Diamond Certified Company Report

Amazing Stone, Inc.

Diamond Certified Company Report

Amazing Stone, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 274 VERIFIED CUSTOMERS i

Annmarie M.

VERIFIED Amazing Stone, Inc. CUSTOMER

1 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the owners are very easy to work with and that I had a pleasant experience with them. I'm looking forward to having future projects done by them. I'd highly recommend them.

I liked the overall experience with Jack and his wife.

Lupe P.

VERIFIED Amazing Stone, Inc. CUSTOMER

2 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're well priced, skilled, and they work well with end users and trade partners.

They're very helpful and quick to respond to requests on quotes.

Dick G.

VERIFIED Amazing Stone, Inc. CUSTOMER

3 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good and everything was fine.

The work was done and it was done right.

Read All 274 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jack Chan, Sales Manager

Amazing Stone, Inc. provides a wide variety of stone products, granite and quartz countertops, tiles, cabinetry, fixtures, and hardware at its San Leandro showroom. The company also offers installation services throughout the Greater Bay Area via its sister company, Amazing Construction & Design, Inc. (Lic. 881848), which has the ability to handle additions to floors, fireplaces, shower enclosures and more.

Sales Manager Jack Chan says Amazing Stone aims to make its customers feel knowledgeable and comfortable about the countertops and backsplashes they’re looking to purchase. “We encourage clients to take stone samples home to gauge how they look in different lights and how they complement cabinets or other household furniture pieces.”

Amazing Stone’s professionals have a minimum of eight years’ experience and can guide clients through their marble and granite projects from start to finish. The company’s specialists also offer simple care and maintenance techniques that, according to Mr. Chan, keep stone surfaces looking new for years.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Amazing Stone, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

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SERVICES PERFORMED

Marble, Granite & Quartz Sales & Installation
Countertops
Custom Fireplaces
Showers
Custom Designs
Cabinetry

BRANDS Supported
  • Caesarstone

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Amazing Stone, Inc.

Company Profile

Amazing Stone, Inc. provides a wide variety of stone products, granite and quartz countertops, tiles, cabinetry, fixtures, and hardware at its San Leandro showroom. The company also offers installation services throughout the Greater Bay Area via its sister company, Amazing Construction & Design, Inc. (Lic. 881848), which has the ability to handle additions to floors, fireplaces, shower enclosures and more.

Sales Manager Jack Chan says Amazing Stone aims to make its customers feel knowledgeable and comfortable about the countertops and backsplashes they’re looking to purchase. “We encourage clients to take stone samples home to gauge how they look in different lights and how they complement cabinets or other household furniture pieces.”

Amazing Stone’s professionals have a minimum of eight years’ experience and can guide clients through their marble and granite projects from start to finish. The company’s specialists also offer simple care and maintenance techniques that, according to Mr. Chan, keep stone surfaces looking new for years.

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Company Philosophy

"We put our hearts into our work, and it shows in both our craftsmanship and customer service. We always try to put ourselves in our customers' positions and find the best solutions for their particular projects. We believe every client should have a positive remodeling experience and benefit from work that's done in a professional and timely manner. That's the type of service we strive to offer with every job."

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Comparative Summary

Quality and customer satisfaction are top priorities at San Leandro-based Amazing Stone, Inc. The company strives to help clients find the perfect product to enhance their living spaces. “Our staff is extremely patient when working with clients,” says assistant manager Haley Wong. “They may need extra guidance in choosing granite that matches or complements their cabinets, floors and walls, and we’re here to help with that process.”

Mr. Wong says Amazing Stone wants homeowners to take an active role in the selection process. The company encourages clients to take sample pieces home to get a sense of how the different colors and patterns will look in familiar surroundings. “When they’ve made their choice, we have our installers pull up the pieces one by one in a lighted area of our showroom, so customers can pick the actual pieces that best match each other.”

When acquiring material for its inventory, Amazing Stone takes great care in choosing pieces that show uniform thickness, color consistency and shine. “When we purchase material from overseas, we make sure it comes from the same block, which is cut and marked with the same lot number,” explains Mr. Wong. “But even with the ID, the granite can change color from end to end, so we have customers come in and select their specific pieces. Sometimes, we can even mark where certain pieces go in a kitchen.”

