Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
March 2011
We declare that AMS Bekins HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1739
(650) 288-6734
1873 Rollins Road
Burlingame, CA 94010
AMS Bekins is a fourth-generation moving and storage company.

AMS Bekins handles local, national and international relocations for a variety of clients, including residential households, corporations, tradeshows and more. In addition to its moving capabilities, the company provides general and business record storage services at its 60,000-square-foot Burlingame facility.

Owner/President Gary Wolfe says he’s proud of AMS Bekins’ status as a fourth-generation family business. “My parents owned AMS Relocation for more than 30 years before I bought the company in 1981 and became a Bekins Van Lines agent,” he explains. “Now, my own children and grandchildren work with me, which adds to our family-oriented atmosphere and helps us serve our customers better.”

Mr. Wolfe credits AMS Bekins’ commitment to integrity for its continued success. “Moving is difficult for many people, but we’re here to help our customers and their families get through the process as easily as possible,” he says. “Our dedication and loyalty has earned us the appreciation of our customers. That type of commitment is what we’re all about.”

In 2013, AMS Bekins was awarded Agent of the Year by Bekins Van Lines.

Company Philosophy

“We take care of our customers by being honest with them and never compromising our integrity. We always strive to hang on to the basics. All our employees have the same job description and goal: to help people.”

Serving San Mateo, San Francisco and Santa Clara Counties including Menlo Park, Daly City, San Mateo, Foster City, Redwood City and Hillsborough.

Full-Service Residential Moving
Corporate Relocation
Tradeshow High-Value Product Moving
International Relocation
Storage

Bekins Van Lines

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For AMS Bekins, the key to customer satisfaction is simple: treat every customer with the utmost care, regardless of the size or distance of their move. “Everyone at our company truly cares about our...

Frequently Asked Questions

Q: Will you be on time on my moving day?
A: "We guarantee we’ll be on time for moves within California. We only book moves that we can handle, so we’re always available on the scheduled day. For interstate moves, we guarantee we’ll be there on the day of pickup. If we’re not, we’ll pay...
Q: Should I purchase moving insurance to cover the cost of my belongings?
A: "Moving insurance is a bit like life insurance—everyone makes different decisions about how much they need based on their comfort level. By law, we have to provide minimal coverage at no additional cost, but the coverage can go up from there....
Q: How can I save money during my move?
A: "There are many ways to save money during a move. First, don’t take anything you don’t need. If you haven’t worn it or used it in two years, don’t pay to move it. Pack the things you can pack yourself (books, linens, DVDs) and let the movers...

Industry Info

Save money on your next move by planning ahead and making smart decisions.
Moving can be a stressful and overwhelming experience, so many homeowners simply hire moving companies to handle every aspect of their moves without looking into ways they can save money with minimal effort. Before you choose this course of action,...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
88%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
AMS Bekins
has passed all rating steps and has earned
The Diamond Certified Award
No. 1739
Continuously qualified since March 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kristi H. Verified Customer Name
"I think they were fair and reasonable. I was worried using a professional mover was going to be very expensive. I found them to be very reasonable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

AMS Bekins
1873 Rollins Road
Burlingame, CA 94010
(650) 288-6734
(650) 697-7810 fax
DCID6506973530

Mon – Fri: 8am – 5pm
Moving 24/7

Serving San Mateo, San Francisco and Santa Clara Counties including Menlo Park, Daly City, San Mateo, Foster City, Redwood City and Hillsborough.

Gary Wolfe, Owner/President
68
60
ProMover Certified by American Moving & Storage Association (AMSA
MTR0168138
Liability Insurance, Workers' Compensation
AMSA, Better Business Bureau (A+ Rating), California Moving & Storage Association (CMSA), Move for Hunger, National Association of Senior Move Managers (NASMM), San Mateo County Association of Realtors (SAMCAR), Women’s Council of REALTORS
1949
Full-Service Residential Moving, Corporate Relocation, Tradeshow High-Value Product Moving, International Relocation, Storage
Bekins Van Lines
3,000
Commercial, Government, Military, Residential
Guaranteed On-Time Pickup and Delivery, Guaranteed Pricing on Moves if Requested
San Mateo Movers

Photo & Video Gallery

Survey Responses For

AMS Bekins

AMS Bekins: Average 8.7 out of 10 based on 200 unique customer surveys of customer satisfaction.
Kristi H. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt they were very fair and reasonable. The people who moved stuff out of my house and into my new place were very professional."

"I think they were fair and reasonable. I was worried using a professional mover was going to be very expensive. I found them to be very reasonable."

