Diamond Certified Company Report

NorCal Remodeling Group

Diamond Certified Company Report

NorCal Remodeling Group

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 58 VERIFIED CUSTOMERS i

Susan A.

VERIFIED NorCal Remodeling Group CUSTOMER

1 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good job.

I needed it done by a certain time and they were able to accommodate the timeline.

Becky N.

VERIFIED NorCal Remodeling Group CUSTOMER

2 of 58

Quality 8
8 10
Loyalty Yes
CRITIQUE

Their price is high, but worth it. They do what they promise.

They just do what they promise. They did it all in five days and all of the materials were what they said they would be.

Kay S.

VERIFIED NorCal Remodeling Group CUSTOMER

3 of 58

Quality 9
9 10
Loyalty Yes
CRITIQUE

I guess I would just say that they did a good job.

Nothing really, other than they did a good job.

Read All 58 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

NorCal Remodeling Group remodels indoor and outdoor living spaces for residential and commercial clients in San Mateo, Santa Clara, Alameda, Monterey, and San Francisco Counties. The company’s remodeling capabilities extend to everything from kitchens and bathrooms to interlocking pavers and artificial turf, and it’s also qualified to provide project management services throughout each step of the construction process.

CEO Jonathan Moore says NorCal Remodeling Group’s customer-centric approach to remodeling has been a key factor in its success. “We want to improve the construction experience for every client and be more hands-on than they expect. They know they’re partnering with an entire team, not just a salesperson and a foreman. From the day they call us asking for an appointment until their project is complete, we welcome them into our family.”

NorCal Remodeling Group prioritizes communication in every aspect of its operations in order to achieve the best possible results. “Our clients get updates at each phase of their projects, which really adds to the quality of service they receive,” says President Steven Molof. “By keeping them up-to-date on our progress, we can ensure they’re getting exactly what they want.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON NorCal Remodeling Group

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
Alameda County
Monterey County
San Francisco County

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Interlocking Paver Installation
Artificial Turf
Retaining Walls
Project Management

BRANDS Supported
  • Bath Planet

  • Moen

  • Delta

  • Hansgrohe

  • Ace Hardware

  • Calstone

  • Belgard

  • Techniseal

  • CertainTeed

  • Milgard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON NorCal Remodeling Group

Company Profile

NorCal Remodeling Group remodels indoor and outdoor living spaces for residential and commercial clients in San Mateo, Santa Clara, Alameda, Monterey, and San Francisco Counties. The company’s remodeling capabilities extend to everything from kitchens and bathrooms to interlocking pavers and artificial turf, and it’s also qualified to provide project management services throughout each step of the construction process.

CEO Jonathan Moore says NorCal Remodeling Group’s customer-centric approach to remodeling has been a key factor in its success. “We want to improve the construction experience for every client and be more hands-on than they expect. They know they’re partnering with an entire team, not just a salesperson and a foreman. From the day they call us asking for an appointment until their project is complete, we welcome them into our family.”

NorCal Remodeling Group prioritizes communication in every aspect of its operations in order to achieve the best possible results. “Our clients get updates at each phase of their projects, which really adds to the quality of service they receive,” says President Steven Molof. “By keeping them up-to-date on our progress, we can ensure they’re getting exactly what they want.”

Read moreRead Less
Company Philosophy

“Our goal is to maintain positive, lifelong relationships with our clients—if we can accomplish that, everything else will fall into place. We only succeed when our customers succeed, so we work hard to create enjoyable experiences and provide them with projects that have extraordinary beauty and lasting value.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For NorCal Remodeling Group, keeping customers happy comes down to two key factors: communication and availability. “We make sure our clients know that they truly have the ability to contact us 24/7,” says CEO Jonathan Moore. “It’s one thing to say it and another thing to deliver it. Upon purchase, Steven [Molof, co-owner] and I give our personal cellphone numbers to our homeowners and welcome them to call us any time! We are here to build lifelong relationships.”

Mr. Moore and Mr. Molof have been experts in the remodeling industry since 2008, and in 2018, they made the natural progression of bringing their expertise and team members together by becoming business partners and founding NorCal Remodeling Group. Combining their passion for a truly customer-centric experience and delivering life-changing remodels are at the core of who they are.

