Diamond Certified Company Report

A C A Remodeling Design

Diamond Certified Company Report

A C A Remodeling Design

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 36 VERIFIED CUSTOMERS i

Irene B.

VERIFIED A C A Remodeling Design CUSTOMER

1 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very pleased with all of their work and they treated my home with a lot of respect. They cleaned up after themselves. They did a number of things for me without any hesitation.

They were very easy to work with. All of the crew and the contractors who worked with them were all great people. I felt very comfortable having them in my home.

Joyce T.

VERIFIED A C A Remodeling Design CUSTOMER

2 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to come and look at my kitchen.

They worked well with me.

Alyce K.

VERIFIED A C A Remodeling Design CUSTOMER

3 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Carlos was very good and he knows his stuff. He was very meticulous on the detail and he made some great suggestions to make things more efficient in the kitchen. Everyone was good. They were knowledgeable and they cleaned up after themselves every day. They made it worth the wait. Along the way, they worked hard to make me feel comfortable during the construction phase. They answered all of my questions.

The quality of the work and the quality of the materials were very good. Nomberto was very good and was focused on my satisfaction.

Read All 36 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Carlos Aguilera, Owner

A C A Remodeling Design provides complete kitchen and bathroom remodeling services for residential clients throughout the Bay Area. The company is well-known for its design capabilities, which it utilizes to transform kitchens, bathrooms and other rooms by changing layouts, modifying, removing or relocating, and more.

Owner Carlos Aguilera says his favorite part of the remodeling process is creating and implementing unique designs that turn his clients’ visions into reality. “I love seeing a project evolve from ideas on a piece of paper to a fully constructed work of art. By listening closely to our customers, we’re able to create beautiful kitchens, bathrooms and offices that perfectly reflect their styles.”

Mr. Aguilera’s background as a civil engineer allows A C A Remodeling Design to deal with a wide range of technical situations that few remodeling firms are qualified to handle. “From foundation issues to engineering requirements, I’m able to make sure everything is done according  to plan,” he says. “If something goes wrong, I use my civil engineering training and knowledge to identify solutions and make the necessary adjustments.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A C A Remodeling Design

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Kitchen & Bathroom Remodels
Custom Cabinets
Entertainment Centers
Windows & Doors
Countertops
Flooring
Plumbing
Electrical
Moulding & Accents

BRANDS Supported
  • Cambria

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A C A Remodeling Design

Company Profile

A C A Remodeling Design provides complete kitchen and bathroom remodeling services for residential clients throughout the Bay Area. The company is well-known for its design capabilities, which it utilizes to transform kitchens, bathrooms and other rooms by changing layouts, modifying, removing or relocating, and more.

Owner Carlos Aguilera says his favorite part of the remodeling process is creating and implementing unique designs that turn his clients’ visions into reality. “I love seeing a project evolve from ideas on a piece of paper to a fully constructed work of art. By listening closely to our customers, we’re able to create beautiful kitchens, bathrooms and offices that perfectly reflect their styles.”

Mr. Aguilera’s background as a civil engineer allows A C A Remodeling Design to deal with a wide range of technical situations that few remodeling firms are qualified to handle. “From foundation issues to engineering requirements, I’m able to make sure everything is done according  to plan,” he says. “If something goes wrong, I use my civil engineering training and knowledge to identify solutions and make the necessary adjustments.”

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Company Philosophy

"We emphasize clear communication in every aspect of our work, from promptly returning our clients' phone calls to making sure they understand each step of their project schedules. Good communication is the key to completing projects on a timely basis, and that's something we achieve over and over again."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For A C A Remodeling Design, the key to achieving and maintaining high levels of customer satisfaction is working closely with its clients to turn their ideas into reality–an approach made easier by the company’s ability to handle every step of the remodeling process, including design. “We’re committed to designing and building exactly what our clients want,” says owner Carlos Aguilera. “By staying true to their visions, we’re able to provide them with both quality work and fantastic experiences.”

A C A Remodeling Design has been remodeling kitchens and bathrooms for residential clients throughout the Bay Area since 2010. The company is known for its custom and semi-custom cabinet installations, but its remodeling and design capabilities also extend to countertops, windows and doors, flooring, moulding and accents, entertainment centers, and more.

