Independently Rated Highest in Quality
Originally Earned:
August 2011
We declare that Bay Area Zerorez, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1769
(877) 538-8968

Bay Area Zerorez, Inc. cleans carpet, upholstery, air ducts, granite and tile for residential clients throughout the Bay Area. As a locallyowned franchise of national surface cleaner Zerorez, the company has access to a patented, Carpet and Rug Institute (CRI) Platinum-rated, water-based cleaning process that leaves carpet residue-free, stops harmful bacteria growth and removes pet odors without being harmful to children, pets or the environment.

Manager Dale Karren says maintaining carpet makes sense for homeowners during tough economic times. “A person’s home is their biggest investment, so we understand the importance of extending the life of our clients’carpet. The Zerorez process eliminates the use of sticky shampoos and harsh soaps, which means carpets stay clean longer, saving both time and money.”

Bay Area Zerorez takes a comprehensive approach to quality control and customer satisfaction. “We care about making our customers happy; if they ever have a complaint, we do everything we can to resolve it,” says Mr. Karren. “We stand behind the quality of our cleaning services and the results of our work.”

Company Philosophy

“Our goal is to turn every customer into a raving fan, and we accomplish that by providing the best possible cleaning services. It’s important to us that our customers return and recommend us to friends and family, so we make every effort to ensure their satisfaction.”

Serving the entire Bay Area including Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Santa Cruz and Solano counties.

Carpet & Upholstery Cleaning
Air Duct Cleaning
Pet Odor Removal
Granite Sealing
Tile Cleaning

Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Bay Area Zerorez, Inc. sets itself apart by utilizing a patented cleaning process that leaves carpets residue-free and stops harmful...

Frequently Asked Questions

Q: What makes the Zerorez process different from regular carpet cleaning?
A: "We use a process called ‘Empowered Water,’ which increases the alkaline levels in regular water so it becomes a natural cleaning solution. When we clean, we use a hot steam extraction process, which means the water is pulled out of the carpe...
Q: How long will it take for my carpet to dry?
A: "Dry time is anywhere from 7 to 24 hours, and it’s usually less than 24 hours based on humidity and air flow. If it’s raining outside or cold and you have your house closed up, it’s going to take longer to dry."
Q: Is the Empowered Water process safe for children and pets?
A: "Absolutely. You could even drink the water and it wouldn’t harm you at all."

Industry Info

Use Green cleaning methods to keep your carpets cleaner and reduce the amount of toxic material in your home.
Traditional carpet cleaning methods may appear to work fine at first glance, but they often leave behind a toxic soup of bleach, enzymes and ethylenes that can remain in your carpet after cleaning and in the water supply when dumped down the drain...
Findings based on statistically reliable research from 111 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
86%
n = 111

Diamond Certified Qualification

Based on 111 customer surveys, we declare
Bay Area Zerorez, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1769
Continuously qualified since August 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alicia E. Verified Customer Name
"I just like that they don't use chemicals. The quality was good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Bay Area Zerorez, Inc.
(877) 538-8968
DCID8773210739

Office:
Mon – Fri: 8am – 5pm
Service:
Mon – Sat: 8am – 5pm

Serving the entire Bay Area including Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Santa Cruz and Solano counties.

Teresa Holland and Brian Holland
8
24
IICRC Certified
Liability Insurance, Worker's Compensation
Carpet Rug Institute (CRI)
Dale Karren, Manager
CRI Platinum
2003
Carpet Cleaning, Tile Cleaning and Sealing, Granite Cleaning and Sealing, Air duct Cleaning and Sanitizing, Upholstery Cleaning, Pet Urine Removal, Mattress Cleaning, Car, Yacht and Boat Upholstery Cleaning
10,000
Residential and Commercial
Warranties Vary Depending on Services Rendered

Photo & Video Gallery

Survey Responses For

Bay Area Zerorez, Inc.

Bay Area Zerorez, Inc.: Average 8.8 out of 10 based on 111 unique customer surveys of these open ended questions.
Alicia E. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that it was a great alternative to chemical steam cleaning."

