Independently Rated Highest in Quality
T e n t h                              Consecutive Year        
Originally Earned:
April 2005
We declare that Abbey Carpet & Floor HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #663
(650) 720-5959
(650) 924-2926
626 Santa Cruz Avenue
Menlo Park, CA 94025
More addresses

Abbey Carpet & Floor is a full-service flooring company serving clients throughout the Bay Area. The company’s all-inclusive business approach includes two showrooms from which customers can have measures performed; receive estimates; and purchase carpets, hardwood, laminate and vinyl flooring for installation. Abbey Carpet & Floor has flooring from all top manufacturers and high-quality wools from designer resources. Some of the manufacturers include Shaw, Mohawk, Tuftex, Camelot, Karastan, Woolshire, Hibernia, Premier Stainmaster, Mirage, Lauzon, Kahrs and many more.

Abbey Carpet & Floor is individually owned and operated by Nancy and Lewis Stanton. Joining the national buying group of Abbey Carpet & Floor, their stores gained the purchasing power of a very large company, which enables them to pass savings to their customers while maintaining the personal service approach and individuality of their family business.

As an added benefit to its clients, Abbey Carpet & Floor offers a 60-day Satisfaction Guarantee and Lifetime Guarantee on Alexander Smith, American Showcase and any label displaying Premier Stainmaster. To see samples of Abbey Carpet & Floor’s vast product lines, the company invites customers to visit its showrooms in San Mateo and Menlo Park or its website at www.abbeycarpets.com.

Company Philosophy

“We put a significant emphasis on customer service, even after the sale, and we enjoy developing lifetime relationships with our customers. It’s important to thank our customers for putting their trust in us and inviting us into their homes. Our customers know the money they spend with us stays in their communities.”

Serving all of San Mateo and Santa Clara counties including Redwood City, South SF, Daly City, San Bruno, San Jose, Sunnyvale and Mountain View.

Sales & Installation
Hardwood
Laminates
Vinyl
Carpet
Area Rugs

Camelot
Hibernia
Kahrs
Kahrs
Karastan
Lauzon
Lauzon
Mirage
Mirage
Mohawk
Mohawk
Premier Stainmaster
Premier Stainmaster
Shaw
Shaw
Tuftex
Woolshire

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Abbey Carpet Flooring Center, the key to achieving and maintaining high levels of customer satisfaction is simple: provide superior products and services that turn one-time shoppers into long-term supporters...

Frequently Asked Questions

Q: Can you help me decide what type of flooring is best for my situation?
A: "Absolutely. We’ll assess your needs, discuss the pros and cons of different products, and provide you with all the information you need to make an educated decision."
Q: Once I decide on a flooring product, how long will it take to have it installed?
A: "Usually, if you pick a product that we have in stock, we can install it the next day. If we have to special order a product, it typically takes five to seven days, although the wait time often depends on the location of the manufacturer....
Q: Do you employ your own installers or do you use subcontractors?
A: "All our installers are directly employed by us. Most have been with us for six years or more, and they’re all certified and highly trained to provide first-rate installations."

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Industry Info

When choosing a new type of carpet, make sure you understand the difference between synthetic fiber and natural fiber.
The vast majority of carpet produced today is manufactured with synthetic fibers, but some homeowners still prefer an alternative option. The type of carpet you choose for your house ultimately depends on your lifestyle, budget and aesthetic...
Findings based on statistically reliable research from 224 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 224

Diamond Certified Qualification

Based on 224 customer surveys, we declare
Abbey Carpet & Floor
has passed all rating steps and has earned
The Diamond Certified Award
No. 663
Continuously qualified since April 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

C. I. Verified Customer Name
"The service, I needed them to accommodate me with my time frame and when it would work. They were very good about making it work for my timeline and provided me with a quality product."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Abbey Carpet & Floor
626 Santa Cruz Avenue
Menlo Park, CA 94025
101 N. Amphlett Boulevard
San Mateo, CA 94401
(650) 720-5959
(650) 924-2926
DCID6504620800
DCID6503470800

San Mateo:
Mon – Fri: 9am – 5pm
Sat: 10am – 5pm
Menlo Park:
Mon – Fri: 9am – 5pm
Sat: 10am – 5pm

Serving all of San Mateo and Santa Clara counties including Redwood City, South SF, Daly City, San Bruno, San Jose, Sunnyvale and Mountain View.

