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Robocalling: It’s Truly an Epidemic

Posted on January 30, 2019 by Chris Bjorklund

Robocalls are out of control at my house. First, the landline rings. I don’t answer because I have Caller ID and don’t recognize the number. Then my cellphone rings with a similar number, and within a few minutes, my cable telephone line also rings. Did I mention my husband often gets a call on his cellphone around the same time? Calls to my landline sometimes start before 7am and continue as late as 10pm. We’ve had as many as 15 calls in a day. I’m not surprised by one estimate that says about one-third of all phone calls are now robocalls and scams.

I’ve done everything that’s recommended. I use the call-blocking feature on my iPhone after getting a spam call. Read more

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Posted in: Consumers, Personal Stories
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Expressing Gratitude All Year Long

Posted on November 29, 2018 by Chris Bjorklund

During the month of November and the Thanksgiving season, most of us are more focused than usual on the gift of gratitude. But given the positive impact of gratitude on others, perhaps we should think about ways to express our gratitude throughout the year.

I started reflecting on that the other day after listening to my voicemail. A local framing store manager called to let me know that my two paintings were ready to be picked up. Then, he added something extra—he said he sincerely appreciated my continued business, which meant a lot to him. Read more

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Posted in: Holiday Related, Seasonal, Consumers, Customer Service, Savvy Tips
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Straight Talk Runs Deep

Posted on October 25, 2018 by Chris Bjorklund

I was lucky enough to travel to Alaska recently on a small ship adventure. The Wilderness Discoverer cruised from Sitka to Juneau through the Inside Passage, an archipelago that was created by glaciers. With only 76 passengers and 25 crew members on board, it was an intimate experience. The activities ranged from sea kayaking and bushwhacking to snorkeling and meadow meanderings, all of which provided chances to both see Alaskan wildlife and get wet and muddy. There was even a polar plunge for some!

The Captain spoke to us every day, mostly via intercom, as did the Expedition Leader and Kitchen Steward. We received updates on the itinerary, how choppy the waters might get and why dinner would be late. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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The 2018 Fall Diamond Certified Directory Update is Here!

Posted on October 11, 2018 by Matt Solis

Have you received your free copy of the 2018 Fall Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Consumer News, Diamond Certified News
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Savvy Consumer Tip: Easy Hearing Test

Posted on September 27, 2018 by Chris Bjorklund

Do you suspect you may have hearing loss? It may be time to get checked. In this video, Savvy Consumer Chris Bjorklund explains how to get an easy and inexpensive hearing test. Read more

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Posted in: Hearing Care, Savvy Tips
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Practice What You Preach

Posted on September 25, 2018 by Chris Bjorklund

Throughout my years as a consumer advocate, I’ve always encouraged people to be both patient and persistent when they have legitimate complaints. I counsel them to write letters, make phone calls, talk to supervisors and/or complain to relevant regulatory agencies. Sometimes I even advise them to publicize their cases through the media or sue in Small Claims Court (when necessary). I cheer them on when they feel like quitting or are just plain fed up by a lengthy process.

Recently, I had my own consumer issue that reminded me to practice what I preach. In October 2017, I booked a flight from San Francisco to London using frequent flier miles through my credit card company. Read more

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Posted in: Personal Stories, Savvy Tips
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What Should Be on Your “Do Not Pack” List

Posted on August 28, 2018 by Chris Bjorklund

A couple of summers ago, I was flying to France to stay with friends who had visited San Francisco in the past and fell in love with our foggy city. I thought I had found the perfect hospitality gift when I bought a fog globe featuring the Golden Gate Bridge. A fog globe is similar to a snow globe, but when you shake it up, instead of snow falling, the bridge disappears in gray fog. Because it was breakable, I carefully packed the globe in a carry-on bag, and that was my big mistake. It never occurred to me that airport security (TSA) would confiscate the gift because it contained too much liquid. I have since learned that fog and snow globes about the size of a tennis ball are allowed if they can fit in a clear, Read more

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Posted in: Holiday Related, Consumers, Customer Service, Personal Stories, Savvy Tips
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