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Originally written by Karan Dhillon of The Contractors Coach 
Making money is an important part of owning a business, but what’s the point if you’re too busy and stressed to enjoy it? In addition to growing your business to be more profitable, you should grow it so you’re able to have more free time and peace of mind. To do this, you’ll need to change your mindset from that of a self-employed individual to that of a successful business owner.
Consider the difference between a self-employed individual and a business owner. Whereas a self-employed person does a lot of hands-on work and invests much of his personal time, a business owner develops systems and hires people to run those systems for him. This allows him to have a business that runs and grows independently of his daily involvement.&nbsp;
Having established this primary difference, let’s ask a question: Who makes more money? The answer, obviously, is the business owner. Nevertheless, many more people are self-employed than are business owners, which begs another question: If the goal is to make more money, why do so many people choose to be self-employed rather than own a business? The main reason is that self-employed people value something even more than money: security. In contrast, business owners are willing to take risks, but they have to learn how to mitigate those risks in order to be successful.
When it comes to contractors, we see a similar picture: most are self-employed and do much of the work themselves on a daily basis. If you are in this category, you need to learn how to go from the self-employed mentality to that of a successful business owner, which will enable you to have not just a profitable business, but also more free time to spend with your family and pursue the things you enjoy outside of work. Consider speaking with a professional business coach who can teach you to change your mindset and help you achieve your goals.&nbsp;
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Making money is an important part of owning a business, but what’s the point if you’re too busy and stressed to enjoy it?

Adopting a Successful Business Mindset

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accounts payable services Business management services provide accounts payable services, including keeping track of and billing for accounts payable. These are accounts with credits or debts to a company, and local business management firms can provide professionals who will collect, tally, catalog, and settle accounts payable, resulting in more efficient accounting, increased income, and fewer unpaid credits or debts. Also known as: accounts payable business management, business management for accounting, billing services
bookkeeping and accounting Business management pros can help with companies’ financial books. Services include reconciliation, debt services, payroll, and tax assistance. Also known as: financial business management services
business management for startups Startups and new companies can face a flood of paperwork and applications for licensing, trademarks, copyrights, intellectual property, and proprietary processes. Good business management companies can help with this and other facets of business, including hiring, leadership and administration, financial planning, royalty and income management, contract negotiations, payroll and employment management, legal referrals, compliance, 401K setup and administration, and more. Also known as: new business management firms, startup business management services
business management services Business management services are independent, third-party business management providers who work for small businesses and other organizations, providing business services so that company owners can focus on the areas where they’re most skilled. Also known as: business manager, outside business manager, business management temps, temporary business management assistance, business compliance companies
certified payroll services Contractors who do work as part of government contracts are required to file certified payroll forms. This can be a complicated filing for many small businesses, so hiring a business manager service to compile, verify, and submit the list can save time and avoid costly errors. Many good business management companies provide certified payroll statements and statements of compliance. Also known as: certified payroll filing, certified payroll manager
compliance services Business compliance is the process of ensuring a company or organization and all of its employees and contractors follow all applicable laws, regulations, industry business standards, and ethical practices expected of the company. Business compliance services are outside firms that review, advise, and make sure the company is following standards and laws, often providing assistance in the form of observation, documentation, filling out and filing paperwork, and other details the company employees may not have time and expertise to do. Also known as: business manager for compliance, business compliance management services
construction company management Contractors who run small businesses can find themselves in over their heads. Most contractors start businesses because they love building, creating, fixing, and improving. Business applications like taxes, permits, bookkeeping, and issuing notices are not on their list of skills. Business management services can take on the day-to-day duties of paperwork, invoicing, preliminary notices, certified payroll, health and dental care setup, retirement 401K administration, prevailing wage compliance, public works projects paperwork, reporting and processing, retention billing, accounts payable support, mechanics liens, stop notice filing, lien filings, and more. Also known as: contractor business management services, business managers for construction companies
financial lifestyle planning Families and individuals with high financial worth can benefit from hiring qualified business management services to help them set and meet goals, including strategies to optimize expenses, insurance, investments, 401K setup and administration, estate planning, gift and trust plans, succession planning, charitable giving, and more. Also known as: financial lifestyle management, business managers for financial independence
financial management Many small businesses struggle with financial management, so outsourcing it to specialty business management firms can be a smart move. This frees up company principals to deal with the parts of the business they excel at while putting experienced professionals at the helm without having to hire a full-time financial management staff. Services provided by financial business management services include accounting systems, financial management functions, the use of accounting software, invoicing, payment receipts, tax considerations, reconciling accounts, reimbursements, and more. Also known as: financial managers, outside financial managers, financial management companies
investment administration Business management services can coordinate with investment professionals to help businesses and individuals plan and engage in investment strategies to grow personal and company wealth and investments. Business managers who excel in this line of services provide reviews of investment reports, identification of strategies, changes to investments, identification of risk, and more. Also known as: business managers for investments, investment managers, outside investment management
liabilities Liabilities are any payables or credits owed by a business. These can include loans, taxes, credits due, debts, and even overhead costs like employee pay and benefits. Business managers can help find, catalog, keep track of, and limit liabilities for contractors and small businesses. Also known as: liability business managers, business liability managers
preliminary notice services Preliminary notices are notices sent by general contractors, subcontractors, or other parties to the owner of a construction project advising them to establish the right to file a Mechanics lien rather than actually filing one to guard against nonpayment. The distinction is important and can save contractors money and effort. Business management companies often will file preliminary notices on behalf of clients so they can do the work without dealing with the paperwork. Also known as: preliminary notice filing services
reporting Internal reports and agency reporting are specialties of many local business management services. These services provide preparation and dissemination of financial statements, cash position reports, budget reports, actual spending reports, financial projections, cost reports, tax returns, property tax documentation, business and state license acquisition and renewals, and more. Also known as: business managers for internal reporting, agency reporting managers, financial statement reports prepared by business managers
strategic leadership Even the best company owners and CEOs could use some outside input and assistance. Business management services can provide leadership and strategic planning services. This can include helping to formulate a leadership plan, defining roles for company principals, strategic planning, human resources and operations, employee handbook and job description creation, and more. Also known as: business strategic leadership, strategic leadership consultant 
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Learn some key terms from the business management industry.

