Diamond Certified Company Report

Peterson Tile

Diamond Certified Company Report

Peterson Tile

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 239 VERIFIED CUSTOMERS i

C.H.

VERIFIED Peterson Tile CUSTOMER

1 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent work, on time, very cooperative, and they handle any problems.

It is a personal service, and they are very easy to work with. They do excellent work.

H.F.C.

VERIFIED Peterson Tile CUSTOMER

2 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality all the way

I like that they are able to handle anything that I give them.

M.C.

VERIFIED Peterson Tile CUSTOMER

3 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront, honest, punctual, and they get the job done when it is supposed to be done.

Good personality, and they are a good fit.

Read All 239 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Peterson Tile is a full-service tile and stone contractor that serves residential and commercial clients throughout the North Bay. The company provides and installs tile and stone products for a variety of remodeling, custom home, and home repair projects, and it works closely with several major and local distributors to offer the best possible selections and prices.

Owner Gary Peterson has been working in the tile trade for more than 30 years. He established Peterson Tile to apply his expertise and knowledge to Bay Area construction projects of all sizes. “My top priority has always been to provide high-quality tile services and superior customer satisfaction,” says Mr. Peterson.

Peterson Tile emphasizes the importance of staying updated on the tile industry’s technological and procedural advancements. “This business has seen a lot of changes over the years,” says Mr. Peterson, “and we’re dedicated to keeping current on those changes to better serve our customers.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Peterson Tile

COMPANY CONTACT
Service AREA

the North Bay

SERVICES PERFORMED

Commercial & Residential
Custom Installation
New Construction
Remodeling

BRANDS Supported
  • Daltile

  • Ceramic Tile Center

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Peterson Tile

A recent stone waterfall installation at a Santa Rosa home

Company Profile

Peterson Tile is a full-service tile and stone contractor that serves residential and commercial clients throughout the North Bay. The company provides and installs tile and stone products for a variety of remodeling, custom home, and home repair projects, and it works closely with several major and local distributors to offer the best possible selections and prices.

Owner Gary Peterson has been working in the tile trade for more than 30 years. He established Peterson Tile to apply his expertise and knowledge to Bay Area construction projects of all sizes. “My top priority has always been to provide high-quality tile services and superior customer satisfaction,” says Mr. Peterson.

Peterson Tile emphasizes the importance of staying updated on the tile industry’s technological and procedural advancements. “This business has seen a lot of changes over the years,” says Mr. Peterson, “and we’re dedicated to keeping current on those changes to better serve our customers.”

Read moreRead Less
Company Philosophy

“We take pride in our workmanship and enjoy interacting with our clients, which makes it easier to provide excellent service. Our number one priority is to make our customers happy, and we've been able to achieve that goal by offering quality, professional tile and stone work.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For Peterson Tile, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on meeting the specific needs of its clients and utilize its industry experience to surpass their expectations. “We’re dedicated to helping our customers find the best tile choices and settings while remaining on schedule and on budget,” says co-owner Gary Peterson. “Our priority has always been combining high-quality tile services with superior customer service.”

Peterson Tile has been providing tile and stone services for residential and commercial clients throughout the North Bay since 1995. The company supplies and installs tile and stone products for all types of remodeling and home repair projects, and it works closely with several major distributors (both national and local) to offer the best possible selections and prices.

Unlike less experienced tile companies that shift their priorities from job to job in order to maximize their profits, Peterson Tile provides every project with the same level of respect and quality of work. “We’re able to make our clients happy because we provide quality work and stick to their schedules instead of leaving to start another job,” affirms co-owner Carol Peterson. “Also, we focus on completing every job on time so we don’t hold up other contractors that may need to work in the space.”

Another distinguishing feature of Peterson Tile is its highly skilled tile setters, many of whom have been with the company for more than a decade and all of whom have proven experience with all types of residential and commercial tiling projects. “Not only are our employees great at setting tile, they also have good manners and treat our customers well,” says Mr. Peterson. “Our goal is to do nice work for every client, regardless of the size or type of project.”

Read moreRead Less
Industry Info

If you’re looking to install Green flooring in your home, consider ceramic or porcelain tile. Sustainable living is becoming increasingly popular in American culture, and as such, industries like home remodeling and new construction are embracing Green products and practices more than ever before. Many Bay Area consumers are eager to make choices that are healthier for the environment and their families, and that often starts inside the home.

Surprisingly, tile is one of the most environmentally-friendly floor choices available on the market. Most types of tile flooring, including ceramic and porcelain, have an expected lifespan of at least 50 years when installed correctly, which means homeowners need to replace their tiles much less often than carpet (which has an average life expectancy of six years), laminate (a 25-year life expectancy) and vinyl flooring (a 10-year life expectancy). In fact, porcelain and ceramic tiles often outlast most concrete flooring.

In addition to being resistant to fading both indoors and outdoors, tile is waterproof, low-maintenance, durable, and aesthetically pleasing. Most tile factories can reuse water and materials, so even the manufacturing process is much cleaner and less wasteful than factories that make other types of flooring.

Kiln-fired tile is also free of volatile organic compounds (VOCs), and flooring tiles are hypoallergenic, which means they don’t collect dust mites, bacteria, germs, mold, pet dander, environmental allergens, and other substances that can aggravate allergies and asthma.

Private homes, commercial buildings, schools, health care centers and mixed-use buildings that are looking to qualify for LEED Certification or other Green building rating systems find that choosing a sustainable flooring material such as porcelain or ceramic tile can be very helpful. For example, tile can earn credits for being recycled, regionally produced and low-emitting.