Nancy & Lewis Stanton, Owners
11
Building Trades ASID
755546
Liability Insurance, Workers' Compensation
Better Business Bureau, Menlo Park Chamber of Commerce, Rotary International, San Mateo Chamber of Commerce
1994
Sales & Installation, Hardwood, Laminates, Vinyl, Carpet, Area Rugs
Camelot, Hibernia, Kahrs, Karastan, Lauzon, Mirage, Mohawk, Premier Stainmaster, Shaw, Tuftex, Woolshire
7,000
Commercial, Contractors, Designers, Property Management, Residential, Stagers
1-Year Labor Warranty, Manufacturers' Warranties Protect Product Construction and Performance
Abbey Corporate and Wells Fargo Financing

Survey Responses For

Abbey Carpet & Floor

Abbey Carpet & Floor: Average 8.7 out of 10 based on 224 unique customer surveys of these open ended questions.
C. I. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The choices are very good, the price range is very competitive, and the service at that particular Abbey store is excellent."

"The service, I needed them to accommodate me with my time frame and when it would work. They were very good about making it work for my timeline and provided me with a quality product."

C. B. O. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely get a bid from them. They did a good job, they're responsive, the price is good, and it's done on time. It's a good value."

"The people that did the service."

C. B. T. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"How enjoyable they are to work with"

"Nancy and John are great to work with. I love them."

C. B. F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great prices and they just do a really good job. "

"They're efficient, and they were thoroughly neat and clean. They just do a good job."

W. P. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're terrific people, very confident."

"The service and the price. They're just terrific."

Alex F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good company to use, and they're very professional."

"Their honesty, punctuality, and the way they deal with customers."

Alison C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was happy to work with them."

"They were available and accessible. The manager of the store who worked with me was very helpful, but I can't recall his name."

Carol F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We weren't around when it was happening, but when we came home, all the carpets looked great."

"Our carpets looked good after the job was done. They did a good job managing the time. It was great. They did a good job. "

Chris H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good value, they have a good selection, and they were compete and fast on their installation."

"The selection"

James M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good service, they do a good job, and they show up when they're supposed to. I'm satisfied with their work."

"They're nearby and convenient. The sales guy was good, and the guys who did the work were conscientious and paid attention to quality."

Jane S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on schedule, the carpet was the quality that I expected, and the installers were very good."

"The salesman was efficient and good. The quality of the carpet was good."

Jennifer S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The salesman really took his time with me. I didn"

"The service, they were just really nice."

Karen D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't remember."

"Prompt, very friendly, and the installer was very competent. He did quick work."

Lilly H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very knowledgeable and actually timely. They knew how long it was going to take and they kept to that time."

"They did a good job with the product."

Marcia E. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked the variety of flooring, the customer service, and the gentleman who helped me, though I don't recall his name. "

"The variety and being able to take samples home, they had what I like."

Marianne P. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was very good. They are very understanding, cooperative, honest and respectful."

"The service"

Michele H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them all the time to people. They're very professional, reasonable, and they do quality work."

"The communication"

Nicol G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The product was as advertised, and it was a good price."

"The price"

Ron M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dealing with the lady there, I don"

"The service and the quality of the rug, I love dealing with them, they're wonderful."

Scott P. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to put together a fast quote and install within a couple of days. I was very satisfied with that."

"The convenience"

Stephen L. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a wide selection and good service."

"I like the personal attention that I get at my local Abbey Carpet & Floor store."

Carol L. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There weren't any problems. They were nice. They had what I wanted at a reasonable price."

Chad Y. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped me out when I went in. I purchased the carpet and put it in myself. I grabbed the wrong size, but they took it back and exchanged it with no problem."

John P. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really good with the personal service."

Gail F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"This was my third time working with them. I liked working with Eugene. He was very helpful and professional. I also liked the installers. I can't recall their names, but I think they are brothers. They came in and they were very respectful of my home. They were careful not to tear up the baseboards as I've seen some carpet companies do in the past."

Jenny R. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt and courteous. They had fair pricing and they did very well on a difficult job. "

Karla F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answered the questions we asked. We bought materials from them."

