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The 2018 Diamond Certified Directory is Coming!

Posted on March 20, 2018 by Matt Solis

The 2018 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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The 2018 Winter Diamond Certified Directory Update Is Here!

Posted on January 16, 2018 by Suzanne Carroll

directory update cover winter 2018Have you received your free copy of the 2018 Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and plumbing to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee.

If you haven’t received your copy of the 2018 Winter Diamond Certified Directory Update, simply click here and we’ll send one as soon as possible. Read more

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How to Use the Diamond Certified Directory

Posted on May 16, 2017 by Jennifer Chan

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

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Posted in: Uncategorized, Consumer News, Consumers, Customer Service, Diamond Certified News
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Response to the 2017 Diamond Certified Directory

Posted on April 27, 2017 by Jennifer Chan

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. Read more

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The 2017 Diamond Certified Directory is Coming!

Posted on March 21, 2017 by Matt Solis

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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What Happens in Vegas…

Posted on May 10, 2016 by Jennifer Chan

We’ve just completed the massive distribution of the 2016 Diamond Certified Directory, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. (If you haven’t received your FREE copy in the mail yet, click here.) April distribution marks the end of a season around here. Every year, we spend six to eight months producing the Diamond Certified Directory. In the final stage of the production process, Director of Production Char Leary and her team head off to Las Vegas. Read more

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Posted in: Consumers, Diamond Certified Extras, Diamond Certified News
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Consumer Response to the 2016 Diamond Certified Directory

Posted on April 28, 2016 by Jennifer Chan

2016 directory coverWe’re thrilled about the publication of our 2016 Diamond Certified Directory. (If you haven’t received your FREE copy in the mail yet, click here.) The 10 county-specific versions have been arriving in Bay Area mailboxes throughout April and we’re already seeing significant usage. We spend a lot of time getting the Diamond Certified Directory just right, so we love hearing from consumers who use it.

Barbara S. writes, “My husband and I keep the directory in a handy place because it’s our ‘go to’ resource when we need to find a service provider for our home and/or health.” Read more

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Posted in: Uncategorized, Consumer News, Consumer Events, Consumers, Diamond Certified News
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