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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Septic Services Rated Highest in Quality?

Photo: Environmental Pump Services, Inc. (2015)

You are the customer. If your goal is to choose a septic service company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified septic service. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated septic company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Sonoma County – Septic Services CATEGORY

Blaine Cristando is owner of Environmental Pump Services, Inc., a Diamond Certified company. He can be reached at (707) 785-6584 or by email.

Blaine Cristando

diamond certified contributor profile and expert article

Blaine Cristando: Pumped

By James Florence, Diamond Certified Program Reporter

HEALDSBURG — After a decade in the waste removal business, Blaine Cristando had grown tired of working for big companies that didn’t care about customer service. So, when a friend suggested they go into business together, he was pumped about the idea. “My business partner, Eric, and I met while working for Waste Management,” he recounts. “Later, after we’d both moved on to other companies, he approached me about starting our own business. In an industry dominated by large corporations, we knew there was potential for a smaller company that provided quality work and customer service, so we founded Environmental Pump Services in 2008.”

Blaine and Eric started out small, but with steady effort, they were able to build a positive reputation and a loyal customer base. “We grew the grease trap side of our business by going door-to-door to restaurants and grocery stores, and we relied on phone book advertising and word of mouth for the residential septic side,” explains Blaine. “Ultimately, I think it was our commitment to quality service that drove our business to where it is today.”

Today, as owner of Environmental Pump Services, Inc., Blaine says his favorite part of his job is educating his customers. “One thing we do that our competitors don’t is explain to our clients how their systems work. Whether it’s a septic system or grease trap, we tell them all the do’s and don’ts so they can avoid problems in the future. It makes me feel good to leave our customers feeling cared for and better informed.”

A resident of Healdsburg (where he lives with his wife, Cindy), Blaine expresses his appreciation for life in Sonoma County. “The way I look at it, we live in paradise,” he says. “We have the best weather you could ask for; there’s always something going on in the community; and we’re just a short drive away from the ocean, the mountains, and San Francisco.”

Outside of work, Blaine spends the bulk of his time with his family, which includes his and Cindy’s sons Tanner (20) and Austin (18). “Being a small business owner, a lot of my time goes to my business, so when I’m not working, I’m usually with my family,” he says. “We’re all very active and enjoy sports, as well as going to San Francisco to hang out and explore.”

When asked the first thing he’d do if he could retire tomorrow, Blaine says he’d go on an extended vacation. “It’s hard to imagine myself retired, but I suppose I’d start by doing some traveling. I’m Italian, so maybe I’d go to Italy and try to trace some of my ancestry.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Music or talk radio?
A: Music.

Q: What was your first concert?
A: Bryan Adams, during his 1984 “Reckless” tour.

Q: What’s your favorite snack?
A: Potato chips.

Q: What were you most known for in high school?
A: Playing nose guard and defensive tackle on the football team.

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Basic Septic System Maintenance

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HEALDSBURG — Due to a case of “out of sight, out of mind,” residential septic systems are often neglected. In some cases, homeowners will go for two or three decades without having their systems serviced, which is comparable to driving… Read more

Expert Video Tip

Video: Maintaining Your Septic System

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Complete Video Transcription:

HEALDSBURG — Host, Sarah Rutan: A septic system may be easy to ignore, but neglecting maintenance can result in adverse and expensive consequences. To learn more,… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

Jensen Precast Septic Tanks
Town & Country Plastics Septic Tanks
Shea Concrete Septic Tanks
Grove Concrete & Supply Septic Tanks
FLXX Septic Tanks
Douglas Tanks Septic Systems
Little Giant Pump Tanks
Cultec Septic Systems
Woodard Concrete Septic Tanks
AK Septic Tanks
Eljen Septic Systems
Norwesco Septic Systems
Chem-Tainer Septic Systems
Watertight Concrete Septic Tanks

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septic tank cleaning
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septic system treatment
septic tank pumps
home septic system services

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Alexander Valley
Annapolis
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the Geysers
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Contractors State License Board (CSLB) (http://www.cslb.ca.gov/)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
National Onsite Wastewater Recycling Association (NOWRA) (www.nowra.org)
National Association of Wastewater Technicians (www.nawt.org)
California Onsite Water Association (www.cowa.org)

Contractors State License Board (CSLB) (http://www.cslb.ca.gov/)
California Department of Consumer Affairs (DCA) (www.dca.ca.gov)
National Onsite Wastewater Recycling Association (NOWRA) (www.nowra.org)
National Association of Wastewater Technicians (www.nawt.org)
California Onsite Water Association (www.cowa.org)

Know What You Want
What to Think About Before Hiring Local Septic Service Companies

Many homeowners find that knowing what they want helps them hire septic service contractors that are the best fit for their needs and specific job.

