Diamond Certified Company Report

Miracle Cleaners

Diamond Certified Company Report

Miracle Cleaners

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i

Nevarez N.

VERIFIED Miracle Cleaners CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very precise. I had no problems.

I like the next day service. She doesn't make me wait and she is very good at her word.

Alex C.

VERIFIED Miracle Cleaners CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to go there immediately. I have been going there for years and they are great. Their service is fantastic.

I like their efficiency, quality and pricing.

Sally S.

VERIFIED Miracle Cleaners CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very hospitable, friendly and honest.

My parents used to own a liquor store across the street, lots of great memories. I have been going there since I was a kid. I am 55 years old now and I have been going there since I first bought a suit.

Read All 201 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Miracle Cleaners has been serving the dry cleaning and laundry needs of San Francisco residents for 40 years. In addition to washing, drying, and folding all types of clothing and fabrics (including leather, gowns and wedding dresses), the company cleans rugs, quilts, draperies and many other household items. It also provides complete alteration services for men’s and women’s clothing.

Owner Stacy Huey says Miracle Cleaners’ four decades of success is a direct result of its delicate approach to handling clothing and fabrics, its steadfast dedication to providing high-quality laundry and alteration services, and its desire to uphold its longstanding reputation for excellence. “We work hard to accommodate our customers’ schedules, and we always treat their belongings like they’re our own.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Miracle Cleaners

Locations

San Francisco

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SERVICES PERFORMED

Alterations
Dry Cleaning
Folding
Laundry
Rugs/Drapes
Wedding Dresses
Gowns
Leather

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Miracle Cleaners

Miracle Cleaners’ Ocean Avenue storefront

Company Profile

Miracle Cleaners has been serving the dry cleaning and laundry needs of San Francisco residents for 40 years. In addition to washing, drying, and folding all types of clothing and fabrics (including leather, gowns and wedding dresses), the company cleans rugs, quilts, draperies and many other household items. It also provides complete alteration services for men’s and women’s clothing.

Owner Stacy Huey says Miracle Cleaners’ four decades of success is a direct result of its delicate approach to handling clothing and fabrics, its steadfast dedication to providing high-quality laundry and alteration services, and its desire to uphold its longstanding reputation for excellence. “We work hard to accommodate our customers’ schedules, and we always treat their belongings like they’re our own.”

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Company Philosophy

"We have a very strong, personal commitment to customer satisfaction, and we never consider a cleaning job complete until the client is happy. The best thing about coming to work every day is seeing smiles on the faces of our customers and knowing we've done the best work we could possibly do."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for dry cleaning and laundry companies that have earned the prestigious Diamond Certified award. For Miracle Cleaners, the key to achieving and maintaining high levels of customer satisfaction is simple: provide fast, detail-oriented services that its clients can depend on. “We earn the trust of our customers by treating their items with the utmost care,” says owner Stacy Huey. “After more than three decades in business, they know they can rely on us to fulfill their needs.”

Miracle Cleaners has been serving the dry cleaning and laundry needs of San Francisco residents since 1979. The company’s primary focus is washing, drying, and folding all types of clothing and fabrics (including leather), but it also has the in-house capabilities to clean household items like rugs and quilts and perform alterations on men’s and women’s clothing.

Unlike less experienced dry cleaning and laundry companies that take an “assembly line” approach to every job, Miracle Cleaners offers careful, customized service that’s designed to ensure high-quality results. “We treat our customers’ belongings like they were our own, which means we take every precaution to make sure nothing gets damaged or lost,” says Ms. Huey. “We also work hard to accommodate our customers’ schedules and provide quick turnaround when it’s needed.”

Another distinguishing attribute of Miracle Cleaners is its meticulous approach to treating stains. “We check every item before treating it so we can determine the nature of the stain and decide which chemical would be best to remove it,” explains Ms. Huey. “Using the right chemicals helps us avoid any color loss or damage to our customers’ items, which they really appreciate.”

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Industry Info

It’s a good idea to promptly address stains on your clothes, but leave more intensive measures to a professional. Whether it’s an article of clothing or a fabric item like a blanket or rug, successfully removing a stain often requires the expertise of a cleaning professional. However, prior to bringing your soiled item to a cleaner, you should take proactive measures to help ensure a positive result.

The first thing to do when a stain occurs is take immediate action. “If you take care of a stain right away, it’ll come out a lot easier than if you wait too long,” says Stacy Huey, owner of Miracle Cleaners in San Francisco. The first step to addressing any stain is to apply water to the area, which will activate the stain and prevent it from setting, or forming a chemical bond with the fabric. When a stain is allowed to set, it often becomes permanent, which leaves you with limited treatment options.

While it’s a good idea to treat a stain with water, there are certain things you should avoid. The first is heat, which can speed up the bonding process between the stain and the fabric. Instead of hot water, apply cold or lukewarm water to the stain, and don’t place the stained clothing near a heat source to dry. The second thing to avoid is pressure. When applying water to the stain, do so gently. Dabbing and letting the water soak in will work better than scrubbing vigorously.

