Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Computer Service and Repair Companies Rated Highest in Quality?

You are the customer. If your goal is to choose a computer service and repair company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified computer repair and service technician. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated computer repair service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Rick Sutherland is a 13-year veteran of the computer service and repair industry and owner of ClickAway, a Diamond Certified company since 2004. He can be reached at (800) 960-9030 or by email.

Rick Sutherland

diamond certified contributor profile and expert article

Rick Sutherland: Clicking on Success

By James Florence, Diamond Certified Resource Reporter

CAMPBELL — Following a successful career in the tire business, Rick Sutherland decided to start from scratch in an entirely new industry. “I started in the tire retail business when I was a teenager and worked my way up to being an owner of a chain, which I subsequently grew to 25 Bay Area locations,” he recounts. “After selling my company in 1999, I found myself retired at 43 years old. After about six months, I realized I needed to get involved in something else.”

As he mulled over his options, Rick narrowed in on what he perceived to be an opportunity in the computer service field. “As someone who’d been using computers for a long time, I’d always felt there was a lack of support for consumers and small businesses when it came to their technology, so I thought that might be a good business to get into. I started out by hiring one technician, and since then, I’ve grown the business and expanded to 40 locations.”

Today, as owner of ClickAway, Rick says his favorite part of his job is keeping score. “For me, running a business is like running a sports team, with sales and productivity being our scoreboard. In both sports and business, staying competitive is key, which is why I put a lot of effort into analyzing growth and motivating our team to keep going. It’s just fun for me to watch our team succeed and put up good numbers on the scoreboard.”

A resident of Los Gatos (where he lives with his wife, Lani), Rick expresses his appreciation for life in the Bay Area. “I’ve had the opportunity to travel to a lot of different places in the world, and there’s no place like here,” he affirms. “We live a really lucky lifestyle, with a vastly diverse topography and culture, all topped off with amazing weather. You can’t beat it!”

Outside of work, Rick engages in a variety of active pastimes, most of which take place on two wheels. “I enjoy mountain biking with friends on local trails and going on motorcycle trips to places like Tahoe,” he says. “I also raced cars for 20 years and still have a passion for it, as well as a small collection of cars.” Additionally, Rick enjoys keeping up with his grown son and daughter, who are pursuing their own careers in New Zealand and Washington, D.C., respectively.

In his life and career, Rick espouses the virtue of practicing the Golden Rule. “Whether it’s my employees, customers, friends or family, I try to treat others like I’d want to be treated,” he affirms. “When it comes to customers, this means giving them the best possible service and quality, which actually ends up being good for business since people are willing to pay for an honest service that brings a good value. So, as long as we continue to do that, it just makes our job more fun and rewarding.”

When asked the first thing he’d do if he were to retire (again) tomorrow, Rick says he’d do some traveling. “The responsibility of running a business makes it hard to be away for very long, so I’d take the opportunity to visit my son in New Zealand and my daughter on the East Coast.”

Ask Me Anything!

Q: What’s the most death-defying feat you’ve ever attempted?
A: Trying to qualify for a race back when I was racing cars. When you’re on the qualifying lap, it’s all or nothing, so you’re on the edge in every corner—one false move and you could wind up smashed into the guard rail.

Q: What was your first car?
A: A 1959 Chevrolet Bel Air.

Q: What’s your favorite local restaurant?
A: Plumed Horse in Saratoga.

Q: What’s your favorite book?
A: “The One Minute Manager” by Ken Blanchard and Spencer Johnson.

Q: What’s your favorite snack?
A: French fries.

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How to Avoid Technology Heartbreak


CAMPBELL — Technology may enhance the quality of modern life, but it also has the power to break your heart. The most common occurrence of this “technology heartbreak” comes in the form of data loss. Whether it’s personal documents or family… Read more

Expert Video Tip

Video: Avoiding Technology Heartbreak

Complete Video Transcription:

CAMPBELL — Host, Sarah Rutan: To avoid the heartbreak of lost personal documents and photos, you’ll need to take measures to protect the irreplaceable data on your… Read more



  • Apple

  • Dell

  • HP

  • Lenovo

  • Microsoft

Hewlett-Packard (HP) Computers
Gateway Computers
Compaq Computers
Apple (Mac) Computers
Acer Computers
Sony Computers
Toshiba Computers
Lenovo Computers
Samsung Computers
Dell Computers
eMachines Home Computers

computer monitors service & repair
computer component repairs
computer hardware repairs
netbooks service
computer motherboard repair
business computer service & repair
media computers repair
custom computer repairs
computer services
computer problem troubleshooting
desktop computer service & repair
laptop computers repair & service
notebook computer service & repair

