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Why Trust Diamond Certified Design and Build Contractors Rated Highest in Quality?

Photo: Holly & Associates, Inc. (2013)

You are the customer. If your goal is to choose a design and build contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified design-build contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated design-build company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Sonoma County – Contractors – Design & Build CATEGORY

Janver Holly is a 32-year veteran of the construction industry and president of Holly & Associates, Inc., a Diamond Certified company. He can be reached at (707) 901-7943 or by email.

Janver Holly

diamond certified contributor profile and expert article

Janver Holly: A Foundation of Faith

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA – Janver Holly has been working in the construction industry for 30 years, so it may come as a surprise to learn that he’s also a credentialed religious scholar, holding dual master’s degrees in Theology and Divinity. While he once considered becoming a full-time pastor, Janver ultimately decided to take a less formal path. “I understood the significant role of those working within the church, but I personally felt it was more important to be part of the working world,” he explains. “I wanted to live out my faith organically rather than within an organization, and that’s what I’ve been able to do.”

Janver’s fascination with construction began early in life. “My dad was a teacher and was actively involved in efforts to improve the educational system, which meant a lot of the household repairs fell to me,” he remembers. “By the time I was 17, I was building decks and performing home repairs for friends and neighbors.” Janver’s industrial aptitude enabled him to land a job that eventually helped fund his college education. After taking a few years off to work in youth ministry, he re-entered the construction industry in 1984 and founded Holly Construction, which he eventually incorporated as Holly & Associates, Inc.

While he’s lived in the Bay Area for more than four decades, Janver spent the first years of his life in an uncommon setting. “My parents and I lived in a Mennonite community just south of Fresno until I was eight years old,” he says. “I grew up milking cows and churning butter!” Now situated in mainstream society, Janver says his favorite thing about the Bay Area is its extensive diversity. “I’m fascinated by ideas, philosophies and how people think, so I really appreciate the wide range of people and ideas that pervade this area.”

Outside of work, Janver spends much of his time with his wife, Jennifer, and their four children, Jordan, Alex, Tony and Sarah. “My two oldest are in college, and the other two are juniors in high school,” he says. “We frequently have a house full of teenagers, so we try to keep a full refrigerator—there’s always a willing mouth to feed!” Besides being a full-time family man, Janver likes to engage in activities that elevate both his mind and body. “I’m a voracious reader and always enjoy learning new things. I also love being in the mountains, whether hiking in the summer or snowboarding in the winter.”

In both his life and career, Janver advocates the importance of living a goal-oriented life. “I’m a big fan of The Seven Habits of Highly Effective People and the idea of living your life with the end game in mind,” he says. “In everything I do, I enjoy thinking through the steps and then watching them unfold.” Accordingly, Janver says he has put considerable thought into his future retirement, yet he’s doubtful he’ll ever really stop working. “I have too much fun doing it. When I retire, Jennifer and I will probably travel more often, but other than that I don’t think things will change much.”

Ask Me Anything!

Q: Ever read a book more than once?
A: A Kingdom Called Desire by Rick McKinley.

Q: If you could time travel, would you go to the past or the future?
A: I’d love to travel to the past to witness significant events, and I’d love to see what things are like in the future, but overall, I’m thankful just to be where I am right now.

Q: What was your favorite toy as a child?
A: It would have to be Legos—always building!

Q: How did you get your name?
A: It’s an old Mennonite name with a German origin.

Q: If you could speak any language fluently, what would you choose?
A: Probably Spanish, just because there are so many Spanish-speaking people in this area.

