Independently Rated Highest in Quality
T e n t h                              Consecutive Year        
Originally Earned:
May 2004
We declare that Altera Design & Remodeling, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #420
(925) 480-7910
1079 Boulevard Way (corner of Mt. Diablo Blvd)
Walnut Creek, CA 94595
Altera Design & Remodeling recently completed work on this award-winning bathroom.

Altera Design & Remodeling, Inc. specializes in making the process of remodeling kitchens, bathrooms, and other areas of the home easy and hassle-free. The award-winning company handles every aspect of the remodeling process for East Bay homeowners, from concept and design to final installation. Customers can also visit its 2,000-square-foot Walnut Creek showroom (Altera Design Kitchen & Bath) and choose from a variety of cabinets, appliances, faucets, countertops, lighting, and flooring products.

Owner Jim Vivrette is a Certified Kitchen Designer (CKD) and Certified Bathroom Designer (CBD) who enjoys helping his clients create remodeling designs that suit their visions, lifestyles and budgets. “I love facing new challenges,” he says, “and I take great pride in my ability to overcome difficult design obstacles. My team of experienced, knowledgeable and creative designers help me provide impeccable service for all remodeling projects.”

Altera Design & Remodeling assigns a project manager to each project who coordinates all tasks, keeps clients updated, and ensures all work is completed on schedule. In April 2012, the company was announced as the winner of three prestigious awards at the 2012 NKBA National Design Competition.

Company Philosophy

“We focus on providing excellent service from the moment a client contacts us. Since we handle all aspects of home remodeling, we can closely monitor quality and manage responsibilities to finish jobs as quickly as possible. We really listen to our clients and do our best to give them the results they want within the budgets they’ve set. It’s our goal to make every customer’s remodeling experience the best it can possibly be.”

Serving all of the East Bay, including Berkeley, Richmond, Oakland, El Cerrito, Alameda, Fremont, Walnut Creek and Orinda.

Kitchens & Bathrooms
Full Remodeling
Full Showroom
Appliances
Design Services
Plumbing
Cabinets
Flooring
Countertops
Tile
 

Aristokraft
CaesarStone
CaesarStone
Cambria
Cambria
Crystal
Crystal
Dura Supreme
Kitchencraft
Medallion
Medallion
River Run
SileStone
SileStone
Zodiaq

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for kitchen and bathroom contractors that have earned the prestigious Diamond Certified award. For Altera Design & Remodeling, Inc., achieving a high level of customer satisfaction is a direct result of its dedication to creating unique remodeling projects that suit each client’s...

Frequently Asked Questions

Q: How long will it take to complete my project?
A: "When we start the design process, we’ll give you a timeframe estimate and adhere to it as closely as possible. We have an excellent track record of meeting or beating the schedules we set."
Q: How much does a typical project cost?
A: "It depends on the extent of the project, but we can work within any budget. We carry a full line of cabinetry and plumbing products that range in price from value-driven to fully custom, which allows us to come up with creative solutions th...
Q: How do you handle problems and issues if they arise during a job?
A: "Our size is crucial for avoiding problems and making sure any issues get handled immediately. We’re large enough that we can move staff around if necessary and put additional resources on a job to resolve a problem, and we’re small enough th...

Map

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Industry Info

You don’t have to sacrifice quality to save money on a bathroom remodel.
When planning a bathroom remodeling project, it’s important to establish a realistic budget and actively manage it. You may know the style and look you want to achieve, but the options you choose may drive the project’s price higher than you can...
Findings based on statistically reliable research from 171 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 171

Diamond Certified Qualification

Based on 171 customer surveys, we declare
Altera Design & Remodeling, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 420
Continuously qualified since May 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barrett G. Verified Customer Name
"Everything was professional."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Altera Design & Remodeling, Inc.
1079 Boulevard Way (corner of Mt. Diablo Blvd)
Walnut Creek, CA 94595
(925) 480-7910
(925) 938-6805 fax
DCID9256271530

Mon – Fri: 10am – 5:30pm
Sat: 10am – 4pm
Other: By Appointment
 

Serving all of the East Bay, including Berkeley, Richmond, Oakland, El Cerrito, Alameda, Fremont, Walnut Creek and Orinda.

