Diamond Certified Company Report

DC Tile and Stone

Diamond Certified Company Report

DC Tile and Stone

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

A.G.L.

VERIFIED DC Tile and Stone CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the best tile, marble, and granite work that I have ever seen. They're the best group of men and women I've ever worked with.

I just love their professionalism. They're on time, and they always do what they promise me they'll do, which is one of the biggest factors for me. They're just really good.

Nicole C.

VERIFIED DC Tile and Stone CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derek Kahn is one of the best contractors that I have ever worked with.

He's trustworthy, and the quality of the work that he does is always fantastic. I've been through some bad experiences in the past with other companies, but Derek fixed all of the problems that they caused.

Vicky

VERIFIED DC Tile and Stone CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would strongly encourage another consumer to do business with them. I think they're fabulous.

The finished result was more than I had hoped for. Everything was way more than I expected.

Read All 61 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

DC Tile and Stone designs and installs slate, marble, granite, travertine, ceramic, porcelain, mosaic, glass and metal tiles, and granite/quartz countertops for homeowners in Marin, Sonoma, and Napa Counties. The company utilizes the latest industry technology and design trends to create tile projects that fit any budget or style, from old world to contemporary. In addition to its installation and design capabilities, it offers in-home consultations to homeowners who need help planning their kitchen or bathroom projects.

Owner Derek Kahn says the biggest differentiating feature of DC Tile and Stone is the way it works closely with clients throughout every phase of the tiling process—an inclusive approach that’s rarely seen in the tile and granite countertop industry. “Some contractors make decisions without their clients’ approval, but we really pay attention to what each homeowner wants and cater to their needs. They’re our referral system, so it’s very important that we make them happy.”

DC Tile and Stone is known for its comprehensive preparation and clean-up processes, which include hanging plastic for dust protection, laying drop cloths, protecting yards and cleaning any overspray. “After everything is completely clean, we do a final walkthrough and see if the homeowner wants to change anything,” adds Mr. Kahn. “Everything we do is based on ensuring our clients’ satisfaction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON DC Tile and Stone

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
Napa County

SERVICES PERFORMED

Installation of Tile & Stone:
Slate
Marble
Granite/Quartz
Travertine
Glass
Ceramic
Porcelain
Mosaic
Metal Tiles
 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON DC Tile and Stone

Company Profile

DC Tile and Stone designs and installs slate, marble, granite, travertine, ceramic, porcelain, mosaic, glass and metal tiles, and granite/quartz countertops for homeowners in Marin, Sonoma, and Napa Counties. The company utilizes the latest industry technology and design trends to create tile projects that fit any budget or style, from old world to contemporary. In addition to its installation and design capabilities, it offers in-home consultations to homeowners who need help planning their kitchen or bathroom projects.

Owner Derek Kahn says the biggest differentiating feature of DC Tile and Stone is the way it works closely with clients throughout every phase of the tiling process—an inclusive approach that’s rarely seen in the tile and granite countertop industry. “Some contractors make decisions without their clients’ approval, but we really pay attention to what each homeowner wants and cater to their needs. They’re our referral system, so it’s very important that we make them happy.”

DC Tile and Stone is known for its comprehensive preparation and clean-up processes, which include hanging plastic for dust protection, laying drop cloths, protecting yards and cleaning any overspray. “After everything is completely clean, we do a final walkthrough and see if the homeowner wants to change anything,” adds Mr. Kahn. “Everything we do is based on ensuring our clients’ satisfaction.”

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Company Philosophy

"Our mission is to make our clients' remodeling projects less stressful by providing a professional atmosphere tailored to meet their specific needs, both in terms of design and function. We strive for 100 percent customer satisfaction, so we never leave a job until the homeowner is completely happy with our work."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For DC Tile and Stone, the key to achieving and maintaining high levels of customer satisfaction is tailoring every aspect of its work to fit the particular needs and budget requirements of its clients. “Making our customers happy is our top priority, and we accomplish that by always working toward their best interests,” says owner Derek Khan. “For example, if someone wants their tile completely redone but we notice it just needs to be re-grouted, we’ll make that recommendation and save them money.”

DC Tile and Stone designs, installs, cleans and re-grouts all types of tile for homeowners in Sonoma, Marin and Napa Counties, including slate, marble, granite, travertine, ceramic, porcelain and metal. The company utilizes the latest industry technology and design trends to create tile projects that fit any budget or style, from old world to contemporary. It also offers in-home consultations to homeowners who need help planning their kitchen or bathroom projects.

