“My husband and I want everything done right the first time with quality products and services, and that’s why my go-to place is Diamond Certified. I know each company has gone through the rating process and proven they’re the quality I want. Plus, if something goes wrong I have a backup with the Diamond Certified Performance Guarantee.”

“As homeowners, my wife and I don’t want to invest in shoddy work. We go for quality work because that’s what we think is important, and we expect a great quality of work from Diamond Certified companies. We feel more confident going to Diamond Certified because we’re sure that we are in good hands. Even though we may pay a premium, we know we’re getting quality work.”

“I like Diamond Certified because I know I’m going to get somebody who will do the job right. I won’t have to worry. I know I’m going to get the best, and they’re going to do professional work. They’re not the least expensive, but you’re paying for quality when you’re using a Diamond Certified company.”

“I like the iron-clad guarantee if you use a Diamond Certified company. I get that you might have to pay a little more, but with that comes security that you don’t necessarily get as a private consumer just picking companies off the Internet, or even by word of mouth.”

“When I work with a Diamond Certified company, I know I’m getting quality of work, materials, attitude and treatment. They’re not going to rush me into making decisions and try to quickly get my money. If something doesn’t need to be done, they won’t do it.”

“I think some review sites are biased and solicit reviews, so I’m not sure if I’m getting the total picture in terms of how a company performs. Diamond Certified is much more analytical about determining what is a good business.”

“One thing I like about Diamond Certified is its printed materials, which are organized in sections that are very easy to navigate.”

“I love that the Diamond Certified Resource provides tips, not just promos. Instead of someone trying to sell me windows, I’m getting useful information about windows that will make me more prepared and knowledgeable if I have a meeting with a Diamond Certified company.”

“I use the Diamond Certified Resource to save me a lot of time when I need to find companies that will provide the level of quality I want. I’ve used other public resources and found them to be totally inadequate—they don’t provide in-depth information with specific detail. If I had found Diamond Certified earlier, I wouldn’t have wasted my time with all the others.”

“If I had a Diamond Certified company and a non-Diamond Certified company and their prices were within the same range, the Diamond Certified rating would tip the scale. It tells me that company doesn’t have anything to hide.”

“The Diamond Certified Resource is great when you’re new to an area. I didn’t know anybody when I first moved to my town, and I had just bought a house that needed work, so it was nice having companies that offered more than word of mouth.”

“When a company is in the Diamond Certified Directory, that means they have a great reputation and I don’t have to second-guess if they’re good. I don’t have the background to determine what makes a good electrician or window cleaner, so that’s why I like using the Diamond Certified Resource.”

“When I first learned about Diamond Certified, I didn’t have a need at the time so I kept it in my back pocket. When I had some construction-related matters, I started using Diamond Certified. I liked it because there was no cost to get on the website and research companies. I’ve actually used three or four Diamond Certified vendors since then. It’s a very useful resource.”

“Diamond Certified has always been there for me. Over time, it has proven it can save me time and provide me with better quality. Even if a Diamond Certified company costs more, it’s worth it in the long run because I’ll never have to do that work again.”

“The Diamond Certified Resource is very useful because all the companies are vetted and local. Having real reviews and references is a big advantage over other review sites.” “When I go to any rating site, the first thing I look for is a breakdown of the company’s customer satisfaction and loyalty. I like the Diamond Certified Resource because you can see what people really think about companies they’ve used.”

“I’m a really busy single mom, so I like Diamond Certified because it helps me expedite things. I feel more confident with Diamond Certified companies, like someone has my back. I’ve used several Diamond Certified companies, from plumbers to garage door installers. I’m confident in the certification process and the people I hire because of it. There are so many review websites and Diamond Certified adds a level of confidence because I know someone else has checked out these companies. I appreciate that there’s a service that does the legwork for me.”

“Diamond Certified is one of the things I look for when I’m trying to decide which company to choose, whether it’s for getting my car serviced or doing a home improvement project. If I had a choice between two companies and one of them was Diamond Certified, I would go with the Diamond Certified company. Even if it was more expensive, I’d rather have the peace of mind.”

“When I see the Diamond Certified symbol, I think of good customer service. I know if I call a Diamond Certified company, they’re going to be professional in how they handle things. I like that being Diamond Certified is an ongoing process for companies. Once they earn the certification, they can’t just keep running with it—they have to maintain the standards over time, which is important. Things can change with businesses, so it’s nice to know that Diamond Certified companies are monitored on a consistent basis.”

“I was looking for a quality heating company and I had heard good things about Diamond Certified. I decided to try it out and am very happy I did—it was so simple! All I needed to do was pick my area and click on the category I wanted. I’d definitely use Diamond Certified again. My first experience with a Diamond Certified company was excellent. I like using Diamond Certified because it’s quick, easy, and I know I’m going to get a good quality company.”

“Diamond Certified is an assurance that a company isn’t going to bring in people who aren’t qualified to do the job. It’s also a way of getting recommendations and referrals that are more reliable than usual. When I hire a Diamond Certified company, I know things will be done in a timely manner. In the past, I’ve worked with contractors who do things at their convenience, but when I work with Diamond Certified contractors, everything is done according to schedule. I like that Diamond Certified calls each company’s past customers on a regular basis. Instead of earning the certification and hoping their reputations keep them going, companies have to do ongoing checkups to ensure they’re providing consistent quality, which is important.”

“Diamond Certified is another form of accountability for companies. It proves they have a high level of expertise and compliance with good business practices, and they’re willing to build their businesses around those standards. Diamond Certified is a continuous process. A company can’t just go about their business—they have to stick to high standards and stay accountable for their actions. When it comes down to it, you have to be able to trust businesses, and that’s why I like Diamond Certified. The companies that are affiliated with the award are great at communicating and very open to helping people, both of which are key.”

“Diamond Certified is beneficial because no other resource puts companies through a process that makes sure they’re safe for consumers to use. Companies like Yelp don’t have that certification part to their business, so when companies slip through the cracks, people have to deal with the consequences. Diamond Certified companies want to have good trust with their customers. “I trust the Diamond Certified Resource because it’s honest and straightforward. I get to see each company’s history of customer satisfaction and the rigorous steps they had to take to get certified. It means a lot when a company is Diamond Certified because it proves they’re maintaining their high status. If they don’t, their customers won’t come back, so it keeps them in check.”

“Diamond Certified holds companies to a higher standard because they have to get recertified every year. If a company is Diamond Certified, I know I’m going to get really good quality. I don’t even mind paying a little bit more since I know I’m getting my money’s worth. The biggest thing I don’t like about review sites is people can just post whatever they want—it’s not sorted and there are no standards. With Diamond Certified, only real customers can give reviews, so there’s more trust.”

“Diamond Certified has a very thorough vetting process. They set themselves apart from other companies by consistently providing professional service and good follow-up and ensuring no fake reviews are left by managers or people who have a vested interest in the companies. The keyword here is authenticity—that’s what makes the Diamond Certified Resource different from others. Diamond Certified is a resource I can use to find companies that offer great service. It’s a repository of information that I can use again and again. It’s my go-to resource for the future.”

“When I need a company, I look at the Diamond Certified Directory before anything else. I like that it’s local people reviewing local companies. I don’t have to sift through lists of different services or randomly look through the Internet—someone has already grouped companies that provide quality services. Diamond Certified companies have to adhere to high standards to stay in the program, so I know I’m getting the higher end of customer satisfaction. Being a Diamond Certified Preferred Member is great because it ensures there’s someone looking out for me. I know if I have any issues with a company, they’ll be resolved through a mediator, which adds to the overall service.”