"I just like that they don't use chemicals. The quality was good."

Andy D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied with the quality of work. Their technicians were very nice."

"The carpets came out clean."

Anne G. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were excellent."

"I like that they don't use chemicals."

Beatrice W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, professional, and easy to schedule."

"From the moment I phoned until they left, everything was very well done."

Bill K. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We use them because we get the best carpet cleaning from them. They don't leave a smell in the house. I like that their product is all natural."

"They are always on time, fast, and clean. Whatever they get on your hardwood floors, they clean it up. They did a good job. "

Carol S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, and they do a good job of removing stains that other carpet cleaners are not able to do."

"The cleaning quality, they are really good at removing stains."

Cathy H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, and they do an excellent job. They actually do what they say they will do. They always do a good job."

"It dries a lot quicker than other companies who have cleaned the carpets."

Christine L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. I've recommended them to people. I'm happy with their services. I like that the carpet is not sticky after they finish, and it dries fast. "

"I like that the carpet is not sticky and that it dries fast."

Dale S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very good job. It doesn't leave any residue."

"They were punctual, and they worked very hard. They sent Troy and Ed. They were two good workers. I really liked them."

Dan C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really like the quality of the work. The zero residue is a real thing. I say it's a real thing because I've had my furniture cleaned before by another company and you get a residue that is either sticky or slimy. Their process does not do that because it stays clean longer."

"The quality of their work"

Dana S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They cleaned my rug. It was nice and clean. They did a very good job, unlike some of the other companies I've used before."

Darcy N. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need your carpet cleaned, call them."

"They are quick and efficient. The carpet doesn't feel like soap. It feels soft and clean. I've recommended them to my friends."

Dawn T. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're wonderful. They really live up to their advertisements. I love the look of my house when it is done."

"The overall professionalism of the company"

Debbie H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied. The carpet looked clean."

"I like that the carpet got cleaned. I'm happy with how the rugs turned out, and this is why I use them all the time."

Diane P. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like that the cleaning did not leave any residue. All the people who work for Zerorez are very nice, and they do very good quality work."

"I like how good the carpet got cleaned, especially the high traffic areas. I like the way the rug feels after it dried. They are good."

Doris H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a better job than anyone else. The carpet lasts longer because it doesn't get dirty in three weeks. I almost had to change my carpet after five years, until they came to clean it. I love Bay Area Zerorez."

"They got the rug really clean compared to other carpet cleaners. I kept it for five years."

Eileen W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, and they do a great job. They are competitive in their prices as well."

"They got all the stains out and did use not have to use chemicals. Other cleaning companies use a solution that leaves a residue and would get dirty easily."

Elayne Z. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had other cleaning companies come out before, but the quality of the work is not as superior as Bay Area Zerorez."

"The finish product"

Frances B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A year later, my carpet is still clean."

"They completed a mold inspection for me by taking some samples to the lab. After the results, they cleaned my carpets. I can't believe how nice and clean they still look."

Galya A. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of their work is very good, but they are a little pricey."

"The carpet stays clean for a very long time."

Hanna Z. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service was good. The spots never came back."

"I like them the best out of the other carpet cleaners we've used. Some companies clean very well, but the carpet still appears dirty after a while again."

Helen L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for the past four or five years, possibly longer, and I like the way they do things. I also like that they use water."

"The way they go about doing things, you can point them to certain areas and they're always willing to give a little extra effort on them."

Henry C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a carpet stain, they are the best ones to get it out. I had three different carpet cleaners come out, but Zerorez was the only company to get the stain out."

"It worked."

Janet L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, and they do a good job."

"They didn't use too many of the wrong chemicals. "

Jeanee B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, professional, and friendly."

"They do what they say they are going to do. They are able to take the stains out."

Jeannine H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"The guys were friendly, efficient, and my rugs got cleaned."

Jeff K. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They were on time, and I liked their quality."

Jennifer E. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly, and they did a fantastic job. I was very happy."

