Diamond Certified Company Report

Abbey Carpet & Floor

Diamond Certified Company Report

Abbey Carpet & Floor

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 274 VERIFIED CUSTOMERS i

Mason A.

VERIFIED Abbey Carpet & Floor CUSTOMER

1 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that their coordination is good. They were reasonably priced, and the installation crew was very professional.

They were on time for their appointment. They showed up, and were reliable, which is priceless.

Jennifer T.

VERIFIED Abbey Carpet & Floor CUSTOMER

2 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell anyone to use them.

I really liked the ease of ordering their products.

Anne T.

VERIFIED Abbey Carpet & Floor CUSTOMER

3 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good.

I like my new floor. It looks really good.

Read All 274 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nancy Stanton, Owner

Abbey Carpet & Floor is a full-service flooring company serving clients throughout the Peninsula. The company’s all-inclusive business approach includes two showrooms from which customers can have measurements performed, receive estimates, and purchase carpet, hardwood, laminate, and vinyl flooring for installation. Abbey Carpet & Floor has flooring from all top manufacturers and high-quality wools from designer resources. Some of the manufacturers include Shaw, Mohawk, Tuftex, Camelot, Karastan, Woolshire, Hibernia, Premier Stainmaster, Mirage, Lauzon, Kahrs and many more.

Abbey Carpet & Floor is individually owned and operated by Nancy Stanton. Joining the national buying group of Abbey Carpet & Floor, her stores gained the purchasing power of a very large company, which enables her to pass savings to her customers while maintaining the personal service approach and individuality of their family business.

As an added benefit to its clients, Abbey Carpet & Floor offers a 60-day Satisfaction Guarantee and Lifetime Guarantee on Alexander Smith, American Showcase, and any label displaying Premier Stainmaster. To see samples of Abbey Carpet & Floor’s vast product lines, the company invites customers to visit its showrooms in San Mateo and Menlo Park or its website at www.abbeycarpets.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Abbey Carpet & Floor

Locations

The Greater Bay Area

Get Directions
SERVICES PERFORMED

Sales & Installation
Hardwood
Laminates
Vinyl
Carpet
Area Rugs

BRANDS Supported
  • Karastan

  • Lauzon

  • Camelot

  • Kahrs

  • Couristan

  • Cavan

  • F Schumacher

  • Hibernia

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Abbey Carpet & Floor

Company Profile

Abbey Carpet & Floor is a full-service flooring company serving clients throughout the Peninsula. The company’s all-inclusive business approach includes two showrooms from which customers can have measurements performed, receive estimates, and purchase carpet, hardwood, laminate, and vinyl flooring for installation. Abbey Carpet & Floor has flooring from all top manufacturers and high-quality wools from designer resources. Some of the manufacturers include Shaw, Mohawk, Tuftex, Camelot, Karastan, Woolshire, Hibernia, Premier Stainmaster, Mirage, Lauzon, Kahrs and many more.

Abbey Carpet & Floor is individually owned and operated by Nancy Stanton. Joining the national buying group of Abbey Carpet & Floor, her stores gained the purchasing power of a very large company, which enables her to pass savings to her customers while maintaining the personal service approach and individuality of their family business.

As an added benefit to its clients, Abbey Carpet & Floor offers a 60-day Satisfaction Guarantee and Lifetime Guarantee on Alexander Smith, American Showcase, and any label displaying Premier Stainmaster. To see samples of Abbey Carpet & Floor’s vast product lines, the company invites customers to visit its showrooms in San Mateo and Menlo Park or its website at www.abbeycarpets.com.

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Company Philosophy

"We put a significant emphasis on customer service, even after the sale, and we enjoy developing lifetime relationships with our customers. It's important to thank our customers for putting their trust in us and inviting us into their homes. Our customers know the money they spend with us stays in their communities."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Abbey Carpet Flooring Center, the key to achieving and maintaining high levels of customer satisfaction is simple: provide superior products and services that turn one-time shoppers into long-term supporters. “Eighty percent of our clientele base is comprised of repeat customers and referrals, which proves the high level of customer satisfaction for which we’re known,” says owner Nancy Stanton.