John M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"Carl, and they had a wide variety to choose from."

Shannon C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm a designer. It is always hard scheduling appointments between my clients and contractors. They were very responsive and flexible when it came to getting everyone together at one time."

Sue C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were friendly and helpful, without a lot of overkill."

Tomas M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had exactly what we were looking for."

Vicky H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenience, I liked their showroom. I could see the product. "

Lynie D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their timeliness"

Steven D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were straightforward. I had a lot of questions, but they answered them. They were able to get what I needed quickly."

Carol F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest, had excellent customer service, conducted business in a very professional manner, and did great work."

Mary H. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were helpful and came on time."

Natalie J. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were ready when they said they would be, they were prompt, the delivery was great, and they were easy to work with."

Rachel K. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were close to my house, and they were efficient. They did what they said they were going to do, and it was easy."

Gid L. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave me what I wanted, and the price was great. "

Toni M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The woman owner, because I liked her style and she came to the house. The two workmen she sent me were nice hardworking young men."

Elaine S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very accommodating and helpful."

Guadalupe V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were helpful with any questions that we had."

Rita W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and efficient."

Jan W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owners gave me special attention, and they were helpful."

Linda G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."

Western G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service and attention to detail"

Katharine S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the selection of carpeting."

Ahlbach A. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good service."

Gayle W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were extremely helpful."

Ed A. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive, and they did a good job."

Joseph B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had very good service."

Wendy F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice, on time, and close by."

George M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, professional, and they had good service."

Emma B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they have a good service."

Lynne M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"She gives me great deals."

Barton S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The prices"

Dennis O. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Andre K. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are conveniently located and the customer service was great."

Joanne B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the personal assistance I received."

Steve D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave us everything we wanted."

Greg M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They delivered what they promised."

Rich S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service"

Paul S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and prompt."

Doug C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they got back to me quickly."

Monica F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed upfront and trustworthy."

Mary G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very good service"

Gayle W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owners' wife is perfect and very helpful."

Stacy D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a terrific selection and I think Nancy is great."

J. L. M. D. I. I. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I ordered my material, and they were prompt and the price was right on the money."

L. A. B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that the work is high quality. Nancy went out of her way to help us. "

Tad M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was nice."

Joe W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service they provide is great."

Kevin D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, the installation was good, and the price was fairly reasonable."

Susan F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came through as promised and the quality was good."

Ira F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything happens very quickly and well."

Walter V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have very good service and we were completely satisfied."

Tom C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Both times that they were here, it was done when they said it would be done. All the arrangements that needed to be completed were done efficiently."

Richard G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The expertise and the knowledge"

H. J. K. E. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The neighborhood convenience"

Lee K. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a good variety."

Loretta M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and timely."

Louise T. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The floor was absolutely fabulous and the service was even better."

Everett W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything went very well."

Sally C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were true to their word, and they did a good job."

Mollie R. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installer was really good. My saleswoman was the best in the world, she was very polite, knowledgeable, and helpful."

Cindy F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a small enough to be able to talk to and easy to deal with. The carpet installation was also very good. I have used them twice in the last three years, and I had the same installer both times."

Richard L. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Pat V. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional and nice to work with."

Carol K. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think the Louis Stanton is great."

Carol M. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The salespeople are very helpful and informative. They stick to their promised dates and estimates."

Robert S. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Lewis and the personalized service. He was terrific."

Pam B. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We love them because they had it done in a decent time."

Julia C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, and they got good men to lay out the carpet. They did a good job, and I was satisfied."

Carol E. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love the remnants, I had a blast going through them."

Peggy G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came in, worked straight through, and didn't stop until everything was done. They moved the furniture and even brought me samples since I mentioned I couldn't get out of the house. They did a wonderful job."

M. R. D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work and the purchase is done in a short amount of time."

Darlene A. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was great, and they did good work."

Nancy G. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Christine was great."

Gerri L. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They followed directions really well, and Christina was very pleasant."

Judy C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their follow through and the installation were fine."

Robert W. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nancy and her staff know what they are doing and have good knowledge of the product."

Sandy D. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the personal attention we received and the non-pushy atmosphere."

Karen F. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Christina was great. I would do business with her anytime."

