Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Home Care Companies Rated Highest in Quality?

A home care nurse serves her patient a freshly-cooked meal.

You are the customer. If your goal is to choose a home care company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified home care service. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated home care provider and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Santa Cruz County – Home Care CATEGORY

Jackie Tucker is a veteran of the in-home care industry and owner of Care From The Heart – In Home Services, Inc., a Diamond Certified company. She can be reached at (831) 704-6918 or by email.

Jackie Tucker

diamond certified contributor profile and expert article

Jackie Tucker: A Lifetime of Caregiving

By Suzanne Carroll, Diamond Certified Resource Reporter

SOQUEL — Ever since she was a young girl, Jackie Tucker has felt her purpose was to take care of others. Jackie has been working in elder care since her teens; her godmother, Irma Bravo, operated several board-and-care facilities in Santa Monica, and it was under her guidance that Jackie took the first steps on her vocational path. She earned her degree as a residential care facility administrator and worked in several homes where she further developed her skills. Jackie later moved to Santa Cruz and fulfilled her dream of starting her own agency, Care From The Heart – In Home Services, Inc. “It’s in my core to be a care provider,” she says. “It’s my passion.”

What Jackie loves most about her job are the profound connections she makes with others. “I aim to develop an intuitive understanding of my patients—the kind of connection where things are left unsaid and there’s a heartfelt feeling that you’re present with the other person,” she explains. For Jackie, true caregiving means being fully at peace in the presence of another.

Today, Jackie lives in Santa Cruz County with her husband, Jeff, a firefighter and co-owner of Care From The Heart, and their teenage daughter, who attends Kirby School. Jackie says her favorite part of the Bay Area is her very own neighborhood. “It’s exquisite. It’s an old country road where many residents have lived for years. One of our neighbors is actually a beekeeper.” On her own property, Jackie keeps a goat, a pig, sheep, chickens and roosters. In her spare time, she takes advantage of the outdoors by horseback riding and camping, and she also enjoys listening to jazz.

Jackie says being a business owner means earning her daily bread through hard, honest work. She credits her successes not only to herself, but to divine intervention and the support of her mentors and husband. At the end of the day, Jackie’s mission is to treat patients and family members with dignity and respect so they feel secure during their time of need. “Caring for others has always come naturally to me, and for that, I’m grateful.”

Ask Me Anything!

Q: What’s your favorite thing to do on a rainy day?
A: Sit in a rocking chair with an afghan on my lap in front of a large window, drink coffee and listen to jazz.

Q: Who’s your favorite musician?
A: Tito Puente.

Q: Are you a dog person or a cat person?
A: Can I pick goat person? I love my goat; he always calls out to me when I’m leaving my house or when I’m coming home. It’s very moving.

Q: Do you collect anything?
A: Tea cups.

Q: If you could travel to any country, where would you go?
A: New Zealand.

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How to Identify and Treat Bedsores

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SOQUEL — When caring for someone with reduced mobility, it’s important to keep an eye out for bedsores. A bedsore is an injury to the skin and underlying tissue that results from prolonged pressure on a particular area. These injuries progress through… Read more

Expert Video Tip

Video: Preventing Bedsores

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Complete Video Transcription:

SOQUEL — Host, Sarah Rutan: If you’re caring for an elderly loved one who’s bedbound, you’ll need to take proactive steps to prevent bedsores. Today we’re in… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

pediatric home care
veterans home care
senior home care
elder care
post-hospital care
Alzheimer’s care
Hospice care
respite care
non-medical home care
elderly home care services
live-in home care
home health care services

meal preparation
companionship
grooming & dressing assistance
transportation services
pet care
light housekeeping services
home medical care
shopping services
medical reminders
laundry services
bathing / personal care
errands

