Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2010
We declare that Pacific Coast Termite HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1624
(877) 616-9421
(510) 621-3974

Pacific Coast Termite is a family-owned and operated business that uses orange oil and other environmentally-friendly products to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California and the Central Valley. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite uses only Green methods and products that protect homeowners and the environment. It specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, an eco-friendly liquid formulated for the interior and exterior control of subterranean termites, drywood termites, Formosan termites, wood destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes, detailed reports of their findings, and recommendations for treatment and pricing. 

Company Philosophy

“We pride ourselves on our professionalism and our environmental approach to termite and pest removal. We respect our customers’ homes and take care to protect their belongings while we work. Our goal is to offer our customers thorough, effective termite and pest control by using the most advanced techniques and methods available and providing the utmost in professional service.”

Serving Northern California

Free Inspection & Estimates
Termite, Pest & Rodent Control
Pest Control Insulation

Comparative Summary

Pacific Coast Termite’s Northern California branch is dedicated to providing environmentally-safe techniques to protect customers’ homes or businesses from wood-devouring pests. The firm uses two chief products: one made of borate compound, which is benign to humans and pre-treats wood to make it resistant to termites and other pests; and one made of orange oil, which is derived from...

Frequently Asked Questions

Q: How do I know if I have a termite problem?
A: "You may see swarms of flying insects both inside and outside your house, usually in the spring. After swarming, the termites shed their paper-like wings and you may find them on windowsills, counters or floors. Tiny holes in wood, small pile...
Q: How do I prevent termites?
A: "Schedule regular home inspections by pest control specialists and pre-treat the wood in your building. Also, keep the house and foundation dry and caulk around windows and doors—termites love moist environments. Keep your gutters clean...
Q: What’s orange oil?
A: "Orange oil is a Green product derived from orange rinds that’s used in a variety of products, from pet shampoos to household cleaners. The brand we use for termite control, XT-2000®, is injected directly into termite galleries and...

Industry Info

Termite control can be effectively and professionally managed, but no treatment is 100 percent guaranteed.
Discerning consumers must pay careful attention to pest control companies’ warranties to ensure they’re properly covered in case of re-infestation. Does the warranty only protect against certain types of termites? How long does the...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Pacific Coast Termite
has passed all rating steps and has earned
The Diamond Certified Award
No. 1624
Continuously qualified since February 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Daniel C. Verified Customer Name
"They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Pacific Coast Termite
(877) 616-9421
(510) 621-3974
(510) 252-0826 fax
DCID8006691900
DCID5102520801

Mon – Sat: 8am – 5pm

Serving Northern California

Joseph Grande, Manager; Danny Wilson, Manager
10
100+
5139
Liability Insurance, Workers' Compensation
Better Business Bureau
Free Inspection & Estimates; Termite, Pest & Rodent Control; Pest Control Insulation
6,000
Commercial, Residential
2-Year Standard Warranty Against Re-Infestation, Extended Warranties Available

Photo & Video Gallery

Survey Responses For

Pacific Coast Termite

Pacific Coast Termite: Average 8.7 out of 10 based on 275 unique customer surveys of customer satisfaction.
Daniel C. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, they had good customer service, and I would highly recommend them. "

"They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left."

Dave S. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they can trust them and that they are worth working with."

"The evaluation was good, they were quick, and they did a thorough job inspecting everything. We felt they were pretty good. They were honest and straightforward. They did not cut any corners. "

Brenda F. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"An expert was available to answer all of my incredibly detailed questions."

"They went above and beyond. They acted like a small business. I felt supported throughout the process. I didn't feel like it was a big corporation where I could get lost, and they gave me personalized attention."

Robert P. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did an excellent job."

"They did an excellent job. I have no complaints."

Ray M. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they have a termite infestation, the initial dialogue is great, but after the initial dialogue, the information flow was a bit of a challenge."

"They came over, they did the review, identified some things I knew I had, and other things that I didn't know I had, so that was good. I am satisfied."

Maria S. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, clean, and so far so good. I have no complaints, and I highly recommend them."

"The efficiency, they were just perfect."

Landon A. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was happy with them."

"They showed up on time and got the job done."

Debbie G. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't seen anymore termites. I liked the guys who came out and did the work. They were very friendly, and everything was explained to me. They were very knowledgeable, and I liked that."

"They gave me a better deal than any other place. I didn't have termites in the whole house. Other companies wanted to do the whole house. When they came out and gave me the quote, they were very honest and upfront. That is why I went with them. They checked the rest of the house, the main house, and the separate building, but they didn't find any damage, so the other house structure didn't need to be done. Their competitors told me both structures needed to be done, and I thought that was overselling and dishonest. Pacific Coast Termite was candid, honest, and reasonable. The guys knew what they were doing and were very friendly."

Isabel K. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and friendly. Also, the process did not take as long as I expected between the inspection and the treatment. It was fast and convenient."

"The inspector and technician were personable and friendly."

Betty D. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"What I liked was that I didn't have to tent, and I haven't seen evidence of any more termites."

"The work, it's always about the results. They were very nice and friendly while they were working, but what I liked best was the actual result, because that's where my money is. I was pleased, and once I'm pleased, I don't nitpick."

Irina P. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That I highly recommend both guys, because compared to other companies, they're very honest, straightforward, courteous, professional, and knowledgeable."

"Them being professional and courteous, but the most important thing was that they were on time."

Debra F. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good."

"They got rid of the termites."

Lily E. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough and good with their work. They're efficient and good at what they do. They eliminate the need to tent."

"The work and the effort the guy put into the attic, it was a very tight space, and I could hardly imagine that anyone could crawl into it. He was a big guy, and he was in there for four or five hours, so he did a total job on the attic. They were really thorough, and they tried very hard to do a good job."

George G. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied. They did a wonderful job. A few months later, I had them come back again to redo a few spots. They came back out and sprayed. Some of them had even gotten into a chest, but he took out the drawers, sprayed, and put them back, which was nice. "

"Well, I can't say there was one thing. They were just very good, and I liked the whole thing. I was very satisfied."

Rosie N. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was very convenient. They cleaned up very nicely. I have since recommended them."

"I liked the convenience of not having to move out."

Claire G. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They used oil rather than the tent."

"They used oil rather than the tent."

John F. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It worked for us, and it has worked for other people."

"They came out, they inspected it, came back out when they said they would, and they did the job."

Kim L. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and courteous. They have good explanations, and they walk you through everything. They are very thorough."

"They were very thorough and took the extra steps. They saw one problem but wanted to be sure they checked the whole area. They were great."

Abraham B. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable and very thorough"

"I really liked the guy who came out. He was very knowledgeable, very thoughtful, and any questions that I had, he was happy to answer. He responded very completely. The service guy did a very thorough job and told me everything he was doing as he was going along."

Rick A. Verified Pacific Coast Termite Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are effective and reliable."

"They give advanced notice before they arrive. They are organized and have good communication."