Kenneth C. Verified Abbey Carpet & Floor Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Overall we were very satisfied with the whole experience."

Daniels E. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The service was good and the prices were pretty reasonable."

"The customer service, the people responded and got back to me in a timely manner, and took care of what I needed to do."

Bruno F. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. We were satisfied."

"They did good work, and they were prompt and organized."

Carol W. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I think they're a good store."

"Eric, he was good."

Cynthia B. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, accommodating, and they helped me out with an unusual problem."

"Their customer service, they were really helpful and flexible."

Diane B. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The carpet that I bought was very satisfactory and the installation was fine."

"They were very helpful and I liked the quality of their goods."

Erka G. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I felt like I got personalized service. The gentleman who worked with me had good suggestions for my situation, although I can't recall his name. I shop locally as much as I can, so that was also important to me."

"Definitely the personalized attention, I dealt with the same person every time and I liked dealing with the one person who worked with me. I felt like he had my best interests in mind."

Irene R. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're very accessible and easy to use."

"It was a simple project and a simple process."

Diane A. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly and local."

"Their employees"

Judy H. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're timely, the quality of the carpeting is very good, as is the padding underneath. The gentlemen who installed the carpet were really good and fast."

"Their selection"

Karen M. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did a good job and they had a reasonably big selection, although they don't have a very big showroom. "

"I thought the installer did a good job, and he tried to make everything perfect."

Kenneth H. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're not always the best in customer service in terms of follow-up, but the product and the quality of the work is good, and the guy who came in did a good job."

"The selection"

Kristin M. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Eugene Perez is very helpful, very communicative, and he has good taste and ideas."

"Eugene"

Mary H. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to be responsive and reliable."

"Besides the ultimate job itself, it was handled very efficiently with minimal impact."

Nancy G. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Go to the one in San Mateo, not the one in Menlo Park."

"They were professional, and Nancy seemed to understand what my needs were."

Way F. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Prompt response and pricing"

Tom O. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the guy who arranged for all of this to happen. He was personable. He talked to me a number of times and he was always straightforward and clear. The installers were professional and helpful. Also, I liked the product."

Dean V. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were nice and professional."

Donald Q. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did very detailed work and the carpet is holding up well. The padding is high quality."

Irene R. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I worked with Jessica. She was very nice and helpful."

Jim C. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The salesman made sure things got done when they were supposed to."

Deborah A. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time."

Rita A. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the people, because they were accommodating and easy to work with."

Simona J. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was really straightforward and predictable. They ran their business like I would have expected."

Suhail Z. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast, and their prices were good."

Anne C. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job with the installation."

Angel H. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They made it very easy, and they were helpful."

Doris M. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and the installation went well."

Robert N. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they had a good selection."

Ratner, M. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were reliable and reasonably priced."

Leonard S. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were professional, and they had a good selection."

Ann S. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The sales representative was very helpful."

Hira C. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They followed up nicely."

Susie J. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous, professional, and their service was good."

Scott S. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were able to do it the next day."

Sullivan P. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They gave us what they wanted in a timely manner. "

Gomez C. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the material"

S. B. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The lady at the reception desk was very helpful."

Meyoung W. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The selection"

Helen O. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The sales lady had a nice personality."

Michelle C. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I had a good salesperson to help me. They let me take the samples home and they offered full service with edging and padding. I got good personal service."

Maria D. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The floors were high quality."

Sarah M. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had a nice showroom, and they seemed organized and competent."

Sara S. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism"

Diane N. Verified Abbey Carpet & Floor Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the owner. She's very professional, and they did everything I asked. "

Dena D. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"They were good. I wouldn't sway people away from using them, but I would make sure they"

"I liked the salesman. He was nice. I can't recall his name."

Glen L. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job of installing it."

"The convenience and the selection"

Marguerite K. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a nice selection and good quality. "

"Their service was quite good. They were responsive, and they came out when they said they would come out."

Marianne S. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have lots of variety and a lot of products."

"The number of options that I had"

Ming W. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a fine job."

"They did things expeditiously."

Nicole G. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're conveniently located to us."

"The location"

Peter K. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a good selection and they delivered as promised."

"They really tried to work with us, understanding our budget and our needs."

Amy N. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick and professional. The work was good."

