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Is there a “Right Way” to Give Feedback?

Posted on July 27, 2017 by Joy Lanzaro

Delivering feedback isn’t always easy. Before deciding to speak up, you may wrestle with competing goals of personal and social responsibility versus a desire to avoid conflict. At some point, every service provider has needed constructive feedback to better serve their customers. In speaking to thousands of consumers over the years, I’ve found that some people prefer to silently move on and not use that company’s services again. In those cases, everyone loses. Armed with the following tips, you may feel empowered to turn an unsatisfactory situation around and experience increased goodwill and satisfaction. Read more

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Posted in: Consumers, Customer Service

Savvy Consumer Tip: Hiring Licensed Contractors

Posted on January 26, 2016 by Chris Bjorklund

Do you know how to spot an unlicensed contractor? Watch this video for some helpful tips. Read more

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Posted in: Home Tips
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Avoiding the “Con” in “Construction”

Posted on June 12, 2010 by Chris Bjorklund

If you subscribe to my e-mail newsletter, The Diamond Certified Consumer Report, you may have heard my interview with Kia Ricchi, the contractor who wrote Avoiding the Con in Construction. She describes many of the shady practices that plague the construction industry. Ms. Ricchi emphasizes that “The con artist will always be with us. Consumers need more tools to find better contractors.”

I agree. Diamond Certified ratings are definitely one of those tools. Contractors listed for your county have had to go through a rigorous review process, which includes credential verification and consumer surveys, to earn Diamond Certified.

Ms. Ricchi has a useful checklist in her book to help you find better contractors. Read more

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Posted in: Savvy Tips