Unlike remodeling contractors that strive to maximize their workload volume by taking a “one size fits all” approach to the construction process, A C A Remodeling Design is known for providing highly personalized service and clear communication throughout each phase of its clients’ projects. “Proper communication is crucial for completing projects in a timely manner and to clients’ exact specifications,” says Mr. Aguilera. “We make sure to always keep our clients in the loop and answer any questions they have.”

To further differentiate his company from its competition, Mr. Aguilera utilizes his background as a civil engineer to deal with a variety of technical situations that often arise during the remodeling process–an additional service that most contractors aren’t qualified to offer. “My experience as a civil engineer comes into play all the time, especially when plans need to be reformatted,” he says. “When problems arise, I’m able to make adjustments and find solutions that ensure a job well done.”

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Industry Info

Properly caring for your cabinets will increase their longevity and preserve their aesthetic value. Regardless of how well they’re designed or the quality of their source material, bathroom and kitchen cabinets aren’t made to last forever. Fortunately, there are many warning signs that indicate the need for replacement. The first thing to look for is deterioration in conjunction with the presence of mold or rust. For example, wooden cabinets located beneath bathroom and kitchen sinks are prone to water damage, so if they’re swollen and soft to the touch, they’re probably ready to be replaced.

If you want to save money and avoid a full-scale cabinet remodeling project, consider refurbishing your existing cabinets. In the case of kitchen cabinetry, this can be accomplished by simply repainting and refinishing the wood. Functional modifications, such as replacing deep drawers with roll-out shelves for easier access, can further reinvent your cabinets without the need for replacement.

To ensure your cabinets last as long as possible, consider the following maintenance tips:

  • Fit cabinet doors and drawer fronts with hardware and encourage everyone in your home to use them. In addition to being decorative and fashionable, they’ll protect the finish from finger oils, dirt and scratching.
  • Regulate temperature and humidity levels. Keeping the ideal indoor environmental conditions will increase the longevity of your cabinets.
  • Use a ventilating fan when cooking to reduce deposits on the surfaces of your cabinets.
  • Use window coverings to protect your cabinets from harmful UV rays—exposing wood surfaces to direct sunlight can bleach them and cause them to dry out.\
  • Use polishes instead of silicones and waxes. Polishes contain detergents that clean dirt, emulsifiers that add body, and mineral oil that acts as a barrier for dirt and moisture.

Removing water marks
Water spots can sometimes occur on wood cabinets, but they won’t damage the finish if they’re removed quickly. Use a soft, cotton cloth to apply solvent alcohol (also known as shellac thinner) to the water spots in the direction of the grain. The alcohol will displace the water and the spots should disappear. You can also apply a light coat of lemon oil polish for a uniform sheen appearance.

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Frequently Asked Questions

Q: How long will my project take to complete?

A: It depends on a lot of factors, but we’re always upfront with our clients and try to give estimates that are as accurate as possible. If we happen to give a longer estimate than another contractor, it’s because we take our time and don’t cut corners.

Q: Is cleanliness important to you?

A: Absolutely. We have the utmost respect for our clients and their homes, so we always try to keep jobsites as clean as possible.

Q: What’s your approach to quality control?

A: In order to ensure quality, we provide every project with an onsite foreman who has the experience and ability to make sure our employees and subcontractors are producing high-quality work.

Q: Can you provide references?

A: Yes. We can provide a list of past clients and even match you up with someone whose project was similar to yours. For example, if you want your bathroom remodeled, we can put you in touch with past clients who had us remodel their bathrooms.

Q: If I have multiple remodeling projects in mind, how do I decide which one to do first?

A: We recommend starting with a smaller project, like a bathroom remodel—it’s less expensive upfront and gives you an opportunity to see the quality of our work firsthand. That way, you’ll know exactly what to expect during a larger project like a kitchen remodel.

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SELECTED PHOTOS FROM A C A Remodeling Design

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Carlos Aguilera

Expert CONTRIBUTOR PROFILE
  • Carlos Aguilera is a 15-year veteran of the remodeling industry and owner of A C A Remodeling Design, a Diamond Certified company since 2012. He can be reached at (877) 690-2026 or by email.

