Diamond Certified Company Report

Puronics Service, Inc.

Diamond Certified Company Report

Puronics Service, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i

Donna A.

VERIFIED Puronics Service, Inc. CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The turnaround time for the service call is always very quick. They are very informative in terms of diagnosing problems. We were happy with our first system, which we had for 25 years, and that is why we went with them again. They are very reliable.

They are very reliable and responsive.

Rodolfo O.

VERIFIED Puronics Service, Inc. CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service, quick installation, and good product

So far, I really like the fact that they came in and installed the product in a short period of time. I haven't had any issues with it and the water quality is great.

David F.

VERIFIED Puronics Service, Inc. CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's very simple to get hooked up, it does not need maintenance for a year or two, and the water quality is very good.

I like that it services my whole house and I get purified water rather than softened water.

Read All 201 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeff Atkinson is general manager of Puronics Service, Inc.

Puronics Service, Inc. sells water treatment equipment manufactured by Puronics Water Systems, Inc. to residential and commercial clients throughout the Bay Area and beyond. The company’s water conditioning, softening, filtering, reverse osmosis and disinfection/sterilization technologies are used for a wide variety of purposes, from pretreating water-using appliances for all types of businesses to improving household drinking systems and solving private well water problems.

General Manager Jeff Atkinson credits much of Puronics Service’s success to its ability to provide high-quality products that effectively fulfill its clients’ water treatment needs. “Our goal has always been to go above and beyond for our customers, and we accomplish that by providing great products and services at reasonable prices,” he says. “We’re deeply committed to improving our customers’ water quality, and they really appreciate that.”

Puronics is known as an innovator in the water technology industry, and its extensive list of developments includes products that perform specialized procedures such as ultraviolet disinfection and nanofiltration. “We’ve been an industry leader in water technology for more than 60 years, and our products are used by everyone from homeowners to Fortune 500 companies,” says Mr. Atkinson. “Whether our clients have severe water problems or simply want to improve the taste of their drinking water, we can provide exactly what they need.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Puronics Service, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Napa County
San Benito County
San Joaquin County
San Francisco
San Mateo County
Santa Clara County
Solano County

SERVICES PERFORMED

Carbon Filtration
Reverse Osmosis Drinking Water
Ultraviolet Disinfection or Sterilization
Water Softeners
Bacteriostatic Water Conditioning and Filtering
Whole House Systems
Drinking Systems
Private Well Water Problems
No-Salt Systems

BRANDS Supported
  • Puronics

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Puronics Service, Inc.

Puronics Service sells water treatment equipment for all types of applications.

Company Profile

Puronics Service, Inc. sells water treatment equipment manufactured by Puronics Water Systems, Inc. to residential and commercial clients throughout the Bay Area and beyond. The company’s water conditioning, softening, filtering, reverse osmosis and disinfection/sterilization technologies are used for a wide variety of purposes, from pretreating water-using appliances for all types of businesses to improving household drinking systems and solving private well water problems.

General Manager Jeff Atkinson credits much of Puronics Service’s success to its ability to provide high-quality products that effectively fulfill its clients’ water treatment needs. “Our goal has always been to go above and beyond for our customers, and we accomplish that by providing great products and services at reasonable prices,” he says. “We’re deeply committed to improving our customers’ water quality, and they really appreciate that.”

Puronics is known as an innovator in the water technology industry, and its extensive list of developments includes products that perform specialized procedures such as ultraviolet disinfection and nanofiltration. “We’ve been an industry leader in water technology for more than 60 years, and our products are used by everyone from homeowners to Fortune 500 companies,” says Mr. Atkinson. “Whether our clients have severe water problems or simply want to improve the taste of their drinking water, we can provide exactly what they need.”

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Company Philosophy

“Our goal is to provide our customers with top-quality products that leave them 100 percent satisfied. From manufacturing, to our installation crews, to our customer service representatives, everyone who works here is committed to making sure each customer has a positive experience.”

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Comparative Summary

Water treatment companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Puronics Service, Inc. sets itself apart by manufacturing all the products it sells and installs, which, according to President Scott A. Batiste, allows the company to ensure higher levels of customer satisfaction. “We want every customer to have a top-quality experience when they purchase a Puronics product, and an important part of that is controlling each step of the water purification process for them,” he says. “We’re focused on quality every step of the way, from the manufacturing stage to our installation crews and customer service staff.”

