Question 1

Do your technicians receive ongoing education?

Accepted Answer

Yes, we provide our technicians with onsite training and regularly bring in different manufacturers to discuss how to troubleshoot and repair their products. We also train for things like technical expertise, customer service skills and warranty claims. In fact, our technicians receive some kind of training every week.

Question 2

Can you work on my specific HVAC equipment or system?

Accepted Answer

Most likely. We don’t box ourselves into working on certain brands. While we do have better terms or deals with some brands, we can work with equipment from almost any manufacturer.

Question 3

What is two-stage heating?

Accepted Answer

Two-stage heating enables the furnace to heat at two levels of output: high for cold days and low for mild days. Around 80 percent of the time, your home’s heating requirements can be met when the furnace is on the low setting, which lets your two-stage unit run for longer periods of time. Two-stage units also offer more even heat distribution, fewer temperature swings, quiet operation, increased air filtration and energy efficiency.

Question 4

How do I know which indoor air quality product will work best for my home?

Accepted Answer

We recommend meeting with one of our professionals and having them assess your home. After we know what we’re working with, we can help you choose a product that’s best suited to meet your needs.

Question 5

What is a heat pump?

Accepted Answer

Heat pumps can be confusing due to their name, but they actually cover both your heating and cooling needs all year. When it’s hot outside, a heat pump operates like an air conditioner by removing heat from your home, but when it cools off, the process reverses and it collects heat from outside and brings it inside.

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