Glossary of Terms for Business Management Companies

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Q: What do business management companies do? A: Business management companies are services that take on responsibilities for local companies, relieving them of tasks the businesses may not have the expertise, time, or staffing to do. Most business management services provide financial and bookkeeping assistance, paperwork and legal document filing, and other services that allow business owners to focus on the parts of their businesses they most enjoy while leaving the technical or other details to an outside professional. Some business management contractors work in-house, while most perform duties remotely. Additionally, some can be contracted for a certain number of hours or an entire project while other companies provide a la carte services providing specific services companies need only when they require them.
Q: Will my business management service work in my office or from their own offices? A: That depends on the company you contract with and the nature of the work they’re doing for you. In some cases, it makes sense for them to work from your business location. This is especially true if they’re providing business management services related to HR, personnel, management, leadership, and other tasks that require them to interface with company employees. However most business management services like paperwork, tax filing, financial books, Mechanics liens and preliminary notices, payroll, and other documentation services can be done remotely. Talk with your local business management firms about whether or not they can work remotely or if they’ll want to be on-site while working for your company.  
Q: Can I hire outside business managers for a few tasks as needed, or do I need a contract for specific services and hours? A: Many business management companies work on an as-needed basis, providing the services their clients need when they need them. That may be paperwork filing once a week or annually as it’s needed rather than regular services such as payroll or financial book reviews. 
Q: Will I get to work with the same business manager each time? A: That depends on how the company you’re partnering with is structured. Some companies are smaller boutique services that have just a few employees who handle all customer needs. Others are large firms with several professionals working in each area of service they provide. Talk with the business management services near you to find out about their structure and whether they can guarantee you’ll have access to the same staff members for your tasks. If you like working with a specific staff member, ask if you can request that person for your jobs.
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Here are some FAQs about the business management industry.