Abbey Carpet Flooring Center sells a wide range of flooring at its San Mateo and Menlo Park facilities, including carpet, hardwood, laminate and vinyl products made by top manufacturers such as Shaw, Mohawk, Camelot, Karastan and Premier Stainmaster. The company provides an all-inclusive buying experience at both its showrooms–customers can have measures performed, receive estimates and purchase flooring to be installed by an in-house staff of certified installers.

Unlike less experienced flooring companies that maintain minimal stocks of high-quality products in an effort to save on operating costs, Abbey Carpet Flooring Center demonstrates its commitment to long-term customer satisfaction by selling the best flooring products available on the market. “We’re very selective about the products we put on our sales floor,” confirms Mrs. Stanton. “We want our customers to enjoy their floors for many years, so we only offer American-made products that carry strong warranties.”

Another distinguishing attribute of Abbey Carpet Flooring Center is its ability to clearly communicate with customers so they know exactly what to expect from their flooring products. “We educate our customers by explaining the manufacturing details and specific benefits of the products they’re considering,” explains Mrs. Stanton. “Our knowledgeable staff works closely with each customer to determine their needs, provide viable options and ensure they’re able to make a clear, well-informed decision.”

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Industry Info

The vast majority of carpet produced today is manufactured with synthetic fibers, but some homeowners still prefer an alternative option. The type of carpet you choose for your house ultimately depends on your lifestyle, budget and aesthetic preferences, but fiber type can still play an important role in your final decision. Consider the following information about the two most common types of carpet:

Synthetic
Carpets made with artificial fibers are chemically engineered to provide the maximum level of durability, comfort, stain resistance and color vibrancy. Nylon is the predominate synthetic material on the market today, but other materials such as polypropylene, acrylic and polyester are becoming increasingly popular. In addition, some carpets incorporate both synthetic and natural fibers to capture the best aspects of each. Because synthetic carpets represent nearly 90 percent of the market, they’re more affordable and hence the most common type of household carpet.

Natural
Natural carpet fibers are derived from animals, plants or minerals. The most common natural fibers are wool, silk and bamboo, but other options like hemp, jute, sisal and sea grass are gaining popularity. Synthetic carpets may be more durable, but natural products tend to keep their beauty longer, although this is dependent on the frequency and severity of the foot traffic in relation to the specific caliber of fiber. For instance, silk, despite what it provides in the way of aesthetics, lacks resilience and wouldn’t be an appropriate option for a high-traffic area. A more durable option would be wool or sea grass.

Also, since natural carpets are made from biodegradable, nontoxic resources, they’re inherently more environmentally-friendly than synthetic carpets. Unfortunately, because of the expense involved in manufacturing natural fiber products, they’re typically used in luxury or area rugs more than house-wide carpeting.

Regardless of what type of carpet you choose, the best way to remove stains is to be prompt and thorough—the longer a stain remains in the carpet, the harder it is to get out. If you prefer to use a chemical cleaning agent to remove a stain, be sure to go back over the spot with a warm, damp terrycloth towel—it’ll diminish the residue that gets left behind. After that, cover the spot with the damp towel and weigh it down with something heavy so it can absorb the residue overnight. Never use a hair dryer or other electric appliance to dry the spot, as this will only serve to permanently seal in the stain.

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Frequently Asked Questions

Q: Can you help me decide what type of flooring is best for my situation?

A: Absolutely. We’ll assess your needs, discuss the pros and cons of different products, and provide you with all the information you need to make an educated decision.

Q: Once I decide on a flooring product, how long will it take to have it installed?

A: Usually, if you pick a product that we have in stock, we can install it the next day. If we have to special order a product, it typically takes five to seven days, although the wait time often depends on the location of the manufacturer.

Q: Do you employ your own installers or do you use subcontractors?

A: All our installers are directly employed by us. Most have been with us for six years or more, and they’re all certified and highly trained to provide first-rate installations.

Q: Do you offer free estimates?

A: Certainly. We’re not a big box store, which means we can provide much more than the status quo in terms of service. We’ll even give you flooring samples to take home and try before purchasing.

Q: Do your installers remove old carpet or move furniture?

A: Taking away old carpet is a regular part of our service, but as for moving furniture, it depends on how much is in the room. We’ll move furniture as a courtesy to our customers, but we’re not professionally qualified to do it on a large scale.

