A couple of summers ago, I was flying to France to stay with friends who had visited San Francisco in the past and fell in love with our foggy city. I thought I had found the perfect hospitality gift when I bought a fog globe featuring the Golden Gate Bridge. A fog globe is similar to a snow globe, but when you shake it up, instead of snow falling, the bridge disappears in gray fog. Because it was breakable, I carefully packed the globe in a carry-on bag, and that was my big mistake. It never occurred to me that airport security (TSA) would confiscate the gift because it contained too much liquid. I have since learned that fog and snow globes about the size of a tennis ball are allowed if they can fit in a clear, Read more
Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.
Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Read more
Today, we’re revisiting a subject important to anyone embarking on a home improvement project: how you can help streamline the process by being a good customer. Below, Greg Louie, CEO of American Ratings Corporation, discusses what you can do to help foster the success of any project.
How to Be Their Favorite Customer
When you work with a local company, it’s ultimately their responsibility to perform a thorough and complete job, but you play a big part in the success of your project, too. Here are a few simple steps you can take to be their favorite customer:
- Be clear and upfront with the company representative.
- Outline the problem,
“I hate nature,” my 12-year-old daughter mumbled years ago as the urgent care doctor removed a tick embedded in the middle of her back. She’d been away at a week-long school camp in Northern California, so we had no idea how long the tick had been there. Fortunately, she didn’t contract Lyme disease from the bite.
I’ve always been afraid of ticks (along with snakes and poison oak), and I was reminded of my fears last month while taking a nature hike in the redwoods near the Russian River. Read more