Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
May 2004
We declare that Altera Design & Remodeling, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #420
(925) 480-7910
1079 Boulevard Way (corner of Mt. Diablo Blvd)
Walnut Creek, CA 94595
Altera Design & Remodeling recently completed work on this award-winning bathroom.

Altera Design & Remodeling, Inc. specializes in making the process of remodeling kitchens and bathrooms easy and hassle-free. The award-winning company assists East Bay homeowners with every aspect of the remodeling process, from concept and design to final installation. Customers can also visit its 2,000-square-foot Walnut Creek showroom (Altera Design Kitchen & Bath) and choose from a variety of remodeling products.

Owner Jim Vivrette is a Certified Kitchen and Bathroom Designer (CKD, CBD) who enjoys helping his clients create remodeling designs that suit their visions, lifestyles and budgets. “I take great pride in my ability to overcome difficult design obstacles,” he says. “My team of experienced, knowledgeable and creative designers helps me provide impeccable service for all remodeling projects.”

Altera Design & Remodeling assigns a project manager to each project who coordinates all tasks, keeps clients updated and ensures all work is completed on schedule. The company invites potential customers to visit its website for free remodeling seminars, which are designed to provide the knowledge and information they need to make the correct decisions for their homes. 

Company Philosophy

“We focus on providing excellent service from the moment a client contacts us. Since we handle all aspects of home remodeling, we can closely monitor quality and manage responsibilities to finish jobs as quickly as possible. We really listen to our clients and do our best to give them the results they want within the budgets they’ve set. It’s our goal to make every customer’s remodeling experience the best it can possibly be.” 

Serving all of the East Bay, including Orinda, Moraga, Lafayette, Piedmont, Walnut Creek and Alamo.

Full Remodeling
Appliances
Design Services
Plumbing
Cabinets
Flooring
Countertops
Tile
Kitchen & Bathroom Showroom
Design & Build Contractor
Bathtubs & Showers

CaesarStone
CaesarStone
Cambria
Cambria
Crystal
Crystal
Decora Cabinets
Dura Supreme
Kitchencraft
Medallion
Medallion
Rutt Cabinetry
SileStone
SileStone
Zodiaq

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for kitchen and bathroom contractors that have earned the prestigious Diamond Certified award. For Altera Design & Remodeling, Inc., achieving a high level of customer satisfaction is a direct result of its dedication to creating unique remodeling projects that suit each client’s...

Frequently Asked Questions

Q: How long will it take to complete my project?
A: "When we start the design process, we’ll give you a timeframe estimate and adhere to it as closely as possible. We have an excellent track record of meeting or beating the schedules we set."
Q: How much does a typical project cost?
A: "It depends on the extent of the project, but we can work within any budget. We carry a full line of cabinetry and plumbing products that range in price from value-driven to fully custom, which allows us to come up with creative solutions th...
Q: How do you handle problems and issues if they arise during a job?
A: "Our size is crucial for avoiding problems and making sure any issues get handled immediately. We’re large enough that we can move staff around if necessary and put additional resources on a job to resolve a problem, and we’re small enough th...

Map

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Industry Info

You don’t have to sacrifice quality to save money on a bathroom remodel.
When planning a bathroom remodeling project, it’s important to establish a realistic budget and actively manage it. You may know the style and look you want to achieve, but the options you choose may drive the project’s price higher than you can...
Findings based on statistically reliable research from 181 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 181

Diamond Certified Qualification

Based on 181 customer surveys, we declare
Altera Design & Remodeling, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 420
Continuously qualified since May 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anna E. Verified Customer Name
"They were on top of their game, very professional, and they helped us weigh the pros against the cons in our choices along the way. I recommended them to a friend who was very pleased as well. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Altera Design & Remodeling, Inc.
1079 Boulevard Way (corner of Mt. Diablo Blvd)
Walnut Creek, CA 94595
(925) 480-7910
(925) 938-6805 fax
DCID9256271530

Mon – Fri: 10am – 5:30pm
Sat: 10am – 4pm
Other: By Appointment

Serving all of the East Bay, including Orinda, Moraga, Lafayette, Piedmont, Walnut Creek and Alamo.

