Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
July 2014
We declare that Apes Plumbing, Heating, Sewer and Drains HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2180
(707) 376-8588

Bryan Chase, Owner

Apes Plumbing, Heating, Sewer and Drains provides a wide range of sewer, drainage, and plumbing services for residential and commercial clients in Sonoma, Napa, and Northern Marin Counties. In addition to fixing toilets and sinks, detecting leaks, and installing water heaters, the company has the training and equipment to perform sewer line video inspections, commercial tenant upgrades, and more.

Owner Bryan Chase credits much of Apes Plumbing, Heating, Sewer and Drains’ success to its transparent business approach, which includes being up front with customers about pricing and communicating with them about what to expect from their jobs. “We’re honest with our customers about everything we do,” he affirms. “There are no surprises on our end, just experienced professionals using the best tools and equipment to get the job done right.”

Apes Plumbing, Heating, Sewer and Drains also offers 24/7 emergency plumbing and leak detection services for the convenience of its clients, which Mr. Chase says allows the company to provide an additional sense of security. “We understand how frustrating it can be to have a plumbing problem in the middle of the night, so we make sure our customers know that we’re always here to help them. They really appreciate how prompt and professional we are in those situations.”

Company Philosophy

“Our customers are very important to us, so we strive to do a great job for them from beginning to end. By being prompt and responsive to their needs, we’re able to quickly resolve their plumbing issues and ensure they have great experiences.”

Serving Sonoma, Napa and Northern Marin Counties

Plumbing, Sewer & Drainage Services
Water Heater Installations
Sewer Line Video Inspections
Commercial Tenant Upgrades

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Apes Plumbing, Heating, Sewer and Drains, the key to achieving and maintaining high levels of customer satisfaction is simple: approach each job with an equal emphasis on workmanship and customer service,...

Frequently Asked Questions

Q: How experienced are your employees?
A: "Each of our technicians has 10 to 20 years of plumbing experience, so they’re very qualified and know exactly what they’re doing. "
Q: If you come to my house to fix my sink, will you charge extra if I want you to look at my furnace?
A: "We charge by the hour, so there wouldn’t be an additional fee to look at your furnace during a plumbing service call unless it took longer than one hour. "
Q: Do you clean dryer vents?
A: "Yes, but we don’t clean ductwork. We can refer you to a duct cleaning professional if you need that service. "

Industry Info

Take preventative steps to avoid clogging your kitchen sink drain.
One of the most common calls a plumbing company receives is to unblock a clogged kitchen sink drain. However, according to Bryan Chase, owner of Apes Plumbing, Heating, Sewer and Drains in Boyes Hot Springs, most drain problems can be easily...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Apes Plumbing, Heating, Sewer and Drains
has passed all rating steps and has earned
The Diamond Certified Award
No. 2180
Continuously qualified since July 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Derich M. Verified Customer Name
"I like that they didn't charge me a boat load of money for a small fix. They were honest in their billing."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Apes Plumbing, Heating, Sewer and Drains
(707) 376-8588
DCID7073216815

24/7

Serving Sonoma, Napa and Northern Marin Counties

Bryan Chase, Owner
20
3
891859
Liability Insurance, Workers' Compensation
2003
Plumbing, Sewer & Drainage Services; Water Heater Installations; Sewer Line Video Inspections; Commercial Tenant Upgrades
Commercial, Residential
5-Year Warranty on Labor

Photo & Video Gallery

Survey Responses For

Apes Plumbing, Heating, Sewer and Drains

Apes Plumbing, Heating, Sewer and Drains: Average 9.2 out of 10 based on 150 unique customer surveys of customer satisfaction.
Derich M. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and professional. They are efficient."

"I like that they didn't charge me a boat load of money for a small fix. They were honest in their billing."

G.A.M. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I deal with Scott. He has been the guy who has helped me 5 or 6 times, if not more. He is very personable to deal with and gets the job done. He has good communication skills, and he is prompt."

"Scott is on time, and he does what I ask him to do."

Barbara S. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They come, and they do their job."

Bo K. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great, prompt service, and a very professional and reasonable price"

"Responsive and professional"

Bob Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was knowledgeable, and he did what he could so that he wouldn't have to charge me over the weekend."

"When I needed him in an emergency, he was there and he was reasonable."

Dennis Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick to respond, and they are helpful."

"They were really quick to respond, and they did a good job."

Diane Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good, local company."

"They diagnosed the problem, and they were not overly expensive."

Dorothy M. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely competent, they come when they say they will, and the price is right."

"They came when they said they would, and they fixed the problem."

Eleanor P. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They respond really quickly, which is great when you have plumbing issues."

Gayle Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt like they were honest, and my money was well spent."

"Quality of service"

John G. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott immediately recognized what the issue was. He figured out what it was and fixed it really quickly. It was not expensive."

"The fact that they are very professional"

John H. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and they follow through."

"They follow through."

Judy Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good, they were polite, they were on time, and they left everything clean."

"They have a magnet on my refrigerator, and they are easily reached."

Karren Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very responsive, knowledgeable, and professional. They did everything that needed to be done, and I have confidence in the work that they did."

"They finished ahead of schedule, they were responsive to my needs, and they didn't do anything unless I gave them the green light."

Larry B. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Bryan is efficient, honest, professional, and informative. I really believe that he went above and beyond to give me a positive experience in doing business with him. He always returned my calls quickly, he explained things in detail, he seemed knowledgeable, he was accurate, and he was very personable."

"I really liked Bryan. He was clear in explaining things, and he took the time to educate me a bit about some of the things he was doing and the reasons why."

Linda Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very happy with their service, and they were on time. They finished quickly."

"They do a good job."

Linda B. Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, courteous, and professional."

"He didn't try to upsell me. He seemed pretty knowledgeable, and he knew what he was doing."

Lynda Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, they do their job, and they don't charge extra for anything."

"They are local."

Malcom Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and clean."

"They came, and they fixed the problem."

Marc Verified Apes Plumbing, Heating, Sewer and Drains Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He doesn't just fix the problem, he plans for further projects, as he can't do everything at once."

"He was knowledgeable."