Jim Vivrette, Owner
28
16
Certified Bathroom Designer, Certified Kitchen Designer
577881
Liability Insurance, Workers' Compensation
Better Business Bureau, Lafayette Chamber of Commerce, National Association of the Remodeling Industry (NARI), National Kitchen & Bath Association (NKBA), Splendor Group
1986
Kitchens & Bathrooms, Full Remodeling, Full Showroom, Appliances, Design Services, Plumbing, Cabinets, Flooring, Countertops, Tile
Aristokraft, CaesarStone, Cambria, Crystal, Dura Supreme, Kitchencraft, Medallion, River Run, SileStone, Zodiaq
100
Residential
3 Years on Workmanship, Manufacturers’ Warranties

Photo & Video Gallery

Survey Responses For

Altera Design & Remodeling, Inc.

Altera Design & Remodeling, Inc.: Average 9.2 out of 10 based on 171 unique customer surveys of these open ended questions.
Barrett G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Everything was professional."

Bill H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they are very creative and have lots of ideas. They had a lot of suggestions that I had not anticipated and the quality of the work was very good. Their suggestions made things better."

"I liked the workmanship, and I was pleased with the suggestions that were provided. They helped select the colors which fit together well. The house looks beautiful."

Don H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They pay attention to detail, and they get it right. If you are not happy with some little thing, they find a way to fix it. They get it right the first time."

"They do it right and you get what you think you are going to get."

Donald S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A good group to work with and excellent professionalism"

"The people I worked with, Jim, Sarah, and Michael all tried very hard to please me. They had high standards, and they were honest."

Donald H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do everything. I don't have any worries. They come in, they listen to me, and they take care of everything."

"Their cooperation"

Gary F. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job for me, and they had a lot of great ideas."

"The people are very easy to work with."

Gary L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped me through the whole process, and the people who did the work were really professional. The design and the estimate were great."

"It was one-stop shopping, and I had a good experience with them."

Genevieve B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"How helpful they were, the suggestions were good, and they listened carefully."

"They came here, and they did what they said they were going to do."

John N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Wonderful people to work with"

"Attention to detail, and everyone I worked with was very professional."

John B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable, very classy, and they stand by what they say."

"The personal touch that they gave"

Olga J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are extremely customer friendly and accountable."

"The quality of the help with design"

Ron H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did quality work. They were on time and on schedule."

"You can count on them to do the work when you expect them to. I was very satisfied."

Sally E. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You will be very pleased."

"Top materials and top construction workers"

Ann R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave me what I wanted. The new sink is beautiful. They did a great job. They did the job I expected from a company that's Diamond Certified."

Barry C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked their personal service and the quality of their work. Things came in on time, schedules were kept, and they went above and beyond to make sure we were happy. They exceeded our expectations. We were very happy with them."

Carl G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do, they were very organized, and they didn't take long to do the work. They did good quality work. "

Don H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I guess it would be the quality of their work"

Donald H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, they listened to our needs, and they gave us really good suggestions on how to meet those needs. They did very well."

Ed B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came and finished when they were supposed to. I felt like I could totally trust their workmen. I did not need to stay around. I was actually out of the country while they did their work."

Eileen B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, they did it on time and in the time they said they would do it. They cleaned up every evening, and they showed up when they said they would."

Evelyn K. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good guys and a good design. I like the material very much. They have fine workmanship. The staff is also very nice to work with."

Gina T. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are professional, friendly, and they do great work. When I walk in my bathroom, I can't believe how good it looks."

Jay H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very responsive, personable, and their attention to detail"

Jerry B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were absolutely wonderful. They were very efficient, they were here when they said they were going to be, and they did the job very quickly. They were very gracious. They were just nice people with wonderful work ethic. Jim Vivrette is just a mentor to his people. He guides and directs them. They are very well trained. I couldn't have been happier."

Jerry U. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came in and produced what they said they would produce. They stayed on schedule and stuck to the quoted price."

Lydia B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was great. The whole procedure went smoothly. The designer was always available when I had questions, and they did a very good job."

Nida D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a professional job, and they were very attentive. It was a good job all around. I was very happy with them."