Frequently Asked Questions About Business Management Companies

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From community investment to human connection, the effects of shopping locally go far beyond the mere financial transaction. Photo: De Martini Orchard ©2018
There’s no wonder why most of us take a pragmatic approach to shopping. Given the fast-paced, time-constrained character of modern life, it only makes sense for consumers to seek the shortest route possible to procure what they need. Hence the prevalence of “big-box” megastores and online shopping, both of which offer unprecedented speed and convenience. After all, if you have the chance to do all of your shopping in a single trip (or no trips), why wouldn’t you?
Despite the practical benefits of this approach, some argue that we’re missing something by viewing shopping as a mere means to an end. Perhaps pragmatism isn’t the highest virtue of consumerism after all; perhaps there’s another element we’ve lost sight of as online retailers and corporate megastores have elbowed out the local mom-and-pops. Some surmise this missing element is community—not only the connections that exist between its members, but the very quality of life experienced by the whole. Could it be that our utilitarian shopping tendencies are squelching a critical aspect of communal society?
These kinds of misgivings are inspiring more and more people to see consumerism through a new lens (call it a local perspective). As we approach the holiday season, it’s a perspective worth considering. To gain further insight, we asked five Diamond Certified business owners in the San Francisco Bay Area to talk about the benefits of shopping locally.
<h3>Community investment </h3>
Few of us think about where our money goes after we make a purchase. As far as we’re concerned, the point at which money leaves our hands marks the transaction’s end. In reality, such transactions aren’t merely static, one-time events; rather, they’re part of a continuous, exponential process. For this reason, how and where you shop has a larger economic impact on your community than you might realize.
Local businesses live and die by the patronage of local shoppers, which is why the allure of megastores and online shopping can (and often does) have devastating consequences for small-town commerce. Some might say, “Who cares? What does it matter whether our goods come from a big-box chain or a local retailer?” Such a perspective fails to comprehend the true impact local commerce has on a community.
When local commerce thrives, a community tends to thrive as a result. In contrast, when local businesses are supplanted by corporate chains, a community tends to experience detrimental economic effects. The simple truth is that when it comes to a community’s economic health, online retailers and big-box megastores are no substitute for homegrown businesses.
Why is this the case? There are many reasons. One is that local businesses tend to provide better jobs and higher wages than large corporations. Since owners of large corporations are typically far removed from their employees (and the communities in which they live), this results in a depersonalization and reduced sensitivity to workers’ financial needs. Additionally, when small-town commerce is throttled by online and corporate retailers, the dearth of competition flattens the local wage landscape. This gives large corporations little incentive to pay their workers well—after all, where else are they going to work?
In contrast, local businesses tend to be more aware of their employees’ financial needs, and as a result, they’re more likely to pay them a living wage. Furthermore, when a community has robust local commerce, business owners must offer competitive wages to maintain their staff and avoid turnover. This leads to higher wages throughout the community, which precipitates many positive effects.
Chris Wilhelmsen, co-owner of Asien’s Appliance, Inc. in Santa Rosa, concurs. “Everyone we employ is probably making better wages and has better benefits than our competitors’ employees,” he says. “This allows them to live comfortably and support their families, as well as invest their own money back into the community.” This latter point is not to be overlooked. Statistics consistently show that where wages are higher, an economy is more likely to thrive, due to the simple fact that its residents have more money to put back into it.
Besides paying their employees a living wage, many local business owners directly invest in their communities by donating to homegrown charities and organizations. “We care about the people in our community, which is why we donate to organizations like the Redwood Empire Food Bank and help out with charity events like the Avon Heart Walk,” explains Asien’s Appliance co-owner Paul Gwilliam. “That’s not to say large corporations don’t donate to charity—many of them do. However, it’s usually at a macro level rather than on the level of individual communities.”