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The Benefits of a Design/Build Approach to Construction

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SANTA ROSA — Whether you’re planning to remodel your kitchen or build a home from the ground up, it’s worthwhile to consider the benefits of a design/build approach. Design/build is principally characterized by the collaborative environment it creates between a client,… Read more

Expert Video Tip

Video: Planning a Construction Project

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Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: Collaboration is key when it comes to planning a construction project. Today, we're in Santa Rosa with Diamond Certified Expert… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Andersen

  • Caesarstone

  • Cambria

  • James Hardie

  • Kohler

  • Marvin

  • Milgard

split-level homes
craftsman homes
vacation homes
luxury homes
A-frame homes
green homes
chalet-style homes
beach homes
log homes
high-end homes
sustainable homes
Victorian homes
commercial buildings

home design-build services
home addition design-build services
bathroom renovations
custom home designs
luxury home renovations
home floor plans
kitchen designs
interior design-build services
exterior design-build services
design-bid-build services
home remodeling designs & construction
tenant improvements
commercial building construction

Agua Caliente
Alexander Valley
Annapolis
Asti
Bloomfield
Bodega
Bodega Bay
Boyes Hot Springs
Camp Meeker
Cazadero
Cloverdale
Cotati
Duncans Mills
El Verano
Eldridge
Fallon
Fetters Hot Springs
Forestville
Fort Ross
Freestone
Fulton
Geyserville
Glen Ellen
Graton
Guerneville
Guernewood
Healdsburg
Jenner
Kenwood
Lakeville
Larkfield
Lytton
Mark West
Monte Rio
Occidental
Penngrove
Petaluma
Rio Nido
Rohnert Park
Roseland
Russian River
Russian River Meadows
Salmon Creek
Santa Rosa
Schellville
Sebastopol
Sheridan
Sonoma
Stewarts Point Rancheria
Temelec
the Geysers
Sea Ranch
Two Rock
Valley Ford
Villa Grande
Vineburg
Windsor

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Design-Build Institute of America (www.dbia.org)
ABC Associated Builders and Contractors (http://www.abc.org/)
AGC of America Associated General Contractors of America (http://www.agc.org/)
ASA American Subcontractors Association (http://www.assaonline.com/)
CBIA California Building Industry Association (http://www.cbia.org/)CSLB Contractors State License Board (http://www.cslb.ca.gov/)
DCA California Department of Consumer Affairs (www.dca.ca.gov)
HBANC Home Builders Association of Northern California (http://www.hbanc.org/)
NAHB National Association of Home Builders (http://www.nahb.org/)
NCBE North Coast Builders Exchange (http://www.ncbeonline.com/)
NSCA National Systems Contractors Association (http://www.nsca.org/)
NUCA National Utility Contractors Association (http://www.nuca.com/)

Know What You Want
Researching and Planning What You Want Before Hiring a Design & Build Contractor in Sonoma County

Many factors should be considered before selecting a design & build contractor in Sonoma County, including the smaller cities of Russian River Meadows, Salmon Creek, Stewarts Point Rancheria, Fort Ross, and Freestone, that will meet your needs the most successfully. Write down everything that you’re searching for before you begin your research. Consider the following questions before making your final selection of a design & build contractor.

  1. Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. What is my budget?
  3. Are there any changes I’d like to make personally before to the design/build team begins construction in order to offset costs?
  4. What do I want remodeled or built?
  5. What is the time frame for completing the build & design project?
  6. What personal and professional characteristics would I like my Sonoma County design & build contractor to have? (These may include good communication skills, honesty, reliability, cleanliness, etc.)
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What To Ask In Person
What to Ask When Speaking in Person to a Sonoma County Design & Build Contractor

The next step is to interview design & build contractors in Sonoma County, including the larger cities of Santa Rosa, Petaluma, Rohnert Park, Windsor, and Healdsburg. Questions you may want to ask include the following.

  1. What will the construction companies’ timing be on bidding and completing the home construction?
  2. What professional organizations are you a member of?
  3. How do you perform your work—what time do you start, how will you protect my carpets, how will you handle trash and debris, etc.
  4. How many projects that are similar to mine have you completed in the last year?
  5. How do the residential general contractors in Sonoma County  price building construction?
  6. Will construction permits be needed? If so, will the general contractors be responsible for getting them?
  7. Do the construction firms hire subcontractors or do the general contractors and their employees perform the work?
  8. Does the general contractor carry workers’ compensation and liability insurance?
  9. How and when do the Sonoma County general contractors clean up the construction site?
  10. What type of warranty does each of the construction companies provide and what are the terms?
  11. Do the general contractors specialize in the type of work you need? If so, ask the builders to provide some examples of similar work in Sonoma County they have completed.
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  • What To Ask References
    What to Ask When Speaking to Previous Customers of a Sonoma County Design & Build Contractor

