For reasons I won’t go into here, my husband and I recently found ourselves in possession and taking care of five automobiles. For a while, my nickname in the family was “Fleet Manager.” One of the vehicles was sent to the East Coast by transport to our son, but that still left us with two extra used cars. We decided it was time to sell my 2015 Honda Fit and my husband’s beloved ’69 Volkswagen Beetle. (He was the original owner!) Read more
Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.
Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Here are some tips for ensuring the feedback you provide for a company reflects your desire to be a valuable consumer. Read more
The 2021 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:
- Contact information (address, phone number, website, email)
- Services and service areas
- Business profile and philosophy
- Verbatim survey responses from real, verified customers
- In-depth ratings information, including customer loyalty and customer satisfaction rankings
- Legal information (insurance coverage, California business license)
In past December newsletters, I’ve shared recipes from my family’s Christmas Eve dinner that features Swedish meatballs, the heated adult beverage Swedish glögg and Green Goddess salad dressing. Now it’s time to tell you about the bread I make every year called limpa bread.
This Scandinavian bread was originally made from fermented brewer’s wort, a byproduct of beer making. While some recipes include stout beer as a key ingredient, mine uses molasses, orange rind, fennel and cumin seeds. Limpa is traditionally served at Christmas Eve smörgåsbords. Read more
Let’s face it—this Thanksgiving is going to be really different for most of us. My family started talking about how we might safely get together for the holiday back in October. All options were discussed, ranging from everyone doing their own “thing” to having a socially distanced barbecue outside. We also thought people could stagger their visits and stay outdoors (there are only nine of us) with some overlap. We all agreed on the main thing: it’s a pandemic Thanksgiving, so everyone has to be flexible. The final plan isn’t finalized and it will most assuredly evolve until we get closer to the holiday. Read more
Have you received your free copy of the 2020 Fall Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.
Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more
I’m happy to be writing for the Diamond Certified Consumer Report again after a short hiatus. Since March, so much has happened to all of us (I was in a scary car accident, my husband had foot surgery and I broke my leg to boot!) that I don’t really know what getting back to “normal” means right now. But let me share a few observations.
Most of us are beginning to resume some activities, albeit with many adaptations. I’ve continued having groceries delivered, but now I make brief forays into stores that have best practices. Read more