Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
June 2015
We declare that 911 Remediation LLC HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2273
(925) 750-8660
(510) 277-3777

Two 911 Remediation technicians carry state-of-the-art equipment to a restoration job.

9 11 Remediation LLC provides a complete range of water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area. The company is available 24/7 to handle emergency situations, and it also has the training and equipment to clean air ducts, perform mold testing and removal, inspect crawlspaces, and more.

Business Operations Manager Elad Gilad says 911 Remediation’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”

911 Remediation takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Gilad. “We combine high levels of professionalism and customer service to determine the best course of action for each job.” 

Company Philosophy

“We’re a family-oriented company, and we treat each customer like they’re part of that family. Our clients’ health is our business, so we always make sure we’re there when they need us and do everything in our power to make their indoor environments safer and healthier.” 

Serving Alameda, Contra Costa, San Francisco, Marin, San Mateo, Santa Clara, Napa, Solano & Sacramento Counties

Water & Fire Damage Restoration
Mold Inspection & Remediation
Air Duct Cleaning

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For 911 Remediation LLC, the keys to achieving and maintaining high levels of customer satisfaction are simple: always put the needs of its clients first and work with their best...

Frequently Asked Questions

Q: How can I learn more about your services?
A: "You can visit our website, www.911remediation.com, for general information about our remediation work. You can also call us and talk to one of our customer service staff members—they’re carefully trained and have a lot of industr...
Q: Do you work on jobs of all sizes?
A: "Yes, we do everything from small, $100 jobs to large projects that can cost up to $250,000. We’re ready for anything, and we adhere to the same high standards of quality on every job, regardless of its size. "
Q: How do I proceed if I have water damage and need my insurance to cover the remediation services?
A: "The first thing you should do is contact us, and your second call should be to your insurance company to file a claim. This is the only time you’ll be in contact with your insurance company. After that, we’ll take over all commun...

Industry Info

Take simple steps to protect and preserve your belongings after a fire.
A good damage restoration contractor can save you a lot of time, money and hassle by salvaging, cleaning, and restoring items that other contractors may not know how to save, but even the best companies will leave some steps of the cleanup process...
Findings based on statistically reliable research from 110 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
87%
n = 110

Diamond Certified Qualification

Based on 110 customer surveys, we declare
911 Remediation LLC
has passed all rating steps and has earned
The Diamond Certified Award
No. 2273
Continuously qualified since June 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jasmin M. Verified Customer Name
"He educated me on the test and air quality. He taught me things I didn't know about mold."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

911 Remediation LLC
(925) 750-8660
(510) 277-3777
DCID5102753708

Available 24/7

Serving Alameda, Contra Costa, San Francisco, Marin, San Mateo, Santa Clara, Napa, Solano & Sacramento Counties

Elad Gilad, Business Operations Manager
10
10-15
IICRC Certified Professional
937118
Liability Insurance, Workers' Compensation
Institute of Inspection Cleaning & Restoration Certification (IICRC); Better Business Bureau; Indoor Air Quality Association (IAQA); Environmental Assessment Association (EAA)
A Fresh Start Franchisee Gold Club Member (2009-2015)
2007
Water & Fire Damage Restoration, Mold Inspection & Remediation, Air Duct Cleaning
Commercial, Residential
5- to 10-Year Warranties on Encapsulate Materials
3- to 6-Month Payment Plans Available

Photo & Video Gallery

Survey Responses For

911 Remediation LLC

911 Remediation LLC: Average 8.6 out of 10 based on 110 unique customer surveys of customer satisfaction.
Jasmin M. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very thorough with explanations of what was going on and the mold testing process."

"He educated me on the test and air quality. He taught me things I didn't know about mold."

Britney M. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they have an issue with mold, contact them."

"I felt like he knew what he was talking about, and he knew where to find mold if there was any."

S.A.C.A. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were thorough, friendly, and neat. There wasn"

"It was a pretty dirty job, so they covered everything with plastic. They even wore booties over their shoes. They were conscientious and informative. It was a stressful and traumatic situation, and they were very thoughtful and empathetic."

Baron C. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time, they know what they're doing, and they have a fair price."

"They are always available when I need them."

C.P.A. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were timely, and I had no problems."

"They do the job they say they're going to do."

C.B. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend their services."

"They are professional, knowledgeable, and friendly."

I.R. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very competitive in price, and they got the job done on time."

"I just thought that they had great pricing."

M.R.E. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're efficient, knowledgeable, informative, and professional."

"I think they're a prompt service."

Angelina R. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They handled my emergency pretty fast."

"It was fast, and they gave me a lot of good information when they came."

Ben M. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a very quick response time, they took the job seriously, and they got it completed quickly."

"The swift response time, I've used them before for an emergency flood, and they arrived within 2 hours."

Bo L. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're responsible and easy to work with."

"It's easy working with them."

Chandra V. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"I don't know the manager's name, but he was very friendly. I never had to come to the property. He sent the pictures to my cell phone. That was very helpful. "

Chatan C. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional."

"They did the job pretty quickly."

Christopher Z. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're straightforward and honest."

"The guy laid everything out for me. He gave me the best option even though it wasn't the most expensive, which I thought was pretty great."

David A. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend them over major competitors."

"They were prompt, knowledgeable, their equipment was superior to the competitors, and they have more passion for their work."

David G. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a pretty straightforward process, and it wasn't difficult to get things set up."

"Mostly that it was not difficult to manage"

David P. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were better than I expected them to be."

"They were on time, they did exactly what they agreed to do, and they worked with our insurance."

David R. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were nice, professional, and they explained everything very clearly."

"They explained everything."

David W. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"They were very thorough, and they did a great job."

Elsie W. Verified 911 Remediation LLC Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're courteous and professional."

"They're courteous and professional."