Before talking to septic service providers in Santa Rosa, Petaluma, Sebastopol, Cotati, Cloverdale and Rohnert Park and the rest of Sonoma County, think about your goals and requirements for the project, and consider what you expect from your septic contractor. The following questions will get you started. Write down your answers so you can check back on your goals as the project proceeds.

1.     Do I want a Diamond Certified septic service company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?

2.     What do I know about my existing septic system? (Is it a septic tank or holding tank? How old is it? Where is it located? When was it last pumped or serviced?) Or will I need to find Sonoma County septic services that can help me determine these facts before the septic tank servicing?

3.     Do I need commercial septic services or residential septic services?

4.     Am I currently experiencing problems with my septic tank (overflowing, sewage odor or spillage, fixtures and toilets backing up, slow flushing or sink draining, etc.), or do I just need routine maintenance and pumping?

5.     What is my goal for hiring a septic service company? (This may include septic tank cleaning, septic system pumping, septic system inspection, septic pipe inspection, septic tank and septic line jetting or unclogging, and more.)

6.     What are my specific requirements for this project or septic service?

7.     What is my budget for home septic services? (Remember, it’s smart to interview and accept bids from three to five Sonoma County septic services. You’ll want to compare their services and estimates, but be sure that you’re comparing like services and not just cost alone. Cheap and unlicensed septic service companies that offer prices that are too low to be true may not offer the same quality services as mid-range companies, and that can leave you vulnerable and frustrated.)

8.     What characteristics and personal and professional qualities am I looking for in a Sonoma County septic services contractor?

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What To Ask In Person
Questions to Ask Sonoma County Septic Services Providers in Person

Once you’ve completed your phone interviews, you should have a short list of Sonoma County septic services contractors in Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma and Cloverdale and near you that can provide the work you need done and seem to meet your needs for customer service and attentiveness.

Now it’s time to invite representatives from a few of these companies to your home or business to see the work you need done and provide an estimate for services.

Again, you’ll want to have a few written questions to ask to further assess each company’s ability to complete the work in question and to meet your specific needs. Here are some sample questions to ask in person.

1.     What septic services would you recommend for my septic system, now that you’ve had a chance to see it?

2.     How much time will the services I need take?

3.     What is your approach to a project like this? (This will help you know what you can expect if you hire this company.)

4.     Will you also inspect the existing materials and systems for problems or potential issues?

5.     Do you anticipate any major interruptions to water usage or my ability to flush toilets or run water during the services?

6.     How long will I have to avoid using my septic system during the services?

7.     Who will be doing the proposed work in question?

8.     Will the septic services I need require a permit? If so, will you take care of the permitting for me, or will I need to do that? (Beware of contractors who ask you to take out permits. This may be a sign they’re not licensed.)

9.     Do you require a down payment or deposit before the work begins? (Beware if the contractor requires a large down payment or full payment before the work begins. By law, licensed contractors can only require a down payment of 10 percent of the total home improvement contract price or $1,000, whichever is less. It is illegal to ask for more.)

10.  Do you have a list of client references I can call?

11.  How far out are you booking right now? What is the earliest you could come to start my project?

12.  Will you offer written warranties or guarantees on this work?

13.  How would I handle any future service issues? Do I call you, and will you be responsible for any warranty work?

14.  Is there anything I should do before, during and after the septic services to prepare or better care for my septic system?

15.  Is there anything I can do to make this process go more smoothly?

16.  How long will it take for you to get me an estimate or bid for this process?

17.  What is the next step?

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  • What To Ask References
    Learn More from References: Former Septic Services Customers

    You can feel confident choosing among Diamond Certified septic services because all certified companies have passed an in-depth ratings process that most other companies can’t pass.

    If you want quality from a septic services in Sonoma County and the greater Bay Area, including Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville and Rohnert Park and your area, consider hiring a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find Diamond Certified septic services within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your septic services. Keep in mind, though, that references provided to you by septic services are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    Then, call references and ask them about the company that you’re considering hiring and get their feedback.