Puronics has been manufacturing water treatment equipment for residential and commercial clients throughout the Bay Area and beyond since 1947. The company’s water conditioning, filtering, sterilization/disinfection and reverse osmosis technologies are used for a variety of purposes, from improving household drinking systems to pre-treating water-using appliances (dishwashers, boilers, etc.) for all types of businesses.

Unlike water treatment companies whose lack of experience forces them to limit their offerings to basic filtration or softener systems, Puronics Service utilizes its comprehensive expertise to offer its customers unique technologies that are designed to increase the healthiness of their water. “Our systems have special filters that inhibit bacteria growth and remove chlorine,” explains Mr. Batiste. “Not only does this make water taste better, it also feels better on skin, leaves less build-up on pipes and increases the longevity of water-using appliances.”

Puronics’ ability to manufacture, install and service its own equipment also gives it a distinct advantage in terms of quality control. “Our field employees work for and are trained by the same company that makes the products, so they’re able to directly deal with potential problems and provide superior installations,” says Mr. Batiste. “We strive to go above and beyond for our customers, and quality control is an important part of that.”

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Industry Info

When shopping for a water filtration system, make sure you get one that meets your specific needs. Many homeowners elect to install water filtration systems because they’re sick of hard water stains on their shower doors or wear and tear on their water-using appliances, but few are immediately aware of the variety of systems on the market, all of which have unique advantages and disadvantages. To determine which water filtration system best fits your situation, consider the following tips:

Find out what’s in your water. If your house is hooked up to a municipal water supply, request a copy of your area’s consumer confidence report. The EPA requires local utility companies to provide these reports for their customers on an annual basis, and they may also be available on your utility company’s website or in your local newspaper. Be aware that this report only evaluates the water supply in your area—it doesn’t tell you exactly what’s in your tap water, so it can be beneficial to have a local water expert come to your home and perform a water test.

Choose the right filter. Residential water filtration systems range from refillable pitchers and in-sink models to whole-house water softener systems with built-in filters that catch contaminants. Once you know exactly what’s in your water, you’ll be able to select the right filter for your specific needs. For example, if your water is hard or contains high levels of iron, you’ll likely want a whole-house system.

Know the basics of your plumbing system. Having a working knowledge of the size of your home’s plumbing line and its approximate flow rate can help ensure you get the right filtration system. Other factors include the number of people living in your home, the number of bathrooms you have and how you use your appliances. Do you frequently do laundry and run the dishwasher? Does anyone in your family take long showers? These things can impact the effectiveness of your water filtration system.

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Frequently Asked Questions

Q: How much does it cost to install a new water filtration system?

A: We can give you the list prices of our products, but in order to provide a final price, we’ll need to perform an onsite estimate so we can determine exactly what needs to be done.

Q: What should I look for in a water filtration system?

A: First, find out if the system has been tested and certified by an independent third party. For example, our products are tested and certified to NSF International standards. If you’re buying a water softening system, make sure it has a metered valve so it’s more accurate.

Q: Do your water filtration units soften water or just filter it?

A: Our systems are combination filters and water softeners, so they do both.

Q: Can you tell me if my water needs to be filtered?

A: Absolutely. We’ll come to your home and perform a simple water test to check for hardness, chlorine, total dissolved solids and other issues. This is a free service that we offer as part of our sales process. If you have a private well on your property, it’s likely you deal with more water problems than people on the municipal water supply, so we recommend having your water tested at a state-certified lab before we suggest a product.

Q: Can your water purification systems prevent build-up on my shower door?

A: Yes, we have products that remove the minerals that leave white deposits on shower doors. We can also install systems that get rid of red staining, which is caused by iron in the water, and black staining, which is caused by manganese.

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SELECTED PHOTOS FROM Puronics Service, Inc.

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COMPANY WEBSITE
www.puronics.com
Diamond Certified RATINGS ON Puronics Service, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i
Puronics Service, Inc. : Average 8.6 out of 10 based on 201 unique customer surveys of customer satisfaction.

Donna A.

VERIFIED Puronics Service, Inc. CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The turnaround time for the service call is always very quick. They are very informative in terms of diagnosing problems. We were happy with our first system, which we had for 25 years, and that is why we went with them again. They are very reliable.