Jim Vivrette, Owner
28
16
577881
Liability Insurance, Workers' Compensation
Better Business Bureau, Lafayette Chamber of Commerce, National Association of the Remodeling Industry (NARI), National Kitchen & Bath Association (NKBA), Splinter Group
2011 NARI REMMIES San Francisco Bay Area Chapter-1st Place-Residential Kitchen-over 120k, 2011 NARI REMMIES San Francisco Bay Area Chapter-2nd Place-Residential Kitchen-80 - 120k, 2012 NKBA National Design Competition-Best Bathroom, 2012 NKBA National Design Competition-Best Large Bathroom, 2012 NKBA National Design Competition-People’s Choice-Bathroom, 2012 NKBA Northern California Chapter-1st Place-Master Bath, 2012 NKBA Northern California Chapter-2nd Place-Medium Kitchen, 2013 NARI REMMIES San Francisco Bay Area Chapter-1st Place-Residential Bath over 60k, 2013 NARI REMMIES San Francisco Bay Area Chapter-1st Place-Residential Kitchen 80 – 120k, 2013 NARI REMMIES San Francisco Bay Area Chapter-2nd Place-Residential Bath over 60k, 2013 NARI REMMIES San Francisco Bay Area Chapter-3rd Place-Residential Bath over 60k, 2013 NARI REMMIES San Francisco Bay Area Chapter-Merit Award-Residential Bath 30 – 60k, 2014 NARI National CotY Award-Regional Winner-Residential Bath over 60k
1986
Full Remodeling, Design Services, Cabinets, Countertops, Appliances, Plumbing, Flooring, Tile, Kitchen & Bathroom Showroom, Design & Build Contractor, Bathtubs & Showers
CaesarStone, Cambria, Crystal, Decora Cabinets, Dura Supreme, Kitchencraft, Medallion, Rutt Cabinetry, SileStone, Zodiaq
100
Residential
3 Years on Workmanship, Manufacturers’ Warranties

Photo & Video Gallery

Survey Responses For

Altera Design & Remodeling, Inc.

Altera Design & Remodeling, Inc.: Average 9.2 out of 10 based on 181 unique customer surveys of customer satisfaction.
Anna E. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, reliable, and they do fabulous work."

"They were on top of their game, very professional, and they helped us weigh the pros against the cons in our choices along the way. I recommended them to a friend who was very pleased as well. "

Arnie A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time, they are very professional, and they have a great crew."

"I liked the group that we had. They were on top of everything, and any problems were immediately resolved. They were very responsible. The construction foreman was here every day, watching over everything, and I appreciated that."

Herb N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they have the project manager on the job. They are very timely, and they stick to the budget. They have excellent workmanship. They do super clean up after the job every day. They are very prompt. They work early in the morning until early in the evening."

"The fact that they have design capabilities, we had a design person work with us who made suggestions for countertops."

Howard S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a very reliable company, and I was very happy with them."

"The personnel, and the workmanship was very fine. I felt they were very honest, friendly, cordial, and responsible."

Joe P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best."

"Their work ethic and their standards are high. They delivered."

Keith T. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They handled everything, which was great, because I didn't have the time or the knowledge to do it. I was glad that I felt comfortable with them, and they were able to do a great job."

"I liked their communication."

Ken J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, their design team is creative, and the whole process was seamless. There were no problems. It went smoothly."

"I liked their professionalism. The project manager was prompt and finished the job in a timely manner. He kept everything within budget."

Marc H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient, and they did things exactly the way I wanted them to be done."

"The entire experience was very satisfactory. I was totally happy with them."

Pat Z. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of work is outstanding, and the people are wonderful."

"The quality of work is outstanding, and the people are wonderful."

Barrett G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Everything was professional."

Bill H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they are very creative and have lots of ideas. They had a lot of suggestions that I had not anticipated and the quality of the work was very good. Their suggestions made things better."

"I liked the workmanship, and I was pleased with the suggestions that were provided. They helped select the colors which fit together well. The house looks beautiful."

Don H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They pay attention to detail, and they get it right. If you are not happy with some little thing, they find a way to fix it. They get it right the first time."

"They do it right and you get what you think you are going to get."

Donald S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A good group to work with and excellent professionalism"

"The people I worked with, Jim, Sarah, and Michael all tried very hard to please me. They had high standards, and they were honest."

Donald H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do everything. I don't have any worries. They come in, they listen to me, and they take care of everything."

"Their cooperation"

Gary F. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job for me, and they had a lot of great ideas."

"The people are very easy to work with."

Gary L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped me through the whole process, and the people who did the work were really professional. The design and the estimate were great."

"It was one-stop shopping, and I had a good experience with them."

Genevieve B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"How helpful they were, the suggestions were good, and they listened carefully."

"They came here, and they did what they said they were going to do."

John N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Wonderful people to work with"

"Attention to detail, and everyone I worked with was very professional."

John B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable, very classy, and they stand by what they say."

"The personal touch that they gave"

Olga J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are extremely customer friendly and accountable."

"The quality of the help with design"