Diamond Certified Company Report

Century Roof and Solar Inc.

Diamond Certified Company Report

Century Roof and Solar Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 429 VERIFIED CUSTOMERS i

Jeffrey P.

VERIFIED Century Roof and Solar Inc. CUSTOMER

1 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They put out a good product at a reasonable time, and they're knowledgeable about their subjects, both roofing and solar.

Tony was great to work with and so was Luciano. They were all very helpful and responsive. They answered questions when I had them in a reasonable amount of time.

Anne L.

VERIFIED Century Roof and Solar Inc. CUSTOMER

2 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is good. The product is good. I really loved that the roof came out very nice.

The person who came over was so excellent and explained everything and answered every question. I think his name is Pablo. He was super patient and gave me all the necessary information. The price was the best of all the five companies I interviewed. They were always very good about cleaning up. They didn't have loud music playing. They were very professional.

Hana H.

VERIFIED Century Roof and Solar Inc. CUSTOMER

3 of 429

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They have the expertise to do the job and they did it well. They were very expensive. I referred a couple of friends, but they ended up using someone else because of the cost.

They did a great job. They had the type of roof I wanted and needed because I have a flat roof. They provided a durable roof and a lifetime guarantee. The people were very nice and very professional. I chose them because of their expertise and the flat roof I have. I go for quality and not quantity, and that's why I chose them.

Read All 429 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Century Roof and Solar Inc. specializes in installing roofs with a systems approach, paying special attention to ensure all components of a roof and solar system are designed to work together. As an installer of photovoltaic (PV) solar roof systems, the Hayward-based company’s goal is to permanently reduce or eliminate clients’ electric bills.

Owner Tony Diaz has more than three decades of experience in the roofing industry—he’s factory-certified on many roof and solar systems and is qualified to assemble and build composition, tile, shake, shingle, and PV solar-integrated roof tiles. Mr. Diaz holds the coveted NABCEP certification (North American Board of Certified Energy Practitioners) and is a continued education provider for NABCEP.

In 2007, Century Roof and Solar received an exclusive certification from the Tile Roof Institute to improve national roof tile application. Century is also a Master Elite Certified installer for GAF products and has won the GAF Excellence Award the past eight years in a row. The company invites each client to “enjoy your solar roof on us,” with zero percent interest financing during the first six months of a new roof and/or PV solar system installation.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Century Roof and Solar Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Roof & Electric Solar Systems
Roof & Electric Solar Repairs
Gutter Installations
Photovoltaic Solar
Full-Service Electrical

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Century Roof and Solar Inc.

Century Roof and Solar Inc. takes a systematic approach to roofing.

Company Profile

Century Roof and Solar Inc. specializes in installing roofs with a systems approach, paying special attention to ensure all components of a roof and solar system are designed to work together. As an installer of photovoltaic (PV) solar roof systems, the Hayward-based company’s goal is to permanently reduce or eliminate clients’ electric bills.

Owner Tony Diaz has more than three decades of experience in the roofing industry—he’s factory-certified on many roof and solar systems and is qualified to assemble and build composition, tile, shake, shingle, and PV solar-integrated roof tiles. Mr. Diaz holds the coveted NABCEP certification (North American Board of Certified Energy Practitioners) and is a continued education provider for NABCEP.

In 2007, Century Roof and Solar received an exclusive certification from the Tile Roof Institute to improve national roof tile application. Century is also a Master Elite Certified installer for GAF products and has won the GAF Excellence Award the past eight years in a row. The company invites each client to “enjoy your solar roof on us,” with zero percent interest financing during the first six months of a new roof and/or PV solar system installation.

Read moreRead Less
Company Philosophy

“Since 1996, we have worked hard to deliver high-quality roofs and/or solar assemblies to all our customers. We believe one roofing/solar project should lead to another through referrals of satisfied customers. Our customers drive our business. We realize how important it is to keep them happy, and we do our best to take care of even the smallest requests. We stand behind every roof and energy system we install.”

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Comparative Summary

Tony Diaz, owner of Century Roof and Solar in Hayward, thinks customer satisfaction is what sets his company apart from others in the industry. “We have 100 percent customer satisfaction,” he confirms. “I tell customers, ‘Call every one of our past customers for the last two years, including those we’re currently working with.’ That’s a big reason people choose us.”

Mr. Diaz cites professionalism and expertise as the primary factor of that customer satisfaction. Century Roof and Solar is manufacturer-certified in the installation of many different roofing and solar systems, and Mr. Diaz is a licensed electrician who knows how to incorporate a solar system into a home’s electrical system in compliance with codes and specifications. His employees have been with the company for an average of seven years, and all have undergone background checks. Century Roof and Solar doesn’t use subcontractors; all work is done by the company’s employees.