    1.     Were you satisfied with the residential septic services or commercial septic work from _(Sonoma County septic services company name)_?

    2.     What was the type and scope of job they did for you? (Septic tank cleaning, septic tank pumping, septic system inspection, septic line unclogging or clearing, grease trap cleaning, septic line jetting, general septic system services, commercial septic services, residential septic service, etc.)

    3.     Did the Sonoma County septic system service company you hired complete the work on time?

    4.     Did the contractor keep you up-to-date on the status of the project?

    5.     Were there unexpected costs? If so, what were they for and were they avoidable?

    6.     If you live or own property in Agua Caliente, Asti, Bodega Bay, Duncans Mills, Glen Ellen, Monte Rio, Penngrove, Rio Nido, Roseland, Sheridan, the Geysers, Villa Grande or a smaller town, did they charge extra to travel to your home or location of the septic system they were hired to service? Do you feel the fee was fair, and were they upfront about the additional fees?

    7.     Did the Sonoma County septic system pumping services show up on time?

    8.     Did they clean up after finishing the work?

    9.     When you need septic pumping services in the future, will you hire this Sonoma County septic contractor again?

    10.  Would you recommend this company to friends or family?

    11.  Is there anything you wish you would have known about this septic service company or the services your septic system needed before the work began?

    12.  Is there anything I should know or consider before hiring this company?

    13.  What was the best part about working with this Sonoma County septic company?

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  • Review Your Options
    Find and Hire Good Septic Services Companies in Sonoma County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    You’ve spent time assessing the septic services you need, and you’ve interviewed contractors over the phone and in person. You’ve compared bids and you’ve talked with former customers of the contractors that are highest on your list.

    You might think you’re ready to make a hiring decision. But before deciding on the best septic services provider in Sonoma County for you, it’s important to review your notes and all of the information you’ve collected and consider the following questions.

    1.     Can the Sonoma County septic services providers you’ve interviewed meet your needs in terms of scheduling, services, budget and personal preferences?

    2.     Are the septic services contractors you’ve interviewed knowledgeable about the scope and details of the septic services your home or business needs? Can they tell you which services will best meet your needs and protect the integrity of your septic system?

    3.     Are the septic services companies sensitive to your budget? Can they offer various solutions and services that fit your resources? (Many companies will work with customers who have hardship cases, including accepting credit cards and checks, accepting partial payment and payment plans, and working with customers to prioritize work and payment schedules.)

    4.     Do the septic services contractors in Sonoma County you’ve interviewed offer warranties in the event of a product or system failure or service error? Will they put their guarantees in writing?

    5.     Were the septic contractors as eager as you are to get the service completed and keep your septic system in good working order for years to come?

    6.     Did one septic service company stand out above the rest in terms of willingness and ability to provide the work and good customer service?

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  • How To Work With
    Get the Best Result from Your Residential or Commercial Septic Services

    Before interviewing and choosing a good septic service provider in Sonoma County, you’ll want to decide the type of septic services you need and the scope of the work you want done. You should also know the budget range you’re looking to stay within. This will help you express yourself to the septic system service contractors you talk to, and will give each one the opportunity to bid on the same project.

    Having a specific plan will also help you define boundaries so that you don’t end up getting—and paying for—more work than you need.

    Since septic services can be hard to determine without having a look at the existing system and diagnosing any problems, it’s not uncommon for Sonoma County septic services providers to suggest additional services. While most companies are honest and are looking out for their customers’ best interests, it is wise to pay attention to what various companies suggest.

    Getting three to five bids from licensed, insured, fairly-priced septic services that have good records of customer satisfaction in Guerneville, Santa Rosa, Sebastopol, Cotati, and Cloverdale and throughout Sonoma County is a smart move, especially if you’ve asked for and received detailed or even line-item estimates.

    This way, you’ll be able to compare the services and prices of all potential companies. If one is priced far below the others, you’ll be able to see if their service suggestions and specific estimate provides the same amount and level of services as the others. Likewise, if one contractor suggests major services and the others only recommend basic septic pumping, cleaning and inspection, it will give you a chance to ask why that one company suggests a much larger project than the others.

    Sign a Contract with a Good Septic Services Company in Sonoma County?
    Once you’ve found the Sonoma County septic company that is best suited to the services you need, move forward by asking for and signing a detailed contract.