Other than applying water and a little soap, Ms. Huey advises against attempting to treat a stain yourself. “If you plan on taking your garment to a dry cleaner, don’t try to fix the problem yourself—just let them deal with it,” she says. “If you use the wrong solvent or substance, you can make things worse. Also, don’t wash or dry your garments before bringing them in. Laundry detergent and dryer heat can increase the likelihood of the stain setting.”

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Frequently Asked Questions

Q: How long will it take to clean my clothes?

A: It depends on how quickly you need them back. If you need a garment right away, we can expedite it. Otherwise, it usually takes two to four days, depending on the nature of the job.

Q: Do you charge extra for expedited laundry service?

A: Yes.

Q: Do you perform alterations?

A: Yes, we can provide a full range of garment alterations, including the addition of buttons and zippers.

Q: Can you clean and alter uniforms?

A: Absolutely. We actually have a lot of police officers who bring their uniforms to us.

Q: Can you clean wedding dresses?

A: Yes.

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SELECTED PHOTOS FROM Miracle Cleaners

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Diamond Certified RATINGS ON Miracle Cleaners
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 201 VERIFIED CUSTOMERS i
Miracle Cleaners : Average 9.1 out of 10 based on 201 unique customer surveys of customer satisfaction.

Nevarez N.

VERIFIED Miracle Cleaners CUSTOMER

1 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very precise. I had no problems.

I like the next day service. She doesn't make me wait and she is very good at her word.

Alex C.

VERIFIED Miracle Cleaners CUSTOMER

2 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to go there immediately. I have been going there for years and they are great. Their service is fantastic.

I like their efficiency, quality and pricing.

Sally S.

VERIFIED Miracle Cleaners CUSTOMER

3 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very hospitable, friendly and honest.

My parents used to own a liquor store across the street, lots of great memories. I have been going there since I was a kid. I am 55 years old now and I have been going there since I first bought a suit.

Vincent Y.

VERIFIED Miracle Cleaners CUSTOMER

4 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good service

Great turnaround time

Inzunza I.

VERIFIED Miracle Cleaners CUSTOMER

5 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think Stacy the owner is really friendly. She knows what she's doing.

Customer service is great and Stacy the owner is great.

Barron B.

VERIFIED Miracle Cleaners CUSTOMER

6 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice people

Nothing in particular

Ms. H.

VERIFIED Miracle Cleaners CUSTOMER

7 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality service and good pricing

It was all good.

Renisha R.

VERIFIED Miracle Cleaners CUSTOMER

8 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work fast.

Most companies take at least two weeks to do any alterations. Miracle Cleaners do quick alterations.

Owen

VERIFIED Miracle Cleaners CUSTOMER

9 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had some emergencies that I needed to take care of and they did the job.

I like everything.

Ms. M.

VERIFIED Miracle Cleaners CUSTOMER

10 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a weird stain for three years and Stacy fixed it. She is so honest.

That they are good for tough jobs such as stains, etc.

Blair W.

VERIFIED Miracle Cleaners CUSTOMER

11 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great business

Customer service and reliability

I. L. L.

VERIFIED Miracle Cleaners CUSTOMER

12 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

The people were very considerate, engaging, and warm.

The lady went out of her way to make sure I got my coat and she did it on a day that she was not planning on being there. She went beyond the call of duty.

Anna B.

VERIFIED Miracle Cleaners CUSTOMER

13 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like it. Every time, things are clean and nice. I would recommend them to everybody. I even referred them to my friends. My friends use them as well.

The owners are very nice people and I have no complaints.

Mr. B.

VERIFIED Miracle Cleaners CUSTOMER

14 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the sweetest person working there. It is a neighborhood place. They have very good service and they are very nice people.

The cleaning is good and they are especially friendly. I feel good when I go in there. I have been using them for years.

Ellyn G.

VERIFIED Miracle Cleaners CUSTOMER

15 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They did a good job.

Laura P.

VERIFIED Miracle Cleaners CUSTOMER

16 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Since I have used them for years, they are really good. Even if they don't have it, they will be able to fix it for you. They have been good to my family.

It is not too expensive, and if you need it done by a certain day, they can get it done by that day. They are really nice about it. They have never failed me once.

L. N. O.

VERIFIED Miracle Cleaners CUSTOMER

17 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, it was a reasonable cost, and I was very satisfied.

They did a great job. My clothes were clean.

S. E. L.

VERIFIED Miracle Cleaners CUSTOMER

18 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service, great craftsmanship, and great work

Their attention to detail and giving the customer what they want, when I have brought something there, it was done to satisfaction.

Tina L.

VERIFIED Miracle Cleaners CUSTOMER

19 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

I received very good business there.

I liked how they got the stains from the items of clothing out. They did a very good job.

Tracy

VERIFIED Miracle Cleaners CUSTOMER

20 of 201

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there. Use them. I've been using them for years.

They've been there for years and they go above and beyond what you ask of them.

Read All 201 Survey Responses at Ratings View