Diamond Certified Company Report

Irwin Construction

Diamond Certified Company Report

Irwin Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 40 VERIFIED CUSTOMERS i

Lyn N.

VERIFIED Irwin Construction CUSTOMER

1 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'll tell you the first thing that made me realize that Irwin Construction was different than that other 5 companies that came out to do a bid for the work I needed done. Everyone else came in and did a 15 minute walk-through on my property, gave me a number, and then went away. Charles Irwin spent at least an hour and a half really evaluating the property, writing up a very detailed bid, which totally told me what he was going to do.

His prices were more than the others, but I didn't know what the other companies were giving a bid on. I'm delighted with everything, and Charles went above and beyond the call of duty.

Renee

VERIFIED Irwin Construction CUSTOMER

2 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a perfectionist, and a finisher. What he tells you he's going to do, he always does more. I didn't expect all of what he did.

I liked his expertise and his workmanship. He's unbelievable and the people he brings with him to do the specific jobs that have to be done, are above par.

Gretchen V.

VERIFIED Irwin Construction CUSTOMER

3 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very good at figuring things out, good at making suggestions, and comparing prices. He's very flexible and willing to work with you.

He can take an idea and build it without any blueprints.

Read All 40 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Charles Irwin, Owner

Irwin Construction provides a complete range of kitchen and bathroom remodeling services for residential clients in Santa Clara County. The company handles every phase of its customers’ remodeling projects, including cabinets, electrical, plumbing, drywall, painting, custom tile, granite, lighting, foundation, carpentry, trim, baseboard, crown molding and roofing. It can also provide room additions.

Owner Charles Irwin says his hands-on approach to remodeling has been an important aspect of Irwin Construction’s success. “I’ve always liked creating things with my hands. At the end of the day, every job I do is someone’s dream, so I make sure to utilize all my skills and experience to make that dream come true for them. I chose this line of work because this is where my passion is.”

Irwin Construction communicates with its clients throughout every phase of the remodeling process so they know exactly what to expect. “I’m straightforward with my customers—I take the time to explain things in a relatable manner,” says Mr. Irwin. “By listening closely to what my customers want, I’m able to design and remodel homes that are functional and affordable.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Irwin Construction

COMPANY CONTACT
Service AREA

Santa Clara County
including Gilroy
Morgan Hill
Hollister
San Jose
Sunnyvale
Mountain View
Milpitas
Cupertino,
Campbell.

SERVICES PERFORMED

Custom Cabinets
Kitchen & Bathroom Remodels
Full House Remodels
Additions
Drywall
Electrical
Plumbing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Irwin Construction

Company Profile

Irwin Construction provides a complete range of kitchen and bathroom remodeling services for residential clients in Santa Clara County. The company handles every phase of its customers’ remodeling projects, including cabinets, electrical, plumbing, drywall, painting, custom tile, granite, lighting, foundation, carpentry, trim, baseboard, crown molding and roofing. It can also provide room additions.

Owner Charles Irwin says his hands-on approach to remodeling has been an important aspect of Irwin Construction’s success. “I’ve always liked creating things with my hands. At the end of the day, every job I do is someone’s dream, so I make sure to utilize all my skills and experience to make that dream come true for them. I chose this line of work because this is where my passion is.”

Irwin Construction communicates with its clients throughout every phase of the remodeling process so they know exactly what to expect. “I’m straightforward with my customers—I take the time to explain things in a relatable manner,” says Mr. Irwin. “By listening closely to what my customers want, I’m able to design and remodel homes that are functional and affordable.”

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Company Philosophy

"My clients are very important to me, so I always put their needs first and treat their homes with the utmost respect. My goals on every project are simple: provide the client with a good value for their investment and make sure they have a positive experience."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for cabinet contractors that have earned the prestigious Diamond Certified award. For Irwin Construction, the best way to keep customers happy is to adhere to high standards of quality throughout every aspect of its operations. “My standards are higher than those of other contractors, and that works in my clients’ favor,” says owner Charles Irwin. “Only perfect is good enough for them.”