"I like that it is safe for my baby because they don't use chemicals. The two guys were very professional, helpful, and friendly. I felt good about having them in my house. "

Jessica S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and professional. The carpet dried very fast."

"I like that it's nontoxic."

Joan C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very pleased. I like that they use high water pressure to clean the carpets and that it doesn't leave any residue. All the stains came out, and everything looks great."

"They are nice to work with, and they do a great job. I am very satisfied."

Joe M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient, and they answered all the questions that we had. We had a really good experience with them."

"The two young men who came in and worked on the carpeting were very clean, respectful, and they did a good job. I also liked the final results."

John E. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Gene Burns on KGO was very accurate in his description of the quality of the work of Bay Area Zerorez."

"They got the stains out. They did a fine job."

Judy L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, efficient, and very professional."

"I liked that they didn't use any soap but just water."

Judy S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"None of the spots came back. They took out all of the stains and pet odors on the carpets. They did a very good job. They were very thorough."

"I like that none of the spots came back,. We are very happy with them."

Karen S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like how they cleaned."

"I like the fact that they don't leave any bad odors and that they are Green."

Kathy B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast, efficient, and friendly."

"They came early and did the job. I was satisfied. The product dried quickly, and it seemed to clean thoroughly. They were able to remove the spots that were there."

Katie W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was very effective."

"They were on time, very effective, and they got the job done."

Ken S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job for me."

"The quality of the work"

Linda C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very pleased how they moved the furniture around. "

"I liked that everything came out very nice and clean."

Lindsay S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like that they don't use any chemicals. The stains don't come back as quickly as when other companies try to get the stains out."

"They don't use chemicals, and they don't leave any stains on the carpet."

Liz B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The technicians were really clean and professional. The carpets did not feel crunchy because they didn't leave any soap residue."

"The fantastic results with my carpet"

Lucy C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job on the carpet, drapes, two chairs, and a couch. I was very satisfied."

"They left me alone, other than asking me what to do. They just did their job."

Gabriel S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I found the technician to be very professional and timely. I was very happy with the excellent results."

"I like the way the carpet was not wet after they finished cleaning. It didn't leave any residue."

Paul C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"They did a great job. That says it all."

Rosemarie V. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The carpet is kept nice and clean. There's no residue. "

"I liked the men who performed the job. They were professional, nice, and friendly."

Rosie M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"In the 40 years I've been in my house, this is the only carpet cleaner that has been successful in cleaning my carpet. It stayed clean."

"The quality of the cleaning, it cleans without harsh chemicals. The technicians are also very positive. "

Sandra C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. "

"They were efficient and quick."

Scott J. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very good job. The carpet is very clean. There seems to be no residue left."

"The results. my carpet was left very clean."

Sue D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. They get the carpets clean. They don't use chemicals or detergents."

"They're timely, and they get my carpets cleaned."

Sue P. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great advertising because you hear them on KGO all the time. They do a really good job. I'd use them again."

"They do a good job on the carpet."

Susan L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied. They did a very good job."

"There was no soap residue left on my carpet. When the carpet dried, it was very clean. I like that they don't use any soap, just hot water. "

Susan O. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great product. They provide great service."

"The quality of my clean carpet"

Suzanne H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do an excellent job."

"They didn't use any chemical products."

Terry B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They are competent. They are there when they should be. We are very satisfied."

"They did a good job."

Vivian L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My wife was very happy with them, and she would recommend them. "

"She liked them because there was no smell, and the carpets weren't damp when they left."

Wendy B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"The carpets were very clean."

Chole T. Verified Bay Area Zerorez, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, fast, and they did a good job."

"They moved our furniture, and they were very careful with them. They cleaned the carpet better than anyone else I've used in the past. I also like that it's a Green product."

Amy C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"Everything was just really clean. The carpets were well cleaned. The guy was really nice."

Anne H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job, and they were friendly."

"I like that they got the spots out. They stayed out for a while."

Barbara W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"If they make a mistake, they come back out and make sure you are satisfied. They did my carpets beautifully the second time."