    It’s best to choose a Diamond Certified design & build contractor because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality contractor work in Sonoma County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified design & build contractor within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your design & build contractor.  Keep in mind, though, that references provided to you by the design & build contractor are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    1. Would you recommend this design & build contractor to your family and friends?
    2. Did the contractor provide answers to questions to your satisfaction?
    3. Were there any unexpected costs? If so, what?
    4. Did the design & build contractor show up on time?
    5. Did they finish the job on time?
    6. If you need a design & build contractor in the future, will you consider hiring this general contractor?
    7. Were you satisfied with the service from the (design & build contractor name)?
    8. What type of design & build project did you hire the general contractor to complete?
    9. Do you feel like the general contractor charged a fair price for the quality of the work?
    10. Did the contractor seem receptive to your input?
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  • Review Your Options
    Selecting a First Rate Design & Build Firm in Sonoma County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of design & build contractor is important to you and your family. So before deciding on the best design & build contractor in Sonoma County for you, it’s important to consider the following questions.

    1. Is my design & build contractor of choice well-established in the community?
    2. Does my general contractor of choice have good references that I have checked?
    3. Is my design & build contractor of choice charging a reasonable price for quality work on my design & build project?
    4. Which general contractors in Sonoma County offer the better warranty for the overall cost?
    5. Is my design & build contractor of choice listed in the Better Business Bureau as having complaints filed against him? If so, were they valid complaints that required disciplinary action?
    6. What is my time frame for this design & build project: when do I intend to start it and when do I need to have it accomplished?
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  • How To Work With
    Preparing to Sign a Contract with a Design & Build Company in Sonoma County

    Once you’ve hired a design-build company in Sonoma County, including the smaller cities of Agua Caliente, Roseland, Stewarts Point Rancheria, Temelec, Two Rock, and Eldridge, you will have an initial meeting between you and the contractor to discuss your requirements and the contractor’s qualifications. An estimate of the projects and its feasibility is drawn out. Furthermore, you will discuss the budget and design of the project as well as any restrictions and permissions that will be needed. The contractor will provide you with an estimate based on the design specifications. He will also offer choices in terms of designs and construction. Once the final contract has been drawn, the next step will be applying for permission. Last of all, the construction and financing process will begin.

    Be Contract Specific
    Once the contract is drawn up, it should be signed by both parties: you, the project owner, and the contractor. If any sub-contractors will be involved, they should sign the contract as well. The contract should protect the interests of both you and the contractor. As a result, it should include the following:

    • A clear, concise, and complete description of the project, including start and completion dates. It should also include who will be responsible for each aspect of the project.
    • Contractor’s name, physical address, mailing address and phone.
    • Quote of the project.
    • Terms of payment schedule as well as the payment schedule for the contractor, subcontractor(s) and suppliers.
    • Who will be responsible for obtaining necessary permits (this is usually the contractor).
    • Warranties should be written and the length of time as well as limitations should be covered. Warranties should cover materials and workmanship, and names and addresses of the warrantor. This may include the contractor, manufacturer, and distributor.
    • Detailed materials list: product, size, color, type, model, and brand name. Any additional or alternate materials that may be used if necessary should also be listed.
    • How “change orders” will be handled. Any changes or additions to the project should be written up in the contract so that the conditions for change are pre-determined. Furthermore, the contract should list how and when payment will be made for adjustments. Because change orders are common aspects of most remodeling jobs, it is common for remodelers to require payment before the work actually starts.
    • Any oral promises made.