When it comes to installing solar panels, Century Roof and Solar’s roofing expertise contributes significantly to the quality of its work. Mr. Diaz tells customers, “You need to punch 40 holes in your roof to keep a solar system from blowing off in the wind. No one is better at sealing those penetrations in the roof than a roofing contractor.”

There are many different types of roofing products, and it can be confusing for customers to determine which products are right for them and understand the complex warranties. Mr. Diaz sees it as part of his mission to educate customers and help them navigate the ins and outs of different roofing options. “The main thing,” he says, “is that we try to give customers the roof that’s right for them, not the roof that’s right for my company. We’re just as happy to put on a 30-year shingle roof as a more expensive, high-end, slate one.”

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Industry Info

When shopping for a roofing contractor, one of the biggest—and often most neglected—considerations should be the insurance it carries. “Insurance rates have been rising,” says Tony Diaz, owner of Century Roof and Solar in Hayward, “and many contractors are ‘going bare,’ operating with no insurance at all. California requires home improvement contractors to disclose if they have general liability insurance.

“But general liability insurance doesn’t actually cover much,” he continues. “It only covers third-party bodily injury and accidental property damage, not the work the contractor performs.” Mr. Diaz recommends customers review the contractor’s insurance policy before signing a contract and make sure they carry proper coverage.

Mr. Diaz also advises customers to be aware of manufacturers’ warranties. Most warranties only provide coverage if a roof is installed exactly to specification. The contractor should be able to walk you through the intricacies of the fine print and assure you they have the expertise to install the product properly.

When installing solar panels, Mr. Diaz advises hiring a solar installer who’s also a roofing contractor, or at least well-versed in waterproofing. Solar installation requires many roof penetrations, and if these aren’t properly sealed, property damage can result. If the solar installer isn’t a roofing contractor, Mr. Diaz recommends you hire a roofing contractor to assess the life remaining in the roof, so the work doesn’t have to be repeated in a few years.

“We’ve seen a whole cycle of improperly installed solar hot water collectors from the 1980s,” says Mr. Diaz. “Installation by people without any roofing experience has caused a lot of damage, expense and headaches for consumers. And we’re seeing this again with the new, solar-electric systems.”

A roof exists to provide protection to your home and possessions. When choosing a roofing contractor, it’s important to assess the insurance, warranties and expertise of the contractor, so the roof acts as it should and doesn’t cause damage.

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Frequently Asked Questions

Q: What kind of insurance does Century Roof and Solar carry?

A: We have general liability insurance with an A15-rated carrier, plus critical coverage endorsements. We also carry commercial auto insurance and workers’ compensation.

Q: When should I get a new roof?

A: Many customers call us to do an assessment of whether preventive work is necessary. Fixing potential problems before any actual damage is done is a wise thing to do. If you don’t need repairs immediately, a professional roofer can give you a good assessment of how much life is left in your roof, so you can start budgeting for a replacement down the road.

Q: Should I tear off my existing roof?

A: Generally, yes. Removing the existing roof gives us a chance to assess and abate any damage that’s been done, like from termites or dry rot.

Q: Will my house take the weight of a new roof?

A: We won’t install a roof that’s too heavy for the building. For most houses built after 1955, which have stricter building codes in terms of loading tolerance, we use lightweight roofing tile instead of heavier asphalt shingle.

Q: Do you do slate roofs?

A: Yes.

Q: Do you do metal roofs?

A: Generally, no. While there are places where a metal roof might be appropriate, it’s not really considered a professional roofing product. If you look at any track home development or professionally built home, you won’t find metal roofs on any of them. Metal roofs are marketed to individual homeowners as a low-cost replacement roof, but they’re usually inadequate for the job.

Q: How do I know if it’s worth it to get solar panels?

A: If your electrical bill averages more than $150 per month, you’re a good candidate for a solar system. If your bill is below that, you probably won’t get a return on your investment.

Q: Do I need a new roof before installing solar panels?

A: Not necessarily, but you should make sure the roof has at least 10 years of life left before installing solar panels. Otherwise, you’ll be doing the work again in just a few years, and that’ll affect the return on your investment.

Q: Do you provide financing?Yes, we provide financing through Bener Bank. We offer home improvement loans up to $55,000, as well as

A: Yes, we provide financing through Bener Bank. We offer home improvement loans up to $55,000, as well as no-interest, six-month and 12-month same-as-cash programs.

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SELECTED PHOTOS FROM Century Roof and Solar Inc.

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Diamond Certified RATINGS ON Century Roof and Solar Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 429 VERIFIED CUSTOMERS i

Jeffrey P.