    Good contracts protect you and your septic services company, and should include the price, start and end dates, and any other points of service you’ve agreed upon with your local sewage and septic sucking service. You’ll also want to confirm any warranties or guarantees at this time and make sure they’re in writing and included in the contract.

    Read through the estimate and be sure you understand all terms and limitations before you sign it. Contracts are legally binding, so for your protection, never sign a blank or incomplete estimate. If you have questions about the services, terms, line items, price, guarantee or any other details listed in the estimate, now is the time to ask and get answers. Don’t want until after you’ve signed the contract to ask questions pertinent to your job.

    Prepare for Your Septic System Services
    Most professional Sonoma County septic system service companies in Santa Rosa, Petaluma, Sebastopol, Cotati, Cloverdale and Rohnert Park and throughout the local area will perform all parts of the job. However, there are a few steps you can take to simplify the work and help the job go more smoothly. Being ready for your septic services can even possibly save you some money by speeding along the job and preventing extra work that results in additional fees.

    Know where your septic tank is located. If you know where your septic tank is, outline it or leave a locator for the septic company if you won’t be home during the septic pumping services. If you don’t know where the tank is, the company can usually find it using a probe or locating devices. There is sometimes a fee for this, or it may take extra time that can impact the final cost of the job. If you need help locating your septic tank, let your Sonoma County septic tank service know ahead of time so that they can plan for locating time if needed.

    Make the septic tank cover accessible. If the tank cover is buried under grass, landscaping or dirt, you may want to dig it out for your septic service. Some companies charge an extra digging fee for having to uncover the septic tank cover, so you can save money by doing this ahead of time. If your tank cover isn’t accessible without digging, you can ask your septic services to install a riser on the clean out opening so the tank is easier to locate and pump each time you have it serviced.

    Supply clearance and parking space for work trucks. Septic services vehicles are often large and may need special parking consideration depending on the size of your driveway or available street parking. Ask your septic services contractor how many work vehicles will need parking space, and whether the vehicles will be oversized or need specific consideration for parking. It may be a good idea to walk through your property with your Sonoma County septic service personnel and have them advise you of clearance issues, lawn ornaments or potential hazards that you can move or minimize before the septic pumping work begins.

    Think ahead. Schedule septic tank pumping before large gatherings such as weddings, family reunions, large parties or other events that can stress or overwhelm your septic tank. This is especially important if you’ve been experiencing trouble with your septic system, it’s due or overdue for pumping, or you are concerned about the potential for malfunction or overflows. You may also want to have your system pumped before the rainy season, if you live in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville and Healdsburg or other Bay Area locations that experience heavy winter rains that can overwhelm or burden full septic systems.

    Keep children and pets away from the septic pumping area. For their safety and the safety of your septic pumping crews, keep pets and children out of the area during the work.

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  • Be a Good Customer
    How Can You Be a Good Septic Services Customer?

    It’s the responsibility of your septic services to provide quality septic system pumping services, inspections, clean outs and other services. But no matter what septic services your system needs, and no matter how professional your septic service provider, you play a big part in the success of the work, too.

    Here are a few simple steps you can take to be a good customer when hiring Sonoma County septic services in Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma and Cloverdale and your area.

    • Be clear and upfront with the septic services providers. Let them know what septic services your system needs, the outcome you’re expecting and specific ways they can meet your expectations.
    • Remember, a friendly smile goes a long way in creating, building and maintaining a good working relationship with any contractor or service provider.
    • Before you hire a septic services in Sonoma County, restate your expectations and goals, and reiterate to the septic services representative your understanding of the agreement. Most problems with local septic services occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your septic services if you should call to check on the progress or if he will call you with updates.
    • Be sure your septic service representative has a phone number where they can reach you at all times. The work will move along more smoothly if your septic company can reach you with updates, questions or for any needed work authorizations.
    • When your septic system contractor contacts you, return calls promptly to keep the services on schedule.
    • Pay for the work promptly as agreed upon in your contract.

    Why would you want to be a good customer? Septic service providers in Sonoma County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Check the Septic Services Against the Invoice

The invoice from your septic services company should include the following:

  • The septic services contractor’s name, physical address and state license number.
  • A complete list of all work performed.
  • An itemized list of all materials used.
  • The total cost for the septic services services, including the itemized amount charged for labor.
  • A written explanation of any warranties or guarantees provided by the product manufacturers and the septic services company.