Denise B. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them all the time. I am a Realtor so I recommend them because they are honest, the prices are good, and they are great."

"They are accommodating."

Gina E. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have an Italian table that seats twelve and has glass on top, they moved the glass separately, they have great expertise. They were great. They're trustworthy, good, take care of your furniture, they wrapped everything in plastic, and there were no stains or fingerprints."

"Everything was wrapped in plastic, moved, and nothing broke. They were very professional. They were prompt, there were enough people, one person wrapped while the other two moved, they went beyond the call of duty. I called three companies for quotes and I got the best service from AMS Bekins."

Michael B. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"After interviewing multiple movers, we decided the experience was worth the extra cost. They cost more, but it was definitely worth paying any extra expense."

"The inventory, the service quality, and the complete experience, they were very educational, our estimator, he is a veteran, and having him explain the process and what to expect from other bidders was extremely helpful."

Tori H. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told friends to use them. They were so normal, competent, cheerful, showed up on time, and had some great suggestions. It was just wonderful, really terrific."

"They got the job done, they are very knowledgeable, we talked about how long it was going to take, and what they needed. I moved out of a house and into a new condo. The condo was hard to move into because it had a basement garage entrance with a service elevator. They knew the building so they rented a pick-up truck so they would unload the truck to the pick-up truck and then take the various loads into the condo. They had to go the extra mile to get in there, they knew the whole drill, had been in the building before, and it wasn't a problem. I had to put things in storage and they assisted with that, they were with me a lot. It was really neat, when I moved, I moved the stuff out for storage, they gave me the original sheets they moved out with and everything has a number. They kept track of everything. I knew everything was here. It was really great."

Mike B. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I gave them their name and highly recommended and he ended up using them."

"They did everything I wanted them to do and gave me guidance on the way. They did what they said they were going to do, I didn't have to argue with anyone, they were very pleasant, and it was simple. I've used them twice and I will use them again around May. I used them because my rental agent recommended them to me. They had the guys, it wasn't a different crew every time, it was continuity of employees every time. They were nice, smart, personable guys and we got along great. "

Craig L. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have referred a lot of people to AMS Bekins. I would tell others it is a great service."

"They did the first month or two for free for the storage. I may be using them again shortly for a move."

Lauren L. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The person I dealt with, when I moved, was very good but I can't remember her name, she was very professional."

"The professionalism"

Gilbert D. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They keep their word, showed up when they said they would, they worked really closely with us, and we were very satisfied. I could go on and on, I am serious, they were really great."

"They kept their word, they did what they said they were going to do. We had a situation where we were trying to sell out house and get another house, we had to keep everything on their truck for a week, so they parked the truck in one of their lots and left it there so we wouldn't be charged for additional loading and unloading. They treated me the way they wanted to be treated, I felt. It was a recommendation from my real estate agent and that is how I contacted them. My last move was a disaster compared to these guys. They were excellent to us. They aren't cheap but they did a great job and really cared about our stuff. They set the house up for us and worked with my wife."

Larry K. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their professionalism, they tried to make everything work, and settled in our new house."

"Timeliness, they were on-time, worked hard, and they got everything to our place. "

Mike B. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good to work with, very efficient, safe with everything, and very friendly. Overall it was a great experience."

"The people"

Kimmie D. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"They were on time, friendly, and organized. They were great."

Janet Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fine. I would recommend them."

"They were very accommodating."

Amy T. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're 100% reliable, they give very accurate estimates, they're extremely careful, respectful, and friendly. They moved everything very delicately and we had absolutely no issues with them."

"I think the quality of the people on their crews is just excellent. They're very pleasant to work with, helpful, and respectful. We're very satisfied."

Jeanette F. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do exactly what they contract to do and there are no surprises. They're friendly, easy to work with, and very professional. I'd recommend them."

"They showed up on time, they were professional, and they did everything very quickly."

Tom A. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dependable and quality service, they are very courteous to their clients."

"They are very accommodating to home owners in allowing to their schedule."

Audrey C. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. They're very timely, very careful, and very friendly. I've used them for 2 moves now and will continue to do so."

"The speed in which they did the actual moving job, and the ease of working with them was wonderful."

Jane F. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"They took care of things."

Larkin B. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are very good, the movers are professional, and they don't break any furniture or drop things. They're on time and they know what they're doing."

"They were professional, hardworking, they didn't waste any time, and they really went above and beyond for me. I really liked their pricing structure too. They give you a fixed price, and after everything is said and done, it usually comes in a little under that price."

Ed D. Verified AMS Bekins Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that they're professional and they do a thorough job."

"They were on time, honest, competent, and friendly."