Karen W. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked that they were pretty laid back. There wasn't a lot of high pressure. They also had a lot of material and seemed to be very well stocked."

Katherine M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They showed up and did it on time."

Kelly B. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"That it was finished swiftly and on time"

Kim S. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had a good selection and they finished the job pretty quickly."

Maki I. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and the vendor came on time. They did a good, thorough job."

Judy C. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had a quick turnaround on the carpet."

Sammy L. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."

Betsy M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought they were efficient."

Marilyn S. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick and helpful."

Alison W. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked Nancy. She was very responsive. "

Steve G. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, and they were fast."

Runa M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have a good selection of rugs."

Mary H. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the carpet itself and the installers."

Ellen A. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were timely and very responsive to my needs."

Larry M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very patient."

Frank C. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the owner and Christina."

John M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was fine."

Douglas F. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive in cutting some carpet for me."

Lisa T. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were easy to do business with."

Elsa A. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have a nice selection, good service, and the price is right."

Linda W. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they came when they said they would. They finished when they said they were going to."

Egisto F. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The price was right, and they came out right away."

Maurice F. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quick and efficient service"

Jane G. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Louis is very responsive and helpful when it comes to dealing with problems."

Jerry M. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The salesperson was very personable."

Donovan J. Verified Abbey Carpet & Floor Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The selection"

Anne F. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful, and they have high customer service."

"The friendly service"

Betsy W. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"There was necessary follow-up to obtain quotes."

"The store that I went to seemed like a small business which I appreciated, and it was very personalized."

Sandi F. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"They have nice materials available and prompt service."

"The prompt service of when he said he'd come out and do the work"

Dutta S. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"There was a mix-up with the patterns of the carpet, but they were very helpful in getting the right pattern from the other store."

Jane B. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They had what I needed."

Mia C. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Eugene, he's the employee who walked me through everything. I thought he was very nice."

Stephen D. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were recommended"

Ellen L. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have a good selection."

Susan P. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Very personable and quick response"

Debra R. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They had a nice selection of carpets."

Scott S. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very available, receptive, and helpful."

Marland C. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price was good."

Liann Q. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The guy came out, took measurements for the carpet, and responded when there was a problem. "

L. N. K. D. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The showroom and the selection are very good."

Joe S. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price and the service are very good. "

Phillip K. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"One-stop shopping"

Mary K. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked the workmanship, the way they installed the carpet, and they were careful with the furniture."

Tracy H. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were easy to get to."

Cheryl M. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like the selection, and they were able to fit us into the schedule. The owner was very nice and easy to work with."

Kristen H. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were straightforward."

Anne M. Verified Abbey Carpet & Floor Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have a nice selection."

Fay P. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"They're prompt and they do what they say they will do."

"They showed up and delivered on time. I would use them again, but I would use precaution. After the installation, there was a visible seam in the living room, and that's definitely not supposed to show. "

Mary H. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"Their knowledge of carpeting was great when I visited the showroom."

Susan T. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"The installers were competent."

David D. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The installers were great, clean, fast, and they did a good job. "

Genevieve A. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They have a variety of carpets."

Melissa B. Verified Abbey Carpet & Floor Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The person in the showroom was very helpful."

Mary V. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wasn"

"The salesman was nice, the guys worked hard, and the installers were good."

Nancy T. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"Be careful. Do your research."

"In the past, they have been fairly responsive."

Sarah D. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"They have a good selection, but their labor costs are high."

"I think they had a great selection."

Bill Y. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Initially, they were friendly."

Jack D. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The presentation at the store "

Terry R. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Overall, the customer service was okay."

Linda R. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The salesperson was great. She was very helpful and I would only use them again because of her."

Michael S. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Nothing"

Betty T. Verified Abbey Carpet & Floor Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Bud was great to work with."

Carlene B. Verified Abbey Carpet & Floor Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"I can't think of anything right now."

Robin R. Verified Abbey Carpet & Floor Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"They seemed nice."

B. I. D. Verified Abbey Carpet & Floor Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"Beware."

"They have a great selection."

Jon K. Verified Abbey Carpet & Floor Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing"

Lupe M. Verified Abbey Carpet & Floor Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing"

Ryan O. Verified Abbey Carpet & Floor Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They were friendly."