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The 2017 Fall Diamond Certified Directory Update is Here!

Posted on November 07, 2017 by Matt Solis

Have you received your free copy of the 2017 Fall Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Consumer News, Diamond Certified News
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Happy Customer Highlights

Posted on September 28, 2017 by Suzanne Carroll

Many Bay Area consumers had great experiences with Diamond Certified companies this summer, and they’ve been letting us know about them.

The Breens from Walnut Creek recently completed a major project with Kodiak Construction, replacing a circular driveway, walkways, a porch and a patio at their home. They found Kodiak’s estimator “very easy to work with,” adding, “he came to our home several times to better understand what we wanted, he helped educate us about our options and the final estimate was easy to understand.” The Breens described the work crew as “the hardest working we’ve ever encountered” and praised their respectful treatment of pre-existing landscape features. “A lot of their business comes from repeat customers and we can see why,” wrote the Breens. Read more

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Posted in: Consumers
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The 2017 Diamond Certified Directory is Coming!

Posted on March 21, 2017 by Matt Solis

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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The 2016 Diamond Certified Directory is Here!

Posted on April 07, 2016 by Matt Solis

The massive distribution of the 2016 Diamond Certified Directory has begun, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. Your FREE copy should be arriving very soon (if it hasn’t already), so keep your eyes on your mailbox!

If you’re new to the Diamond Certified Directory and would like to receive a free copy for your local area, simply visit www.diamondcertified.org/directory and fill out the required information. Read more

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Posted in: Consumers, Diamond Certified Experts, Diamond Certified News, Savvy Tips
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The 2016 Diamond Certified Directory is Coming!

Posted on February 23, 2016 by Matt Solis

The 2016 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Diamond Certified News
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Spotlight: The Diamond Certified Ratings Process

Posted on June 04, 2015 by Matt Solis

LgSign03-10You already know you can use diamondcertified.org and the quarterly Diamond Certified Directory to find all types of service companies that have been independently rated Highest in Quality…but do you know how a company becomes Diamond Certified in the first place? Here’s a breakdown of our 12-step certification process and what it means for you, the consumer.

1. APPLY
The company must apply to begin the rating process.

2. SAMPLE
A random sample of typically 400 past customers is collected from all customer files of the applicant company. Read more

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Posted in: Diamond Certified Extras, Diamond Certified News
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The 2015 Winter Diamond Certified Directory Update is Here!

Posted on January 14, 2015 by Matt Solis

2015 Winter Diamond Certified Directory UpdateHave you received your free copy of the Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee.

If you haven’t received your copy of the 2015 Winter Diamond Certified Directory Update, simply click this link and we’ll send one as soon as possible. Read more

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Posted in: Consumer News, Diamond Certified News
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