Once the work is completed, your Sonoma County septic contractor should give you a detailed invoice including the above items. Ask your septic service provider to talk through the work with you and tell you what the results of the service were. Ask any questions about the services, maintenance, future steps and other details. If anything is amiss or confusing to you, now is the time to get answers.

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Written Warranties
Written Warranties Protect Your Septic System and Your Investment

Written warranties are important for any type of home improvement or commercial improvement or maintenance project, including septic services. These warranties are your promise that your septic service provider did a good job, provided the services as promised, and that he or she will stand behind the work provided by the company.

Not all septic services in Sonoma County, including those in Petaluma, Windsor, Healdsburg, Santa Rosa, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville and Rohnert Park, provide warranty coverage on their services and materials they’ve used. However, the best companies do, and they’ll be glad to provide you proof of their guarantees in writing.

The following items should be included in any written guarantee document:

  • The Sonoma County septic services company’s name, physical address and state license number.
  • A description of what exactly the warranty covers. This should include whether the contractor will repair or replace any faulty materials or workmanship.
  • Any exclusions must be explicitly stated.
  • Your responsibility in the case of a problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or is prorated (meaning, the warranty coverage and amount owed for repair or replacement diminishes over time).
  • If the warranty coverage is transferable to the new owner if you sell the home or commercial building in which the septic services work was done.
  • Any actions on your part that may invalidate the warranty.
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Top 10 Requests
Top Septic Service Requests in Sonoma County and Beyond

Good septic service companies in Sonoma County are known for taking care of their customers and doing what it takes to get the job done right the first time.

Here, you can learn more about the most commonly-requested septic services in Cotati, Windsor, Petaluma, Santa Rosa, Rohnert Park, Guerneville and Healdsburg and other areas near you. This isn’t a complete list of septic services available, just those that are provided most often by professional septic tank services in the Greater Bay Area.

Septic System Pumping / Septic Tank Pumping
Septic tanks and septic systems need pumping every three to five years (or more or less, depending on the specific system and use factors of each septic tank and system) to stay functional and avoid problems. Septic tank pumping and septic system pumping includes emptying of the waste that isn’t naturally decomposed by anaerobic digestion process within the tank. These solids and sludge must be removed so that the tank doesn’t fill up and discharge untreated wastewater into the septic system’s drainage field. Septic system pumping is the process of pumping out accumulated sludge by a specialty vacuum truck. The waste is then removed to a treatment plant for treatment.

Septic System Maintenance
Like all home systems, septic systems also need regular maintenance to function properly and prevent the system from failing. Septic system maintenance includes pumping, inspection, tree root removal, removal of biofilms and drain field maintenance, and may also include the changing of daily behaviors to keep the system functioning well, such as not disposing of cooking oils or chemicals down the drain, avoiding use of the garbage disposal, not flushing salted water, avoiding flushing of non-biodegradable waste items such as cigarettes and hygiene products, and being mindful of how much waste water is pushed into the system.

Septic System Inspection in Sonoma County
Septic system inspection is the process of inspecting an existing septic system for potential issues, malfunction or other problems. Inspections should occur once a year or when problems surface. It is also recommended that home sellers and home buyers arrange for septic system inspection to prove the system they’re selling or buying is functioning correctly. Septic system services in Santa Rosa, Petaluma, Sebastopol, Cotati, Cloverdale and Rohnert Park and other areas routinely provide septic system inspections.

Leach Field Inspection
The leach field, also known as a septic drain field, is the drain and associated piping and filtration field that helps remove impurities and contaminants from septic tank liquids. A leach field inspection proves that the septic tank filtration field is functioning correctly and filtering wastes from the liquid coming from the septic tank. This ensures local waterways, wells, watersheds and aquifers are protected against contamination.

Septic Filter Cleaning
Septic system filters may need regular maintenance and cleaning to keep them clear and functioning at peak performance. Septic filter cleaning may include degreasing, pressurized cleaning, flushing and scrubbing depending on the type of filter and amount of build up.

Holding Tank Pumping
Holding tanks are wastewater tanks that hold sewage. Unlike septic tanks, holding tanks do not leach into a field or mound where the water is broken down and eventually released as filtered water. Instead, holding tanks hold sewage that is stored until it is removed. Sewage from holding tanks must be pumped out by vacuum truck and removed to a municipal treatment plant for treatment. These tanks must be serviced much more often than septic tanks due to their nature.