Unlike less experienced contractors that take an “assembly line” approach to every project, NorCal Remodeling Group gives its clients peace of mind by providing them with personalized, dedicat­ed service. “We actually care about our clients and treat them like family,” says Mr. Molof. “We don’t just sell peace of mind—we literally guarantee it. Our people, products and processes are unmatched. For example, we don’t install bathtub or shower overlays that simply cover up existing problems; rather, we perform a full demolition down to the studs to ensure the system is constructed properly to last a lifetime.”

To further differentiate itself from its competition, NorCal Remodeling Group employs highly trained specialists who have the experience to handle a wide variety of remodeling projects. “We’re not a general remodeling team—when a client invests in a project with us, they get specialists in that particular area,” affirms Mr. Moore. “Ultimately, this allows them to get a more efficient, organized, thorough job with higher quality work and a reliable timeline.”

Read moreRead Less
Industry Info

You don’t have to sacrifice quality to save money on a bathroom remodel.

When planning a bathroom remodeling project, it’s important to establish a realistic budget and actively manage it. You may know the style and look you want to achieve, but the options you choose may drive the project’s price higher than you can reasonably afford. To stretch your remodeling budget and still end up with stylish results, consider the following tips:

  • Carefully compare products before you make final decisions, and keep an open mind when you discuss product and design ideas with your contractor.
  • If you start running out of space, you may be able to steal some from a neighboring room or closet (a process called “space reconfiguration”). If your overall space is limited, purchase a jetted tub and shower combination or install a pedestal sink instead of a vanity cabinet with a sink. Pedestal sinks eliminate the need for vanities and save space, but be aware that some models may cost more than a separate vanity cabinet and sink.
  • When revamping an old bathroom to meet modern expectations for luxury, you should familiarize yourself with the latest options in home spa advancements such as underfloor heating.

When it comes to hiring a contractor to handle your bathroom or kitchen project, it’s best to find a company that specializes in bathroom or kitchen work rather than a general contractor who relies on an ever-changing pool of subcontractors. “Bathrooms and kitchens are very nuanced and require that extra special experience and eye for detail, so unless you’ve been working on them for many years, you won’t know exactly what to look for,” says Steven Molof, president of NorCal Remodeling Group in San Mateo. “It’s much more efficient to hire a specialist. They’ll have the right tools and processes for the job, which will make your project more efficient and help you avoid potential surprises.”

Read moreRead Less
Frequently Asked Questions

Q: How quickly can you start my remodeling project?

A: We normally schedule eight to 10 weeks out, depending on the project.

Q: How much will it cost to complete my project?

A: It depends on the scope of work that you want us to complete. Once we visit your home and determine exactly what we’re doing, we’ll be able to give you a detailed and accurate estimate.

Q: Can you give me a virtual estimate?

A: Yes, we offer a variety of virtual services in response to the COVID-19 crisis, including estimates.

Q: What is the LEAP system and how does it work?

A: LEAP is a digital system that’s customized and totally unique to our company. It allows us to provide full customer service and lets our clients see exactly what they’re purchasing. Once we measure everything in your bathroom and plug the information into LEAP, we’ll be able to give you an honest, complete estimate.

Q: What are the financial benefits of investing in a kitchen or bathroom remodel?

A: You’ll get an immediate return on your investment. Hanley Wood and Remodeling magazine is a third-party source that surveys all of the U.S remodeling market and provides local, regional, and national reports on the cost vs. value of the 22 common remodeling projects that homeowners undertake each year. When you invest with us, not only do you immediately recoup on your investment, but you also receive a lifetime warranty that’s fully transferrable! We’re here to help protect your financial investment with the peace of mind you deserve.

Q: Why is it important to work with a remodeling contractor that specializes in bathrooms?

A: Bathrooms have a lot of nuances, so unless you have a lot of experience working on them, you won’t know everything to look for, which can cost you a lot of money. It’s better to hire a specialist who’s a master of their trade. Their tools and materials will be more organized, they’ll know exactly what steps are coming next, and they’ll be able to limit potential surprises.

Q: What type of bathtub material do you recommend?

