Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
December 2014
We declare that Berkeley Hearing Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2221
(510) 398-0699
2118 Shattuck Avenue
Berkeley, CA 94704
Jonathan Lipschutz, M.S., F-AAA

Berkeley Hearing Center provides a wide range of hearing health care services for all types of patients. In addition to performing comprehensive hearing evaluations and fitting patients with the most advanced products available to meet their specific needs, the practice offers numerous services that are designed to help people acclimate to their new hearing aids and assistive devices, including communication counseling and audiological rehabilitation. Parking validation is available for patients who use the Center Street Garage or the Allston Way Garage.

Owner Jonathan Lipschutz, M.S., F-AAA says Berkeley Hearing Center’s patient-centered approach to hearing health care has been the most important aspect of its success. “Our commitment to putting our patients’ needs first, coupled with our excellent communication skills, allows us to determine each patient’s specific issues and customize our care in order to solve them. By combining that with our exceptional clinical training and industry expertise, we’re able to provide the best results for every patient.”

Berkeley Hearing Center has the in-house capabilities to repair most makes and models of hearing devices, and it can coordinate with manufacturers’ laboratories if more extensive services are required. “We have decades of experience working with hearing aids, so we know what it takes to make sure they’re performing optimally for our patients,” says Mr. Lipschutz.

Company Philosophy

“We treat our patients as we would want to be treated: respectfully, honestly and with their best interests at heart. Our goal is to make sure their communication abilities are the best they can be, and we’re able to accomplish that by providing each patient with expert, individualized care and the most advanced technology on the market.”

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Hearing Aid Dispensing & Repair
Diagnostic Hearing Evaluations
Audiologic Rehabilitation
Hearing Conservation - Custom Hearing Protections
Communication Counseling

Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any hearing health care practice, but it’s even more important for those that have earned the prestigious Diamond Certified award. For Berkeley Hearing Center, the key to achieving and maintaining high levels of patient satisfaction is simple: follow the Golden Rule. “Our focus is always on addressing the unique hearing and...

Frequently Asked Questions

Q: How much do new hearing aids cost?
A: "There’s a tremendous amount of variability in the price of hearing aids relative to style and level of technology, so it’s difficult to make a generalization. Once we look at the results of your hearing test and consult with you,...
Q: How soon can you see me?
A: "When you call to set up an appointment, we’ll find a time that works for your schedule and ours, typically within one or two weeks. However, if you have serious or acute hearing health care issues (sudden hearing loss) and need to get...
Q: Do I need to make an appointment or can you answer my questions over the phone?
A: "We are happy to answer whatever questions we can over the phone, but we may encourage you to make an appointment so we can address your needs in the appropriate timeframe. For existing patients, depending on the issue/problem, we can often h...

Map

Javascript is required to view this map.

Industry Info

New hearing aid advancements mean better hearing in all situations, even noisy environments and entertainment venues.
In the past, hearing aids amplified sounds to try and help users participate in normal daily activities. However, the myriad environments people found themselves in left users (and their loved ones) frustrated because the devices weren’t up to...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Berkeley Hearing Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 2221
Continuously qualified since December 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Patricia C. Verified Customer Name
"They are very friendly and cheerful people. They make you feel welcome. I wouldn't want to go anywhere else but to them. They know their job and do their best to please us."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Berkeley Hearing Center
2118 Shattuck Avenue
Berkeley, CA 94704
(510) 398-0699
DCID5108410681

Mon – Fri: 9:30am – 4:30pm
(By Appointment)

Serving Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Jonathan Lipschutz, M.S., F-AAA
19
2
1771
Liability Insurance, Workers' Compensation
American Academy of Audiology, California Academy of Audiology
1985
Hearing Aid Dispensing & Repair, Diagnostic Hearing Evaluations, Audiologic Rehabilitation, Hearing Conservation - Custom Hearing Protections, Communication Counseling
Manufacturers’ Warranties on Hearing Aid Products, 90-Day Remake Warranty on Custom Ear Molds

Photo & Video Gallery

Survey Responses For

Berkeley Hearing Center

Berkeley Hearing Center: Average 9.2 out of 10 based on 125 unique customer surveys of customer satisfaction.
Patricia C. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent people and know their job."

"They are very friendly and cheerful people. They make you feel welcome. I wouldn't want to go anywhere else but to them. They know their job and do their best to please us."

Jerome F. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very satisfied. I like Berkeley Hearing Center. It's a small operation which is very good because you get personal care. It is a very warm setting."

"The professionalism plus the warmth, it is professional but you don't feel like you're a number. You are treated like a human being."

Geri M. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If a person has a hearing problem, I would suggest they go there."

"The service I receive from Janelle"

Henry S. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say the service they gave to me was very satisfactory and I recommend them."

"They had a number of people I got to know and they were all very interested in helping me. They examined every aspect of the problems that I faced. They did as much as medical science could do. They seem to be absolutely willing to do everything they can and spend a lot of time with you. I was pleased and happy to work with them."

Patricia G. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it is good, adequate, and they have a lot of products. The people are friendly and capable."

"It was satisfactory. I had a very good experience there, they are very professional, and nice people."

Kathleen M. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think the audiologists are very competent and friendly. I would recommend their services."

"Their willingness to see me many times in order to adjust my hearing aids and try to solve any problems that occurred"

Philip G. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive and very nice."

"They are very personal and caring. They are great, and we have had a wonderful experience."

Katarzyna W. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful and knowledgeable."

"That you are talking to someone who is definitely an expert who is very helpful and able solve your problems for you"

Robert D. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent and very professional."

"They listen, respond, and give good counsel."

Lucy S. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They would be a good place to go if you need any help with custom ear plugs. I have told a number of people about those. They are great."

"The people were very nice and very professional."

Raymond S. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to take direct part in the business of taking care of their patient's hearing aids. They seem to be very concerned about it."

"They are very friendly. Every time I go there, they give good advice and answer my questions."

Peter P. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide very good service."

"They provide very good service."

Daniel P. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend Berkeley Hearing Center. My wife and I both use them and are very pleased with them."

"I like the time, care, and concern expressed by the two audiologists."

Spencer N. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it is quite dependable and trustworthy."

"I think it is quite dependable and trustworthy."

Judy M. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are a good place to get hearing aids. Janelle is very attentive and professional."

"They take time with me as an individual to answer my questions."

Barbara S. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"I was very pleased with Janelle Spears and the way she handled my hearing problems."

"They are very responsive to appointment needs and Janelle handled the hearing aids excellently. Janelle also removed wax from my ears and that is not something all hearing places did and I really appreciated that."

Franza G. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and I had excellent help from them. They have followed up with any problems I had with my hearing aids."

"They have very friendly, cooperative, and helpful staff."

Adrianne A. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is conveniently located."

"It is conveniently located."

Alice A. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that the helpfulness and courtesy of the staff was outstanding. I felt they cared about me."

"The people who work there, I enjoyed everything. They met my all needs. "

Alma R. Verified Berkeley Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When my friends need help hearing, I recommend them to go there. "

"I like that they listen intensely to what I say and they really try to help me and show me if I am using the equipment incorrectly. They are really great. Sometimes I get discouraged because I want to hear more, but I have to remember that may not be a possibility."