VERIFIED Century Roof and Solar Inc. CUSTOMER

1 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They put out a good product at a reasonable time, and they're knowledgeable about their subjects, both roofing and solar.

Tony was great to work with and so was Luciano. They were all very helpful and responsive. They answered questions when I had them in a reasonable amount of time.

Anne L.

VERIFIED Century Roof and Solar Inc. CUSTOMER

2 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

Their service is good. The product is good. I really loved that the roof came out very nice.

The person who came over was so excellent and explained everything and answered every question. I think his name is Pablo. He was super patient and gave me all the necessary information. The price was the best of all the five companies I interviewed. They were always very good about cleaning up. They didn't have loud music playing. They were very professional.

Hana H.

VERIFIED Century Roof and Solar Inc. CUSTOMER

3 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job. They have the expertise to do the job and they did it well. They were very expensive. I referred a couple of friends, but they ended up using someone else because of the cost.

They did a great job. They had the type of roof I wanted and needed because I have a flat roof. They provided a durable roof and a lifetime guarantee. The people were very nice and very professional. I chose them because of their expertise and the flat roof I have. I go for quality and not quantity, and that's why I chose them.

Gary S.

VERIFIED Century Roof and Solar Inc. CUSTOMER

4 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

Extremely competent, and they have been in business a long time. They're a one-stop shop.

They're a one -stop shop. The owner, Tony, was great.

Kristine S.

VERIFIED Century Roof and Solar Inc. CUSTOMER

5 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

I've had a really good experience. I have friends who build homes, and when I told them about me changing my roof, they were pleasantly surprised when they came out and checked the work. Everything was done correctly.

I really liked that even after the job was done, when they broke some of the tile panels, they came back and fixed it. They were readily available all of the time.

Michele W.

VERIFIED Century Roof and Solar Inc. CUSTOMER

6 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They did the job on time. They were competitive with their bid, thorough, had great customer service, and the owner and the people in the office were fantastic. All of the people who worked in my house were fantastic.

The communication

Daniel W.

VERIFIED Century Roof and Solar Inc. CUSTOMER

7 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

A+ service

They were there when they said they would be there. They showed up on time.

Margaret W.

VERIFIED Century Roof and Solar Inc. CUSTOMER

8 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They're very nice to work with.

They did a really good job on the roof, and I liked the people who were working here too.

Ellen C.

VERIFIED Century Roof and Solar Inc. CUSTOMER

9 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

Conscientious

That they were conscientious

Eddy D.

VERIFIED Century Roof and Solar Inc. CUSTOMER

10 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They're very efficient, and they show up when they say they are going to. They did a good job, and they are very professional.

Very efficient and a friendly crew, I could go out and ask them anything, even if I was getting nosey they would show me. They were very knowledgeable.

Maurice J.

VERIFIED Century Roof and Solar Inc. CUSTOMER

11 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent company, very knowledgeable, very professional, and excellent workmanship, they are my roofers.

Knowledge, I felt very confident the job was going be done and not have to be redone. They were very thorough.

Gus J.

VERIFIED Century Roof and Solar Inc. CUSTOMER

12 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

Good service, and they are experts in what they do.

The customer service

Andrew K.

VERIFIED Century Roof and Solar Inc. CUSTOMER

13 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They really go the extra mile for you.

The communication was really good, and their job was really thorough.

David K.

VERIFIED Century Roof and Solar Inc. CUSTOMER

14 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

As a general contractor with 40+ years experience, I would call Century Roof first.

Very professional

Jonathon L.

VERIFIED Century Roof and Solar Inc. CUSTOMER

15 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

I can't think of anything.

They were very hard workers.

Shahid M.

VERIFIED Century Roof and Solar Inc. CUSTOMER

16 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They were really reliable and very detailed.

They came recommended to us from a friend.

Rock M.

VERIFIED Century Roof and Solar Inc. CUSTOMER

17 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They're very professional and honest.

They did everything on time. I dealt with a bunch of other contractors who were late or didn't show up on time. Whatever date Century Roof gave me, they showed up and finished on time.

Mathew M.

VERIFIED Century Roof and Solar Inc. CUSTOMER

18 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They're excellent, on time, quick, and upfront with the cost.

Great people in general, they came out and did a great job.

Frank N.

VERIFIED Century Roof and Solar Inc. CUSTOMER

19 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They're the best in the industry.

Everything, they have good customer service, and the workers are on time, prompt, and respectful.

Bharat R.

VERIFIED Century Roof and Solar Inc. CUSTOMER

20 of 429

Quality 10
10
Loyalty Yes
CRITIQUE

They are punctual and professional. They did a good job. They were reasonably priced.

We liked their professionalism.

Read All 429 Survey Responses at Ratings View

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