Next Time, Just Say “No!”

Posted on July 27, 2021 by Chris Bjorklund

I was sad to hear that a friend’s husband was recently taken for a ride by some guys wandering their neighborhood selling pressure washing services. All the red flags were there. Read more

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Posted in: Home Maintenance, Safety, Bay Area, Consumers, Home Tips, Personal Stories, Savvy Tips
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Just a Spoonful of Sugar

Posted on June 24, 2021 by Chris Bjorklund

It’s amazing how some consumer complaints can easily be resolved when a responsive provider does something a little extra and unexpected. That was my experience on our first family vacation since the pandemic began. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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The 2021 Summer Diamond Certified Directory Update is Here!

Posted on June 10, 2021 by Matt Solis

Have you received your free copy of the 2021 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and real estate to optometry and dentistry. Read more

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Posted in: Consumer News, Diamond Certified News
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Summer Travel = Rental Car Rigamarole

Posted on May 25, 2021 by Chris Bjorklund

I’ve rented a lot of cars over the years, but I’ve never seen what I’m seeing today. Prices are high due to low inventories, and in some cases, no cars are available at any price. The strategies I’ve used in the past to save money have been upended by unanticipated consumer demand. The rental car industry sold off large numbers of vehicles during the pandemic to stay afloat, and those same companies are now having trouble ramping up with new cars due to manufacturing delays. This shortage in some popular destinations could last through the summer. Read more

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Posted in: Automotive, Auto Tips, Consumers, Personal Stories, Savvy Tips
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Lessons Learned From Selling Two Used Cars

Posted on April 27, 2021 by Chris Bjorklund

For reasons I won’t go into here, my husband and I recently found ourselves in possession and taking care of five automobiles. For a while, my nickname in the family was “Fleet Manager.” One of the vehicles was sent to the East Coast by transport to our son, but that still left us with two extra used cars. We decided it was time to sell my 2015 Honda Fit and my husband’s beloved ’69 Volkswagen Beetle. (He was the original owner!) Read more

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Posted in: Automotive, Auto Tips, Consumers, Personal Stories, Savvy Tips
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How to Give the Right Feedback

Posted on April 01, 2021 by Joy Lanzaro

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.

Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Here are some tips for ensuring the feedback you provide for a company reflects your desire to be a valuable consumer. Read more

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Posted in: Customer Service
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The 2021 Diamond Certified Directory is Coming!

Posted on March 23, 2021 by Matt Solis

The 2021 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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