Amesti
Aptos
Aptos Hills
Ben Lomond
Beulah Park
Bonny Doon
Boulder Creek
Brackney
Brookdale
Camp Evers
Capitola
Chittenden
Corralitos
Davenport
Day Valley
Ellicott
Felton
Forest Park
Forest Springs
Freedom
Glen Arbor
Glenwood
Gordola
Interlaken
La Selva Beach
Larkin Valley
Laurel
Live Oak
Lompico
Majors
Mission Springs
Monte Toyon
Mount Hermon
Olympia
Opal Cliffs
Paradise Park
Pasatiempo
Redwood Grove
Rincon
Rio Del Mar
Riverside Grove
Rob Roy Junction
San Lorenzo Park
Santa Cruz
Scotts Valley
Seabright
Soquel
Swanton
The Willows
Twin Lakes
Watsonville
Wildwood
Zayante

95003
95005
95006
95007
95010
95017
95018
95030
95033
95041
95060
95062
95064
95065
95066
95073

The Area Agency on Aging (AAA) (www.gecac.org/)
National Association for Home Care and Hospice (NAHCH) (www.nahc.org/)

Private Duty Homecare Association (PDHCA) (www.pdhca.org)

American Association for Homecare (AAHomecare)  (www.aahomecare.org)

National Private Duty Association (NPDA)  (www.caregiver.org/national-private-duty-association-npda)

Know What You Want
Knowing What You Need from Santa Cruz County Home Care Providers

Many factors should be thought about before choosing a home care services in Santa Cruz County, including the larger cities of Santa Cruz, Watsonville, Scotts Valley, and Capitola, to provide a caregiver for your loved one. Because everyone’s needs are different, write down as much as possible regarding what your loved one needs in terms of care before you begin your research.

Questions to ask yourself might include:

  • Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Does my loved one have any special medical or care needs that will affect the in-home care provider?
  • How involved do I want to be in the care of my loved one? (This may impact the amount of in-home care you will need.)
  • How much in-home care will my loved one require on a daily basis?
  • What is my budget?
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What To Ask In Person
Questions for Santa Cruz County Home Care Managers in Person

Once you’ve narrowed down the field to some of the preferred home care facilities in Santa Cruz County, including the smaller cities of Amesti, Aptos, Ben Lomond, Boulder Creek, Chittenden, and Davenport, visit some in person to meet the representative and interview the staff. Questions you may want to consider asking at this point include:

  1. Does the family have a voice in the plan of care? Is there a requirement that a primary family caregiver be available as a condition of qualifying for services? If so, what are the requirements?
  2. Who is responsible for coordinating the care and schedule of my loved one?
  3. What if the person that we hire does not work out? Can someone else be assigned? How long will that take?
  4. Do the in-home care employees have reliable transportation?
  5. If my loved one needs specialized medical care, are employees licensed to perform it?
  6. Will I be able to contact a supervisor 24/7?
  7. Under what circumstances does the agency or my loved one have the right to terminate the contract?
  8. What kind of quality control checks are made by a supervisor? How frequently are they made?
  9. Can the agency’s caregivers meet the special needs, whether religious, cultural, or medical, of my loved one?
  10. Will the same person be providing care on a regular basis? If a problem occurs, is there a backup person provided?
  11. Can I interview the in-home care employee before they begin? Is there an additional fee for this?
  12. Who is available if problems arise?
  13. Can you provide a list of ten references? If your loved one has a specific need, ask for references of two or three families that have had a family member with that same specific need and have received care from this company.
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  • What To Ask References
    Finding and Hiring a Good Home Care Agency in Santa Cruz County

    Before deciding on the best home care agency in Santa Cruz County for you and your loved one, it’s good to consider the following questions.

    Before deciding on the best home care agency in Santa Cruz County for you and your loved one, it’s good to consider the following questions.

    Will the Santa Cruz senior home care agency take care of all the required paperwork for my loved one’s caregiver?
    A large amount of paperwork and expense is involved when employing a caregiver, covering matters such as taxes, workers’ compensation, Social Security, unemployment and disability insurance. One advantage to hiring an agency (and the reason it’s usually more expensive than hiring independently) is that this step is usually done for you. Still, it never hurts to double check.

