Diamond Certified Company Report

Metro Painting Co.

Diamond Certified Company Report

Metro Painting Co.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 198 VERIFIED CUSTOMERS i

Karen S.

VERIFIED Metro Painting Co. CUSTOMER

1 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, efficient, and clean. They are understanding of their customers time and constraints. They were very accommodating with the contractors who were working next door.

I really like the people. They do good work. This is the second time that I’ve used them, and I will use them again.

Matt F.

VERIFIED Metro Painting Co. CUSTOMER

2 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

You should use them.

They are high quality painters. The price is good.

Debbie R.

VERIFIED Metro Painting Co. CUSTOMER

3 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I thought they did a good, quality job. They were responsible. They showed up on time, and they were efficient.

Read All 198 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Terry Kim, Owner

Metro Painting Co. is a full-service painting contractor that serves residential, commercial and industrial clients throughout the Bay Area. The company handles interior and exterior painting projects of all types, including those designated by property managers and homeowners’ associations. It takes pride in only using quality paints from top manufacturers such as Kelly-Moore, Dunn-Edwards and Sherwin-Williams.

Metro Painting provides a Quality Assurance Checklist for every painting project that guarantees a variety of services, including pressure washing, caulking, patching and sealing, preparing surfaces, masking, priming, covering areas with drop cloths, protecting plants and foliage, and applying finish coats with state-of-the-art equipment and technology. Owner Terry Kim says the company has earned an excellent  reputation for satisfying customers through its commitment to employing highly trained, friendly painters and using top-quality materials.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Metro Painting Co.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
San Francisco

SERVICES PERFORMED

Interior & Exterior Painting
Commercial & HOA Painting Projects
Pressure Washing
Dry Rot/Stucco/Drywall/Trims/Door Repair

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Metro Painting Co.

Metro Painting recently completed this residential exterior painting project in San Francisco.

Company Profile

Metro Painting Co. is a full-service painting contractor that serves residential, commercial and industrial clients throughout the Bay Area. The company handles interior and exterior painting projects of all types, including those designated by property managers and homeowners’ associations. It takes pride in only using quality paints from top manufacturers such as Kelly-Moore, Dunn-Edwards and Sherwin-Williams.

Metro Painting provides a Quality Assurance Checklist for every painting project that guarantees a variety of services, including pressure washing, caulking, patching and sealing, preparing surfaces, masking, priming, covering areas with drop cloths, protecting plants and foliage, and applying finish coats with state-of-the-art equipment and technology. Owner Terry Kim says the company has earned an excellent  reputation for satisfying customers through its commitment to employing highly trained, friendly painters and using top-quality materials.

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Company Philosophy

“Our experienced estimators, project managers, craftsmen and office staff ensure our clients receive high-quality workmanship in a timely, professional manner. We care about protecting and beautifying their properties, so we use only the best materials from leading manufacturers. No matter how large or small the project, we aim to do the job right every time.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For Metro Painting Co., the key to achieving and maintaining high levels of customer satisfaction is simple: take a comprehensive, detail-oriented approach to every project, regardless of its size. “When our clients see how thorough we are with our preparation and paint application methods, they know they’ll be getting quality results,” says Project Manager Jeff Kim. “We have a reputation for being highly attentive to details, and we’re very proud of that.”

Metro Painting has been providing interior and exterior painting services for residential, commercial, and industrial clients throughout the Bay Area since 1999. The company takes on all types of painting projects, including those designated by property managers and HOAs, and it exclusively uses high-quality paint products made by top manufacturers like Kelly-Moore, Dunn-Edwards, and Sherwin-Williams.

Unlike painting companies that hire inexperienced technicians in an effort to reduce their operating costs, Metro Painting maintains a staff of highly trained professionals who are committed to providing quality work and customer service. “Our employees are industry veterans who know how to paint all types of surfaces and communicate well with our clients,” says Mr. Kim. “Also, as the project manager, I stay in contact with each customer throughout their project and make sure we’re meeting all of their expectations.”

