Question 1

What type of carpet cleaning system do you use?

Accepted Answer

I use a truck-mounted steam cleaning system, which is the number one technique for most interim and restoration maintenance cleanings. It’s also the preferred cleaning method of many major carpet manufacturers, including Shaw Industries.

Question 2

How long will it take for my carpet to dry after it’s been cleaned?

Accepted Answer

Dry time for carpet that’s been steam cleaned is four to eight hours. Depending on the type of carpet and weather conditions, I may also use turbo fans to speed up the drying process.

Question 3

How do you charge for your services?

Accepted Answer

Pricing for carpet, rug, wood, stone and tile cleaning is by the square foot; pricing for upholstery cleaning is by the linear foot. Call us and we’ll be happy to provide you with a free estimate.

Question 4

How often should I clean my carpet?

Accepted Answer

The national average is once every 18 months, but I tell most of my clients to clean their carpets at least once a year. If you have children or pets, you may want to clean twice a year.

Question 5

Do fabric protectors and sealers really work?

Accepted Answer

Yes. Teflon fabric protects carpet, boosts stain resistance and allows textiles to stay cleaner for longer periods of time. Stone, tile, grout and hardwood need to be sealed and protected to maintain a fresh appearance.

Question 6

Do you clean and maintain wood flooring as well as carpet?

Accepted Answer

Yes. Wood floors are often neglected—most people don’t do anything except clean them periodically with a damp mop. Between refinishings, I can perform a thorough cleaning and apply a topcoat of water-based urethane finish.

Question 7

Do you use any Green cleaning products?

Accepted Answer

Everything I use has an HMIS (Hazardous Materials Identification System) rating of one or less. I tend to think Green products are slightly overrated, especially in California, where EPA standards are already very high for carpet and upholstery cleaning. All my cleaning products are very safe based on California standards.

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