher S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a really good job. They are responsive when we have problems, and they come out right away. They are very nice."

Darnell B. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Competency and attention to detail."

Dominick D. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My parents are older, and their water heater went out on a Friday. I called at the last minute. My dad couldn't turn the knob to the water off. He went over right away, and told me if he couldn't fix the water heater, he would help turn off the water. Then, he made a special trip to get a special water heater for my parents' home. He went out of his way to take care of them. He was very honest, which I appreciated."

Don K. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, they didn't make a mess, and they did the job they came to do. Their prices were fair."

Eddie B. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who came out to do the estimate also did the work."

Erick T. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quick and fast."

Gene G. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are prompt and professional. I always use them."

Harvey K. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Responsive, reliable, and dependable, they do a very good job."

Heather W. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do."

Jack B. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their promptness and professionalism."

Jack C. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very quick response time, when I called, I think they were out here in an hour. The technician was very knowledgeable. It was all done within a couple of hours."

James P. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They put in a new hot water heating system, and it works great. Everything they did lived up to our expectations."

Jeff F. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were hired by our contractor. They got the job done. Everything was on time, on budget, and there were no problems."

Joe C. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fantastic. Number one, they were on time. They communicated what needed to be done in simple terms, and they were very polite. They wore booties in the house. I thought in terms of the price, it was a very good value."

John G. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did some work out back and in our bathroom. It was a while ago. I do recall that we didn't have any major problems. They were on time, and the quality of their work was good."

Ken H. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their response time and their professionalism. I thought that the individual who came out was nice. He had a great personality."

Ken B. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their promptness. Brian was terrific. They were clean, orderly, and they did a great job. You don't have to call them back out. They fix it the first time every time, just perfect. They're the only company I will use."

Krishna K. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I called when the person I usually use was busy. They called me back promptly and came out quickly. They worked fast to solve the problem. I was very happy with them."

Lisa J. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professional expertise."

Margaret B. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all of the time. They are the only ones I use. When I call, they arrange for someone to come out immediately. I don't have to wait a day. I don't even have to wait three hours. They analyze the problem, and most of the time, they fix it without having to come out again. They do a great job. They are very special people to me."

Marty P. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a service where you pay a monthly fee to take care of all of your plumbing. It works out great for us. We're really happy with everything."

Mike K. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very fast and efficient."

Nina S. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"On time, helpful, and they did a little more than they needed to do this last time. They were absolutely the best. The fact that they did such a good job was of course the most important thing. They were such nice people."

Sandra W. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were here right on time. I had used another company six weeks prior when the problem they supposedly fixed happened again. Cal Coast came out and fixed what the other company did not fix. Also, they didn't even charge me for all of the hours they were here. I was worried about the hours spent on the job once I saw it was entering the third hour, so I expressed my concern. The final bill was for only two hours. I was in awe of them. They did more than what I expected. It wasn't just a temporary fix. I haven't had any problems since they were here."

Steve L. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like they really listened to what I needed. They helped me figure out the problems. I didn't feel at any point they were trying to talk me into a product. I felt they were being honest and focused on my interest."

Thomas O. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came at a good time. He was courteous, and his price was reasonable. They came very soon after I called. The fellow did about three different jobs. He completed them with confidence."

Wayne Y. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have known Aaron Eddy for years. I trust his work. I know he will do it correctly. Every time I have used him, he has done what he says he is going to do."

Wynne D. Verified Cal Coast Plumbing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out immediately and did the job. It was very easy. They did their job."

A.B.P.M. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very professional and knowledgeable. They really know what they are doing. When they come out to take care of a problem, they take care of everything. I never get a call from them telling me to hire someone else."

L.P.I. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Friendly customer service."

R.L.C. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are prompt and know what to do to handle the job with limited involvement by me."

S.C.E.C. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They come when I call them."

A.S. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Initially, it was not fixed properly. As soon as I called them, they came and fixed it properly."

Becky R. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were punctual. They came out when they said they would, and they did what they said they would do. They did it for the price they said they would."

Beverly A. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My job was done a while ago, almost three years ago. From what I recall, they came out and fixed a problem on short notice. They were on time, and they fixed the problem. The problem stayed fixed, so they must have done a pretty good job."

Cathleen C. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've used them twice, and both times I was happy. They were on time, they went right to work, and they fixed the problem."

Cynthia L. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, and they seemed really knowledgeable. They came out when they said they would, and they did a good job. They were done pretty quickly, and they fixed the problem."