Amazing Stone uses prefabricated material, which means the pieces are cut to a certain dimension with the edges already added. These pre-cut surfaces cost less than raw granite slabs without sacrificing quality, says Mr. Wong. The company carries a wide range of pre-cut widths and lengths with either a “full” or “ogee” bullnose edge to suit almost any design or style.

Amazing Stone is one of the few Northern California companies certified to use Dry-Treat sealer. This unique product is a topical sealant with micro-particles that penetrate deeply into porous surfaces, making a permanent bond within the pores and creating a protective barrier against stains and other damage. Amazing Stone provides a 15-year warranty for its products that feature Dry-Treat.

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Industry Info

“There are many granite fabricators out there, so you shouldn’t make a decision based solely on price,” says Haley Wong, assistant manager at Amazing Stone, Inc. “Make sure they have positive reviews and a referral list that’s available upon request. If possible, see examples of their work—if not in a home, at least at the shop—and look at the quality of the seams.”

It’s always important to check a company’s credentials. Make sure they’re licensed, insured and bonded. One concern that’s consistently heard throughout the industry is contractors that are hard to track down, especially after they’ve received a customer’s deposit or final payment. It helps when there’s a showroom that’s staffed by people who’ll be there to answer questions, either on the phone or in person. “It’s important to the industry as a whole for companies to stand behind their work,” says Mr. Wong.

If you’re in the market for cabinets, be sure you know exactly what you’re getting, because there’s a wide range of prices and materials—hardwood, plywood, presswood—as well as different standards for construction. Find someone who’ll explain all these options, help you choose the perfect one and do a professional installation job.

Countertops made of granite are becoming increasingly popular with savvy homeowners who want a beautiful surface that’s durable and easy to maintain. Some consumers might wonder why they see such a price variation when shopping for granite countertops. Here’s why:

Once sealed, a granite countertop—whether it’s more expensive or not—will perform how it’s supposed to perform. Prices are different among countertop choices because of patterns. The more intricate the pattern and colors, the more expensive. A moving pattern will cost more than Gothic gray, for example. Country of origin also plays a role in pricing. For example, granite from Brazil—with a lot of characteristic movement—is more expensive than stone that comes from China, where granite typically has a plain pattern.

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Frequently Asked Questions

Q: Do you do free estimates?

A: Yes, but we don’t go out to clients’ homes; they need to bring in a drawing. To help with this step, our website has a design layout form that can be downloaded and filled out.

Q: Should I be concerned about radon?

A: Radon is a naturally-occurring gas that can be found in materials that come from the earth, like marble and granite. We have a radon detector in our warehouse that constantly tests radon levels to make sure they’re below what’s considered dangerous. We can even test a specific piece of granite if a customer requests it.

Q: How long will the job take?

A: It depends on the size of the job. Most jobs only take one day—including tear-out and installation—because we do it all onsite. However, there are occasions when a bigger job may take two days or more.

Q: What about demolition?

A: Demolition is optional. Customers can either do it themselves, ask their contractor to do it, or contract us to do it. If they choose us, we’ll tear out the old material and dispose of it. Including demolition, most jobs still only take one day.

Q: What kind of cabinets do you recommend?

A: We’re proud to be an authorized dealer of Armstrong cabinetry. Armstrong offers a great product line to fit almost any design or budget. We have several different wood styles, and each one has a variety of colors and doors to choose from.

Q: What’s the proper way to maintain granite countertops?

A: Once a granite countertop is sealed with Dry-Treat, the maintenance is very easy. We just ask people to wipe it down with a neutral cleaner and a towel. You don’t have to use an expensive cleaner or do anything special to it, but we do recommend not putting any hot objects directly on the countertop, because that could possibly emulsify the sealant or leave a dull mark. We give each customer an instruction sheet at the end of the job, and there’s always someone at the office to answer questions.

Q: Do you have other kinds of stone besides granite?

A: Yes. We also carry marble and quartz.

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SELECTED PHOTOS FROM Amazing Stone, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jack Chan

Expert CONTRIBUTOR PROFILE
  • Jack Chan has been selling stone countertops for 14 years and is sales manager at Amazing Stone, Inc., a Diamond Certified company since 2007. He can be reached at (510) 200-0445 or by email.