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SELECTED PHOTOS FROM Abbey Carpet & Floor

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nancy Stanton

Expert CONTRIBUTOR PROFILE
  • Nancy Stanton is president of Abbey Carpet & Floor, a Diamond Certified company since 2005. She can be reached at (650) 720-5959 or by email.

Nancy Stanton: From Pavement to Flooring

By James Florence, Diamond Certified Program Reporter

SAN MATEO — When asked how she got involved in the flooring business, Nancy Stanton says it began with a little help from her late husband. “Lewis always liked to joke that he took me off the streets,” she laughs. “I used to be a sales rep for a major coffee distributor—I was pounding pavement in the San Francisco Financial District and knocking on doors up and down high-rise buildings. When the company I worked for changed its operations, I was laid off, so my husband introduced me to some flooring distributors and I started working in flooring sales.”

After a few years in the industry, Nancy took her accumulated expertise and applied it closer to home. “Eventually, my husband asked me to come work for him, to which I agreed, on the contingency that he couldn’t fire me,” she laughs. Today, as president of Abbey Carpet & Floor, Nancy says her favorite part of her job is not the products she sells, but the people she serves on a daily basis. “I love interacting with my clients and helping them pick out the right products for their needs.”

Outside of work, Nancy enjoys spending time with friends and just recouping from the work week. “I work six and sometimes seven days a week, so my time off is usually devoted to relaxing and seeing my friends,” she says. “However, when I get the chance, I love to travel.” Additionally, Nancy likes to cultivate her artistic side by painting, as well as keeping up with her son, Jim, and her stepsons, Robert and Sanders.

When asked the first thing she’d do if she could retire tomorrow, Nancy says she’d do some more traveling. “In particular, I’d like to see some more of the United States. I’ve traveled all over the world, but there are a lot of things right here in my home country that I haven’t seen, so I would love to take a long road trip and visit some of the sites.”

Ask Me Anything!

Q: What’s your favorite thing to do on a rainy day?
A: Curl up by a fire and read a book or watch an old movie like “Gone with the Wind.”

Q: Do you collect anything?
A: Friends.

Q: What was your favorite Halloween costume as a child?
A: Tweety Bird.

Q: What’s the best gift you’ve ever received?
A: My Porsche.

Q: What’s your favorite thing to eat for breakfast?
A: Eggs Benedict.

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Expert articles
  • Preparatory Steps for Visiting a Floor Store

    SAN MATEO — To make your visit to a flooring store more productive, it’s best to be fully prepared. In particular, you’ll want to note any of your home’s attributes that might factor into your product choice. For instance, one important aesthetic consideration is the color of your home’s wall paint and décor. If possible, bring in a swatch of your wall paint. You can even bring one of your armchair covers or throw pillows to use as a reference point. A further aesthetic consideration is the kind of light your home receives, both natural and artificially produced.

    In addition to aesthetics, a pertinent factor for choosing a flooring product is the amount of traffic your home gets. If your home has a lot of people (especially small children and pets), you’re going to need a more durable product that can stand up to the daily wear and tear. Conversely, if your home has minimal foot traffic, you can consider more exotic or ornamental types of flooring. All in all, if you have a clear idea of your home environment, a flooring sales representative will be better able to guide you toward an appropriate product.

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Expert video tip

Video: Preparing to Visit a Floor Store

Complete Video Transcription:

SAN MATEO — Host, Sarah Rutan: Prior to visiting a flooring store or showroom, it’s a good idea to take note of your home’s aesthetic characteristics. Today, we’re in San Mateo with Diamond Certified Expert Contributor Nancy Stanton of Abbey Carpet & Floor, to learn more.

Diamond Certified Expert Contributor, Nancy Stanton: The major thing that you need to do before coming into the store is to make sure you have your list of things and priorities ready. What are the colors of your walls? What is the – kind of lighting do you have? Do you have a northeast exposure light? That’s a cooler, grayer light. Do you have a lot of southwest light? That’s usually a warmer light and it’s going to be brighter.

What kind of family environment do you have? Is this a room or a whole house that’s going to get massive amount of traffic, or are you a single person who throws your head on the pillow, you know, once a week? We need to know these factors. And if you can at all bring in an armchair cover, a pillow, a swatch of your paint, something with your paint on it that will help us help you select the proper product.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Abbey Carpet & Floor WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Abbey Carpet & Floor
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 274 VERIFIED CUSTOMERS i
Abbey Carpet & Floor : Average 8.8 out of 10 based on 274 unique customer surveys of customer satisfaction.