"I liked the customer service from the guys who came out. There wasn't any arguing. They were happy to do the job. They didn't seem as though they were dreading it. They also have a good response time. When I called them about some spots I found after they just did a cleaning, they came right back out, no hesitation."

Bess F. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do a very good job."

"They are very courteous and reliable."

Carol N. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's environmentally safe."

"I'm very pleased with them."

Cathy G. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We were very satisfied with them."

"They were prompt, courteous, and they did a good job."

Donna S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a pretty good job. It was pretty fast, because they were in and out."

"They were on time, and the quality of the work was good."

Elaine J. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very good and on time."

"I like the way they shampooed the rugs. Everything was fine, and my carpet was left clean. "

Emma K. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job compared to other carpet cleaners that I have used before. They are a little bit more expensive, but it is worth it. They use nontoxic cleaning agents."

"They got stains out better than the other nontoxic companies I've tried. "

Enid F. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The main thing is that they use solutions that are nontoxic. They do high quality work."

"The fact that they use nontoxic products"

Eric B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are clean, efficient, and timely."

"They got the job done. I've used a number of carpet cleaners over the years, and I've cleaned my carpet myself better than those carpet cleaners. I know how hard it is to clean carpets personally, but Bay Area Zerorez meets my expectations. I'm definitely picky about it. They satisfy even the picky customers."

Frank V. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:

"I was very pleased with the first service. I actually recommended them to quite a few people, but I can't recommend them now."

"They were pleasant and did a great job. "

Glen M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable. I like the good quality."

"They showed up when they said they would, and they did a good job cleaning the carpets."

Janet D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, and they communicate well."

"The friendly reliable staff that was sent to the house"

Jim T. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did a good job, but they are on the expensive side."

"They did a very good job. "

Joan B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very good but very expensive. They are the only one who can do a good job cleaning my tiles."

"I don't know. They do a good job cleaning my tiles."

Joan P. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"To try them because you will like them."

"They got the rugs beautifully clean. They were pleasant, and they did a really nice job."

Jon C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They could not get the puppies' urine stain out. There are certain chemicals in the urine that their cleaning can't get out."

"The customer service was great. "

Josh H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. The carpet is clean, and there was no residue."

"I like how they cleaned the carpet. It didn't leave any residue."

Ken R. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I like it and use it. I like the fact that they don"

"Their professionalism"

Laurie M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Don't be mislead with their advertising that it's environmentally friendly and that they don't use chemicals or solutions that have a strong odor. In my case, I had a very bad stain, and they had to use strong chemicals in order to get it out."

"They got the stain out."

Maria S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied with everything."

"The guy who was here was very thorough and did a great job."

Mary W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, professional, and they charged me a reasonable rate."

"They were cheaper than other carpet cleaners."

Michael W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They really get the stains out."

"They got the stains out."

Robert m. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"When they get it cleaned, they really get it cleaned."

"The lasting quality of the job"

Robert W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do an excellent job on the carpet."

"They are pretty thorough with their work."

Roberta S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were really clean."

"They were readily available and punctual."

Christine H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that there is no residue left on the carpet for the stains to come right back. I like that they don't use chemicals."

"I was happy and satisfied with the price. They are prompt."

Don B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's good. That's all."

"That everything is clean"

Eric T. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a pretty good job. They were thorough. Whatever solution they used, it left the carpet very dry and clean."

"I wasn't actually here, but they were thorough. I like the commercials and advertisements on the radio. "

Gil C. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Their service level was very good. The whole experience was very good. We had a little issue, but the gentleman came back to fix it."

"The reason I chose them was because of the technology they use, which is the focus of being Green. If I were to call them again, it will not only be because of the Green technology but also because of the good service they provide. The technician who came out provided us with really good service."

Jim A. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a better job than the other companies I've used before."

"The first time they came out, they had a big truck that made a big noise, which kind of convinced me that they know what they're doing. The cleaning also made a big difference on how the carpet looked after they cleaned it. The second time, they didn't have the big noisy truck, and the carpet didn't show a big difference, perhaps because of the age of my carpet at the time. They were still better than the other carpet cleaners I've used before."