Jack Chan: The Family Stone

By James Florence, Diamond Certified Resource Reporter

SAN LEANDRO — When Jack Chan’s parents started a stone product installation business, he could see it was a good professional opportunity. However, it wasn’t until after he’d explored some other options that he decided to pursue it as a full-time career. “My parents started Amazing Stone, Inc. when I was 18 years old,” he remembers. “Soon after, I went to college and eventually graduated with a degree in mechanical engineering. However, running a business seemed more fun than going into engineering; as a people-person, I preferred the idea of interacting with customers to that of spending my days drawing at a desk. So, I went to work for my parents, and 13 years later, I’m the sales manager here.”

Originally from Hong Kong, Jack came to the Bay Area at age 14 and today resides in San Ramon with his wife, Katie. Outside of work, he says his favorite activity is relaxing. “I work six days a week, so I’m kind of a couch potato on Sundays,” he laughs. “A couple of my favorite pastimes are cooking and watching movies.” Jack says he also enjoys traveling when the opportunity arises. “My wife and I usually do a big trip every couple of years. So far, we’ve been to Japan, South Korea, Thailand and Hong Kong.”

In his life and career, Jack espouses the importance of being passionate. “I think in order to truly succeed at something, whether in life or in business, you have to set your heart on it and have a passion for it,” he affirms. “For me, there’s a lot of fulfillment to be had from helping people and solving difficult problems. The challenges we face on a daily basis keep things interesting.”

When asked the first thing he’d do if he were to retire tomorrow, Jack says he’d take an extended vacation. “Right now, I only travel every couple of years, but if I were to retire and could afford it, I would plan a trip around the world.”

Ask Me Anything!

Q: What’s your favorite movie genre?
A: I really like psychological movies like “Ex Machina.”

Q: Are you a dog person or a cat person?
A: Definitely a dog person. We have a dog named Billy.

Q: What’s your favorite type of food?
A: American-Asian fusion.

Q: If you could travel anywhere in the world, where would you go?
A: Japan. I went there four years ago and really liked it.

Q: What’s your favorite snack?
A: Flamin’ Hot Cheetos.

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Expert articles
  • How to Clean Stone Countertops

    SAN LEANDRO — If you have a natural stone countertop in your home, you need to know the proper way to clean it. Since natural stone surfaces can be damaged by acidic substances like wine, vinegar and oil, be sure to promptly clean these types of spills to prevent edging or staining. In general, wiping your counter with warm water and soap will suffice, but sometimes stubborn spots require more intensive means. In such cases, avoid using an acidic cleaner or abrasive sponge, as these can damage your counter’s stone surface. Instead, use a fine razor blade to gently scrape off the buildup.

    While proper cleaning procedure is crucial, don’t neglect the equally important step of having your stone countertops routinely resealed. In addition to being sealed upon installation, a natural stone countertop should be resealed every six to nine months afterward. Keep in mind that some companies offer specialty sealants that can last up to 25 years. Whether you choose to do it yourself or via a professional, remember that sealing is critical for preserving your counter’s stone surface.

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Expert video tip

Video: How to Clean Stone Countertops

Complete Video Transcription:

SAN LEANDRO — Host, Sarah Rutan: If you have stone countertops in your home, it’s important to know the correct procedures for cleaning and maintaining them. Today we’re in San Leandro with Diamond Certified Expert Contributor Jack Chan of Amazing Stone to learn more.

Diamond Certified Expert Contributor, Jack Chan: Today we want to talk about how to clean your countertop. Most countertops go into kitchens or bathrooms which can be messy from time to time. The way to clean it is simple. Using warm water with soap, and go with a cloth or a paper towel, should go for a long way. If you happen to have buildup, do not use anything acidic or abrasive. Use a razor blade to scrape off the buildup, then use warm water and soap to clean the rest of it.

If you drop wine, vinegar, or oil on your counter, try to clean it as soon as you can before it starts edging or staining your countertops. If you have natural countertops such as granite, marble, or limestone, the best scenario would be to seal it before you start using it, when it is brand new, and a typical sealant will last for six to nine months before you have to reseal it, or you can have it professionally sealed. Some companies offer sealant that will last up to 25 years.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Amazing Stone, Inc. WEBSITE AND EXTERNAL FEED
  • Amazing Stone, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Amazing Stone, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 274 VERIFIED CUSTOMERS i
Amazing Stone, Inc. : Average 9.1 out of 10 based on 274 unique customer surveys of customer satisfaction.

Annmarie M.