Unlike tile contractors that strive to complete jobs as quickly as possible and sacrifice personalized service in the process, DC Tile and Stone prefers to look at each job from the customer’s perspective and take extra steps to ensure their satisfaction. “It can be as simple as thoroughly cleaning the house before the client comes home or as involved as replacing their baseboards,” explains Mr. Khan. “Our mission is to take care of the little things so our clients can relax and enjoy their finished products.”

Another distinguishing feature of DC Tile and Stone is the meticulous approach it takes to quality control, which includes conducting periodic reviews with each client to ensure the work is being completed to their satisfaction and providing the personal supervision of Mr. Khan on every job. “Since I don’t do the installations, I’m free to see things with fresh eyes and make sure everything is being done with careful precision,” he explains. “We take pride in doing the job right the first time.”

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Industry Info

Take simple steps to maintain the tile in your home. Tile is a popular choice for residential applications because of its versatility—it’s available in many different styles and can be used anywhere from floors to backsplashes and countertops. Even though most tiles are relatively easy to maintain, there are still numerous preventive measures you can take to ensure its longevity. Consider the following tips:

• Most of the dirt that’s brought into your home is dropped within six feet of your entryways, so lay down a mat or rug in those areas. Also, remember to regularly sweep or dust mop your tile to remove surface dirt.
• Mop or wipe down your tile with an appropriate cleaner (no vinegar- or soap-based products). Never use abrasive cleaning aids such as steel wool or rough scrub brushes.
• Remove mildew and other stains by applying a weak mixture of bleach and water with a rag or washcloth. For more stubborn stains, use a small scrubbing tool (a toothbrush works well).
• Most ceramic tiles are glazed, which means you shouldn’t have to worry about water or other liquids penetrating the surface, but if your tiles aren’t glazed (or if you have stone tiles), you can apply a sealant to the surface that will make it resistant to water and oil. Use caution when choosing a sealing product, as some make unsubstantiated claims that could contribute to costly future repairs. “If a sealer claims to last for 20 years, it’s usually untrue,” says Derek Khan, owner of DC Tile and Stone in Petaluma. “You should apply sealer at least once a year to maintain the efficiency of your tiles.”

Chipped or loose tiles
• You can replace a chipped tile by removing the grout around the affected area and replacing it with a new piece. It’s fairly easy to damage the surrounding tiles in the process if you don’t know what you’re doing, so consider hiring a professional tile contractor to handle this job.
• Loose tiles don’t necessarily require the entire surface to be removed or replaced. Often, they appear in areas susceptible to water penetration and damage (showers, bathtubs, around sinks). Depending on the amount of water damage to the substrate, you may be able to simply reapply the tiles.

Save the leftovers
One of the most important maintenance steps you can take to ensure a long-lasting tile job is to order extra tiles at the time of installation and store them for later. The process of making ceramic tiles involves individual firings that produce minor variations in color and texture, and stone tiles will naturally vary depending on where and when they’re quarried, so you can’t count on getting the perfect match if you have to replace chipped or damaged tiles in the future. The only way to ensure your replacement tile will match the original is to keep a batch of original tiles on hand.

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Frequently Asked Questions

Q: How long will my job take to complete?

A: It depends on the work, but we’ll give you an estimate that’s usually accurate to within two days. That may sound like a lot, but once we start lifting tiles, we never know what we’re going to find.

Q: Do you operate a clean worksite?

A: Yes. One of our top priorities is taking care of each customer’s home. We take all the drop sheets and plastic sheeting down for the weekend and try to make the space as livable as possible. If you’re having people over, for example, we’ll put everything in the corner of one room and close the door.

Q: Do you offer design work?

A: We’re not designers, but we’re happy to consult with you on what will look good and help you choose the best materials for the job.

Q: Is epoxy grout worth the extra money?

A: Usually, yes. Regular grout needs to be resealed every six months to keep it waterproof and prevent staining. You don’t need to do that with epoxy grout.

Q: Does grout need to dry?

A: Yes. Once we’ve finished installing the tiles and grout, they need to sit for about two days to cure. After that, we’ll come back in and seal the grout.

Q: Do you install tiles around swimming pools?

A: Yes, but we generally don’t recommend it. Many pool chemicals are bad for tile, and you can often end up with a surface that loses its attractiveness after a while.