    Are the home care agency’s caregivers their own employees or independent contractors?
    Some agencies act more like job referral services. This means they link independent workers with jobs rather than manage their own employees. With independent contractors, you’ll most likely be required to do more paperwork and supervision, so you may need to obtain the advice of an accountant. You definitely want to be clear about this from the start.

    Can my loved one and I interview elder care candidates and give input on the final decision?
    The more control you and your parent have over selecting a home health worker, the better you’ll feel about the person. Each agency approaches this subject in a different manner, so you’ll need to ask what kind of background check do they require for their caregivers. It’s increasingly common for in-home care agencies to conduct criminal background checks on potential employees. Since trust is critical when hiring someone to help your loved one in a home setting, these checks are very valuable screening tools.

    Do the adult home care agency’s caregivers administer medications?
    Before you make the final decision regarding a home care agency, make sure you understand its medical limitations. All caregivers can offer reminders regarding medication; however, they are not necessarily licensed to give injections or provide pills.

    What type of supervision does the home agency offer?
    Does the agency check in with its workers daily or weekly? Is someone available to provide expertise or extra assistance if it is needed? Ask the home agency if they employ a care manager who keeps daily activity logs in the home and uses a timekeeping system that lets the office know they’ve arrived on time.

    How does the senior home care agency handle a caregiver’s sick days, vacation days and holidays? Will they automatically send a replacement?
    Everybody needs breaks and time off, especially in-home caregivers, because their work is often physically and emotionally demanding. Determine how the agency covers for worker absences and what’s required on your end.

    What’s the turnover rate of the home care agency’s caregivers?
    Do they like their jobs? Do they receive benefits? A simple truth prevails: People who are happy with their work make better employees. See if you can get the get an understanding of whether or not the caregivers are truly happy working for the home care agency.

    How does the Santa Cruz County senior home care agency deal with conflicts between a client and caregiver?
    It helps to know how much support you’ll receive from an agency should there be a conflict. Does the agency mediate conflicts? If so, by what means? Is it flexible about changing caregivers if things don’t improve?

    Can I talk to past customers of the home care agency about their experiences?
    Requesting several references is one of the best ways to get a sense of how an agency performs over time. It’s important to know that the agency has a positive track record.

    Does the home care agency accept payment from insurance companies?
    If your loved one has long-term care insurance that pays for the cost of in-home care, make sure the agency accepts this kind of payment. If not, keep searching for one that does.

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  • Review Your Options
    Finding and Hiring a Good Home Care Agency in Santa Cruz County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Before deciding on the best home care agency in Santa Cruz County for you and your loved one, it's good to consider the following questions.

    Will the Santa Cruz senior home care agency take care of all the required paperwork for my loved one's caregiver?
    A large amount of paperwork and expense is involved when employing a caregiver, covering matters such as taxes, workers' compensation, Social Security, unemployment and disability insurance. One advantage to hiring an agency (and the reason it's usually more expensive than hiring independently) is that this step is usually done for you. Still, it never hurts to double check.

    Are the home care agency's caregivers their own employees or independent contractors?
    Some agencies act more like job referral services. This means they link independent workers with jobs rather than manage their own employees. With independent contractors, you'll most likely be required to do more paperwork and supervision, so you may need to obtain the advice of an accountant. You definitely want to be clear about this from the start.

    Can my loved one and I interview elder care candidates and give input on the final decision?
    The more control you and your parent have over selecting a home health worker, the better you'll feel about the person. Each agency approaches this subject in a different manner, so you'll need to ask what kind of background check do they require for their caregivers. It's increasingly common for in-home care agencies to conduct criminal background checks on potential employees. Since trust is critical when hiring someone to help your loved one in a home setting, these checks are very valuable screening tools.

    Do the adult home care agency's caregivers administer medications?
    Before you make the final decision regarding a home care agency, make sure you understand its medical limitations. All caregivers can offer reminders regarding medication; however, they are not necessarily licensed to give injections or provide pills.

    What type of supervision does the home agency offer?
    Does the agency check in with its workers daily or weekly? Is someone available to provide expertise or extra assistance if it is needed? Ask the home agency if they employ a care manager who keeps daily activity logs in the home and uses a timekeeping system that lets the office know they've arrived on time.

