Diamond Certified Company Report

Peninsula Parking

Diamond Certified Company Report

Peninsula Parking

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Marisa C.

VERIFIED Peninsula Parking CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, the girl in the office was very prompt and responsive.

The prompt, thorough communication

Allison A.

VERIFIED Peninsula Parking CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, polished, on time, and very friendly to the guests.

It was a rainy night. They were self-contained, didn't ask for anything, and just braved the storm. It was nice that they were so unobtrusive. They were perfect. I'll use them every time I need that type of service.

Rachael T.

VERIFIED Peninsula Parking CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very accommodating and responsive.

The valet guys were professional, on time, and understood what we needed.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rae Ann Reichmuth, Owner

Peninsula Parking provides a variety of transportation and parking management services for clients throughout the Bay Area. The company manages and executes customized logistics for its valet parking services to create a 5-star guest experience. “Our clients have access to scale and density,” says owner Rae Ann Reichmuth. “We’re able to step up staffing at a moment’s notice, all while delivering the top-notch services our clientele requires.”

Peninsula Parking’s specialized health care service is focused on the unique capabilities required of a professional hospital valet, including empathetic treatment of patients and their guests as well as adhering to health care-specific regulations. “We invest in people, processes and systems that support the health care community,” says Ms. Reichmuth.

In addition to valet parking and shuttle services, Peninsula Parking brings its clients state-of-the-art technology, communications systems, account service, administrative support, equipment supply, and liability protection so they can concentrate on their guests and customers.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Peninsula Parking

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Valet Parking
Shuttle Service
Parking Management
Traffic Control
Car Wash and Detail
Consulting Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Peninsula Parking

Peninsula Parking’s valets pose at a private event in Atherton.

Company Profile

Peninsula Parking provides a variety of transportation and parking management services for clients throughout the Bay Area. The company manages and executes customized logistics for its valet parking services to create a 5-star guest experience. “Our clients have access to scale and density,” says owner Rae Ann Reichmuth. “We’re able to step up staffing at a moment’s notice, all while delivering the top-notch services our clientele requires.”

Peninsula Parking’s specialized health care service is focused on the unique capabilities required of a professional hospital valet, including empathetic treatment of patients and their guests as well as adhering to health care-specific regulations. “We invest in people, processes and systems that support the health care community,” says Ms. Reichmuth.

In addition to valet parking and shuttle services, Peninsula Parking brings its clients state-of-the-art technology, communications systems, account service, administrative support, equipment supply, and liability protection so they can concentrate on their guests and customers.

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Company Philosophy

“We’re dedicated foremost to customer service and satisfaction. We do this by providing innovative parking solutions and relying on the dedication of our employees. We don’t just recruit talent—we are committed to developing our team members. With opportunity for advancement and comprehensive training programs, we empower our employees who are seeking growth to achieve their full potential as members of the Peninsula Parking family. By setting the bar high, we achieve success for ourselves and our customers!”

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Comparative Summary

Maintaining customer satisfaction is crucial for any business, but it’s even more important for valet parking companies that have earned the prestigious Diamond Certified award. For Peninsula Parking, the key to achieving and maintaining high levels of customer satisfaction is simple: make sure all its services are as comprehensive and detail-oriented as possible. “We’re known throughout the Bay Area for providing excellent service, and we work hard to keep that reputation,” says owner Rae Ann Reichmuth. “Ultimately, this type of approach is important for generating positive feedback and word-of-mouth referrals.”

Peninsula Parking has been providing transportation and parking management services for clients throughout the Bay Area since 2006. The company’s professional valet parking services are designed for all types of occasions and establishments (including charity events, hospitals, restaurants and commercial businesses), and its shuttle service provides transportation for special events, corporations and other destinations.

Unlike less experienced valet parking companies that strive to make their pricing as competitive as possible but sacrifice quality in the process, Peninsula Parking takes a detail-oriented approach to each job that ensures consistently positive experiences. “Some companies understaff events just to provide a better price, but then their guests are left waiting,” explains Ms. Reichmuth. “That’s why we quote according to the specific needs of each event rather than quoting based on a formula. It allows us to make sure we’re adequately staffed and prepared for every situation.”

Another distinguishing attribute of Peninsula Parking is the highly professional approach of its employees, all of whom are trained in industry-best practices and adhere to a strict uniform and grooming policy. “We always get positive feedback about how our valets present themselves,” says Ms. Reichmuth. “Our customers know that no matter what type of event they’re having, they can expect professionalism in both the appearances and performances of our employees.”

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Industry Info

When using a valet parking service, don’t forget that the company isn’t liable for theft or vandalism. Most people assume their vehicles are safe from intruders when they’re with a valet parking attendant, but it’s important to remember that even though a valet service will do its part to ensure the security of your vehicle, it doesn’t assume legal responsibility if somebody breaks in and steals your valuables. “A valet parking service’s responsibility only goes as far as parking cars in a safe area and making sure they’re locked,” says Rae Ann Reichmuth, owner of Peninsula Parking in San Carlos. “A reputable company will take every precaution to make sure a vehicle is safe, but it won’t require its employees to stand around and guard it.”

One proactive safety measure you can take is removing any visible valuables or hiding them in your trunk, glove compartment or center console. “It’s simple—if something valuable is lying out, it should be put in a less conspicuous place so it doesn’t attract any burglars,” says Ms. Reichmuth. “As a general rule, you should always hide anything that might tempt somebody to break in.”