Donna K. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their willingness to take a look at the bigger picture."

Edward L. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when I needed them. I thought they did just fine."

Gene B. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good quality work, fair prices, and nice people."

Glenn W. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The man who came out was so considerate and conscientious. That's hard to find nowadays."

Hal S. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their work is dependable. They come when they are supposed to, and they do what they are supposed to do."

Howard P. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their promptness in coming out and getting the job done."

Jeff B. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time, and they did what they said they would do They worked quickly and seemed to know what they were doing. They did a nice job cleaning up when they were finished."

Joe C. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were courteous, clean, and they took care of the job."

Kent C. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We've used them on two occasions. They are consistent. They show up on time. Their response time is good, as far as returning calls and setting up appointments. They get the job done."

Lawrence B. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were able to come out when I needed them to. They were friendly, they explained what the problem was, and they fixed it correctly the first time."

Lloyd M. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very responsive whenever we call with a problem. They are very efficient."

Marie D. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their service technician was very personable. He did a great job of explaining everything."

Mary M. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The work they've done for us has been great. They are prompt, punctual, and the quality of the work is good."

Mary Q. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We've used them two or three times. They are honest and straightforward. They fix the problem the first time."

Michael K. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work and their attitude, I was pretty happy with their service. I have recommended them to a few friends. They seemed honest, and they were a well run business. They were organized."

Noel A. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came according to the agreement. When we had a problem, they came and dealt with it. They took care of the problem."

Patty R. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"How quickly they responded."

Ruth Q. Verified Cal Coast Plumbing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time, and they acted like they knew what they were doing."

M.B.E. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They showed up the next day. They did their job."

Ann M. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive, and they did everything they said they were going to do. I thought they did a really good job."

Barbara G. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The guy who came out was really friendly and knowledgeable. He was fast. He did a really good job."

Dave S. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The guy who came out was knowledgeable. He got right to work. He fixed the problem."

Debra T. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He is very caring. He takes the time to do the job right."

Eric H. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are prompt."

Eric R. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He went the extra mile and came out late on a Friday."

Gerard V. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work is excellent."

Glen K. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are prompt, and their work is exceptional."

Jerry D. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We had them come out to do a small repair. We were going to have them do a major job, but it didn't pan out. It was complicated. There were scheduling issues, money etc., the usual stuff. They were professional, and they did a good job on the small repair."

John O. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came out when they said they would and got the job done. They fixed the problem."

Katie A. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed honest, and they fixed the problem. They found an easier way to solve the problem than the previous plumber I had used."

Kent L. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are very quick to send a technician out when you have a problem."

Leonard B. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was around two and a half years ago. They did some fixtures in one of our new bathrooms. They did a good job. They were clean and professional. I don't recall that we had any issues. We had a lot of work going on around that time, so it's hard to remember the specifics."

Lisa A. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We were in a hurry to get the job done. They were able to get it done in the time frame that we needed."

M.U. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I used them when I lived in Pleasanton. They did a couple of jobs for me. They were on time, and they did a good job every time. I never had any problems."

Robert O. Verified Cal Coast Plumbing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they would, and they did what they said they would do."

Wicklow S. Verified Cal Coast Plumbing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were prompt. When I called, they came over within the hour. It was a good service."

Greg K. Verified Cal Coast Plumbing Co. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They were very personable people. They did a good job on the inspection. They told me everything that was wrong."

Joseph H. Verified Cal Coast Plumbing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I'm not sure. They were hired by my landlord. It took them coming back to fix it. There was a lot of water on the floor in the bathroom that had to be dried out. After the second time, it was okay."

Chris C. Verified Cal Coast Plumbing Co. Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and professional. They did what I asked them to do."

Robbie K. Verified Cal Coast Plumbing Co. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"I have used them in the past. I was satisfied with them."

Ann H. Verified Cal Coast Plumbing Co. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"He's very honest. I had used him in the past and was very happy. That's the reason I chose to use him for this job."

Bob P. Verified Cal Coast Plumbing Co. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"I thought that they were pretty good, in terms of the actual plumbing work. I had used them in the past without any problems."

Jennifer F. Verified Cal Coast Plumbing Co. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They came out right away when my toilet broke. They were very friendly."

Arlene U. Verified Cal Coast Plumbing Co. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I didn't like one thing about them."

Cal Coast Plumbing Co.

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