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Body Work Isn’t Done in a Day

Posted on October 22, 2013 by James Florence

Some car owners think body work can be completed in one day, but the reality is, it often takes several days (and sometimes weeks) to bring a vehicle back to its pre-accident condition. One of the most typical causes of body work delays is parts. If a mechanic has to wait for ordered parts to arrive, discovers the parts don’t fit properly or accidentally has the wrong parts shipped, it can tack another day or two onto the repair.

Another frequent instance of delay is with painting. The nature of paint makes it one of the most difficult and time-consuming areas of body work—even if it looks perfect upon application, it’s impossible to tell whether it’s successful until after it has dried, Read more

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Savvy Consumer Tip: Auto Body Inspection Program

Posted on August 28, 2013 by Chris Bjorklund

Watch this video to learn how you can take advantage of the Bureau of Automotive Repair’s Auto Body Inspection Program. Read more

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Savvy Consumer Tip: Avoid Dent Repair Scams

Posted on August 06, 2012 by Chris Bjorklund

Watch this video to learn about the latest auto body repair scam targeted at women and what you can do to avoid it. Read more

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Get to Know Your Local Auto Body Shops

Posted on September 12, 2011 by Matt Solis

Before you drop off your vehicle at a body repair shop or have it towed in for repairs, you should talk directly with the shop owner or service manager. The questions you ask and the responses you get will help you choose the best collision repair facility for your particular needs. You may want to write down the shop representative’s answers and take note of any strengths, weaknesses and impressions that could influence your decision.

Questions to ask auto body shop owners on the phone:

  • Does your shop work on my make and model (Ford, GM, Toyota, Honda, Lexus, BMW, etc.)?
  • Do you specialize in the type of body repair work my vehicle needs (fender repair,
  • Read more

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Make Sure Auto Body Repairs Are Done Right

Posted on July 27, 2011 by Chris Bjorklund

Here’s something a lot of California consumers don’t know about. The State Bureau of Automotive Repair (BAR) has an auto body inspection program that isn’t widely advertised due to budget constraints. Bureau Chief Sherry Mehl told me that she initiated this service to help consumers find out if they were getting the auto bodywork they paid for. The way it works is that you contact the BAR (1-866-799-3811) after a job is completed to set up an appointment. You must have your invoice. A field investigator will come to your home or office to check the invoice against the actual repairs performed. They want to know if things like the bonding and painting were done properly. Read more

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How to Be a Good Auto Body Shop Customer

Posted on May 31, 2011 by Matt Solis

It’s an auto body shop’s responsibility to perform a thorough and complete repair job on your car, but you play a big part in how successful your automobile’s body repairs are, too. Here are a few simple steps you can take to be a good customer when you take your car, minivan, truck or van into a local auto body shop.

  • Be clear and upfront with the auto body shop representative. Let them know what car problems you’re having, what outcome you expect from the vehicle collision repairs and specific ways they can satisfy those expectations.
  • Before you drop off your car, truck or van, restate your expectations and goals,
  • Read more

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When Something Big Goes Wrong, What Does the Business Do?

Posted on April 30, 2010 by Chris Bjorklund

I often say that one of the best ways to judge a company’s commitment to customer service is by how they handle things when something goes wrong. An auto body shop I did business with recently passed that test with flying colors.

The damage from a car accident cost more than $3,000 in repairs, and the job took several weeks to complete. Happy to get the vehicle back after so long, we drove right to a car wash. Minutes later, the manager called me over to point out that radiator fluid was pouring out of the vehicle. Nearly everything under the hood had just been almost entirely re-built, including the radiator!

Here’s the happy ending. Read more

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