Robert J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they did everything they said they would do. They actually did it better. When they finished one step, they would make sure everything was absolutely the way I wanted it, before they went to the next step. They made sure I was happy every step of the way, great customer care."

Steve R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We loved them. There was nothing that we didn't like. They did spectacular work, they were always on time, and they did everything they said they would do, even a little extra. I thought the subcontractors were terrific also, which was great. It felt like Jim and his crew were part of our family. We were very lucky to find a contractor that good. "

Ted M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them a couple times in the past. They got in, got it done, and did a good job."

Al A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their way of doing things. We had a sort of designer attached to us. She was very good. Also, we had very fine workmen working here. They did what we asked them to do. They gave us a lot of good ideas. We have been Altera Design & Remodeling's customer twice."

Chris Y. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were here when they said they would be here."

Donald S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are just very good and very personable."

Jan B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are really attentive. They listen and they do what they say they are going to do."

Jeff B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was an all inclusive thing. I didn't have to go to more than one person."

Jeffrey M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were easy to work with. They were reliable, clean, accommodating, and they did high quality work. They basically did everything they said they would do. We felt safe and comfortable with them in our home."

Johann R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they attended to details. They were very pleasant. They had good employees. I was very satisfied with their work. I liked everything about them."

John K. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they start when they say they are going to start. They provide a breakdown of the payments. They finish when they say they are going to finish. They are very professional. Their head onsite contractor is incredible."

John B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There were so many things, quality of work, honesty, and they had the ability to change and be flexible. When I changed my mind, they were really good about accommodating me. Everyone was professional. They could all speak English."

Ken S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are more professional than other contractors. They show up when they say they will. Their quality of workmanship is above and beyond what you normally get from other companies. I have used them for three major projects already."

Scott B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Not only the quality of the work and the skill of the staff, but if there was ever an issue after the fact, they came immediately and resolved it to my satisfaction. I started using them in 1996."

Stuart R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them many times. They work with me to make sure that I get what I want and need. You don't always know what you want when you start out, but they always make it happen."

Ron H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do and did a good job of it."

John M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The schedule they developed for us was good and they finished on time."

Roger B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work and the ease of coordinating with Mr. Vivrette; it was a good experience. "

Jackie L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the owner, Jim, he knows what he is doing and explained everything to me."

Donna B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a few jobs for us, the most recent job was about 5 years ago. Jim's people were excellent. They were the cleanest that we've ever had here. "

Jane V. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The advance planning was well done, in terms of the design and discussion. The people were responsive and easy to deal with."

Betty B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did very good work and cleaned up after their work every night."

Don W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the entire kitchen project and went over all the details; so that, we knew exactly what was to be done. The quality of the workmanship was excellent."

Rose G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The workmanship, they kept to the time schedule and they were friendly."

Sallie H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The workmen are polite, they clean up and are on time."

Ellen F. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to do it on time and they were very neat about it. I would use them again."

Gina A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough and they completed the jobs on time. We've had three jobs done by them; the most recent job was about five years ago."

Mary H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the way they did the bathroom, everything - the painting, carpeting, etc."

Chuck D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's honest, has good workmen and does an outstanding job."

Richard B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time, his workers cleaned up every night and the workmanship was excellent."

Maryett T. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim was great. He thinks outside of the box and he did things the right way and had creative solutions."

Margaret P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nothing stands out, it was a long time ago."

Scott K. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their personalized service, attention to detail, dependability and good communication."

Chris L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the manager; he really knew what he was doing."

Sanda S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"This was 5 or 6 years ago. They were very efficient and the quality of their work was just excellent."

Ken T. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional"

Bonnie W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The workmen were great. The work was done well and quickly; they didn't upset the household routine. It was a very pleasant experience."

Betty A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal relationship with the owner and between him and his workmen."

Ann S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His workmen were very good. He kept a good eye on what was happening and he was very open to our suggestions."

Lorraine C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality work, always on time, no delays"

Joan B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very thorough, on the job every day, they cleaned up every day; so that, we could use the rest of the house."

Bill K. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their willingness to do things to my expectations."

Cliff L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service, timing, everything, good people"

Ralph P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work and the workmen were first-class. He stuck to his original estimate; even though, he could have charged more."

Tina L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did work for us on three separate occasions and it was all good. I would never use anyone else."