Another distinguishing attribute of Metro Painting is the fact that it customizes its painting methods for each specific job, which Mr. Kim says is important for ensuring high-quality results. “Paint application should always depend on the situation. For example, when we paint rough stucco, we may use a sprayer because it’s hard to get to all the crevices with a roller. If we can save a client time and money by using a sprayer instead of a brush or roller, we’ll do it.”

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Industry Info

If you’re taking on an interior painting project, consider using low- or no-VOC paints. The smell of fresh paint may signal a fresh start to many homeowners, but it can also be harmful, particularly for children, animals and those with compromised breathing. The reason is simple: just like new carpeting and many cleaning products, fresh paint can contain volatile organic compounds (VOCs), which are released into the air as a gas when paint is applied to a surface.

VOCs can be responsible for several short- and long-term health problems, including irritation of the throat, eyes, nose or respiratory system; headaches, nausea, lightheadedness and dizziness; memory impairment; and allergic reactions. People who are exposed to new paint and other VOC-heavy substances can also develop asthma, liver and kidney damage, cancer, and damage to their central nervous system.

New, wet paint has the highest percentage of VOCs. As paint dries and the scent disappears, the VOCs dissipate into the environment. “VOCs in exterior paint aren’t as much of a concern because the smell and compounds are outside, so they have a less of a chance to affect the people inside,” explains Jeff Kim, project manager at Metro Painting Co. in San Francisco. “However, interior paint can be a problem for people who are sensitive to the smell or to VOCs in general. You can avoid this by using paint products with low- or zero-VOC content. They have very little odor and they’re less toxic to people and animals.”

Due to demand, more paint manufacturers are creating low- and no-VOC products in a variety of colors, finishes, and grades. They also recommend only applying paint in well-ventilated areas, opening windows and doors until all the paint is dry, and avoiding areas with fresh paint if you have a known sensitivity to VOC-laden products or a medical condition that’s exacerbated by VOCs.

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Frequently Asked Questions

Q: When can you start my painting project?

A: That depends on the time of year and how busy we are, but generally speaking, we’ll be able to get to your project within two or three weeks of your initial call.

Q: Do you provide free estimates?

A: Yes, that’s the first thing we do on every project. We’ll come to your property, look at the scope of work that needs to be done and email you a proposal within a couple of days.

Q: Will you be able to make any necessary repairs before you apply paint?

A: Yes, we can repair wood rot, dry rot and exterior damage. If you know you want that service ahead of time, we’ll talk about it during the estimate phase and add that into your written estimate.

Q: How do you apply paint?

A: We use three application methods: brushes, rollers and spray machines. The method we use for your project will depend on what’s best for your particular situation.

Q: What type of paint will you use?

A: We use high-quality paint from manufacturers like Kelly-Moore, Dunn-Edwards and Sherwin-Williams. We’ll let you choose the type of paint we use so you can be sure it meets your needs and specifications.

Q: How long will my exterior paint job last?

A: The Bay Area’s weather is hard on exterior paint, but you can expect a good paint job to last eight to 10 years.

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SELECTED PHOTOS FROM Metro Painting Co.

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Diamond Certified RATINGS ON Metro Painting Co.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 198 VERIFIED CUSTOMERS i
Metro Painting Co. : Average 8.9 out of 10 based on 198 unique customer surveys of customer satisfaction.

Karen S.

VERIFIED Metro Painting Co. CUSTOMER

1 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, efficient, and clean. They are understanding of their customers time and constraints. They were very accommodating with the contractors who were working next door.

I really like the people. They do good work. This is the second time that I’ve used them, and I will use them again.

Matt F.

VERIFIED Metro Painting Co. CUSTOMER

2 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

You should use them.

They are high quality painters. The price is good.

Debbie R.