Considering the many ways local businesses invest in their communities, it’s in the interest of community residents to return the gesture by shopping locally.<img src="https://www.diamondcertified.org/wp-content/uploads/2018/11/Leila-Jacobsen1.png" alt="Leila" style="height: ;width: "/>
<h3>Customized solutions and service </h3>
With few exceptions, the term “one size fits all” seldom rings true. Life rarely conforms to such a mold, and this is another reason to be wary of utilitarian consumerism and the megastore culture that feeds off of it.
Corporate chains and megastores tend to view their clientele as an anonymous mass rather than as individuals. That’s why customization can be hard to come by at such establishments. After all, these businesses are playing a numbers game, so there’s no need to please everyone. It’s all about quantity, not quality—a real “one size fits all” mentality.
In contrast, a local business’ personalized platform enables it to accommodate its customers’ specific needs. Leila Jacobsen, owner of Awnco Retractables in San Anselmo, affirms this assertion. “When you work with a small business, you can get things customized to suit your needs and preferences. Generic products don’t always work for every situation. There will always be exceptions that require some sort of customization, and that’s where local, small businesses tend to shine.”
What’s more, a local business’ customization capabilities extend beyond its products to the greater realm of service. “As a small business, we’re a little more nimble when it comes to customer service,” says Mr. Wilhelmsen. “We can do things and make accommodations that a big-box store can’t. We don’t have to check with stockholders before we make a decision on whether we can make something right.”
<h3>Accountability</h3>
Despite manufacturers’ best efforts, products occasionally fail—it’s just a fact of life. That’s why, if something goes wrong, you want someone there to take care of it. This is another great reason for shopping locally. Whereas the average corporate retailer’s idea of customer assistance entails a complex labyrinth of phone transfers and serial numbers, dealing with a local business involves far fewer unknowns.
“Most big-box stores will refer you to an 800 number or a website, which can be frustrating when you have a problem,” says Frank Canova, vice president of <a href="https://www.diamondcertified.org/report/diablo-valley-cabinetry/" target="_self">Diablo Valley Cabinetry</a> in San Ramon. “In contrast, when you deal locally, you can follow up with a real person. In our case, if a problem arises, our clients know they can contact us directly, which creates greater consistency, communication and reliability.”
You’re also more likely to get a satisfactory resolution to problems when dealing with a local company. Not only are local businesses more reachable, but since owners are members of the communities they serve, they have a strong motivation to keep their customers satisfied. “A lot of our clients are people I see in day-to-day life, whether at the store, church or community events,” says Mr. Canova. “That’s why I always handle my dealings with customers in such a way that I would feel perfectly comfortable crossing paths with them on the street.”
<h3>Personal interaction</h3>
While there are plenty of practical reasons to shop locally, there’s another that is often forgotten: it feels good. “There’s a great value in personal touch, which is something I think big-box stores tend to overlook,” affirms Zviki Govrin, owner of Goodman Building Supply in Mill Valley. “When you go to a store where there are familiar faces, it makes shopping a more pleasant experience and makes you feel more connected to your community.”
This feeling of connectedness isn’t limited to the customer’s side of the counter—as Ms. Jacobsen affirms, it’s a mutual transaction. “Personal interaction is big. At the end of the day, that’s what I find really fulfilling—the interactions I have with people and a little experience of joy that we can share together.”
<h3>Tallying up the true value of shopping locally</h3>
In an age when mass consumerism and depersonalization increasingly converge, local commerce remains a vital lifeline to both communal society and our uniqueness as individuals. After all, it may be true that all people are consumers, but the opposite is also true: all consumers are people, and regarding them (read: us) as a faceless mass has detrimental consequences.
That’s why instead of taking our purchasing habits for granted, we need to consider their larger impact. When we step back and look at the bigger picture, it becomes clear that by shopping locally we’re not just investing in our local economies—we’re investing in ourselves.&nbsp;
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Why shop local? Here, five business owners talk about the benefits of shopping local for you and your community. Invest in your community by shopping local.

Shopping Locally: Rediscovering the Value of Communal Commerce

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The Essential Guide to Business Services

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