Dennis S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I work with Jim. He is very good with my clients, very patient, considerate and my clients are all satisfied."

Nancy M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, neat and clean."

N.N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honesty, they met every deadline, clean and reliability."

Deborah R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Every single thing was good. The work was the highest quality. The price was appropriate and the cleanup was total. I wouldn't call anybody else."

Madeline Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work was excellent. We liked Jim."

Rob C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism in their work and in their contacts with us."

Larry T. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had some difficulty with products that we bought from Altera, but they were very good about taking care of it."

Lisa C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're nice people. They worked hard and created a beautiful bathroom for us."

Alison R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and on budget."

Gail B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were consistent and showed up on time. The workmanship was good and follow through was good too. Also they had helpful ideas and suggestions."

Bill P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very clean job"

Charles M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, accommodating to work with, cleaned up afterwards and personal service."

H.B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The men who did the job."

Ed B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really appreciated their workers. They were people you could discuss things with and they went the extra mile."

Jerry B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim helped us a lot in making decisions and took care of the details. He was very personable and easy to work with."

Donna G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were informed and efficient."

Alan Verified Altera Design & Remodeling, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim and his staff are thorough and they get the details of the order correct."

Don C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did what they promised."

"I am very pleased with the results. They were clean and efficient."

Duane P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are high quality for a really high price, but there's no transparency on budget."

"They're smart, capable, and experienced. You can talk to the owner, and they're very qualified."

Jan B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very attentive, and they do what they say they are going to do. The quality of their work is really outstanding, and they have nice people."

"They are very attentive, and they do what they say they are going to do. The quality of their work is really outstanding, and they are nice people."

John G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I appreciated the design input more than anything else. I had some definite ideas, but I appreciated their input and ideas about other products."

"Their courtesy and punctuality, it's the first time I've ever worked with a contractor where they've finished the job on time. They did exactly what they said they would do in the time frame that they said they would do it in. When the job was done, they gave me a binder full of all of the product information and warranties, which was quite nice. At the end of the job, they came out for a final inspection and brought me flowers. I was very pleased with them."

Mike S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Good quality"

"They were on time."

Zoe A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It was probably a bit more expensive, but I liked the fact that they told me from day one what the cost would be, and they were right on target. They showed up every day, and I knew when they would finish. It was finished on the day they promised it would be."

"They were very nice people. A nice young man came every day, and I didn't have to ask anybody else for opinions or help. He was there and on top of everything."

Arnie A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're quick, organized, responsive, reasonable, and very accommodating. They do what they say they are going to do, what they promise. Out of all of the contractors I have used before, they are top notch. "

Bonnie W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked the people they had working for them. They were friendly."

Virginia O. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were really creative. They had some great ideas. After discussing things with them, they were able to improve on our original concept. We had a great working relationship."

Michael S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The high quality of their work, their responsiveness, and their people are great to work with."

Toni C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think what I liked best about them was that they took care of everything, as opposed to me having to deal with subcontractors and getting materials and everything. They dealt with everything from beginning to end. They asked me what I wanted, what colors I wanted, and they took care of everything. They were very nice. Although they were expensive, they did quite a bit. I would recommend them."

Carl H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The fellow that did most of the work paid attention to details. He didn't like the way our former contractors had done some of the work and he called them to come back out and correct the work they had done so that it was satisfactory."

David A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work, they do a good job."

Elleen V. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The responsiveness of the designer and the construction supervisor, if I had a question or needed a change, they did it very quickly and very pleasantly."

Frank V. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything, from start to finish, I liked the way it was set up. Also, they were accurate about the time it took. They said it would take a certain amount of time before it was done and it did."

Janet B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional. Excellent follow-up, they delivered when they said they would. Also, they had excellent craftsmanship."

Larry M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The design phase, I liked their help with picking out all of the components for the project."

Patrick H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I really liked the designers we worked with."

Peter M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have always been very good at the design side. They have been very easy to work with. They are friendly and trustworthy people."

Sharon A. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the workmanship from both them and their subcontractors"

Steve S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their attention to details and willingness to work on detail changes during the project"

Peggy D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We had good communication. The workers were polite, clean and courteous. Jim always offers extra design ideas."

