Question 1

Are your technicians courteous?

Accepted Answer

"Yes, our technicians are always courteous and respectful. They take extra steps to protect our clients’ homes by wearing booties inside and laying down floor covering when needed."

Question 2

Why is your estimate higher than some of the other estimates I’ve received?

Accepted Answer

"When comparing estimates, it’s important to look at more than just the bottom line. For example, what brand of equipment does the company plan to install? There are lots of non-reliable brands out there, so that’s something to watch out for in a low estimate. If our estimate seems on the high side, it’s because we use high-quality equipment and provide a careful system design, all to maximize energy efficiency and long-term performance."

Question 3

Why do you use Carrier equipment?

Accepted Answer

"Carrier is one of the most reliable brands on the market, so we have confidence installing their equipment. They’re also local, which enables us to provide a faster turnaround time on installations and repairs. Rather than backordering repair parts, we can often get the parts we need the same day."

Question 4

Why does my air conditioning system take so long to cool my home?

Accepted Answer

"Numerous factors could be causing this issue. For one, your HVAC equipment may not be properly sized for your home. Single-pane windows and poor insulation can also hamper system performance. Even the orientation of your home (whether it faces toward or away from the sun) can have an impact. If your system isn’t performing to your satisfaction, you may need to change some of these factors. We’d be happy to come to your home, assess your system and offer solutions."

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