Irwin Construction has been remodeling kitchens and bathrooms for residential clients in Santa Clara and Santa Cruz Counties since 2006. The company has the in-house capabilities to handle every phase of its customers’ remodeling projects, including cabinets, electrical, plumbing, drywall, painting, custom tile, granite, lighting, foundation, carpentry, trim, baseboard, crown molding and roofing. “I can also build room additions and decks,” adds Mr. Irwin.

Unlike contracting firms whose owners put less experienced employees in charge of project management, Irwin Construction provides every job with the hands-on expertise of Mr. Irwin himself. “I don’t just visit a jobsite at the beginning and end–I’m there throughout the entire process, swinging a hammer and making sure my clients get exactly what they want,” he affirms. “They really appreciate how hands-on I am when it comes to planning and executing their projects.”

To further differentiate itself from its competition, Irwin Construction provides each project with a firm time estimate and then does everything in its power to stick to that schedule. “I don’t have to guess when it comes to determining how long a job will take–I use a flowchart so everyone knows exactly what’s going on,” explains Mr. Irwin. “That way, I can plan an entire job with no overlaps or gaps between the work, which keeps my timelines tight.”

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Industry Info

Three tips for buying and installing cabinetry.

In your eagerness to use your new kitchen, you may be tempted to rush through the process of choosing cabinetry. After all, cabinets are cabinets, right? Not so fast. According to Charles Irwin, owner of Irwin Construction in Gilroy, there are a few decisions you should take seriously when choosing and installing cabinetry.

Pay attention to layout. First, think about how many cabinets you need and where you want them installed. “You need to lay out your kitchen properly to get the best results,” says Mr. Irwin. He suggests hiring a contractor that will lay out your kitchen and provide plans for you to approve before ordering materials. “Your contractor should be willing to work with you to incorporate what you want and need into your kitchen so you get a functional, workable space.”

Invest in quality cabinets. Cabinet materials vary widely in quality and price. Cheaper cabinets are often made of pressed wood, which can swell and warp in bathrooms and other high-moisture areas. Solid wood cabinets are more expensive, but they come in different price points that fit a variety of budgets and provide a lifetime of use.

Many budget-conscious homeowners are surprised to learn that custom cabinets can be less expensive than prefabricated choices. “If your kitchen ceiling isn’t a standard height, even prefabricated cabinets will have to be specially made,” explains Mr. Irwin. “In those cases, you may be better off buying custom cabinets that are built for your home.”

Choose the right finish. The finish you choose can completely change the way your cabinets look and function, so make sure you consider how you’ll use them in addition to how you want them to look. “All cabinets get scratched and banged up, so think about the ease of cleaning and repairs,” offers Mr. Irwin. “A clear finish with no stain is the easiest to repair if it gets scratched or dinged. Stained cabinets are a bit more difficult to repair. Paint grade cabinets require you to repaint the whole cabinet to cover scratches or damage, which can get expensive.”

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on a variety of factors, but once I determine the details, I’ll use a flowchart to show you exactly how long your job will take to complete.

Q: Do you use subcontractors?

A: I do most of the work myself, but sometimes I work with subcontractors on larger jobs or projects that require expertise in certain areas. When I do work with subcontractors, they’re professionals whom I’ve used many times before. I work well with them and trust them to adhere to my high standards of quality.

Q: Is my house going to get dusty?

A: Construction is inherently dusty, but I’ll do my best to keep your home as clean as possible. I’ll bag off the work area with plastic, put barriers under the doors and clean up carefully as I go along.

Q: Will you clean up every day?

A: Yes. Every job is different, so I take each client’s specific needs into account. For example, if I’m working in the middle of a house, I don’t want the residents to worry about walking through the jobsite, so I’ll unplug and put away my power tools, roll up my extension cords, and remove debris at the end of each workday. I also do my best to minimize the mess while I’m working and keep my materials in a small area so there isn’t a lot of cleanup.