    How does the senior home care agency handle a caregiver's sick days, vacation days and holidays? Will they automatically send a replacement?
    Everybody needs breaks and time off, especially in-home caregivers, because their work is often physically and emotionally demanding. Determine how the agency covers for worker absences and what's required on your end.

    What's the turnover rate of the home care agency's caregivers?
    Do they like their jobs? Do they receive benefits? A simple truth prevails: People who are happy with their work make better employees. See if you can get the get an understanding of whether or not the caregivers are truly happy working for the home care agency.

    How does the Santa Cruz County senior home care agency deal with conflicts between a client and caregiver?
    It helps to know how much support you'll receive from an agency should there be a conflict. Does the agency mediate conflicts? If so, by what means? Is it flexible about changing caregivers if things don't improve?

    Can I talk to past customers of the home care agency about their experiences?
    Requesting several references is one of the best ways to get a sense of how an agency performs over time. It's important to know that the agency has a positive track record.

    Does the home care agency accept payment from insurance companies?
    If your loved one has long-term care insurance that pays for the cost of in-home care, make sure the agency accepts this kind of payment. If not, keep searching for one that does.

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  • How To Work With
    Discussing the Transition to Home Care with Your Loved One

    Once a home care agency has been chosen in Santa Cruz County, including the smaller cities of Ellicott, Forest Springs, Freedom, Majors, Olympia, and Soquel, your loved one will begin to transition to adjusting to having in-home assistance. Here are a few suggestions to consider so that you can discuss this transitional time with your loved one:

    Convey your concerns as your own so that you don’t sound critical
    Refrain from making accusations such as "It’s evident you can’t take care of yourself anymore. We need to do something before it’s too late." Your loved one might find statements such as this offensive. Try to use expressions of concern so that your loved one might be more open to accepting home care. Examples of this would be, "I’m really concerned that you might not be getting everything that you need. What do you think we should do?"

    Try to find reasons behind any antagonism
    If your loved one seems resistant to accepting senior home care, it could be that they are worried about the fact that they are no longer able to do tasks that were formerly simple. It might be easier to deny any problems or minimize them. Perhaps your loved one is grieving the loss of someone special, or frustrated at an inability to connect with friends. If your loved one has a hard time getting out and is losing support, they could be at risk for depression.

    Involve your loved one in the decision-making process
    Unless your loved one is unable to make decisions, the final choice regarding their adult home care or live-in care is up to him or her. You can offer suggestions and ideas. You can also frame the suggestion of home care as something to try temporarily instead of trying to force a permanent solution on them.

    Enlist help from others
    Speaking with others who have had positive experiences with home care can often take out some of the fear of the unknown. If possible, have your loved one meet with others who have used home care services. You might want to consider meeting with your loved one’s physician. Getting feedback from an uninvolved third party can often help a loved one realize that things need to change.

    Paying for a Good Home Care Facility in Santa Cruz County
    The price of a home care agency in Santa Cruz County including the larger cities Santa Cruz, Watsonville, Scotts Valley, and Capitola, and is an important concern. More expensive agencies do not necessarily offer better value. So before making a final decision regarding the best home care agency for your loved one in Santa Cruz County, it’s important to consider the following tips:

    • Home care aides most often bill on an hourly basis.
    • Typically home care aides visit an individual several times per week for period lasting from two to eight hours. Nationwide the hourly rate averages between $13-$29 per hour. Private individuals can be hired to provide the same services with fees that are 20-30% lower, but these individuals are typically uninsured and do not go through thorough background checks.
    • Home care aides in Santa Cruz County provide personal care rather than medical care; as a result, health insurance and Medicare do not help with these costs. Families usually use Social Security, Veterans, and other pensions to pay for care.
    • If home health care is considered medically necessary, the cost may be covered, at least in part, by Medicare and other health insurance programs.
    • If your loved one has long term care insurance, some plans include allowances for personal care.
    • There are non-Medicaid, federal programs that provide financial assistance or cover some of the cost of home care. These include SSI State Supplements, Supplemental Security Income, Survivors’ Benefits, Veterans Health Care, Veterans Pensions, Lifespan Respite Care Program, etc.
    • Some programs and tax credits can reduce a family’s tax burden or reduce the hours of care required which affects the overall cost of care. These programs include Alzheimer’s Respite Care, Elderly and Disabled Tax Credit, Federal Elderly Care Tax Credit, LIHEAPAeiAid for Energy Costs, Medical Expense Tax Deductions, NFCSP Respite Care, State Elderly Care Tax Credit, and Veteran’s Administration Respite Care.
    • Life insurance policies may be converted to cash and used for home care if a set of requirements are met.
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  • Be a Good Customer
    How Can You Be an Outstanding Home Care Agency Client in Santa Cruz County?

    It’s the home care agency’s responsibility to take great care of your loved one. But you play a big role in the success of your home care agency, too. Here are a few simple steps you can take to be a good customer when hiring an Santa Cruz County home care facility.

    • Be honest and upfront with the home care agency. Let them know what you want from your home care facility, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Before you employ a home care agency in Santa Cruz County, make sure your expectations and goals are understood, and reiterate to the home care agency representative your understanding of the agreement. Most frustrations with local home care facilities occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your home care agency if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re assisting your loved one with home care. The service will move along more smoothly if your home care agency can reach you for any necessary updates, issues, or questions.
    • When your Santa Cruz home care representative contacts you, return calls as soon as possible.
    • Pay for the home care agency’s service promptly.
    • Remember, a friendly smile goes a long way!

    Why would you want to be a good client? Home care agencies in Santa Cruz County appreciate clients who are straightforward, sincere and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may go smoother and any problems may be more easily resolved.

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Check The Work
The Diamond Certified Performance Guarantee

Diamond Certified home care service providers are backed by the Diamond Certified Performance Guarantee. If the home care company is Diamond Certified and you can’t resolve the issue by talking with the manager, contact the mediation department at [email protected] or call 800-738-1138….

Diamond Certified home care service providers are backed by the Diamond Certified Performance Guarantee. If the home care company is Diamond Certified and you can’t resolve the issue by talking with the manager, contact the mediation department at [email protected] or call 800-738-1138.

Simple Ways To Resolve Conflict with Santa Cruz County Home Care Agencies
Your dealings with a home care agency in Santa Cruz County, including the larger cities Santa Cruz, Watsonville, Scotts Valley, and Capitola, will usually go just fine, especially when you carefully select a qualified home care company from your area of Santa Cruz County who has a history of customer satisfaction.

What should you do if something goes wrong despite your best efforts? Follow the helpful guidelines below to resolve your problem more quickly.

The best way to end conflict is to discuss openly with the home care agency representative or supervisor. Most home care agencies in Santa Cruz County are staffed by professionals who have a vested interest in keeping their clients happy.

  • Don’t wait to air your concerns about the home care services and elder care providers in Santa Cruz County. By doing this, you may head off any potential problems before they even start.
  • Set a deadline for resolution, and tell the home care company that you are willing to agree on a mutually-beneficial solution.
  • Switch caretakers or home care agencies as a last resort.
  • Review the home care agency contract specifications with the supervisor and try to verbally resolve any problems in person.
  • Document your complaints and concerns in writing.
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Written Warranties
Glossary of Terms

Below are key home care services terms and descriptions that will help you navigate your way through your home care services from beginning to end.

Alzheimer’s care
Some home care agencies provide assistance for clients that are in the beginning stages of Alzheimer’s.

Also known as: Alzheimer’s foundation, Alzheimer support, Alzheimer’s stages, Alzheimer’s disease

Below are key home care services terms and descriptions that will help you navigate your way through your home care services from beginning to end.

Alzheimer’s care
Some home care agencies provide assistance for clients that are in the beginning stages of Alzheimer’s.

