Tag Archives: consumer feedback

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Welcome Our New Diamond Certified Companies

Posted on July 31, 2018 by Suzanne Carroll

Welcome Aboard!

We are delighted to announce that these Bay Area companies recently earned Diamond Certified. That means each has passed our rigorous 12-step rating process and scored Highest in Quality and Helpful Expertise™. Congratulations!


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(510) 256-3782

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Posted in: Consumers
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The Power of the Pen

Posted on July 24, 2018 by Chris Bjorklund

When was the last time you took the time to write a hardcopy letter of commendation after receiving outstanding service? I always respond to consumer surveys and offer feedback. I’ve written reviews on TripAdvisor and Airbnb. Recently, I received such good service over the phone that I asked to talk to the representative’s supervisor so I could share my appreciation for the employee’s patience and professionalism. But writing an actual letter and mailing it? It’s been a long, long time.

When my husband told me about his interaction with one of the California State Automobile Association’s (CSAA) field offices over dinner one night, we both agreed that the employee should be recognized for her effort. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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