Q: Can you help me choose my cabinets and a cabinet layout?

A: Yes, I’ll help you make the best cabinet decisions for your home and lifestyle. Cabinets aren’t just boxes with doors on them—you need to properly lay out your kitchen to get the best results. I pay a lot of attention to materials and layout, and I’ll work with you to incorporate your ideas.

Q: Will you help me stick to my budget?

A: Absolutely. Once I know your budget, I can help you determine where to focus your spending and give you detailed layouts and product lists so you can achieve the look you want at a price you can afford. For example, maple cabinets are usually more expensive than oak cabinets, and stains or special features add to that cost.

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SELECTED PHOTOS FROM Irwin Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Charles Irwin

Expert CONTRIBUTOR PROFILE
  • Charles Irwin is a 27-year veteran of the construction industry and owner of Irwin Construction, a Diamond Certified company. He can be reached at (408) 214-1500 or by email.

Owner

Charles Irwin: House of Dreams

By James Florence, Diamond Certified Resource Reporter

GILROY — Charles Irwin received an early education in the construction field by doing something most kids only dream of: building a house. “When I was 14 years old, my parents decided to sell our house in San Jose and build our own,” he remembers. “Over the next four years, I spent all my holidays, weekends and vacations working on the house. Besides the realization that I enjoyed working with my hands, that experience taught me a lot about construction and got me started in the field.”

Following high school, Charles further expanded his versatile skill set by working in various industry capacities. “I was a roofer for a while, did drywall for a bit and was also a framer,” he recounts. “Eventually, I decided to go back to school and get my CAD degree, which led to a career in civil engineering. After about nine years of designing traffic signals and roadway plans, I decided to get back into construction, which is what I’ve been doing for the last 15 years.”

Today, as owner of Irwin Construction, Charles says his favorite part of his job is breathing new life into old spaces. “I like taking an old, beat-up kitchen and turning it into somebody’s dream kitchen. The process of transforming something a client doesn’t like into something they love is very exciting for me.”

A lifetime resident of the South Bay (where he lives with his wife, Tricia), Charles spends his time outside of work on a variety of active pastimes. “I’ve always loved cars and racing, and I used to do dirt track racing over in Watsonville,” he says. “My latest passion is car restoration—right now, I’m rebuilding a ’33 Dodge sedan.” Charles also enjoys going shooting at the archery range and spending time with his family, including his two grown children, Branden and Samantha.

In his life and career, Charles espouses the importance of integrity. “I believe that a person is only as good as their word,” he explains. “If somebody says they’re going to do something, it’s important that they do it. That’s why I never promise our customers anything I can’t deliver, and I always deliver what I promise.”

When asked the first thing he’d do if he were to retire tomorrow, Charles says he’d take a long vacation. “I’d probably take a trip to Italy. I’m Italian, and my wife was actually born in Italy, so I think that would be a really special vacation for both of us.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “Vikings” on the History Channel.

Q: What’s your favorite local restaurant?
A: Maurizio’s in Morgan Hill.

Q: What’s your favorite holiday?
A: Halloween—even though both of our kids are grown up, we still get dressed up and go out!

Q: What was your favorite Halloween costume as a child?
A: The Greatest American Hero.

Q: If you could time travel, would you go to the past or the future?
A: The past. I think it would be really cool to go back to the Renaissance period and see all the art and technology as it was being developed.

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Expert articles
  • How to Patch Drywall

    GILROY — Whether caused by a swinging door or another accidental source, drywall is easily damaged. Luckily, it’s also fairly easy to repair. Using the following procedure, you can repair a damaged area of drywall in your home:

    1. Cut out a square-shaped patch around the damaged area of drywall and remove it.

    2. Cut a long, thin piece of plywood, place it behind the drywall and use a drill to screw it in at two points. This will serve as the backing for your new patch.