Aptos Hills
Ben Lomond
Beulah Park
Bonny Doon
Boulder Creek
Camp Evers
Day Valley
Forest Park
Forest Springs
Glen Arbor
La Selva Beach
Larkin Valley
Live Oak
Mission Springs
Monte Toyon
Mount Hermon
Opal Cliffs
Paradise Park
Redwood Grove
Rio Del Mar
Riverside Grove
Rob Roy Junction
San Lorenzo Park
Santa Cruz
Scotts Valley
The Willows
Twin Lakes


Anti Virus Information Exchange Network (http://avien.net/)
Applied Computer Security Associates (http://www.acsac.org/)
Association for Information Systems (http://home.aisnet.org)
Association of Computer Repair Business Owners (http://www.acrbo.com/)
Association of Information Technology Professionals (http://www.aitp.org/)
Computer Security Day (http://www.computersecurityday.org/)
Computer Security Institute (http://gocsi.com/)

Computing Technology Industry Association (http://www.comptia.org/)
Electronics Technician Association International (http://www.eta-i.org/)
IEEE Computer Society (http://www.computer.org)
Information Systems Audit and Control Association (ISACA) (https://www.isaca.org)
Information Systems Security Association, Inc. (ISSA) (https://www.issa.org/)
Institute of Engineering and Technologies (http://www.theiet.org/index.cfm)
International Association for Computer Systems Security, Inc. (IACSS) (http://www.iacss.com/)
International Information Systems Security Certification Consortium (ISC2)
National Security Institute (http://www.nsi.org/)
TechServ Alliance (http://www.techservealliance.org/)
The IT Governance Institute (http://www.itgi.org/)

Know What You Want
Know Your System Needs before Hiring a Computer Service

Computer service and repair is a far-reaching area and can focus on enterprise infrastructure issues, smartphone processes or the defragmentation of a single laptop. While you do not need to be able to tweak any of your system utilities or completely understand how defragmentation helps your desktop, you should be able to assess your computer or system needs.

Ask yourself these questions before you continue on with your search for a Santa Cruz County Computer service and repairs company.

  1. Does the hiring a Diamond Certified company give me peace of mind–particularly since these companies are backed by the Diamond Certified Guarantee?
  2. What is my overall objective?
  3. Do I just need a quick repair or do I need extensive work on my system?
  4. Will work I request cost more than the purchase of a new system?
  5. What is my budget?
  6. Can I afford Computer service and repair services?
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What To Ask In Person
Visit the Computer Service and repair Shop and Ask Detailed Questions

To avoid hiring a computer service and repair firm in Santa Cruz, Watsonville or Scotts Valley that cannot attend to your needs, you will want to ask certain questions.

These questions should help you determine if the computer repair company you’re considering has the experience or expertise to perform the services you require.

If you choose well, the Santa Cruz County Computer service and repair company that you hire will be your source quick fixes, as well as a source for answering questions about new technologies.

So ask questions that determine experience and expertise and also determines the company’s strategy for remaining knowledgeable.

  1. How experienced is the technician who will fix my system?
  2. Is the technician familiar with my brand and software applications?
  3. Do you outsource your repair services? Are your technicians your employees or are they consultants? How can you help me optimize my system?
  4. Why do you recommend or not recommend UPS products?
  5. Do you offer your services remotely, offsite or a combination?
  6. How long will you need to fix my computer issue?
  7. When can I pick up my fixed computer?
  8. Do you provide estimates or quotes for your services?
  9. What automated systems do you use?
  10. What guarantees does your company offer for your services?
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  • What To Ask References
    Questions for References Provided By Santa Cruz Computer Repair Services

    Diamond Certified computer repair companies that serve Santa Cruz, Capitola, Watsonville, Scotts Valley and the rest of Santa Cruz County are your best option because these companies passed a comprehensive ratings system that many other companies can’t pass.

    Choose a Diamond certified company in Santa Cruz County or the Greater Bay Area, if you are in search of Computer service and repair services that provide expert and certified technicians. You can visit the Diamond Certified website to review all certified companies.

    Therefore, you can feel confident when selecting a Diamond Certified Company. You need not worry about fake reviews because all analysis is performed in live telephone interviews of existing customers.