Carlos Aguilera: Optimizing Spaces

By James Florence, Senior Writer

After several years working as a civil engineer, Carlos Aguilera decided to switch to what he calls a “more interesting” career. “I decided to transfer into the remodeling business after I found out how cool it is,” he explains. “My wife, Anna, was working as an interior designer, and designing houses seemed a lot more interesting than designing streets. There was more variety and opportunity for creative expression, and after a while, I decided to get into it. That was almost 20 years ago.”

Today, as owner of A C A Remodeling Design, Carlos says his favorite part of his job is optimizing his clients’ living spaces. “I love the design part and the creativity that comes along with it. In particular, I like showing my clients different ways to utilize the space in their homes. In many cases, a good design can make their kitchen or living room bigger than they ever thought possible.”

A resident of Pleasanton (where he lives with Anna and their two children), Carlos likes to spend his free time getting out and about. “I like taking bicycle rides and going to beaches and national parks with my family,” he says. “Every so often, we’ll take an international vacation. When I’m visiting a different country, I like to look at the architecture and decor and get new ideas for my own designs.” However, as much as Carlos likes being on the go, he also likes relaxing at home and watching sports or HGTV.

In regard to his life and career, Carlos espouses the importance of achieving a balance between the two. “Running a business is time-consuming and can sometimes get overwhelming, so it’s important to make time for family,” he affirms. “You have to find that balance—otherwise, things can get neglected. Maintaining a balance helps you keep your mind straight and more focused. Plus, when you take the time to recharge your batteries, you’re able to give a little more when you’re on.”

When asked the first thing he’d do if he were to retire tomorrow, Carlos says he’d take a nature retreat. “I love the outdoors, so I would probably go to Lake Tahoe or Yosemite and spend a week just relaxing and enjoying the beauty and serenity.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: Reality TV or documentaries?
A: Documentaries.

Q: What’s your favorite kind of food?
A: Italian.

Q: Do you collect anything?
A: Rare and unique coins.

Q: If you could immediately master a musical instrument, what would you choose?
A: The violin.

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Expert articles
  • Remodeling to Maximize Space

    When it comes to remodeling, many homeowners underestimate what can be done with their interior spaces. A common assumption is that any changes made to a room have to conform to its existing layout. In reality, a room’s layout can often be substantially altered to maximize its space and utility.

    For example, if your kitchen has always been too small for your needs, there are several ways to make it more spacious and functional. One common practice is relocating a kitchen closet or pantry to an adjacent hallway, which will give you more room to work when preparing meals. Additionally, removing and/or relocating walls can further open up a cramped space.

    As you prepare for your remodeling project, be sure to discuss your options with your contractor, who will help you make the most of the space you have.

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Expert video tip
  • Video: Proper Kitchen Planning

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Rule number one when planning for a new kitchen: Don’t rush it. Today we’re in San Jose with Diamond Certified Expert Contributor Carlos Aguilera of A C A Remodeling Design to learn more.

    Diamond Certified Expert Contributor, Carlos Aguilera: Today we’re going to talk about kitchen planning. Kitchen planning is one of the most important parts of the project. Having a great plan will help you relieve a lot of stress. Therefore, consult and have a fantastic design. And that design will help you follow throughout. Do not rush things out because once you rush, things will become very expensive. So, go ahead, plan things out, and enjoy the process.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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A C A Remodeling Design WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON A C A Remodeling Design
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 36 VERIFIED CUSTOMERS i
A C A Remodeling Design : Average 9.3 out of 10 based on 36 unique customer surveys of customer satisfaction.

Irene B.

VERIFIED A C A Remodeling Design CUSTOMER

1 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very pleased with all of their work and they treated my home with a lot of respect. They cleaned up after themselves. They did a number of things for me without any hesitation.

They were very easy to work with. All of the crew and the contractors who worked with them were all great people. I felt very comfortable having them in my home.

Joyce T.

VERIFIED A C A Remodeling Design CUSTOMER

2 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to come and look at my kitchen.

They worked well with me.

Alyce K.

VERIFIED A C A Remodeling Design CUSTOMER

3 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Carlos was very good and he knows his stuff. He was very meticulous on the detail and he made some great suggestions to make things more efficient in the kitchen. Everyone was good. They were knowledgeable and they cleaned up after themselves every day. They made it worth the wait. Along the way, they worked hard to make me feel comfortable during the construction phase. They answered all of my questions.