    Take Precautions to Protect Yourself
    Taking precautions will help protect you and your home project investment. It will also increase your chances of success. Consider the following guidelines:

    • Do not make final payment until the work completed meets agreed upon specifications, building code requirements, and that subcontractors and suppliers have all been paid.
    • Do not sign a contract or any document until you have thoroughly read through it and filled in any blank spaces.
    • Do not sign a contract that uses vague terms. Make sure that all terms are specific regarding project requirements and the work that will be performed.
    • Don’t agree to finance your project through your contractor. Shop around for better loan terms.
    • Agree to make payments as the project progresses, contingent upon completion of a determined amount of work. This way, if work on the project is delayed, payment will be delayed as well.
    • Before deeding your property, be sure to first consult an attorney or knowledgeable friend or family member.
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  • Be a Good Customer
    Planning to be a First Rate Sonoma County Design-Build Firm Customer

    It’s the design & build contractor’s responsibility to complete a successful design & build project for you according to your specifications. But you play a big part in the success of your design & build contractor, too. Here are a few simple steps you can take to be a good customer when hiring a Sonoma County design & build contractor.

    • Before you hire a design & build contractor in Sonoma County, including the larger cities of Sonoma, Cloverdale, Sebastopol, Cotati, and Guerneville, restate your expectations and goals, and reiterate to the design & build contractor your understanding of the agreement. Most problems with local design & build contractors occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Be clear and upfront with the design & build contractor. Let them know what you want from your design & build contractor, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Ask your design & build contractor if you should call to check on the progress or if he will call you with updates.
    • Be sure your design & build contractor has a phone number where they can reach you at all times while they’re completing your design and build project. The work will move along more smoothly if your design & build contractor can reach you for any necessary updates, questions or work authorizations.
    • When your design & build contractor contacts you, return calls promptly to keep the design & build contract work on schedule.
    • Pay for the design & build contractor’s work promptly.
    • Remember, a friendly smile goes a long way!

    Why would you want to be a good customer? Design & build contractors in Sonoma County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Check the Completed Work by a Design & Build Sonoma County Company With the Invoice

When the design & build contract work is completed, your design & build contractor is required to give you a written invoice. This must include:

  • The name and physical address of the design & build contractor
  • A list of all work performed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total design & build project cost, including the amount charged for labor, if any
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Written Warranties
Protect Yourself with Written Warranties from Local Sonoma County Design & Build Firms

Before the design & build contractor leaves, confirm any warranties offered by the design & build contractor in Sonoma County, including the larger cities of Santa Rosa, Petaluma, Rohnert Park, Windsor, and Healdsburg. The written warranty document must detail the following:

  • The design & build contractor’s name and physical address
  • Your responsibility in the case of a problem with the building project and what you need to do in order to redeem the warranty.
  • If the design & build contractor warranty coverage is transferrable to the new owner in the event that you sell the home or building in which the contractor has designed and built.
  • The length of time as well as limitations should be covered. Warranties should cover materials and workmanship, and names and addresses of the warrantor. This may include the contractor, manufacturer, and distributor.
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Top 10 Requests
Top Service Requests from Design & Build Contractors

Design & build contractors in Sonoma County, including the larger cities of Santa Rosa, Petaluma, Rohnert Park, Windsor, and Healdsburg, provide all types of design and build projects. Following is a list of the most popular projects.

Beach homes
A beach home is a home designed for the beach. Typically beach homes are a form of a vacation home rather than a permanent residence.

A-frame homes
A-frame houses feature steeply-angled sides that usually begin at or near the foundation line and meet at the top, creating a home that looks like the letter A.

Green homes
Green homes are built using a process that is environmentally responsible and resource-efficient throughout the building’s life-cycle. This “green” process includes design, construction, operation, maintenance, renovation, and demolition. The purpose of a “green” home is to reduce the overall impact of the home on the human health and natural environment.

Luxury homes
Luxury homes are high-end homes in affluent communities. The high-end status is determined by location, property entry, architecture, décor, decadent amenities, entertainment capability, grounds, etc.

Split-level homes
A split-level home is similar to a ranch home. It features three levels of living space on a floor plan that makes economical use of the building lot.

Home additions
Home additions can be added to your home in order to increase its value and comfort. These additions include sunrooms, pop-top home additions, multi-level additions, or multi-room additions.

Victorian homes
Victorian homes are usually two story homes with steep roof pitches, turrets, and dormers. Typically a Victorian home has a large porch as well.