    You will have to research on your own if you can’t find a Diamond Certified computer service company in Santa Cruz County. When you complete your own research, call references provided by computer service and repair companies.
    The references that Santa Cruz County computer service and repair companies will offer cannot provide you the same value as the large, indiscriminate sample of customers surveyed during the Diamond Certified ratings process.

    References given to customers from companies are not randomly selected from all their customers, and the repair companies will likely select customers that they know are satisfied when you request referrals.

    To circumvent cherry-picking of referrals, ask for a list of the company’s 10 most recent customers. Ask the references questions that will help you assess if you can build rapport with the computer service and repair company.

    You want to ensure that the company you select is competent; that they bill only for services that they provide and that they provide a working environment that is conducive for asking questions and getting quick results.

    1. Was the Capitola, Aptos or Ben Lomond computer service and repair company experienced?
    2. While working on your system, did the technician service other clients?
    3. Did they repair your computer in their promised time-frame?
    4. Did you find the cost of their services reasonable?
    5. Did they explain the fixes to your computer and ways to prevent further issues?
    6. Were there delays and if so, did they inform you?
    7. Did the Capitola, Aptos or Ben Lomond computer service and repair company provide detailed and clear invoices?
    8. Did the computer service company provide written documentation that detailed all aspects of your repaired computer setup—including passwords, licenses and equipment specifications and serial numbers?
    9. Did they proactively help you improve your system’s performance?
    10. How did the Day Valley, Mission Springs or Ben Lomond computer service and repair consultant monitor and backup your system? Was this done off- or onsite?
    11. What security options did they provide for your computer?
    12. How quickly did they respond when you called?
    13. How much time did they need to repair your computer?
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  • Review Your Options
    Hire a Good Computer Networks Company in Santa Cruz County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    You will find that, at this stage, you are becoming exceedingly knowledgeable about computer service and repairs. You may also know quite a bit about the many versions of viruses and cyber criminals lurking the worldwide web.

    You may even be able to make small tweaks to your computer system. If the repair is small, and you can handle yourself, by all means take care of it. For more complicated repair issues, you should be quite ready to select a reputable computer service and repair company in the Santa Cruz County area.

    Review the research you completed on the companies whose strategies seem to match your objectives and pick the company that stands out.

    If you can answer a resounding yes to each of the questions below, you can confidently make your selection.

    1. Should I purchase a new PC or is it more cost effective to fix my system?
    2. Does the computer service and repair shop have the personnel, expertise and resources to complete my repairs?
    3. Were they comfortable answering my questions and did the answers they provide fit my situation?
    4. Am I happy with the technicians that they offered to repair my system?
    5. Is their quote reasonable and can I afford their services?
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  • How To Work With
    How to Attract the Best Computer Service Companies in Santa Cruz

    Make sure that you verify the credentials of the Santa Cruz County computer repair consultant that you select. Remember that the computer service and repair market is unregulated. That means that anyone with a hobby of repairing computers can call himself a computer technician.

    Verify information you received from referrals and check the certifications that the technicians claim to have earned. Better yet, save yourself the trouble and hire a Diamond Certified computer service, since all of their credentials have already been vetted for you.

    Keep in mind that every glitch or hiccup with your PC is not an indication that your computer is about to fail. For example, a PC that won’t start is not necessarily an indication of a fried motherboard. Experienced and knowledgeable computer repair technicians in Santa Cruz may be able to adjust other areas of your computer system to make it boot.

    Considering that motherboards may cost a couple hundred dollars, make sure the computer repair consultants are truly knowledgeable before you allow them to tinker with your computer or talk you into purchasing additional computer equipment.

    Many computer repair technicians set up shop in their homes and are quite knowledgeable; but there are some who will simply reimage your computer and charge you an exorbitant fee for their troubles. If reimaging your computer is an ideal fix, you probably can take care of this task yourself.

    Now That You’ve Found the Ideal Computer Service in Santa Cruz County For You
    Once you’ve chosen a computer repair service, take your computer to their shop or have the computer service technician come to your office to provide an estimate for services.

    Before they begin working on your computers or laptops, get the scope of work and a price quote in writing. Your computer technician should discuss the possible issues and the suggested fixes for your computer.

    All discussions should be in terms that you understand. If there is something you do not comprehend, stop and ask questions before the computer service company begins working. It is your right to completely understand the terms, problems and repair solutions.

    Be extremely detailed when you drop off your computer at the repair shop or if the computer technician is coming to your home and you will not be there for the duration of the repair to answer questions. Tell them of all recent applications that you attempted to download—even if the download was unsuccessful. Be sure you also tell them about any recent internet crashes or power outages. This may give the computer repair technician ideas as to what is causing your computer problems.