A: We recommend using acrylic composite wet area panels. They come with a lifetime warranty, they look beautiful, they’re easy to maintain, they prevent mold and mildew, they’re completely nonporous, and they can be installed in just a couple of days. Our materials come in high-definition 4k graphic imaging, which represents real stone and tile but comes with all the benefits of a fully nonporous system. We even offer patented nonporous acrylic walls that look and feel just like real tile, but without any of the downsides of a porous tile and grout system.

Read moreRead Less

SELECTED PHOTOS FROM NorCal Remodeling Group

Shares
NorCal Remodeling Group WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON NorCal Remodeling Group
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 58 VERIFIED CUSTOMERS i

Susan A.

VERIFIED NorCal Remodeling Group CUSTOMER

1 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They do good job.

I needed it done by a certain time and they were able to accommodate the timeline.

Roger D.

VERIFIED NorCal Remodeling Group CUSTOMER

2 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell others that they do a good job.

I don't think that there is anything other than the end job. Everything came together great.

Karen M.

VERIFIED NorCal Remodeling Group CUSTOMER

3 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job.

They were quick.

Mary G.

VERIFIED NorCal Remodeling Group CUSTOMER

4 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did an amazing job. The work was high quality, and the customer service was great as well.

They were honest in their proposal, no surprises.

Steve C.

VERIFIED NorCal Remodeling Group CUSTOMER

5 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they were really professional and their craftsmanship was really good.

They were really professional, on time, kept to their schedule and time line, plus the quality of their work was good.

Maureen E.

VERIFIED NorCal Remodeling Group CUSTOMER

6 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good. They knew what they were doing and they got everything done.

How quickly they responded

Esther F.

VERIFIED NorCal Remodeling Group CUSTOMER

7 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They were quick.

Albert L.

VERIFIED NorCal Remodeling Group CUSTOMER

8 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They were great.

I would say the ease of working with them

Kathryn Q.

VERIFIED NorCal Remodeling Group CUSTOMER

9 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

When I say they did a good job, I 100% mean it. They did great, really good work. They had good communication, showed up everyday on time, and were respectful when walking through the house and stuff. They stuck to the 7-day timeline as well.

The workers who came out were very polite.

Fred B.

VERIFIED NorCal Remodeling Group CUSTOMER

10 of 58

Quality 10
10
Loyalty No
CRITIQUE

It was quick, but it was expensive.

Very polite and clean

James F.

VERIFIED NorCal Remodeling Group CUSTOMER

11 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

Well, they did the job as agreed and everything looks great.

They were polite and professional, the work was done within the time frame and all of the work we agreed on was done as we agreed. They followed through.

Allen J.

VERIFIED NorCal Remodeling Group CUSTOMER

12 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I think they have a good company.

They have a quick turnaround.

Robert B.

VERIFIED NorCal Remodeling Group CUSTOMER

13 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They are really good, talented.

The workers, the two guys who built the shower were great kids.

Robert P.

VERIFIED NorCal Remodeling Group CUSTOMER

14 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

We had this done a long time ago. I don't really remember, but it was fine.

They were good.

Alex G.

VERIFIED NorCal Remodeling Group CUSTOMER

15 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional, on time, finished the work, and they cleaned up.

They did a great job.

Kevin Z.

VERIFIED NorCal Remodeling Group CUSTOMER

16 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They did an amazing job. I would recommend them.

The installers were quick and the work is amazing.

Pam M.

VERIFIED NorCal Remodeling Group CUSTOMER

17 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

Hire them. They are great.

The end result

Gia L.

VERIFIED NorCal Remodeling Group CUSTOMER

18 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I think the key thing is that they are professional, reliable, and get the job done.

The number one thing that stood out was their professionalism.

Ronald B.

VERIFIED NorCal Remodeling Group CUSTOMER

19 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are reliable, respectful, and they did a good job overall.

Well, they got the job done.

Lenore K.

VERIFIED NorCal Remodeling Group CUSTOMER

20 of 58

Quality 10
10
Loyalty Yes
CRITIQUE

They do a great job.

They are quick.

Read All 58 Survey Responses at Ratings View

Contact Info