Septic Grease Trap Cleaning
Commercial kitchens, restaurants, food establishments and other buildings with kitchens or facilities that may create extra grease content in waste water may have separate grease traps located in their septic systems. These septic grease traps must be cleaned to remove the grease, as it can cause traps and filters to clog and back up.

Root Removal from Septic Systems
Trees, shrubs and other plants that are planted to close to septic systems, septic tanks, leach fields and septic pipes can invade the systems with their roots, causing clogs, backups and other problems. Septic systems aren’t buried very deeply, so  root clogging is common. Root removal services remove roots from pipes and repair damaged areas.

Septic Odor Control Services in Sonoma County
Most well-functioning septic systems don’t allow sewage odors to escape. However, sometimes commercial and residential septic system require odor control services. These can include investigation and diagnosis of the odor, repair of broken lines or equipment, installation of filtration devices, vents, filtering vent covers, and other specific services required.

Septic System Additives and Enzymes
S
eptic system additives can include chemical, organic, inorganic, biological, yeast, bacteria and enzyme septic tank additives. While these additives have been long marketed to homeowners as necessary for reducing sludge build-up and odors, studies show that most additives are expensive and have very little to no effect on septic system effectiveness. Septic systems that are functioning and maintained correctly should have the right balance of biological additives, enzymes and organic material to function well without additional additives and enzymes.

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Glossary Of Terms
Glossary of Terms Related to Septic Services

The following glossary terms and definitions can help you better understand your septic services provider and can help you communicate with them more effectively.

absorption area
The absorption area is the area where waste water from a septic system is emptied for filtration and release into the ground.

Also known as: drain field, absorption field, drainage trench, septic drainfield, septic system drainage bed, leachfield, soakaway bed, leaching bed, on-site sewage facility seepage bed

The following glossary terms and definitions can help you better understand your septic services provider and can help you communicate with them more effectively.

absorption area
The absorption area is the area where waste water from a septic system is emptied for filtration and release into the ground.

Also known as: drain field, absorption field, drainage trench, septic drainfield, septic system drainage bed, leachfield, soakaway bed, leaching bed, on-site sewage facility seepage bed

blackwater
Blackwater is waste carried off by toilets and urinals. This water is raw sewage and must be treated before it can be released into the environment.

Also known as: septage, black water, raw sewage

capacity
The volume of wastewater, both blackwater and greywater, that an onsite septic system can handle. Septic system capacity is usually described in terms of daily volume allowed.

Also known as: available capacity, allowed capacity, wastewater capacity, septic system capacity

drainfield
A drainfield (also known as a drain field, absorption area, drainage bed, seepage bed, or leach field) is the area where perforated piping is set in drainage trenches to distribute effulent and wastewater from septic systems.

Also known as:  drain field, absorption area, drainage bed, seepage bed, leach field

effluent
Effluent is the partially treated liquid that leaves a septic tank after filtration of solids in the tank and on the way to the absorption field or drainage field for continued treatment and release into the environment.

Also known as: septic effluent

failure
Septic system failure is some kind of failure of a septic tank or septic system. Failure may be signified by sewage visible on the ground, baking up into the home or business, leaking, seeping, contaminating ground water or ground surface, and a failure to meet permit and code standards.

Also known as: septic system failure

graywater
Any water from a residential or commercial building excluding sewage (blackwater) and water from toilets. Gray water includes bathtub and shower water, tap water, washing machine water, and other rinse water. Kitchen sink water is not considered graywater because of the presence of food solids. Graywater systems reduce the load of water on septic systems by separating water from sinks and showers from blackwater from toilets.

Also known as: gray water, greywater, grey water, graywater septic systems

grease trap cleaning
Commercial kitchens, restaurants, food establishments and other buildings with kitchens or facilities that may create extra grease content in waste water may have separate grease traps located in their septic systems. These septic grease traps must be cleaned to remove the grease, as it can cause traps and filters to clog and back up.

Also known as: septic grease trap cleaning, grease trap cleaning services

holding tanks
Holding tanks are wastewater tanks that hold sewage. Unlike septic tanks, holding tanks do not leach into a field or mound where the water is broken down and eventually released as filtered water. Instead, holding tanks hold sewage that is stored until it is removed. Sewage from holding tanks must be pumped out by vacuum truck and removed to a municipal treatment plant for treatment. These tanks must be serviced much more often than septic tanks due to their nature.