Also known as: Alzheimer’s foundation, Alzheimer support, Alzheimer’s stages, Alzheimer’s disease

bathing/personal care
Home care providers help clients with personal care. This includes bathing, shampooing, toileting, etc. as needed.

Also known as: in home care, in home care services, home care service, senior home services, personal home care services, in home care providers

companionship
Home care assistants provide companionship to their clients. They read to them, play games, engage in conversation, and work to build a mutual friendship.

elder care
Elder care is the fulfillment of the special needs and requirements that are unique to senior citizens.

Also known as: elderly care, elderly care at home, elder care home, elder home care, in home elder care, elder care jobs, elder care services, elder health care, elder care at home, in home elderly care, elder care assistance

elderly home care services
Elderly home care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: elder home care, in home care services, home care providers, home care services, elder in home care, home care agency, non medical home care, home care for seniors, elderly home care, home health care services, elderly in home care services, home care services for elderly

errands
Home care providers run errands for or with their clients.

home health care services
Home health care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: home care health services, at home health care, home health care agencies, home health services, home health care service

home medical care
Home medical care refers to medical services provided for the client by professional staff who are licensed to provide medical services.

hospice care
Hospice care is provided for seriously ill patients in order to offer them a more dignified, comfortable alternative to spending their final months in a hospital environment by helping them live comfortably at home. Hospice care helps manage the patient’s pain, improves the quality of the patient’s life, and offers social services. hospice care is about getting the most appropriate care in the last phase of life. The goal of hospice care is to provide comfort rather than to cure illness.

laundry services
Laundry services are provided for clients by the home care assistants.

Also known as: home laundry service, hospital laundry services, drop off laundry service, wash and fold laundry service

light housekeeping
Home care assistants provide light housekeeping for the clients. This includes

live in home care
Live in home care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: home care assistance, home health care agencies, in home care services, live in home health care, senior home care, assisted living home care, home care providers, in home health care, elder home care, home care elderly, in home elderly care, living at home senior care

meal preparation
Meal preparation is provided for clients by home care assistants. This includes preparation, cooking and, if needed, feeding the client.

medical reminders
Home care providers provide medical reminders for the clients. Though they are unable to administer medications, they can remind them to take prescriptions.

Also known as: medical appointment reminder, pill reminder alarm, medical alarm, pill reminders

nonmedical home care
Nonmedical home care is a reference to services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: in home care, nonmedical home health care, senior in home care, in home care services, home care providers, elderly home care, home health care agencies

pediatric home care
Pediatric home care specializes in helping medically-fragile children live at home with their families. Home care services provide a broad spectrum of high quality, compassionate care services and support for children and their families.

Also known as: pediatric home health care, pediatric home service

pet care
Pet care refers to care provided for a client’s pet.

post-hospital care
Post-hospital care is a reference to care provided for a client once they return home from a hospital stay.

senior home care
Senior home care is a service provided for older adults who are no longer able to live at home without assistance. Home care agencies offer a variety of services that include paying bills, transportation, meal preparation, grooming, and reminders to take medicines. The amount of home care provided depends on the individual and the amount of home care that is needed. It ranges from a few hours per week to 24/7 care.

Also known as: senior home care services, home care agencies, home care assistance, in home care

shopping services
Home care providers provide shopping services for their client. This includes running errands and buying groceries in order to make it possible for the client to remain in their own home.

transportation services
Transportation services are provided for clients by home health agencies. Clients are transported to social events, appointments, and errands in general.

veterans home care
Veterans home care refers to long-term care programs and services offered for veterans at home.

Also known as: veterans home care program, in home care for veterans, in home care, home care for veterans, home care assistance

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Top 10 Requests
Top Service Requests

Home care clients in Santa Cruz County, including the larger cities of Santa Cruz, Watsonville, Scotts Valley, and Capitola, are offered several services by home care agencies. Each client may have special needs or require specific types of care. Following is a general overview of the home care services available:

Exercise
Home care providers oversee exercise programs as prescribed by a medical doctor. They can perform simple procedures such as range of motion as instructed by and under the supervision of a therapist.