    3. Cut out a piece from a drywall sheet that matches the size of the patch you removed. Using your drill, screw this piece into the plywood backing and fill in the gap in the drywall.

    4. Use a joint knife to apply taping compound over the patched area.

    5. Apply drywall tape to create a bond between the taping and topping compounds, which will reduce the chances for movement and cracking. After applying the tape, allow the taping compound to dry.

    6. Apply your topping compound, which is like your drywall’s finish coat.

    7. Blend the topping compound with the rest of the wall by feathering the edges. A good tool for doing this is a folded-up plastic bag with one side taped to form a handle. Remember, drywall mud is water-soluble, so if you’re not happy with the way it looks, you can wipe it off with a sponge and redo it.

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Expert video tip
  • Video: How to Patch Drywall

    Complete Video Transcription:

    GILROY — Host, Sarah Rutan: If you have a damaged area of drywall in your home, you’ll be glad to know it’s fairly simple to repair. Today we’re in Gilroy with Diamond Certified Expert Contributor Charles Irwin of Irwin Construction to learn how it’s done.

    Diamond Certified Expert Contributor, Charles Irwin: Today we’re going to show a tip on how to do a drywall repair. I’m sure that you’ve had a doorknob or something that flies through the wall. You have a hole like this. Maybe a little bit bigger, from, you know, a door handle, or something like that. And we’re going to show you how to do a repair on that.

    What we’ll do is we’ll tape it, which is what this stage looks like. And then we’ll top it. And then we’ll feather in the edges with a sponge. And then we’ll use something that you can make at home, basically a little plastic bag. You can use a Ziploc or some Visqueen that you have laying around. Get some tape, tape up a handle on it so that you’ve got a little device. And you use this to dip in the mud and put the texture on the wall. And that’s what we’re going to show you today.

    So, the first step that we do is we cut out the patch and we put a plywood piece behind it. You can use a small stick. A paint stick is a little bit thin. Something a little thicker than that, you know, a half inch, 3/8, maybe, minimum. And put that behind the patch. We’ll screw in our patch.

    And then we will tape it using taping compound. This, what we’re using today, is a hot mud that dries in either 5, 15, 45, 60, or 90 minutes. I would not recommend using the 5-minute, unless you need to get the patch done quickly. We’ll tape the patch. Then you need to let it dry. And then you top it. And then you need to let that dry.

    Then you come in with a sponge. You feather in the edges. And this is the biggest secret that people mess up on all the time, and including professionals. You need to feather in the edges so that you can’t see it after you’re done painting. You take the plastic bag that you made and you dab it into the pan. And then you just kind of just speckle it onto the wall, just like that.

    Let it dry just a little bit, maybe a minute. And then wipe it off with a [00:02:06 tral phonetic]. If you notice that it’s wiped off too much, scrape it off and start all over. All the mud is water-soluble. If you get any on the carpet, and you get any on your hands, you’re not happy with it on the wall, you can wipe it off with a sponge.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Irwin Construction WEBSITE AND EXTERNAL FEED
  • Irwin Construction SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Irwin Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 40 VERIFIED CUSTOMERS i
Irwin Construction : Average 9.6 out of 10 based on 40 unique customer surveys of customer satisfaction.

Lyn N.

VERIFIED Irwin Construction CUSTOMER

1 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'll tell you the first thing that made me realize that Irwin Construction was different than that other 5 companies that came out to do a bid for the work I needed done. Everyone else came in and did a 15 minute walk-through on my property, gave me a number, and then went away. Charles Irwin spent at least an hour and a half really evaluating the property, writing up a very detailed bid, which totally told me what he was going to do.

His prices were more than the others, but I didn't know what the other companies were giving a bid on. I'm delighted with everything, and Charles went above and beyond the call of duty.

Renee

VERIFIED Irwin Construction CUSTOMER

2 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a perfectionist, and a finisher. What he tells you he's going to do, he always does more. I didn't expect all of what he did.