Joan Q. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"They do a very good job. They are environmentally friendly, but you need to ask them first how much it will cost before you ask them to come out. "

"They were very good, but they were way too expensive. I like the guys that came out because they were very polite, professional, courteous, and they did a good job."

Julie D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they don't use chemicals."

"It's easy to schedule them, and they don't use chemicals."

Kelley Y. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"They are too expensive. "

"They were pretty quick, but then again, it could also be because my place is so small."

Natalie D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they are water based rather than detergent or soap based."

"They were very efficient, clean, and they did their job well."

Shirley W. Verified Bay Area Zerorez, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"Beware of how much it's going to cost. They charge for the hallways in addition to the rooms. "

"I think the carpet turned out well. It looked nice when they were done."

Janet I. Verified Bay Area Zerorez, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I like that there's no chemicals."

"The convenience of scheduling"

Joanne R. Verified Bay Area Zerorez, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied."

"They seem to get it clean. It didn't leave any residue, but they used quite a bit of water and it left the carpet damp for quite a while."

Peter O. Verified Bay Area Zerorez, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Give them a try."

"I like that they use a clean process."

Ben H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"There was no smell left behind. For the most part, their service was okay."

Carol O. Verified Bay Area Zerorez, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"Make sure you verify all of your pricing before they come out. Make sure the pricing for the extras, like sanitizing the floor and pet odor removal, are specified in the price they give you. They quoted me one price, but I got billed another. I thought it included all of the extras. They gave me the bill, and I had to go to management with it. I ended up getting everything with the price I thought I was going to be charged, but it wasn't clear in the beginning."

"They used water to clean rather than chemicals. They were also on time."

Enrico S. Verified Bay Area Zerorez, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"There's not much difference between Chem-Dry Carpet Cleaning and Bay Area Zerorez for the cost. Bay Area Zerorez is more expensive but you get the same results."

"They use water. "

Sarah H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"I would recommend them to people who want to try a carpet cleaner who doesn't use any detergent or soap."

"Their customer service was good. They were very friendly. They sent someone back after the holidays to clean the carpet area where my Christmas tree was. "

Emily M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"The quality is great, and there was no residue left on the carpet."

"The quality of the carpet cleaning was very good. "

Josh E. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"They cleaned the carpets very well, and the spots didn't come right back."

"I like the quality of the cleaning. They do a good job."

Natalie H. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I've used them twice. I was very pleased the first time they came out, but the last time they were here, the quality was very poor. I don't think I would recommend them. "

"They're very friendly and prompt. I was very pleased the first time they came to clean my carpet."

Luke M. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I would just say I wasn't too happy with them. "

"I can't tell you anything that I like best."

Luke T. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they don't use chemicals, especially if you have pets. I like their customer service because they do what they said they will do."

"Their customer service, I called their customer service two days later because the carpet was still wet, and there were spots that didn't come out. The manager came to clean the spots and did a good job. It was perfect after that."

James P. Verified Bay Area Zerorez, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I've recommended them to a couple of friends, but they were unhappy with them because the carpet took too long to dry. The workers didn't vacuum enough to remove the moisture out from the carpet. It sounded like the workers were in a hurry to get out. "

"I like that they are advertising with KGO. "

Ryan D. Verified Bay Area Zerorez, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I've used them four times. The first time was very good. The second and third times were good, but not as good as the first time. The last time was not good at all. All the stains came back."

"I like the idea of no residue."

Emily L. Verified Bay Area Zerorez, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"If they want to use Bay Area Zerorez, they need to verify and confirm the price quote before they come out. They also need to make sure that Bay Area Zerorez brings enough water for the sizes of the room that they will work on. "

"They were on time, and they knew what to do. "

Lily E. Verified Bay Area Zerorez, Inc. Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"Buyer beware"

"Nothing"

Sophie B. Verified Bay Area Zerorez, Inc. Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"I would tell them not to use them."

"I can't give you anything. I have nothing good to say about them."