Personal care services in Santa Cruz County
Home care assistants provide or assist with the client’s personal care. This includes bathing, shampooing hair, oral hygiene, general skin care, dressing and grooming. They also assist clients with mobility and ambulation as appropriate.

Household tasks assistance
Home care providers perform household tasks which includes changing bed linen, washing dishes, vacuuming and dust-mopping floors, , grocery shopping, dusting furniture, emptying trash, etc.

Light housekeeping
Home health care providers perform light housekeeping chores for the client. These chores may include but are not limited to washing and ironing clothes, dusting, sweeping, and making beds.

Adult transportation services in Santa Cruz County
Home care providers transport clients to appointments, on shopping trips and errands, to social events such as dinners and parties, etc.

Elder care observation and documentation
Home companions report observations in a timely manner to a supervisor or RN Case Manager. This is for the purpose of bringing attention to changes in the client or addressing urgent needs.

Travel
Companions plan trips and outings with their clients and sometimes travel with them and their families.

Meal preparation for elderly home care patients in Santa Cruz County
Home health care agents plan, prepare, and serve meals and shop for groceries. An assistant may prepare and service meals, as appropriate, with consistency to the plan of care as outlined when service was set up. Assistants may feed patients and/or provide fluids.

Socialization for home care patients
Home care services include being a companion to the client. They read, talk to them, play cards or other games, and take the time to build a mutual friendship.

Medical assistance
Companions assist the client in the self-administration of medication. They do not administer medication but do assist the client.

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Glossary Of Terms
Glossary of Terms

Below are key home care services terms and descriptions that will help you navigate your way through your home care services from beginning to end.

Alzheimer’s care
Some home care agencies provide assistance for clients that are in the beginning stages of Alzheimer’s.

Also known as: Alzheimer’s foundation, Alzheimer support, Alzheimer’s stages, Alzheimer’s disease

bathing/personal care
Home care providers help clients with personal care. This includes bathing, shampooing, toileting, etc. as needed.

Also known as: in home care, in home care services, home care service, senior home services, personal home care services, in home care providers

companionship
Home care assistants provide companionship to their clients. They read to them, play games, engage in conversation, and work to build a mutual friendship.

elder care
Elder care is the fulfillment of the special needs and requirements that are unique to senior citizens.

Also known as: elderly care, elderly care at home, elder care home, elder home care, in home elder care, elder care jobs, elder care services, elder health care, elder care at home, in home elderly care, elder care assistance

elderly home care services
Elderly home care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: elder home care, in home care services, home care providers, home care services, elder in home care, home care agency, non medical home care, home care for seniors, elderly home care, home health care services, elderly in home care services, home care services for elderly

errands
Home care providers run errands for or with their clients.

home health care services
Home health care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: home care health services, at home health care, home health care agencies, home health services, home health care service

home medical care
Home medical care refers to medical services provided for the client by professional staff who are licensed to provide medical services.

hospice care
Hospice care is provided for seriously ill patients in order to offer them a more dignified, comfortable alternative to spending their final months in a hospital environment by helping them live comfortably at home. Hospice care helps manage the patient’s pain, improves the quality of the patient’s life, and offers social services. hospice care is about getting the most appropriate care in the last phase of life. The goal of hospice care is to provide comfort rather than to cure illness.

laundry services
Laundry services are provided for clients by the home care assistants.

Also known as: home laundry service, hospital laundry services, drop off laundry service, wash and fold laundry service

light housekeeping
Home care assistants provide light housekeeping for the clients. This includes

live in home care
Live in home care services are services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: home care assistance, home health care agencies, in home care services, live in home health care, senior home care, assisted living home care, home care providers, in home health care, elder home care, home care elderly, in home elderly care, living at home senior care

meal preparation
Meal preparation is provided for clients by home care assistants. This includes preparation, cooking and, if needed, feeding the client.

medical reminders
Home care providers provide medical reminders for the clients. Though they are unable to administer medications, they can remind them to take prescriptions.