They are very reliable and responsive.

Rodolfo O.

VERIFIED Puronics Service, Inc. CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service, quick installation, and good product

So far, I really like the fact that they came in and installed the product in a short period of time. I haven't had any issues with it and the water quality is great.

David F.

VERIFIED Puronics Service, Inc. CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's very simple to get hooked up, it does not need maintenance for a year or two, and the water quality is very good.

I like that it services my whole house and I get purified water rather than softened water.

Venu A.

VERIFIED Puronics Service, Inc. CUSTOMER

4 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's good to have the service. I would recommend them.

I like getting good, quality water. It's good so far.

Chris C.

VERIFIED Puronics Service, Inc. CUSTOMER

5 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They guy who came out was really friendly.

I just really like the water. I have been pretty happy.

Rex C.

VERIFIED Puronics Service, Inc. CUSTOMER

6 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The product and the installation were just great, and we were very satisfied.

They were very personable and professional.

Paul F.

VERIFIED Puronics Service, Inc. CUSTOMER

7 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The installers were very knowledgeable and professional.

The installers explained everything in detail in a way that wasn't over my head.

Rick G.

VERIFIED Puronics Service, Inc. CUSTOMER

8 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive and technically competent.

I liked the steel around the filter, and when I mentioned that to their competitor, he said that was just a shell. I told the sales rep, and then I received a text and short video from the factory showing that it wasn't just a shell. I was impressed.

Boming J.

VERIFIED Puronics Service, Inc. CUSTOMER

9 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great service. I would recommend them to a friend.

It's a great service. I would recommend them to a friend.

Sharon J.

VERIFIED Puronics Service, Inc. CUSTOMER

10 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The product that I purchased seems to be pretty good. The service people in particular were very good about explaining things to me. They gave me reassurance about the monitoring system. Mineral deposits seemed to be forming in my toilet like a ring. I was told very promptly that it would be monitored, but it should be clearing up on it's own. It was important to me to know the reason why and what is the solution to eliminating the problem. I thought that was very helpful. I liked the fact that they were going to check back in a few months to check the issue again.

I liked their courtesy. They are very thorough and able to find the best solutions for my needs. The service was very quick, and the service people were very, very courteous.

Venkata K.

VERIFIED Puronics Service, Inc. CUSTOMER

11 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a good working style. The installation went very well, and it is working very well.

I don't think so.

Kumar M.

VERIFIED Puronics Service, Inc. CUSTOMER

12 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It has been a good service. So far, it has been very professional. The unit looks good. It's a year old, and there have been no major issues.

I cannot say that it has been fantastic, but the installation was quick.

Tim O.

VERIFIED Puronics Service, Inc. CUSTOMER

13 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good product and easy installation.

I liked the quality of the product.

Sivakumar P.

VERIFIED Puronics Service, Inc. CUSTOMER

14 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

To buy their systems, because they are good.

The service and the installation guy were both great.

Joe S.

VERIFIED Puronics Service, Inc. CUSTOMER

15 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are out in the country, and it has worked really well for us.

The installers were very professional, and the installation went very well.

Steve T.

VERIFIED Puronics Service, Inc. CUSTOMER

16 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide top quality water purification systems.

They are a small company, but they deal in high quality products. They are organized and efficient.

Qassim A.

VERIFIED Puronics Service, Inc. CUSTOMER

17 of 201

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are very ethical, very thorough, and from my experience, it's an all around good company.

The whole thing has been pretty straightforward and transparent.

Sriranza C.

VERIFIED Puronics Service, Inc. CUSTOMER

18 of 201

Quality 9
9 10
Loyalty Yes
CRITIQUE

I'd definitely recommend them.

The service and the quality

Ramesh C.

VERIFIED Puronics Service, Inc. CUSTOMER

19 of 201

Quality 9
9 10
Loyalty Yes
CRITIQUE

I'd recommend them to a friend.

The installation, and everything ran smoothly. I'm happy.

Winston J.

VERIFIED Puronics Service, Inc. CUSTOMER

20 of 201

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would defiantly recommend them, actually, I have already, a couple times.

The sales and service was good. We had issues after the installation, but they came back right away. The service gentleman did his best, and they were really good.

Read All 201 Survey Responses at Ratings View