Also known as: holding tank pumping services

leach field inspection
The leach field, also known as a septic drain field, is the drain and associated piping and filtration field that helps remove impurities and contaminants from septic tank liquids. A leach field inspection proves that the septic tank filtration field is functioning correctly and filtering wastes from the liquid coming from the septic tank. This ensures local waterways, wells, watersheds and aquifers are protected against contamination.

Also known as: leach field, septic drain field inspection

root removal
Trees, shrubs and other plants that are planted to close to septic systems, septic tanks, leach fields and septic pipes can invade the systems with their roots, causing clogs, backups and other problems. Septic systems aren’t buried very deeply, so  root clogging is common. Root removal services remove roots from pipes and repair damaged areas.

Also known as: septic system root removal, septic tank root removal, septic line root removal services

septic filter cleaning
Septic system filters may need regular maintenance and cleaning to keep them clear and functioning at peak performance. Septic filter cleaning may include degreasing, pressurized cleaning, flushing and scrubbing depending on the type of filter and amount of build up.

Also known as: septic filter cleaning services, septic system filter services

septic odor control
Most well-functioning septic systems don’t allow sewage odors to escape. However, sometimes commercial and residential septic system require odor control services. These can include investigation and diagnosis of the odor, repair of broken lines or equipment, installation of filtration devices, vents, filtering vent covers, and other specific services required.

Also known as: septic system odor control, septic odor investigation

septic sludge
Septic sludge is settled solid waste that sinks to the bottom of a septic tank. Septic sludge is semi-solid organic waste and must be pumped from the septic tank from time to time to free up space for new waste.

Also known as: sludge, organic sludge

septic system
A set of components that receive, store treat, and disperse blackwater and sewage at residential and commercial properties. Septic systems usually consist of a septic tank to receive and hold solid waste, a treatment system to sanitize and dispose of septic effluent and wastewater (usually in the form of a leach field, drain field or septic mound), and the pipes that move wastewater from the building to the system and from the septic tank to the drain field or mound.

Also known as: complete septic system, septic tank system, on-site sewage system, OSS

septic system additives
S
eptic system additives can include chemical, organic, inorganic, biological, yeast, bacteria and enzyme septic tank additives. While these additives have been long marketed to homeowners as necessary for reducing sludge build-up and odors, studies show that most additives are expensive and have very little to no effect on septic system effectiveness. Septic systems that are functioning and maintained correctly should have the right balance of biological additives, enzymes and organic material to function well without additional additives and enzymes.

Also known as: septic system enzymes, biological septic system additives, septic tank additives

septic system inspection
Septic system inspection is the process of inspecting an existing septic system for potential issues, malfunction or other problems. Inspections should occur once a year or when problems surface. It is also recommended that home sellers and home buyers arrange for septic system inspection to prove the system they’re selling or buying is functioning correctly. Septic system services routinely provide septic system inspections.

Also known as: septic tank inspection, septic inspections

septic system maintenance
Like all home systems, septic systems also need regular maintenance to function properly and prevent the system from failing. Septic system maintenance includes pumping, inspection, tree root removal, removal of biofilms and drain field maintenance, and may also include the changing of daily behaviors to keep the system functioning well, such as not disposing of cooking oils or chemicals down the drain, avoiding use of the garbage disposal, not flushing salted water, avoiding flushing of non-biodegradable waste items such as cigarettes and hygiene products, and being mindful of how much waste water is pushed into the system.

Also known as: septic tank maintenance, septic maintenance, care for septic systems

septic system pumping services
Septic tanks and septic systems need pumping every three to five years (or more or less, depending on the specific system and use factors of each septic tank and system) to stay functional and avoid problems. Septic tank pumping and septic system pumping includes emptying of the waste that isn’t naturally decomposed by anaerobic digestion process within the tank. These solids and sludge must be removed so that the tank doesn’t fill up and discharge untreated wastewater into the septic system’s drainage field. Septic system pumping is the process of pumping out accumulated sludge by a specialty vacuum truck. The waste is then removed to a treatment plant for treatment.

Also known as: septic tank pumping, septic vacuuming, septic system cleaning

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Frequently Asked Questions
Frequently Asked Questions About Local Septic Services

Q: Why choose Diamond Certified septic services?

Q: Why choose Diamond Certified septic services?
A: Diamond Certified helps you choose a septic services with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only septic services rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified septic services.