VERIFIED Metro Painting Co. CUSTOMER

3 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I thought they did a good, quality job. They were responsible. They showed up on time, and they were efficient.

Julie F.

VERIFIED Metro Painting Co. CUSTOMER

4 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. I would hire them again. They're fabulous and wonderful.

I love them. I would hire them again. They're fabulous, just wonderful.

Mike W.

VERIFIED Metro Painting Co. CUSTOMER

5 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a quality job. They have reasonable prices, and they are reliable.

They provide fast and efficient service.

Ben

VERIFIED Metro Painting Co. CUSTOMER

6 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very satisfied with the quality of the work. They are reliable. They did the job from beginning to end. They kept everything very clean, and they were very professional.

I liked the quality of their work and the quality of the staff. They were very professional.

Philip

VERIFIED Metro Painting Co. CUSTOMER

7 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't say enough good things about them. They are very professional. I've been using them for quite a while, and the test of a really good paint job is how long it lasts. They just did an absolutely great job. Their employees have been there for a long time. They do very good, high quality work.

They show up on time. They started when they said they were going to. They do a great prep-job and that is key to a quality, lasting finish. They just were easy to work with. I would highly recommend them.

Helen L.

VERIFIED Metro Painting Co. CUSTOMER

8 of 198

Quality 9
9 10
Loyalty Yes
CRITIQUE

Their price was reasonable. They were accommodating. The workers were friendly, and the person that did the estimate was friendly.

They were on schedule. They told me when they were going to have the scaffold up. They told me when the painters would start, and I was introduced to the head painter. They were more than satisfactory, above average.

Wenda M.

VERIFIED Metro Painting Co. CUSTOMER

9 of 198

Quality 9
9 10
Loyalty Yes
CRITIQUE

They know what they're doing. They're reliable. They have a good point-person communication-wise. That's always important.

I liked the overall quality and end results.

Pon

VERIFIED Metro Painting Co. CUSTOMER

10 of 198

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're very reliable, reasonably priced, professional, and flexible and efficient.

They're very reliable and reasonably priced. They do a good job.

Thomas B.

VERIFIED Metro Painting Co. CUSTOMER

11 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very helpful in color and texture selection, spent the time to make sure we wanted the color dried prior to starting the whole job. The painting looks great still.

The work was all done correctly, and it's held up.

Susan C.

VERIFIED Metro Painting Co. CUSTOMER

12 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to others.

They are accommodating.

Jose I.

VERIFIED Metro Painting Co. CUSTOMER

13 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

Feel free to use them, they are very professional.

Accurate description of what they are going to do and proper delivery, and I enjoyed the testimonials that they provided. I would recommend them to others.

Steve M.

VERIFIED Metro Painting Co. CUSTOMER

14 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. That's about it.

The painting, they were very easy to work with also.

Mike W.

VERIFIED Metro Painting Co. CUSTOMER

15 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and they do a good quality job and the prices are reasonable.

The service and the quality are excellent.

Kristen

VERIFIED Metro Painting Co. CUSTOMER

16 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very easy to work with, very prompt and very detailed

Their response time

Frank L.

VERIFIED Metro Painting Co. CUSTOMER

17 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good painters on their crew.

I really liked the guys we worked with.

Kaan T.

VERIFIED Metro Painting Co. CUSTOMER

18 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job for me.

Their responsiveness

Mike W.

VERIFIED Metro Painting Co. CUSTOMER

19 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very good service. They're very reliable.

I liked that they show up when they promise to show up and they finish when they say they will. They are very careful around your home.

Robert F.

VERIFIED Metro Painting Co. CUSTOMER

20 of 198

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they pay attention to detail, and their workers are friendly but professional. They do every little extra thing that we forget to even think about.

It's the quality of their work that I like. When you have the outside of your house painted, what counts most is all the extra cleanup that must be done before the painting, the sanding and caulking and what not. That's an area where they really pay attention to detail and it shows in the finished product.

Read All 198 Survey Responses at Ratings View