    When you drop off your PC, the computer service technician will usually give you a claim ticket. Hang on to this ticket, as it will be necessary for you to reclaim your computer. Some computer service and repairs shops use the ticket number as a tracking mechanism. Thus, your ticket helps them respond quickly when you request updates.

    Simple Steps to Make the Computer Repairs Easier
    Follow up on the status of your computer. If the Santa Cruz computer service and repair consultant provides courtesy calls to let you know that your computer system is ready, pick up your computer promptly and pay for the services at the time you’ve promised.

    If you select a reputable Santa Cruz County computer service and repair shop, they will likely take every precaution to secure your equipment; however, prompt pickup ensures that your equipment will not become a lost item.

    The time to negotiate cost occurs before you drop off your computer, not at the time of pick up. Remember, you should ask for and receive a written quote from the computer repair services in Capitola, Scotts Valley, Santa Cruz, Watsonville and beyond. Do not authorize any services until you have seen, understand and signed off on an estimate or contract. From the written quote, you know what to expect and can, therefore, budget for payment when your computer is up and running again.

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  • Be a Good Customer
    How Can You Be a Good Computer Service and Repairs Customer?

    It’s the Santa Cruz County computer service and repair consultant’s responsibility to provide quality computer repairs and installation services. But there are a few things you can do to help ensure the success of your computer repairs.

    Here are a few simple steps you can take to be a good customer when hiring a Santa Cruz County computer service and PC repair company.

    1. Be clear and upfront with the computer service and repair consultant. Let them know what you want from your computer service and repairs, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    2. Remember, a friendly smile goes a long way in Mission Springs!
    3. Before you hire a computer service and repair in Santa Cruz County, restate your expectations and goals, and reiterate to the computer service and repairs representative your understanding of the agreement. Most problems with Twin Lakes and other local computer service and repair shops occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    4. Ask your computer service and repairs consultant if you should call to check on the progress or if he will call you with updates.
    5. Be sure your service representative has a phone number where they can reach you at all times while they’re fixing your computer system. The work will move along more smoothly if your computer service and repair technician can reach you for any necessary updates, questions or work authorizations.
    6. When your technician contacts you, return calls promptly to keep the computer service and repairs on schedule.
    7. Pay for the computer service and repairs work promptly.

    Why would you want to be a good customer? Computer service and repair shops in Santa Cruz County appreciate customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Review Your Invoice When the Computer Services are Completed

Check your computer thoroughly in the presence of the computer service and repair consultant. Ask them to show you the changes or modifications made, and make sure they performed all the work that is itemized on your invoice.

Ask to see reports for utility services that they performed.

If the computer service installed new programs or applications, open and test out the applications before finalizing payment. Try to access the applications that were problematic before the repairs to ensure that the problem is now fixed.

You also should try to run several applications simultaneously to ensure the system is running quickly, smoothly and without glitches.

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Written Warranties
Ask for Written Warrantees for Computer Service and Repair Work

Not every Santa Cruz County computer service and PC repair service offers warranties. While warranties are not a guarantor or experience and skill, a lack of warranty coverage on systems or services may be cause for concern.

That’s because warranties protect you in the event your computer repairs are unsuccessful or further problems occur because of the computer service. Some Santa Cruz computer repair technicians are likely to be more thorough if they offer warranties. They want to work on your computer once because if they must rework a rework repairs, they limit opportunities to work on other projects.

Be sure to get warranties in writing. You can expect to pay for additional computer repairs as though they were completely new issues if you do not have written warranties backing up previous repairs.

Carefully read the warranties you are given; pay attention to warranty periods and limits. Santa Cruz County computer service and repair warranty periods may extend up to 30 days or more depending on the repairs and the software or hardware installed, but some local computer repair services may warranty their work for only a few days after they fix your system.

Some warranties are very detailed and will list the events that void warranties. For example, some warranties are void if you visit certain websites—usually because these websites are virus ridden. Others may void warranties if you access the internet before you enable your virus protection. Make sure you know what these voiding instances are to protect yourself in the future.

Your best bet for successful warranty coverage is to return your computer system to the repair shop within a few days after they complete work on your system. Therefore, during the warranted period, check your computer thoroughly.

Resist the urge to fix any additional or reoccurring issues that you find. Instead, take detailed notes of your experiences, noting the applications you were running and the events that transpired. Note any notifications that your receive—a print screen of notifications can be very helpful.