Craftsman homes
Craftsman homes is an American architectural design tht began in the last years of the 19th century. It has its origins from the British arts and crafts movement, emphasizing the hand-made over the mass-produced. Craftsman homes feature simplicity of form, local natural materials, and visibility of handicraft.

Log homes
Log homes are structurally identical to log cabins because they are made from logs that have not been milled into conventional lumber.

Chalet-style homes
Reminiscent of homes on alpine ski slopes, chalet style homes are rustic homes based on Swiss alpine cottages. They have a rectangular shape, big lofts, large windows, and steep gabled roofs.

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Glossary Of Terms
Glossary of Terms Used By Local Design/Build Contractors

Below are key design/build contractor terms and descriptions that will help you through your design and build project.

blueprint
A blueprint is a paper reproduction of an architectural design. Usually these paper drawings are on white paper with blue lines but it is a generic term for any detailed architectural design.

Also known as: the blueprint, home blueprints, half pipe blueprints, house blue prints, blue print maker, construction blueprints

change order
A written order to the contractor that details changes to the specified work quantities or modifications that are in the original contract.

Also known as: construction change order form, change order request form, change order form template

commercial building construction
This is a reference to constructing a commercial building that will be used for business purposes.

Also known as: industrial building construction, building construction companies, commercial building, commercial building contractors, commercial buildings, metal building construction, commercial building contractor, construction cost for commercial building, residential construction companies, commercial building construction costs

commercial buildings
A commercial building is a building used for commercial use. Types include retail, such as convenience stores, shopping malls, etc., warehouses, and office buildings.

Also known as: commercial buildings for lease, commercial storage buildings, prefabricated commercial buildings, steel commercial buildings, commercial building plans, commercial building designs, commercial building inspection

custom home designs
Custom home designs are designs for home that are modern and unique.

Also known as: custom home plans, home designs, custom designed homes, luxury home designs, custom design homes, small home designs, new custom homes, custom home construction, contemporary home designs

design-bid-build services
This is a reference to a project delivery system used in the construction industry. In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor.

designers
Designers have expertise in certain areas of home remodeling and decor, such as kitchens or bathrooms.

exteriordesign-build services
This is a type of construction in which the exterior view of a property is designed and built by a single entity known as the design-build contractor.

Also known as: exterior design, design build companies, exterior designers, design build firm, exterior design ideas, exterior home design, design build architects, house exterior design

generalcontractors
General contractors manage all aspects of a project. This includes hiring and supervising subcontractors, obtaining materials and building permits, and scheduling inspections.

Also known as: certified general contractors, association of general contractors

high-end home design/build services
High-end homes are luxurious homes in affluent communities. The high-end status is determined by location, property entry, architecture, decor, decadent amenities, entertainment capability, grounds, etc.

Also known as: luxury homes, high end homes for sale, high end real estate, high end mobile homes, high end home builders, luxury houses for sale, luxury home for sale

home addition design-build services
This is a reference to the design and construction services being contracted by a single contractor or business known as the design-build contractor to add an additional room or rooms to a home.

Also known as: home addition plan, home additions, home additions remodeling, home addition design, home addition designer, custom home design build, home addition plans

home floor plans
This is the blueprint or design for a home that is typically drawn up by an architect.

Also known as: luxury home floor plans, log home floor plans, ranch home floor plans, small home floor plans, home floor plans free, modular home floor plans

home remodeling designs and construction
In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor to remodel a home.

Also known as: home remodeling design, remodeling design, home remodeling contractors, kitchen remodeling design, home remodeling kitchen, kitchen remodeling designs, home construction remodeling, home remodeling plans, homes remodeling, room additions, home remodeling contractor, house remodeling plans, home remodeling companies, home remodeling additions, remodeling designs, home remodeling company

interiordesign-build services
In this method, the design and construction services are contracted by a single contractor or business known as the design-build contractor in order to remodel the interior of a home or building.

Also known as: office interior design, interior design office, interior designers office, office interior designers, interior designs office, interior design services

kitchen designs
This is a reference to the different designs or constructions of a kitchen.

