Tag Archives: consumer tips

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How to Stay Up on Consumer News and Issues

Posted on May 23, 2017 by Chris Bjorklund

Like most of you, I subscribe to a variety of news feeds, blogs, email newsletters and podcasts, both for entertainment and so I can learn about things I’m interested in. I’m a big fan of Flipboard, my news feed for politics, cooking and music. For local restaurant openings and news, I enjoy reading tablehopper.com, and my favorite podcast right now is “On Being” with Krista Tippett, which I learned about from a colleague at Diamond Certified. When it comes to consumer news and issues, here are a few of the resources I use to stay informed.

Consumerreports.org
This website from the publishers of Consumer Reports magazine requires a subscription for detailed product ratings. Read more

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Posted in: Consumers, Savvy Tips
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Why Won’t They Call Me Back?

Posted on April 19, 2017 by Chris Bjorklund

I’m frustrated right now because I’ve been calling several local companies for service and haven’t heard back from any of them. I’m trying to get on a schedule for tree pruning, and I’m also attempting to schedule a furnace cleaning and fireplace inspection. I’ve left four voicemail messages for one of these companies over a two-week period. I’ve persisted because I’m a repeat customer and was satisfied with their services in the past.

I understand that small businesses can get overwhelmed with consumer demand. Severe storms like we had this winter mean tree service companies, plumbers, and roofers are working overtime and can’t keep up with all the requests. Read more

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Posted in: Consumers, Personal Stories, Savvy Tips
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Missing Money: How to Find and Claim It

Posted on March 28, 2017 by Chris Bjorklund

Did you know the State of California is currently holding $8 billion in unclaimed funds in the names of more than 30 million individuals and organizations? I was one of them until a few weeks ago, when I went searching for missing money. The law requires companies to turn over funds after three years or more if there hasn’t been any activity or contact with the rightful owner.

What motivated me was my sister-in-law posting on Facebook about her successes tracking down unclaimed funds in a variety of states where she and her husband have lived over the past 30 years. Read more

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Posted in: Uncategorized, Consumers, Personal Stories, Savvy Tips
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The 2017 Diamond Certified Directory is Coming!

Posted on March 21, 2017 by Matt Solis

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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Savvy Consumer Tip: Dealing with Mold in a Closet

Posted on March 09, 2017 by Chris Bjorklund

Do you suspect you have mold in your closets? Watch this video to learn what to do. Read more

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Posted in: Home Tips
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Is Saying “Thank You” a Lost and Underappreciated Art?

Posted on February 28, 2017 by Chris Bjorklund

I’ve been saying “thank you” a lot lately and it feels good. After my last flight on Southwest Airlines, I stopped to tell the pilot and attendants how much I appreciated their attentiveness and on-time performance. I wrote a thank-you email to my Diamond Certified tree company in December because the crew did an excellent job pruning my large trees. When I had trouble resolving a problem with my health insurance company, a staff member kept communicating with me even though it took a few weeks to untangle. Afterward, I asked for her supervisor’s name so I could write a complimentary letter for her personnel file. The last time I was in the grocery store, Read more

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Savvy Consumer Tip: Cleaning Stainless Steel Appliances

Posted on February 24, 2017 by Chris Bjorklund

Watch this video to learn a simple way to keep your stainless steel appliances clean. Read more

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Posted in: Home Tips
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