Read moreRead Less
Frequently Asked Questions

Q: How do I pick out the new tile I want in my home?

A: You can go to any local tile showroom and look at products by yourself, or we can help you through the process by answering questions about color, placement and size. We’ll go over your choices before you go shopping, and we can even meet you at the tile showroom.

Q: How long will it take to tile my bathroom?

A: It depends on the size of your bathroom and the type of tile, but the average bathroom tiling job takes about four days to complete.

Q: Can I still use a room while tile is being installed?

A: It depends on the location of the tile and the exact job, but the answer is usually no. The tile needs time to set and the grout needs time to harden.

Q: How long will it take for my new tile to cure?

A: It can take up to 30 days for the tile and concrete grout to completely cure. However, most floor tiles cure enough for you to walk on them the next day.

Q: Will you clean up the work space at the end of the job?

A: Absolutely. We remove all debris from the worksite at the end of every day, and we clean up in a timely manner after the job is complete.

Q: What time of day will you start working?

A: It varies, but we usually start residential jobs around 8 or 8:30am, and we start commercial jobs as early as 7am. We work when it’s most convenient for our clients.

Q: Do you offer custom tile work?

A: Yes. We’ve done custom work like kitchen backsplashes, tub surrounds and master bathroom tiling, and we can also work with designers to achieve the looks our clients want.

Read moreRead Less

SELECTED PHOTOS FROM Peterson Tile

Shares
Peterson Tile WEBSITE AND EXTERNAL FEED
  • Peterson Tile SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.petersontile.com
Diamond Certified RATINGS ON Peterson Tile
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 239 VERIFIED CUSTOMERS i
Peterson Tile : Average 9.2 out of 10 based on 239 unique customer surveys of customer satisfaction.

C.H.

VERIFIED Peterson Tile CUSTOMER

1 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent work, on time, very cooperative, and they handle any problems.

It is a personal service, and they are very easy to work with. They do excellent work.

H.F.C.

VERIFIED Peterson Tile CUSTOMER

2 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality all the way

I like that they are able to handle anything that I give them.

M.C.

VERIFIED Peterson Tile CUSTOMER

3 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront, honest, punctual, and they get the job done when it is supposed to be done.

Good personality, and they are a good fit.

Joel D.

VERIFIED Peterson Tile CUSTOMER

4 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do really good work, and I like working with them. I have been working with them for years.

He gets back to me quickly, and he gets me in when I need him.

Arnie H.

VERIFIED Peterson Tile CUSTOMER

5 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work, and they are on schedule, on budget, and on time, all of the right stuff.

They were courteous and good workers.

Marti M.

VERIFIED Peterson Tile CUSTOMER

6 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fair prices and very neat and clean workers, they came through with what they promised.

They did what they said they were going to do.

Glenn

VERIFIED Peterson Tile CUSTOMER

7 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They did a good job.

Jim

VERIFIED Peterson Tile CUSTOMER

8 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

These guys are true professionals, and I really like them.

They show up on time, and I have no complaints or callbacks. They do the job to my satisfaction, and they are great.

Chris B.

VERIFIED Peterson Tile CUSTOMER

9 of 239

Quality 9
9 10
Loyalty Yes
CRITIQUE

Use them with confidence. You can be confident in doing business with them.

Easy to communicate with, they did great work, and they had a fair price.

Richard F.

VERIFIED Peterson Tile CUSTOMER

10 of 239

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do a high quality job, and they do it in a good time frame. They are able to deliver the product on time and on budget.

The timely manner in which they did the job

John P.

VERIFIED Peterson Tile CUSTOMER

11 of 239

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are trustworthy.

Family feel and competence

George

VERIFIED Peterson Tile CUSTOMER

12 of 239

Quality 9
9 10
Loyalty Yes
CRITIQUE

That they do great custom tile work

I like their efficiency on jobs.

Seth

VERIFIED Peterson Tile CUSTOMER

13 of 239

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are responsive, affordable, and they do a nice job.

I like how responsive the office is to our requests.

Lisa A.

VERIFIED Peterson Tile CUSTOMER

14 of 239

Quality 7
7 10
Loyalty No
CRITIQUE

They are reliable and average, but ask for somebody specific to do the work.

We liked the management, and we had used them before. They have good managers, just this time we were not happy with the person doing the work. The managers handle problems okay. We really love Joe, the manager. He is the main reason that we stay with them.

Chris

VERIFIED Peterson Tile CUSTOMER

15 of 239

Quality 7
7 10
Loyalty Yes
CRITIQUE

I can't think of anything off the top of my head.

They got the job done.

Dennis A.

VERIFIED Peterson Tile CUSTOMER

16 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

I came in with a really special request, and they treated me so well. They made my dream project come true, and they went out of their way to come through in a small window of time. I really am so appreciative of that. The work was great as well.

I would say the people, they were professional, friendly, and they really took to heart what I was trying to achieve.

John P.

VERIFIED Peterson Tile CUSTOMER

17 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast, efficient, and trustworthy

I am confident in their work.

Luke M.

VERIFIED Peterson Tile CUSTOMER

18 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely, and they did good work.

They met my expectations.

Matthew S.

VERIFIED Peterson Tile CUSTOMER

19 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

Both Gary and his wife are lovely to work with, and they do an excellent job.

The quality of work and the good attitude

Claire D.

VERIFIED Peterson Tile CUSTOMER

20 of 239

Quality 10
10 10
Loyalty Yes
CRITIQUE

One worker, I forgot his name, was really nice and just awesome. It was very quick and easy.

They are very affordable.

Read All 239 Survey Responses at Ratings View