Q: What services do septic companies provide?
A: Septic services include camera inspections; jetting and steaming of clogged septic lines; pumping of flooded basements and well pits; sand trap, grease trap, and spill pumping; septic tank cleaning; septic tank inspection; septic tank installation; septic tank pumping and more.

Q: Why do septic systems need pumping?
A: Septic systems need pumping because non-biodegradable materials in the system must be removed to keep the septic system functioning correctly.

Q: Why should I worry about septic system or septic tank maintenance?
A: Yes. You’re smart to think about septic maintenance before you have problems. Maintenance for modern, well-functioning systems is usually as simple as regular pump outs (usually every three to five years), monitoring bacteria levels to ensure proper breakdown of organic wastes. It may also include having a professional inspect the tank, the leech field or secondary treatment system, and any lines and connections.

Q: What are signs that my septic system needs servicing?
A: Signs of a failing or clogged septic system include toilets flushing slowly, sinks and bathtubs draining slowly, gurgling or bubbling sounds in the plumbing pipes, water backing up in the plumbing or septic system, standing water or wet areas of the yard (you may see standing gray water or black water), sewage odors in or outside of the home, contamination of well water, and sinks and toilets backing up into the home.

Q: I had my septic system pumped very recently. Why is it already full?
A: Septic systems are built to work when they are full. This is the way septic systems work—they filter water and liquid from solids, and they work best when full.

Q: How should I care for my septic system?
A: Caring for your septic system between services is fairly easy if you know what to do. Most septic care tips are common sense—take it easy on your septic system and only put water and organic waste down your pipes. Specific tips include these:

  • Use water sparingly. Take care to not overload your septic system with too much water. Turn the tap off between uses, invest in water-conserving appliances and conserve where you can.
  • Only run your washing machine and dishwasher when they have full loads.
  • Run appliances such as dishwashers and washing machines at off-peak times if possible. (Avoid running both at the same time and/or while family members are showering.)
  • Use toilet paper that is rated as safe for septic systems.
  • Never rinse kitchen grease or oil down the drain. Instead, wipe pans with paper towels and throw them in the trash or put used cooking oil in disposable containers and throw it away.
  • Never flush down the toilet cigarettes, feminine products, diapers, baby wipes, paper towels or inorganic materials.
  • Never dispose of gasoline, anti-freeze, paint, paint thinner, oil, pesticides, or other toxic or inorganic liquids down your drains.
  • Use your garbage disposal rarely and only for small bits of kitchen waste (what’s left in the sink strainer after doing dishes) . Never use your garbage disposal as a compost disposal or for egg shells, potato skins, large pieces of food waste or other items.
  • Regularly check plumbing fixtures for leaks to limit wasted water.
  • Watch out for tree roots that may clog pipes. Call your septic service provider if you think tree roots are intruding into your plumbing lines
  • Limit your use of water softener if possible. Water softeners can increase your need for septic system maintenance services.

Q: How often should I have my septic system pumped?
A: Recommendations vary depending on the size of your system, number of people in your household, age of the system and other factors. Your septic service provider should be able to help you ascertain how often your system needs servicing. However, every three to five years is a good estimate for most average households with average use.

Q: Do I need to add anything to my septic system to keep it functioning properly?
A: Most septic systems are designed to function well on their own with no additives. However, septic systems and septic tanks that are overloaded, or have been flooded with organic material that isn’t breaking down fast enough due to volume. This can happen in systems that are too small for the size household they service, for homes that have extra guests for extended periods, or systems in buildings that frequently host large gatherings. In this case, you may benefit by adding enzyme or bacteria additives to your system. Talk with your local septic service about the additives they recommend for your system and unique situation.

Q: Are septic services expensive?
A: Septic services are probably more cost-effective than you’d expect. Most septic pumping services cost between $200 and $500, depending on the system’s size, age and other factors. Having your system pumped regularly is the best type of maintenance possible and will keep your system running well for as long as possible. Not pumping your septic system can cause it to fail, and replacing a septic system can be $15,000 or more. So you’re wise to have your system pumped regularly. The little you spend in maintenance will likely save you a lot in replacement costs.

Q: What should I do if I’ve moved into a house with a septic tank?
A: Learn what you can from the previous property owner or realtor. Where is the tank? When was it installed? When was it last pumped? What are the construction and maintenance details? Then, start by calling a good local septic service company and having them come and provide an inspection of the septic tank. They should be able to confirm for you tank location, size, age, condition, and maintenance suggestions.

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