Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
April 2005
We declare that Abbey Carpet & Floor HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #663
(650) 720-5959
(650) 924-2926
101 N. Amphlett Boulevard
San Mateo, CA 94401
More addresses
Nancy Stanton, Owner

Abbey Carpet & Floor is a full-service flooring company serving clients throughout the Peninsula. The company’s all-inclusive business approach includes two showrooms from which customers can have measurements performed, receive estimates, and purchase carpet, hardwood, laminate, and vinyl flooring for installation. Abbey Carpet & Floor has flooring from all top manufacturers and high-quality wools from designer resources. Some of the manufacturers include Shaw, Mohawk, Tuftex, Camelot, Karastan, Woolshire, Hibernia, Premier Stainmaster, Mirage, Lauzon, Kahrs and many more.

Abbey Carpet & Floor is individually owned and operated by Nancy Stanton. Joining the national buying group of Abbey Carpet & Floor, her stores gained the purchasing power of a very large company, which enables her to pass savings to her customers while maintaining the personal service approach and individuality of their family business.

As an added benefit to its clients, Abbey Carpet & Floor offers a 60-day Satisfaction Guarantee and Lifetime Guarantee on Alexander Smith, American Showcase, and any label displaying Premier Stainmaster. To see samples of Abbey Carpet & Floor’s vast product lines, the company invites customers to visit its showrooms in San Mateo and Menlo Park or its website at www.abbeycarpets.com.

Company Philosophy

“We put a significant emphasis on customer service, even after the sale, and we enjoy developing lifetime relationships with our customers. It’s important to thank our customers for putting their trust in us and inviting us into their homes. Our customers know the money they spend with us stays in their communities.”

Serving the Greater Bay Area

Sales & Installation
Hardwood
Laminates
Vinyl
Carpet
Area Rugs

Camelot
Cavan
Couristan
Couristan
Crescent
F Schumacher
Hibernia
Kahrs
Kahrs
Karastan
Karastan
Lauzon
Lauzon
Mirage
Mirage
Mohawk
Mohawk
Premier
Prestige
Shaw
Shaw
Silver Creek
Stainmaster
Tuftex
Woolshire

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Abbey Carpet Flooring Center, the key to achieving and maintaining high levels of customer satisfaction is simple: provide superior products and services that turn one-time shoppers into long-term supporters...

Frequently Asked Questions

Q: Can you help me decide what type of flooring is best for my situation?
A: "Absolutely. We’ll assess your needs, discuss the pros and cons of different products, and provide you with all the information you need to make an educated decision."
Q: Once I decide on a flooring product, how long will it take to have it installed?
A: "Usually, if you pick a product that we have in stock, we can install it the next day. If we have to special order a product, it typically takes five to seven days, although the wait time often depends on the location of the manufacturer....
Q: Do you employ your own installers or do you use subcontractors?
A: "All our installers are directly employed by us. Most have been with us for six years or more, and they’re all certified and highly trained to provide first-rate installations."

Map

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Industry Info

When choosing a new type of carpet, make sure you understand the difference between synthetic fiber and natural fiber.
The vast majority of carpet produced today is manufactured with synthetic fibers, but some homeowners still prefer an alternative option. The type of carpet you choose for your house ultimately depends on your lifestyle, budget and aesthetic...
Findings based on statistically reliable research from 274 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 274

Diamond Certified Qualification

Based on 274 customer surveys, we declare
Abbey Carpet & Floor
has passed all rating steps and has earned
The Diamond Certified Award
No. 663
Continuously qualified since April 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mason A. Verified Customer Name
"They were on time for their appointment. They showed up, and were reliable, which is priceless."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Abbey Carpet & Floor
101 N. Amphlett Boulevard
San Mateo, CA 94401
626 Santa Cruz Avenue
Menlo Park, CA 94025
(650) 720-5959
(650) 924-2926
DCID6504620800
DCID6503470800

San Mateo:
Mon – Fri: 9am – 5pm
Sat: 10am – 5pm
Menlo Park:
Mon – Fri: 10am – 6pm
Sat: 10am – 5pm

Serving the Greater Bay Area

Nancy Stanton, Owner
11
755546
Liability Insurance, Workers' Compensation
Better Business Bureau, Menlo Park Chamber of Commerce, Rotary International, San Mateo Chamber of Commerce
1994
Sales & Installation, Hardwood, Laminates, Vinyl, Carpet, Area Rugs
Camelot, Cavan, Couristan, Crescent, F Schumacher, Hibernia, Kahrs, Karastan, Lauzon, Mirage, Mohawk, Premier, Prestige, Shaw, Silver Creek, Stainmaster, Tuftex, Woolshire
7,000
Commercial, Contractors, Designers, Property Management, Residential, Stagers
1-Year Labor Warranty, Manufacturers' Warranties Protect Product Construction and Performance

Photo & Video Gallery

Survey Responses For

Abbey Carpet & Floor

Abbey Carpet & Floor: Average 8.8 out of 10 based on 274 unique customer surveys of customer satisfaction.
Mason A. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that their coordination is good. They were reasonably priced, and the installation crew was very professional."

"They were on time for their appointment. They showed up, and were reliable, which is priceless."

Jennifer T. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell anyone to use them."

"I really liked the ease of ordering their products. "

Anne T. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good."

"I like my new floor. It looks really good."

Paul V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's probably one of the best services we've ever had for what it does."

"We've used them for a long time. We really like their consistency."

Kim W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guy who we dealt with was very patient and knowledgeable. The workers themselves were awesome, on time, thoughtful, and they cleaned up after themselves. It's a great operation. "

"They're fantastic. I just felt like I got great customer service. The end product was better than I could've ever hoped."

Patty W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide good products, good service, and I'm happy with their selection. "

"I really liked the salesperson. He was very helpful."

Andrew W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They would go there and get good service."

"The quality is good, and the employees are all good. The installers were very good as well."

Meg W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"I liked that it was done quickly and efficiently. They did the job well. "

Amy U. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Helpful, communicative, and friendly"

"They worked quickly and efficiently."

Aiden Z. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"I think they installed the carpet on my stairs very nicely."

Louisa S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a lot to choose from, which is wonderful. This last time, they had exactly what I was looking for. I'd say they always take care of their customers."

"They answered all of my questions. They explained the advantages and disadvantages of the different ideas I had in mind."

Pauline V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very good."

"They're helpful, friendly, and very nice."

Kathleen V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"John's amazing. You can trust him to do good work. "

"I worked with them after I dealt with Empire Today, who had done such a horrible job. Imagine the worst possible job that could've been done, and then getting the complete opposite right after, which is what Abbey Carpet did for me. They only charged me 50% of what I was being charged before by Empire. They fixed all of the other company's mistakes, got rid of the dry rot, and just did everything the right way. They were professional and covered everything with plastic, after Empire almost ruined everything I had. They did a great job. "

Deborah B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality and great craftsmanship"

"The quality and the person who did it was fabulous. He was a great guy. Everyone who walks in to my house compliments me on my hardwood floors."

Bruce O. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had very good service. I think they are very helpful, and they did everything they said they would do."

"They're professional."

Carol M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, responsive, and they stuck to their price."

"I liked the quality of the people who helped me. They were all really nice."

Casey H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a super job and they're quick."

"I like the quality of my floor."

Clarence S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They gave me a good deal, good service, and they do quality work."

"Quality work"

Elly T. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very happy. They have their business down, they know what they're doing, and they are friendly."

"I like their efficiency, they were very hardworking, the quality of the materials is very good, and overall they did a very good job."

Craig J. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, thorough, and did a great job."

"I like that they have fair price."