The quality of the work and the quality of the materials were very good. Nomberto was very good and was focused on my satisfaction.

Marcia S.

VERIFIED A C A Remodeling Design CUSTOMER

4 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Precision to detail and a willingness to understand what the customer wants

Their prompt response and listening to what I want

Teresa M.

VERIFIED A C A Remodeling Design CUSTOMER

5 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and on time.

Telling me what was done on a day-to-day basis, and always keeping me updated.

Eleonora T.

VERIFIED A C A Remodeling Design CUSTOMER

6 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really good, honest, and their work speaks for itself.

Being able to talk about any issues, they were very patient and they were willing to work with us.

Lisa P.

VERIFIED A C A Remodeling Design CUSTOMER

7 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quick quality work at a reasonable price.

I really liked the way that Carlos worked with me when I gave him my vision. Instead of saying, 'Yes I can' or 'No I can't' based on cost, he sat down and really worked it out with me. He found a way to give me the most of what I wanted for what I could afford to get the best kitchen. It was done sooner than expected and on budget. I had a great experience, and I very much enjoyed the quality of work and the result.

Adela Z.

VERIFIED A C A Remodeling Design CUSTOMER

8 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them. They were definitely good. We were happy with everything that they did for us and they even had some good suggestions.

They were easy to work with. We're going to use them again for our bathrooms.

Monique M.

VERIFIED A C A Remodeling Design CUSTOMER

9 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They did exactly what they said they would do.

They did what they said they were going to do, and there were no surprises. They take pride in their work. I was very satisfied.

Terry S.

VERIFIED A C A Remodeling Design CUSTOMER

10 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thoughtful of the customer, and they do a thorough job.

They did what they promised they would do. I thought they were top-notch.

Safy K.

VERIFIED A C A Remodeling Design CUSTOMER

11 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them if you can. They are a little bit expensive, but they are good.

They were on time most of the time. They delayed a little bit, but it was acceptable because I had to buy things. I had experience with them before and they did a kitchen for me. They did a great job too.

Sriraman C.

VERIFIED A C A Remodeling Design CUSTOMER

12 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been recommending them to my friends. They did a good job on the project and they stuck to the plans.

The final project was very good, it was done on time, and it was done according to the plan.

Denise C.

VERIFIED A C A Remodeling Design CUSTOMER

13 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

On schedule, on budget, excellent craftsmanship, and low pressure

Carlos's personal attention, they were on time and they did what they said they were going to do.

Walt H.

VERIFIED A C A Remodeling Design CUSTOMER

14 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

The biggest thing is that they were here everyday on time, and they even came on Saturday to get the job done.

They were very friendly, the price was good, and they were very detail-oriented. The biggest thing with contractors is that they don't show up, but these guys were here everyday.

Theresa M.

VERIFIED A C A Remodeling Design CUSTOMER

15 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, the price was reasonable, and we would use them again.

They provided all the services, from design through construction. They were very good at communicating with us and they were always available for us. We were very satisfied.

Maureen F.

VERIFIED A C A Remodeling Design CUSTOMER

16 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don

They were prompt, their pricing seemed fair, and it was high quality.

Janet M.

VERIFIED A C A Remodeling Design CUSTOMER

17 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good value and very organized, and they deliver on time.

It was easy to work with them.

Shannon K.

VERIFIED A C A Remodeling Design CUSTOMER

18 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional and they tell you everything upfront. We even had a problem in that when they pulled up the tape from the floor covering. Some of the finish came up, and they told us about it right away. They immediately scheduled to come in and sand and refinish the entire room at no cost to us.

I was comfortable with them being in my home, even when I wasn't there. They're very professional and nice people.

Steve S.

VERIFIED A C A Remodeling Design CUSTOMER

19 of 36

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of work is good, but when they came over, the people were not on the same page as far as design. I had to tell them a couple of times to change things.

The finished product looks really good.

Catherine T.

VERIFIED A C A Remodeling Design CUSTOMER

20 of 36

Quality 9
9 10
Loyalty Yes
CRITIQUE

Carlos is very good at design. We have recommended him to several of our friends.

He was very attentive to our needs. He actually did some of the designing on site during our first meeting without a down payment.

Read All 36 Survey Responses at Ratings View