Some computer service and repair shops void warranties if they believe you caused the additional problems you experience with your computer. Although the service technician typically makes the final decision when voiding warranties, you have every right to demand an explanation for the void. The technician must help you understand why the issue is new and not covered under the warranties.

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Top 10 Requests
Top Service Requests for Santa Cruz Computer Repair Services

Computer service and repair request run a gamut of issues. You can call a Santa Cruz County area repair shop for any computer related issue, from setting up your new PC to making sure that your wireless network recognizes all peripherals on your network. Repair shops offer remote access services, but most shops allow you to also drop off your computer or have the technicians come to your location.

You also can call some computer repair shops to help you with other electronic devices such as home theater systems and flat screen TVs. Below are the top ten requests that computer service and repair shops.

Application Installations
The extent of software application installations depends on whether the computer service and repairs company is completing an install for an extensive network or a single computer. Installations for extensive networks, such as those for enterprises, include infrastructure design and implementation. The process and often includes integration with the current environment, as well as migration from legacy systems. For a single computer, the computer service and repairs company installs only the necessary components and takes precautions that ensure there are no conflicts with other applications already loaded on the computer.

Data Backup and Storage
You may lose your data and bring your personal activities or businesses to a screeching halt when your computer systems crash. Data backup and storage services include setting strategies to copy your data and store the copied data in a safe place, which is helpful if disaster recovery services are required. Backups are typically processed remotely during your downtime.

Disaster Recovery
To protect your data, you must have a data recovery plan in place. Computer service and repair consultants can help in this endeavor. They will help you create policies and processes using technologies that ensure that your business remains viable if a disaster occurs. Policies and procedures set by a solid disaster recovery plan bring your business back to a seamless level of operation after a disaster. Disaster recovery strategies allow you to continue serving your customers and minimize the financial impacts of disasters.

Driver Installation/Update
There are system-specific drivers, application drivers, and peripheral drivers; in fact, everything that interacts with your computer system has drivers. The average user relies on automated installation provided with each object that communicates with their system. It is often difficult to select the best course of action to resolve the conflict when drivers do not communicate well with each other and your system. Comput4er service and repair shops provide driver installation and update services to help your system continue to perform at optimal levels.

Electronics Repair
In the 21 century, electronic systems such as your home security systems and your home media systems integrate with your computer systems. It is, therefore, no surprise that computer service and repair shops often couple electronics repair services with computer repair services. Issues with your electronics can cause your computer system to crash. Your computer service and repair technician will, therefore, make sure all systems are in optimal shape and performing as expected.

Email Setup
Email setup is often geared to business users or individuals who own extensive computer networks; however, the service is available for anyone who needs it. Email setup typically involves connecting existing or new email accounts and troubleshooting issues you may encounter with your email account.  For business users, the service may involve setting up user accounts for employees and setting up security strategies.

Laptop/PC Tune Up
If you’ve noticed that your computer or laptop is sluggish, the keys don’t depress all the way or applications don’t launch as quickly as they once did, it may be time for a laptop or PC tune up. The computer service and repair shop will remove unwanted programs, including trial ware, test the integration of applications and hardware on your system and analyze your system to determine performance issues. They will also clean dust buildup form the fans and internal computer components.

Malicious Ware Removal
Malicious ware, often known as malware, can include viruses, Trojans, worms, adware, spyware and many other malware that can harm your computer system. You are not alone if you installed whatever virus protection you received with your new PC. However, at the end of your trial period, you wonder if the software is worth the money you must pay to maintain an ideal level of malware protection. Computer service and repair consultants can help you select the most effective malicious ware protection for your system, and if you’ve been infected, they can remove the malicious ware.

Network Configuration
South Bay computer service and repair consultants, and those throughout Santa Cruz County, can help you configure your network for your current needs and prepare you for future growth. Network configuration includes management of your private IP addresses, network address translations, which helps in directing traffic to specific servers.

Peripheral Repairs
If you are like most Day Valley and San Francisco area computer users, you have an unending number of attachments connected to your computer. If these peripheral are not working as expected, your computer also will not perform as expected. This is the reason Santa Cruz County computer repair shops offer peripheral repairs and an extension of their services.

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Glossary Of Terms
Glossary of Computer Service and Repair Terms

Familiarize yourself with common computer repair terms so that the tech world does not seem all Greek or geek.

As you learn the common terms, you will note that many of the definitions for these terms have the same meaning as they would in everyday language—just that they are now applied to computer components.