Also known as: galley kitchen designs, best kitchen designs, kitchen designs photos, traditional kitchen designs, kitchen designs with islands, outdoor kitchen designs, kitchen design software, kitchen design gallery, kitchen designs on a budget

licensedarchitects
Architects who have met the standards for licensing by the California Architects Board are licensed. This includes completion of the two state-run intern development programs known as CIDP and IDP; completion of the Architect Registration Examination; and completion of the oral examination known as the CSE.

specialtycontractors
Specialty contractors install particular aspects of a project such as the plumbing or electrical work.

standard bid
The traditional cost that is associated with the materials and labor needed to construct the project.

subcontractor
Any constructor who contracts to perform parts of the work of a project that the original contractor contacted to do.

Also known as: subcontractor agreement template, subcontractor agreement, subcontractor agreement form, sample subcontractor agreement, subcontractor agreement, subcontractor agreement construction, subcontractors insurance, insurance for subcontractors

tenant improvements
This is a reference to improving an apartment complex through renovations that is being rented by tenants, or renters.

Also known as: tenant improvement contractors, tenant improvement allowance

vacation home
This is a home that is used seasonally as a vacation residence rather than being lived in year round.

Also known as: vacation home plans, rent a vacation home, vacation homes for rent

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Frequently Asked Questions
FAQ for Local Design/Build Contracting Companies

Q: Why choose a Diamond Certified design and build contractor?
A: Diamond Certified helps you choose a design and build contractor with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only design and build contractors rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified design and build contractor.

Q: What are the advantages of a design/build project?
A: There are several advantages to a design/build project that include sole source responsibility; it’s a straight-forward approach to design with greater flexibility; better quality control; participation by the client in selection of materials; rapid response to changes in scope with minimal paperwork, and more.

Q: What are the design/build contractor’s responsibilities?
A: His responsibilities include quoting on work within his area of expertise; stating clearly in his proposal exactly what will be done, what is not included, what the price will be, and what the schedule will be; producing a functional system that actually functions completely to the satisfaction of you, the client.

Q: What are my responsibilities as a client?
A: The client’s responsibilities include treating the design/build proposal as confidential rather than shopping the proposal on the open market; checking references of those submitting proposals; and pay the hired contractor for the work done.

Q: Why doesn’t a design/build contractor sell design services alone?
A: It may represent a loss of alternate design/build business as it ties up a design staff. Furthermore, the typical design/build contractor does not carry liability insurance to cover his designs if they are installed by somebody else.

Q: Is it possible to use a specific design/build contractor yet retain competitive prices?
A: The answer is yes because typically contractors agree to provide a complete design and construct project on a “guaranteed maximum” basis. They will agree to charge a set amount for a project and no more, assuming the scope does not change. If the costs are less than originally estimated, savings are passed on to the client on a pre-agreed basis.

Q: How long will my construction project take to complete?
A: That depends on the job. When you meet with your contractor, they should be able to fairly accurately determine an estimated end date.

Q: Do design/build contractors operate a clean worksite?
A: It is a good idea to check the work of a design/build contractor before hiring to see if, in fact, they operate clean worksite. Check to see if they use floor protectors and put plastic sheets for dust containment. Note if there is a line item in the contract that includes jobsite setup, cleanup, and portable facilities.

Q: If I am a contractor, can I work with a design/build team on my project to reduce the cost?
A: Many design/build contractors are happy to work alongside their clients as long as they are qualified. However, sometimes lesser skilled, free labor can actually increase the overall cost of a project.

Q: How do I know that a design/build contractor is not marking up your credit allowances?
A: A quality design/build firm will have open and transparent paperwork. They should be able to show you receipts for what has been purchased, including contractor discounts.

Q: Can a design/build contractor give estimates over the phone?
A: That depends on the job. A simple job such as putting up a fence can generally be quoted regarding the price of various fencing materials. But more complex jobs will require an on-site inspection in order to quote an accurate estimate.

Q: Are estimates of design/build companies negotiable?
A: Generally they are not. A quality design/build firm will give a fair estimate based on current market prices for your community. They may be able to work with you in lowering the overall cost by using different materials or coming up with a more efficient design.

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