Mason A.

VERIFIED Abbey Carpet & Floor CUSTOMER

1 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that their coordination is good. They were reasonably priced, and the installation crew was very professional.

They were on time for their appointment. They showed up, and were reliable, which is priceless.

Jennifer T.

VERIFIED Abbey Carpet & Floor CUSTOMER

2 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell anyone to use them.

I really liked the ease of ordering their products.

Anne T.

VERIFIED Abbey Carpet & Floor CUSTOMER

3 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good.

I like my new floor. It looks really good.

Paul V.

VERIFIED Abbey Carpet & Floor CUSTOMER

4 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's probably one of the best services we've ever had for what it does.

We've used them for a long time. We really like their consistency.

Kim W.

VERIFIED Abbey Carpet & Floor CUSTOMER

5 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who we dealt with was very patient and knowledgeable. The workers themselves were awesome, on time, thoughtful, and they cleaned up after themselves. It's a great operation.

They're fantastic. I just felt like I got great customer service. The end product was better than I could've ever hoped.

Patty W.

VERIFIED Abbey Carpet & Floor CUSTOMER

6 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide good products, good service, and I'm happy with their selection.

I really liked the salesperson. He was very helpful.

Andrew W.

VERIFIED Abbey Carpet & Floor CUSTOMER

7 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They would go there and get good service.

The quality is good, and the employees are all good. The installers were very good as well.

Meg W.

VERIFIED Abbey Carpet & Floor CUSTOMER

8 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

I liked that it was done quickly and efficiently. They did the job well.

Amy U.

VERIFIED Abbey Carpet & Floor CUSTOMER

9 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

Helpful, communicative, and friendly

They worked quickly and efficiently.

Aiden Z.

VERIFIED Abbey Carpet & Floor CUSTOMER

10 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

I think they installed the carpet on my stairs very nicely.

Louisa S.

VERIFIED Abbey Carpet & Floor CUSTOMER

11 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a lot to choose from, which is wonderful. This last time, they had exactly what I was looking for. I'd say they always take care of their customers.

They answered all of my questions. They explained the advantages and disadvantages of the different ideas I had in mind.

Pauline V.

VERIFIED Abbey Carpet & Floor CUSTOMER

12 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good.

They're helpful, friendly, and very nice.

Kathleen V.

VERIFIED Abbey Carpet & Floor CUSTOMER

13 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

John's amazing. You can trust him to do good work.

I worked with them after I dealt with Empire Today, who had done such a horrible job. Imagine the worst possible job that could've been done, and then getting the complete opposite right after, which is what Abbey Carpet did for me. They only charged me 50% of what I was being charged before by Empire. They fixed all of the other company's mistakes, got rid of the dry rot, and just did everything the right way. They were professional and covered everything with plastic, after Empire almost ruined everything I had. They did a great job.

Deborah B.

VERIFIED Abbey Carpet & Floor CUSTOMER

14 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality and great craftsmanship

The quality and the person who did it was fabulous. He was a great guy. Everyone who walks in to my house compliments me on my hardwood floors.

Bruce O.

VERIFIED Abbey Carpet & Floor CUSTOMER

15 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had very good service. I think they are very helpful, and they did everything they said they would do.

They're professional.

Carol M.

VERIFIED Abbey Carpet & Floor CUSTOMER

16 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, responsive, and they stuck to their price.

I liked the quality of the people who helped me. They were all really nice.

Casey H.

VERIFIED Abbey Carpet & Floor CUSTOMER

17 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a super job and they're quick.

I like the quality of my floor.

Clarence S.

VERIFIED Abbey Carpet & Floor CUSTOMER

18 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me a good deal, good service, and they do quality work.

Quality work

Elly T.

VERIFIED Abbey Carpet & Floor CUSTOMER

19 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy. They have their business down, they know what they're doing, and they are friendly.

I like their efficiency, they were very hardworking, the quality of the materials is very good, and overall they did a very good job.

Craig J.

VERIFIED Abbey Carpet & Floor CUSTOMER

20 of 274

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, thorough, and did a great job.

I like that they have fair price.

Read All 274 Survey Responses at Ratings View