DIAMOND CERTIFIED COMPANY REPORT
Balla Construction & Design
General contracting—from remodels to foundation replacements
Balla Construction & Design is a general contracting firm that offers residential remodeling and home improvement services to clients in San Francisco, the Peninsula and Alameda County. The company focuses on kitchen and bathroom remodels, but its Class B contractor’s license allows it to handle structural work, seismic upgrades and foundation replacements, additions, door and window replacements, siding and exterior sheeting, dry rot repair and more. For small projects, it can also provide architectural design.
Owner Peter Balla has 30 years of design/build experience in the construction industry. He founded Balla Construction & Design in 1994 to focus on European architectural design but expanded over the years to handle every phase of construction, from groundbreaking and plumbing to finish carpentry. Mr. Balla says his small but growing international team is comprised of experts with many decades of combined experience.
Balla Construction & Design takes an all-inclusive approach to its remodeling and home improvement work—it provides consultations, designs and drawings, and secures all necessary permits. Mr. Balla says his company has built excellent relationships with many trusted and talented Bay Area tradespeople, subcontractors and engineers. “Our collective expertise is suited to practically any home improvement project.”
Company Philosophy
“We pride ourselves on providing excellent service and quality craftsmanship for a moderate price. Our motto is, ‘We build on your satisfaction.’ Our main priority is to make our customers happy by keeping them informed and involved throughout the remodeling process. No job is finished until we know the end result has met or exceeded the customer’s expectations.”
Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.
Remodeling & Additions including Architectual Design & Permit Drawings
Kitchen & Bathroom Renovation
Story Addition & Historic Building Restoration
Window & Door Replacement
Decking, Siding & Exterior Stairs
Comparative Summary
San Francisco-based Balla Construction & Design has been serving the residential remodeling needs of the Bay Area since 1994. Led by Peter Balla, who has more than 30 years’ experience in the contracting business, the company strives for excellence in every job it undertakes. “I always want to do a perfect job,” says Mr. Balla. “I have very high expectations for my team.”Each member of Balla...
Frequently Asked Questions
Q: Can we live in our home during the project?
A: "It depends on the project, but you can often stay in your home during construction."
Q: I like your proposal, but can you make it less expensive?
A: "We’ll always try to give you choices. Reducing cost is often a case of choosing a different brand or style of fixtures and materials. We can work with you to make the project fit your budget."
Q: Do you do planning and architectural design?
A: "We can provide architectural design and drawings for smaller projects, like additions and remodels. With the help of our long-term partners, we can take on major projects such as story additions and new homes. With any project, we can assist...
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Industry Info
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When looking for a general contractor, consider two factors: experience and rapport.
“It takes eight to 10 years to develop the skills to become a good contractor,” says Peter Balla, owner of San Francisco-based Balla Construction & Design and a 30-year construction industry veteran. “Look for a company whose...
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Findings based on statistically reliable research from 20 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 20
Diamond Certified Qualification
Based on 20 customer surveys, we declare
Balla Construction & Design
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1578
Continuously qualified since October 2009.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Bruce W. Verified Customer Name
"Their perfectionism"
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Balla Construction & Design
Balla Construction & Design: based on 20 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Bruce W. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Incredible attention to details and doing the job perfectly, the end was perfect."
"Their perfectionism"Jason B. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good quality job at a good price. Good quality workmanship, and they are on time."
"The finished product, and the people are easy to deal with."Jeff F. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Professionalism, he is there when he says he will be, and the estimates are very clear and spelled out line by line. There are no questions about what the charges are."
"They always get back to me. If I call or email Peter, I always get a response back. He has good customer service."John F. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Balla Construction & Design works very closely as a trusted partner."
"I feel like I can trust their advice and opinions."Richard C. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would recommend him and have recommended him. He listens to your ideas, and he is proactive. If there is something that is unforeseen, he discusses it before he does anything. He is a good communicator. He works well with you, and he is flexible if you change your mind about things. He has a great disposition. He is on time, efficient, and knowledgeable."
"I think his high standards and the quality of his work, he is really quite good."Theresa L. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are honest, reasonable, and very good at communicating with their clients."
"Communication, they explain the different options and how much it is going to cost. They explain the pros and cons."Amanda B. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Peter and his level of communication, I liked the way he described what was going to happen and how things were going to work. He was very efficient. I'm going to use him again very shortly."
Theresa L. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very honest. He does good work. Most importantly, he explains things to me. When he gives me options, he tells me what the cost and outcome will be."
Olga M. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Peter is the only one we use. He does a really great job. What we like the most is that he is always on time. He always has time to meet with us. He is always super clean. When we leave him in our house, we know that it will be clean when we come back. I'm a neat freak. He has done several jobs for us, and every time he's been super clean. He is amazing, in addition to the very good job he does. I've never used a contractor like him."
Andrew K. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thoroughness, honesty, and quality work"
John F. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's on time and on budget."
Carla B. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His experience and qualifications, I felt confident that the work was well done."
Sue D. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick, clean, and the work was done to my satisfaction."
Mike K. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He worked to fulfill all of our requirements. He customized the job for us. "
Jennifer C. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is very reliable, and he shows up when he says he will show up, which is a good thing. I feel like he is very honest with me, and he is very helpful."
"They are very pleasant to work with."Mark L. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is very honest, and I would recommend him. It's also nice to know that he is licensed and bonded."
"Peter is concerned with the end product, and he communicates very well. He is also very conscientious."Ron M. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I work with him, because he is prompt. "
T.M. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His quality and honesty, we bought a shower pan, and he explained that it was too flimsy and wouldn't hold up. We returned it and got another one. We appreciated that, because we wouldn't have known the difference. "
Richard C. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their communication about what was going on and what needed to be done, their flexibility, the suggestions they made, and their craftsmanship"
Mark L. Verified Balla Construction & Design Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very precise. He communicates well. He keeps you in the loop and gives really good advice. You get the feeling it is a real team effort."