The importance of signage
Whether for a commercial parking lot or a private event, one of the most essential tools of the valet parking industry is signs, also known as “signage.” Valet services employ signage to help direct and inform drivers as they approach an event or parking area, allowing traffic to flow as smoothly as possible.

The most common types of signs that valet services use are “front signs” and “directional signs.” “Front signs let drivers know to wait for the attendant, and directional signs are posted on corners to let people know where to go,” explains Ms. Reichmuth. “Signage is really important for keeping traffic moving and stopping things like people trying to self-park. And some places have really narrow or windy roads, so the signage helps guide people to where they need to be and keeps them safe.”

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Frequently Asked Questions

Q: Are you properly insured?

A: Yes, we’re completely insured and bonded. If you prefer, we can also offer additional insurance coverage for your event. It isn’t necessary, but some people like to have it to feel a little more secure.

Q: How do you handle pricing?

A: Our proposals are specific to the parameters of each job. We don’t just give an hourly rate or a sum total; rather, each price is based on a variety of factors specific to the event. Our proposals are very detailed because we want each customer to understand everything we’re providing.

Q: How should I go about tipping?

A: Many of our customers tip 15 percent based off the labor on the final bill, although some like to tip individual valets and other employees. When it comes to gratuity, all our tips are held by the event manager and split evenly among the staff at the end of the night.

Q: If it’s raining on the day of my event, can you provide a canopy or tent to keep my guests dry when they’re arriving or leaving?

A: Yes. On a rainy day, umbrella service is included for free. We have multiple types of umbrellas, tents and canopies, so however the location of your event is set up, we can provide what’s needed to keep your guests dry.

Q: Will your valets be able to drive my particular car?

A: Yes, our valets are trained to drive all vehicle makes and models.

Q: Do you do events at private residences?

A: Yes.

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SELECTED PHOTOS FROM Peninsula Parking

Peninsula Parking WEBSITE AND EXTERNAL FEED
  • Peninsula Parking SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Peninsula Parking
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Peninsula Parking : Average 9.5 out of 10 based on 175 unique customer surveys of customer satisfaction.

Marisa C.

VERIFIED Peninsula Parking CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, the girl in the office was very prompt and responsive.

The prompt, thorough communication

Rachael T.

VERIFIED Peninsula Parking CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very accommodating and responsive.

The valet guys were professional, on time, and understood what we needed.

Roxanne B.

VERIFIED Peninsula Parking CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They have a friendly staff, they are on time and the communication was very thorough.

From the point that we received the service until the day of the event, the contact between us was always great.

Allison A.

VERIFIED Peninsula Parking CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, polished, on time, and very friendly to the guests.

It was a rainy night. They were self-contained, didn't ask for anything, and just braved the storm. It was nice that they were so unobtrusive. They were perfect. I'll use them every time I need that type of service.

Brandon J.

VERIFIED Peninsula Parking CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are a good company, very good people at the event, who were able to handle everything.

They were just overall good.

Jennifer M.

VERIFIED Peninsula Parking CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, zero complaints.

They did what we hired them to do.

Jake W.

VERIFIED Peninsula Parking CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a great team for our event, they did a good job.

They were just good with everyone. It felt like a professional company who has done this before.

Stacy R.

VERIFIED Peninsula Parking CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job for our event.

They were professional.

Dawn B.

VERIFIED Peninsula Parking CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, if you have an event and need a parking company, they are good.

They were very friendly and professional.

Lindsay R.

VERIFIED Peninsula Parking CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a great job for us, they were referred to us by someone we know who had used them a few years back for a similar event.

They were just on top of everything and organized.

Katheryn K.

VERIFIED Peninsula Parking CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and took care of everyone who came to our event.

They were very professional and dressed well.

Jennifer .

VERIFIED Peninsula Parking CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they ran a very good valet service for us during our event. I would use them again and recommend them.

They were just very professional.

Denise A.

VERIFIED Peninsula Parking CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them, they provide a lot of services, mostly event driving and parking, they worked really well for a few parties we had for our company.

They were very professional and were dressed sharp.

Helen G.

VERIFIED Peninsula Parking CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that over the years, we are satisfied, we would use them again.

They are professional, they know how to park cars.

Scott L.

VERIFIED Peninsula Parking CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great on site staff for your event, as well as a dedicated project manager type of person to make sure everything gets scheduled. They are really professional, respectful, and did a great job.

They were just on top of it.

Heather S.

VERIFIED Peninsula Parking CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them, I have before and would again, they were great.

They have a very professional staff, on site and in office.

Kristin D.

VERIFIED Peninsula Parking CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, I mean it was a valet service we used for an event, so all I could really say is they were dressed nice, and they were professional.

They were dressed well.

Stephanie .

VERIFIED Peninsula Parking CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others to call them, scheduling was their biggest concern when I spoke with them, they were afraid they may not have the date open. I would say call as early as possible. They are very professional though and did a great job.

They were dressed nice and they were able to make it on the date we wanted.

Tammy G.

VERIFIED Peninsula Parking CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, reliable, and we would definitely use them again.

They were very responsive.

Marj C.

VERIFIED Peninsula Parking CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, efficient and professional

Their prompt feed back

Read All 175 Survey Responses at Ratings View