I liked his expertise and his workmanship. He's unbelievable and the people he brings with him to do the specific jobs that have to be done, are above par.

Gretchen V.

VERIFIED Irwin Construction CUSTOMER

3 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very good at figuring things out, good at making suggestions, and comparing prices. He's very flexible and willing to work with you.

He can take an idea and build it without any blueprints.

W. H. I.

VERIFIED Irwin Construction CUSTOMER

4 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, and they do what they say they'll do.

I think just the reliability, the trust, and the openness.

Norman S.

VERIFIED Irwin Construction CUSTOMER

5 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does a good job and I liked working with him.

He did good work.

Anna O.

VERIFIED Irwin Construction CUSTOMER

6 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable and they did an excellent job, the only thing was it took a little longer than expected.

The quality of the end job

Sue S.

VERIFIED Irwin Construction CUSTOMER

7 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was really pleased with Charles Irwin. He was responsive, helpful, and he got the work done pretty promptly. He also did work for my neighbor. I just thought he was great.

His knowledge of what he was doing, the quality of his work, and how helpful he was

U. F. P. P.

VERIFIED Irwin Construction CUSTOMER

8 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend him. He's good.

Charles has a great personality and he does excellent work.

Sam R.

VERIFIED Irwin Construction CUSTOMER

9 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, always easy to get a hold of, and they would help with anything that I need done with the house.

Very trustworthy, they are a great company.

Jim P.

VERIFIED Irwin Construction CUSTOMER

10 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

The quality of the service is the best. I've used them for 3 different occasions, and that's the reason I keep coming back to them. They're great.

Alice

VERIFIED Irwin Construction CUSTOMER

11 of 40

Quality 10
10 10
Loyalty No
CRITIQUE

He's always my first choice when it comes to these types of jobs, so I'm really disappointed that he never got back to me. The work he did for me previously was great.

The work he's done has always been great.

Marie

VERIFIED Irwin Construction CUSTOMER

12 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them for anything. They are great.

Creativity, and he really came up with some great ideas. I liked his know-how and he knows his stuff.

Carla A.

VERIFIED Irwin Construction CUSTOMER

13 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied with their work. They performed on time, finished in a week, and they were considerable with my money.

They kept to their word about everything they were doing.

Nancy D.

VERIFIED Irwin Construction CUSTOMER

14 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonable, honest, and a good company.

I really liked the quality of their work. I'm very happy with them.

George S.

VERIFIED Irwin Construction CUSTOMER

15 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does very high quality work, and takes pride in his business.

He's professional, comes across as friendly, has good ideas, and gives his input. If things are going the wrong way, he'll say so, and yes it's still your choice, but he helps a lot.

Rick C.

VERIFIED Irwin Construction CUSTOMER

16 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very knowledgeable. He just installed a stove for me, so it was a minor job, but it was done really well. I'd recommend him. He's a nice guy.

He did an excellent job.

Marilyn L.

VERIFIED Irwin Construction CUSTOMER

17 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

His work was good, but he didn't want to come back and do more work for me.

I liked the quality of his work.

Dawn

VERIFIED Irwin Construction CUSTOMER

18 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

Charles was an excellent contractor. He was on time, completed everything above and beyond my expectations, and I'd hire him again in a heartbeat.

I really liked the quality of service. He went above and beyond my expectations.

Luciana V.

VERIFIED Irwin Construction CUSTOMER

19 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's excellent and honest, which is very rare in construction. He gets to the point, tells you exactly what you need, and what you're problem is. He follows instructions, and makes sure you're properly taken care of. He's the best.

I like his personality, his knowledge, and his awareness. He's punctual he'll tell you upfront if he has ongoing projects with other clients. I like that he's truthful.

Robert W.

VERIFIED Irwin Construction CUSTOMER

20 of 40

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a good, reliable general contractor.

He's reliable, honest, and provides good service.

Read All 40 Survey Responses at Ratings View