Erika F. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was easy to work with Jim. He provided great design ideas and the quality of the work was good. They stuck to the schedule."

Jim S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality of the work"

Mildred S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work is good and they stay in touch."

Linda H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Jim is wonderful, does good work and his people are good."

Jack H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like Jim. He's upfront and does excellent work."

David Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We've used them before and we know that they are going to "

Paul R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Reliable, common-sense, do what they say they'll do."

Janice R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They held to the time frame; they did excellent work."

Jean S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality of the work"

Peter M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their creativity in a difficult design situation and the quality of the work."

Bill P. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a fabulous job and it was a difficult job."

Jonathan C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Courtesy, timeliness, cleanliness, professionalism and quality of the work was excellent."

Paul W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked working with the workers. They were all nice and easy to work with and they cleaned up after themselves. We loved the designer and Mike was awesome to work with."

Peter B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good communication"

Howard G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"His consultations"

Edward L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the thoroughness of their explanations and the employees were always on time, neat, clean and cordial."

Myrna W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and we never had to wait for the workmen. The work was of the highest quality."

Vincent J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was excellent. I didn't have to worry about "

Kate R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt. Quality, budgeting and scheduling were very good."

Michele Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The best thing was that they came, did it and left. They got it done on time."

Dave Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their attentiveness, the quality of the workmanship and the courteousness of their employees."

Andrew M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The job got done."

Pete C. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people were hard-working and did what they promised."

Susan E. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The workmanship"

Barry B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work."

"I liked the fact that they showed up when they said they would, and they did good quality work."

Brian B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"I thought they did a good job with the design work."

Carl G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do all of the work, from the design, to getting permits, to completing the job. It's very low-stress on the client's part."

"They're a complete design and construction company."

Gordon B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are not cheap, but they do good work."

"Mike is very skilled at what he does, and he is very concerned."

Rick Z. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Full service and quality work"

"It was done according to specification and on schedule."

Todd D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Quality work"

"Quality work"

Patricia R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work was excellent."

Gary G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The full service that they provided, the entire service from one end to the other, from design to construction"

John R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim Vivrette handled things extremely well. Sarah was an excellent designer. The craftsmen they used were very skilled."

Don M. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We had them do two jobs for us. I was very satisfied with the first job. Jim is very nice to work with and very honest. Some of the workers are excellent. The second job was done about two years ago and we were not as satisfied."

Bruce Q. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, clean and the scope of work was well thought out beforehand."

John L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were conscientious; they corrected what had to be done when the inspectors came."

Linda R. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their prices were fair; they cleaned up well."

Ruth W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very efficient"

Erika B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, cleaned up every day and were very reliable."

Maria L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive and communicated very well."

Jim W. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They put up a sturdy, beautiful redwood deck for us."

John N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim is good at working through problems; he made good suggestions."

Tracy G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Quality of work"

Susan S. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They made good suggestions. They kept to their time line. They were quick to remedy problems."

Janet H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were timely and friendly."

Betty L. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got things completed quickly. I think they are fantastic overall; they are superior."

Jill H. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The owner came out and worked with me on my ideas."

Mary B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We really liked the quality of the workers."

Warren G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed conscientious and did a quality job."

Ken K. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The conscientiousness of the employees, they were nice people."

Ed N. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They kept close to the schedule."

Greg J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"Mike, the guy who was my contractor, was pretty good about cleaning up. I did find some things that he did not take care of, so I took pictures with my phone and sent them to Jim. They came back a week later to take care of them, so that was a good thing. I thought the owner was very good. He helped me make decisions and would point out the drawbacks, advantages, and disadvantages. He would help me put the options in context."

Doug G. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"They were friendly."

Patty B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have done a number of jobs for me and they've been "

Ernie D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They finished when they said they would. The people were pleasant and helpful."

Robert B. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They knew the permitting process. They planned the work well."

Marc J. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Easy to work with"

Lionel Verified Altera Design & Remodeling, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I liked Jim; he was wonderful in explaining and presenting. This was about 4 years ago and I haven't used him since."

Doug D. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"I guess once we had problems, the owner was responsive to our concerns. In the end, the installation was satisfactory. "

Ted F. Verified Altera Design & Remodeling, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"Their drawings were great."