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DC Tile and Stone WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON DC Tile and Stone
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i
DC Tile and Stone : Average 9.7 out of 10 based on 61 unique customer surveys of customer satisfaction.

A.G.L.

VERIFIED DC Tile and Stone CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the best tile, marble, and granite work that I have ever seen. They're the best group of men and women I've ever worked with.

I just love their professionalism. They're on time, and they always do what they promise me they'll do, which is one of the biggest factors for me. They're just really good.

Nicole C.

VERIFIED DC Tile and Stone CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derek Kahn is one of the best contractors that I have ever worked with.

He's trustworthy, and the quality of the work that he does is always fantastic. I've been through some bad experiences in the past with other companies, but Derek fixed all of the problems that they caused.

Vicky

VERIFIED DC Tile and Stone CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would strongly encourage another consumer to do business with them. I think they're fabulous.

The finished result was more than I had hoped for. Everything was way more than I expected.

A.S.D.

VERIFIED DC Tile and Stone CUSTOMER

4 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very friendly and professional.

I guess that they are easy to work with.

D.G.C.

VERIFIED DC Tile and Stone CUSTOMER

5 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, they're always on time, they're very good at what they do, and they always get things done on schedule.

They're timely and efficient. They get the job done.

W.I.C.I.

VERIFIED DC Tile and Stone CUSTOMER

6 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they always do top-notch work.

They get the job done on time, and they always do what we contract for them to do.

Ariana S.

VERIFIED DC Tile and Stone CUSTOMER

7 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, they communicate very clearly, and they do exactly what they promise. They do quality work, and they are excellent to deal with.

Derek solved the problem that my family had for almost 10 years. We had a leak, which as a result ruined the granite. It had to be torn out, and we had to re-do everything.

Don W.

VERIFIED DC Tile and Stone CUSTOMER

8 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

DC Tile and Stone is a great company to work with. Derek, the boss, does custom tile work that you won't find anywhere else. He has all of the proper licensing and insurance to do the job, so that gives me peace of mind to recommend him to somebody.

Everything I wanted to have done got done.

Leanne C.

VERIFIED DC Tile and Stone CUSTOMER

9 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very responsive, very professional, and reasonably priced.

I thought they were very knowledgeable. They took care of things very quickly.

James S.

VERIFIED DC Tile and Stone CUSTOMER

10 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work is excellent. They were responsive, and they were communicative.

The quality of the work was excellent.

A.S.D.M.

VERIFIED DC Tile and Stone CUSTOMER

11 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very conscientious, quality work, on time, and all things good

Mainly his follow-up and quality work, everything I do with them has been a good working relationship.

C.T.C.

VERIFIED DC Tile and Stone CUSTOMER

12 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest and on time

How quickly they finished the work

D.G.C.

VERIFIED DC Tile and Stone CUSTOMER

13 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, trustworthy, they get the job done. They get the job done on time.

They do really good work for the price. They have a very competitive price. I am happy with what they do.

J.W.C.

VERIFIED DC Tile and Stone CUSTOMER

14 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very reliable, and his work is top-notch.

When I need them on the job, they are there.

S.D.

VERIFIED DC Tile and Stone CUSTOMER

15 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, reliable, and great people to work with.

They follow through, and Derek has a really good eye when making sure the details that you want done are done properly.

S.F.C.

VERIFIED DC Tile and Stone CUSTOMER

16 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very people-friendly, and they do what they say they are going to do.

They are very people friendly, so they know the questions to ask. They don't do anything without asking first, and they recommend things when they are needed. I am very, very happy.

T.F.S.

VERIFIED DC Tile and Stone CUSTOMER

17 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Courteous, prompt, reasonably priced, and they do quality work.

The end result

Will B.

VERIFIED DC Tile and Stone CUSTOMER

18 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they listen, and they do their best to keep the costs down. They listened to what I needed for my kitchen, and they delivered it on time.

Follow-through, which is important, he came back a week later to see if everything was okay. He noticed something that I did not notice, and he fixed it right away. I think they are as good as you can get.

George M.

VERIFIED DC Tile and Stone CUSTOMER

19 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, the workmanship was fantastic, and they knew their craft very well. I would highly recommend them.

I liked the quality and the workmanship.

Rochelle E.

VERIFIED DC Tile and Stone CUSTOMER

20 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was timely. The gentleman who did the work was very knowledgeable. I was happy with them. They cleaned up, and they were good.

He was very helpful.

Read All 61 Survey Responses at Ratings View