Also known as: medical appointment reminder, pill reminder alarm, medical alarm, pill reminders

nonmedical home care
Nonmedical home care is a reference to services provided for the elderly in the comforts of their own home that allow them to stay home as long as possible rather than entering an assisted living facility.

Also known as: in home care, nonmedical home health care, senior in home care, in home care services, home care providers, elderly home care, home health care agencies

pediatric home care
Pediatric home care specializes in helping medically-fragile children live at home with their families. Home care services provide a broad spectrum of high quality, compassionate care services and support for children and their families.

Also known as: pediatric home health care, pediatric home service

pet care
Pet care refers to care provided for a client’s pet.

post-hospital care
Post-hospital care is a reference to care provided for a client once they return home from a hospital stay.

senior home care
Senior home care is a service provided for older adults who are no longer able to live at home without assistance. Home care agencies offer a variety of services that include paying bills, transportation, meal preparation, grooming, and reminders to take medicines. The amount of home care provided depends on the individual and the amount of home care that is needed. It ranges from a few hours per week to 24/7 care.

Also known as: senior home care services, home care agencies, home care assistance, in home care

shopping services
Home care providers provide shopping services for their client. This includes running errands and buying groceries in order to make it possible for the client to remain in their own home.

transportation services
Transportation services are provided for clients by home health agencies. Clients are transported to social events, appointments, and errands in general.

veterans home care
Veterans home care refers to long-term care programs and services offered for veterans at home.

Also known as: veterans home care program, in home care for veterans, in home care, home care for veterans, home care assistance

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Frequently Asked Questions
Frequently Asked Questions for Home Care Services

Q: Why choose a Diamond Certified Home Care Agency?
A: Diamond Certified helps you choose a home care agency with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only home care agencies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified home care agency.

Q: What benefits does in-home care have over an assisted living facility?
A: A lot of people are unsure whether they should move their loved ones into a facility or choose in-home care. Usually the person receiving the care wants to stay in their own home—they know every nook and cranny of the house, and they’ve become comfortable in the space. More than 90 percent of the people who need care prefer to receive care in their own home. Also, one of the biggest values of in-home care is the capacity for one-on-one attention. When your loved one needs something, the caregiver is right there to take care of it. In a facility, your loved one might have to wait awhile to have their needs met.

Q: Are home care caregivers trustworthy?
A:  Most home care providers have caregivers who are totally committed, highly qualified and carefully selected individuals who are extraordinarily caring of others. Oftentimes, in addition to their previous experience, they often receive continuous training that includes a specialized curriculum exclusive to Safe at Home Senior Care. Many caregivers must submit to a nationwide fingerprint screening and a DMV records check.

Q: Can I meet my loved one’s caregiver before a home care provider makes the assignment?
A: You will want to check with your specific home care provider. Though some do have policies against meeting caregivers, some do not.

Q: Can home care services provide caregiver services for couples as well as individuals?
A: most home care agencies will. Depending on the agency, the cost for the second person may be at no charge or for a very minimal price upgrade. In most cases, one caregiver can easily take care of a couple.

Q: Do home care agencies provide personal hygiene care?
A: Yes. Home care providers can do all the work that it takes for somebody to be able to stay in their home, including giving showers and helping with incontinence.

Q: Can home care caregivers drive my loved one to doctor’s appointments, errands and the like?
A: Yes, caregivers do that all the time. Caregivers are properly insured, and must have a non-owned auto umbrella policy that provides everyone with additional coverage. Most home care agencies also match vehicles to a client’s physical needs. For example, an SUV wouldn’t be the right type of vehicle for a person who has mobility issues.

Q: How does a home care agency ensure that your clients get the best care possible?
A: In addition to putting new caregivers through a rigorous screening and training process, both the owner of most home care agencies and the Care Coordinator do routine home visits and spot checks to ensure that clients are receiving the best care and are pleased with both their caregivers and the services the caregivers are providing. Many agencies use the most modern communications technology so that it can be made instantly aware of any problems that arise. 24/7 scheduling services and electronic assurance of prompt caregiver arrival are a few examples of the use of technology in caregiving.

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