VERIFIED Amazing Stone, Inc. CUSTOMER

1 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the owners are very easy to work with and that I had a pleasant experience with them. I'm looking forward to having future projects done by them. I'd highly recommend them.

I liked the overall experience with Jack and his wife.

Lupe P.

VERIFIED Amazing Stone, Inc. CUSTOMER

2 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're well priced, skilled, and they work well with end users and trade partners.

They're very helpful and quick to respond to requests on quotes.

Dick G.

VERIFIED Amazing Stone, Inc. CUSTOMER

3 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good and everything was fine.

The work was done and it was done right.

Ryan W.

VERIFIED Amazing Stone, Inc. CUSTOMER

4 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

Exceptional pricing and great work

Their pricing

Corey B.

VERIFIED Amazing Stone, Inc. CUSTOMER

5 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were willing to work with us and make sure we were happy with the service.

They had the product we wanted and we were happy with the final product.

Alison J.

VERIFIED Amazing Stone, Inc. CUSTOMER

6 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a very good value.

The pre-fabricated stone

Larry D.

VERIFIED Amazing Stone, Inc. CUSTOMER

7 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great place. They paid as much attention to my tiny kitchen, as anyone would to the most extravagantly large kitchen. I loved their attention to detail especially because my place is so small, it just looks amazing, and I'm so pleased.

I think the fact that I didn't need to worry about anything was great. They took care of everything from start to finish. During the demolition, they took it all away, and all I had to do was pay them, and they took care of it. I liked that.

Marlene C.

VERIFIED Amazing Stone, Inc. CUSTOMER

8 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good price and a good value for what you get.

They were quick as it took about 10 days from quote to finish.

Carol B.

VERIFIED Amazing Stone, Inc. CUSTOMER

9 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, professional, and they showed up on time. In the sales room, the gentleman was very helpful and knowledgeable.

Overall, their customer service, and I would say the quality of the product for the price.

Gwen P.

VERIFIED Amazing Stone, Inc. CUSTOMER

10 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a nice selection.

They had what I was looking for. Everything looks beautiful.

Russell T.

VERIFIED Amazing Stone, Inc. CUSTOMER

11 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They treat every job like it's their only job. They do amazing work and they absolutely know what they're doing.

The fact that they were professional, timely, and had excellent attention to minor details.

Erica L.

VERIFIED Amazing Stone, Inc. CUSTOMER

12 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them several times.

They had great customer service. They were personable, they answered all of my questions, and they were very accommodating.

Deborah F.

VERIFIED Amazing Stone, Inc. CUSTOMER

13 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend doing business with them.

I really enjoyed working with Jack, the owner. He was reliable, organized, communicative, and had some really great suggestions.

Adrienne D.

VERIFIED Amazing Stone, Inc. CUSTOMER

14 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fabulous. I've used them 3 times. They always work their magic to get the product delivered on time.

I love their customer service. I appreciate their ability to bend over backwards for me and their workmanship is great.

Greg T.

VERIFIED Amazing Stone, Inc. CUSTOMER

15 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work.

They're hardworking, precise, and upfront.

Steve D.

VERIFIED Amazing Stone, Inc. CUSTOMER

16 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got very good service from Jack Chan. He has an answer for anything when it comes to his profession.

They had an inventory that really worked for us. I thought the turnaround time with the entire fabrication was fantastic.

Brad O.

VERIFIED Amazing Stone, Inc. CUSTOMER

17 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection of products and they're open to going through all different types of options with you. They'll take the time to make sure that what you end up with is what you really want.

The service was probably the best part and the product selection was good too. The pricing was good and the timing was also pretty good.

Helen E.

VERIFIED Amazing Stone, Inc. CUSTOMER

18 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very happy with the people who came here. They were very neat, they cleaned up after themselves, and they made sure they didn't bother the neighbors with the dust. The service was very good.

The way the results looked, it made a big difference. I was happy with the price, and it came out really nice.

Susan B.

VERIFIED Amazing Stone, Inc. CUSTOMER

19 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful.

They were nice people.

Len T.

VERIFIED Amazing Stone, Inc. CUSTOMER

20 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, very reliable, their prices are reasonable, and they're very good about their service. They're good about cleaning up and taking care of things.

They have a very good selection. They're very confident and very helpful in terms of providing help in the planning of the work that needs to be done. I've been very satisfied with their service.

Read All 274 Survey Responses at Ratings View