Check out the glossary terms and definitions below.

antivirus protection
Malicious ware may disrupt the functions of your computer or destroy your data. Antivirus protection prevents malicious ware form gaining access to your system files.

asymmetrical digital subscriber line
Asymmetrical digital subscriber lines allow you to receive high-speed internet via normal copper telephone lines. This means that you will receive your telephone calls and your internet service through the same line.

Also known as: Asymmetrical Digital Subscriber Line

backwards compatible
Backwards compatibility is essential to ensures that new technologies work with previous editions and older platforms. For the everyday user, it means that there is no need to repurchase software each time the develop implements an update.

BIOS is an acronym for basic-input-output-system. Your system BIOS controls the interactions between your computer and attached devices.

Booting occurs when you turn on your computer.  The computer prepares itself to responds to your requests. This can include accessing applications and managing utilities.

Clusters are groups of computers that perform as a unit.  Clustering computers helps to conserve power.

Defragmentation is a process that rearranges fragmented files on your computer system such that each file is continuous and stored in blocks.

A dongle is USB or small device used to connect computers on wireless networks.

Formatting prepares your computer system to store data.  When the computer repair technician formats your computer, all applications and data currently stored on it are permanently removed.

Fragmentation occurs when files on your computer are broken into smaller parts and stored in varied locations. Computer technicians will typically scan your computer system to see if there are many occurrences of fragmentation.  Defragmentation gathers your fragmented files and stores them more closely together.

nic network interface card
NICs are peripherals that connect computers to local area networks.

Also known as: network interface card

Ports are connection points on your computer that allows you to connect your computer to routers.  Your also connect peripherals such as printers and cameras to your computer via ports.

Servers manage access to your network. Servers allow you to share files and peripherals on your network.

system malfunction
A system malfunction occurs when your computer does not perform efficiently or crashes.

Also known as: bug, defect, network error, glitch

wireless router
Wireless routers connect your computer to your network via radio wave technology. This means that you do not need to be physically connected to your router to access the internet.

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Frequently Asked Questions
FAQ for Computer Services and Repairs

Q: Why choose a Diamond Certified computer service?
A: Diamond Certified helps you choose a local computer repair service with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only computer service and repair rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified computer service and repair company.

Q: Do computer service and repair companies offer pickup and delivery?
A: Many computer service and repair companies offer pickup and delivery services. Some also offer onsite troubleshooting where they will fix your system at your location.

Q: What is online remote computer support?
Computer repair technicians may place a small software application on your system that allows access your system via the Internet. The application allows the technicians to see your computer screen and manipulate your mouse and keyboard from remote locations. This practice helps to reduce the cost of computer repairs and allows for quick responses to your computer repair needs.

Q: What warranties do computer repair companies offer?
Computer repair companies often guarantee their work by offering money back guarantees. These warrantees are usually service specific and cover a specific period.

Q: Do computer service shops match competitor prices?
Service price match typically occurs on an individual scenario basis. Computer service repair shops are competitive, and prices are sometimes negotiable. Make sure you negotiate before work begins.

Q: Do computer service and repair shops offer tutorial services?
A: Many computer service and repair shops offer tutorial service as an extension of their services. Larger shops may even offer onsite training. Bear in mind, however, that computer repair is the computer repair shop’s core business and fixing computers is the technician’s focus.

Q: Is a slow running computer always a sign of viruses and/or spyware?
A: In many cases, the answer is yes; however, other scenarios may cause your system to operate slowly. If you have many applications running at the same time or if your computer is overheating, your system may run more slowly than normal. Sometimes, it may be that your computer system does not have sufficient memory to support the applications that you use. Computer service and repair shops can assess your system and help you determine the best strategy to speed up your computer.

Q: Can computer repair companies fix my computer if I spilled liquid on it?
A: The answer to this question depends on the amount of liquid you spilled and the amount of money you wish to spend on repairs. If your spill damaged the motherboard-a clue is that your computer no longer turns on, you may need to purchase a new motherboard. Motherboards can be frightfully expensive to replace or repair. If your spill damaged only specific components such as buttons on your keyboard or your touchpad, the service technician may be able to replace those components.

Q: Can computer repair technicians repair or replace laptop keyboards and shattered laptop screens?
A: In many cases, computer repair technicians can repair or replace most components on your Reputable computer repair shops will typically use parts from your parts distributors approved by your laptop’s manufacturer. If you have an older laptop, parts for it may no longer be supported. In this case, it may be difficult to obtain manufacturer-supported parts.

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